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ATsignT U-Verse Costumer Service / customer service

1 TX, United States Review updated:

We called AT#T customer service last Thursday, reported that the remote control was out. The customer service rep falled to put this in the notes or even put in a ticket for the remote to be replaced. The rep reported the remote will arrive Monday. Now it is Monday, and no remote. We have spent over an hour with AT#T customer service, got transferred numerous times, and hung up on. We called back and spoke with a manager. The rep that we spoke to on Thursday did not even put in that we called. Our TV is only functional by manual, I have to sit on the floor and manually change the TV. It is difficult for me to get up with a knee implant. Their customer service is very poor and not reliable.

Jf
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Comments

  • Fr
      11th of Aug, 2009
    0 Votes

    Ref: Customer BTN # 110-372-7184


    Dear AT & T,

    1- The service AT & T was done this morning for:
    - AT & T U-verse Voice: monthly costs: $30.00.
    - AT & T U-verse-High Speed Internet Pro costs: monthly costs: $30.00

    Monthly recurring fee: $60.00.

    I would like to know: this fee is applicable for how long?

    2- If I successfully refer some customers for AT & T service, does AT & T give any reward for this service?


    Francis Xavier Traanl

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