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2.0 12 Reviews

Ativa Complaints Summary

3 Resolved
9 Unresolved
Our verdict: When using services from Ativa with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Ativa reviews & complaints 12

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Newest Ativa reviews & complaints

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9:16 pm EST

Ativa Ativa shredder (model: a08mc19)

I just purchased an Ativa shredder (Model: A08MC19) at Office Depot on Feb 11th, 2022. I called Ativa's customer service number at [protected], the customer service agent wasn't able to help me. He only told me to call Office Depot to be able to return this. It's after their 14 Day return policy! I'm sending this email with a photo of my order info and a video (through an Amazon Drive web link because it’s too large of a video to send through regular email) of whats wrong with this shredder to the you at the Ativa manufacturer’s warranty department.

Again, I just purchased this under a month ago.

Thank you for your help!

Eric Adamo - Please contact me back by replying to this emial or

By calling me at: [protected]

Video Link from Amazon Drive Below of inoperable Ativa Shredder

https://drive.google.com/file/d/15yrMu9fZJoUa1Zb_aG7zGJT0y9ZIXKLl/view?usp=drivesdk

Desired outcome: First I require Ativa's customer service to contact me from their warranty department, [censored] the inoperable problem, and then I need a replacement Shredder ASAP!

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8:26 pm EST

Ativa Mini Camera Repair

Why does Ativa don't have an address, when googling it
I have Ativa Mini camera that I love, I accidentally btoke the screen . I try tofind Aticve Service Ctr but in vain. They are directing to Best Buy and other retailers.

Where can I hacv=ve it fix !

Desired outcome: repair

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7:54 am EDT

Ativa 8 sheet shredder

I have had this shredder for about a year and a half moderately used and the thing is now broke spinning profusely even when there is no paper within. I need to obtain a warranty replacement immediately as this is a need for my home office but I can't seem to find contact info or the website for ativa. What gives? This took place at my office office regarding the issue noted above, and it was a serious inconvenience. I need someone to reply and provide me with a warranty replacement ASAP in order for me to continue to do my job effectively.

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11:11 am EDT

Ativa hdmi micro pigtail adapter

The hdmi micro pigtail adapter is a faulty product - broken twice within 2-3 weeks. The metal copper micro piece/plug breaks apart from the plastic housing after normal daily use.
Ativa 100% quality assured (back of package) offers a full refund, however, the refund department is non existent. The number only reaches a person who directs you to email your receipt/pictures but a refund or response is never given.

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1:54 pm EDT

Ativa ativa 08ma01

Shredder will only go in reverse. When I spoke with the representative she told me that I needed my receipt. I explained to her that I am still recovering from hurricane harvey and all of my things are in storage and I can't find the receipt, she told me that the hurricane happened in 2017. For the record I am still not back in my home and moving around. How rude and inconsiderate I will never purchase this brand again and will encourage others not to. Issue not resolved.

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4:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ativa Bad Mp3 Player

I bought this piece of 'crap'; because the first mp3 player I wanted was no longer in stock, when I went to the Office Depot Store. The salesman then referred me to the Ativa Brand player (at-mp200), which I bought for $37.91. This player did not work at all, well the fm receiver did at first; but when I tried to download some music, it would not play! The music shows that it is loaded on the unit, but this thing is always on the 'pause' position! I've tried to trouble-shoot this thing, resitting it, reloading the music; but it is stuck on 'pause'! This thing is a total piece of crap, do not buy this junk! Now I hear that Home Depot, owns this product line, or that the sales-people get some type of kick-back if they push/sale the Ativa brand of any product. What a shady bunch of thuggery!

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67mustang
, US
Apr 22, 2011 8:57 am EDT

Okay well Ive owned a lot of media players FOR THE PRICE of the Ativa (I took advantage of a rebate), this thing is 100% Worth it, its one of my best buys. I am very satisfied. Its hard at first to learn how to use it, but this is my personal player, so I don't care if other ppl cant figure it out. This player isn't for a kid, unless the kid is really smart. The voice recorder, and Fm tuner, WORK EXCELLENT. im listening to Love line on 107.7 right now! Its funny cause i always wanted a voice recorder, and i didnt even know this little device could do that when i found out, i tested it, and it worked perfectly!

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johnny ashfallen
Peoria, US
Oct 18, 2010 3:03 pm EDT

My experience with my AT-MP200 is almost exactly like daivadisc's. I bought the mp3 player on a whim, because my ipod had lost all battery life and was no more useful than a 2-GB external hard drive with a screen; and because it was a 2-GB mp3 player with a normal USB connection for $15 at Office Depot. It did take some getting used to the controls, which are a bit of an inconvenience. However, its small size, multitude of applications, and the fact that I am listening to it right now and it sounds great, battery still operational, makes me wish I could buy another. Having just one button plus a clickable joystick seems odd at first, but it really is an efficient piece of electronics. More devices should be made to these standards and sold at its price tag. I can't speak for more recent Ativa products, this being my only one, but I can say that I love my AT-MP200.

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daivadisc
, US
Dec 06, 2009 10:34 am EST

Office Depot has had these on sale for $14.99 for awhile -- and at that price I decided to try one out. It works like a charm, with enough power to run a respectable set of headphones, and pretty good FM reception. The operations of it take a bit of getting used to -- you really DO need to read the instructions. It's not impossible that the unit written about was defective ... but it's also possible that user error, and impatience, were the culprits

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nb47mn
Stewartville, US
Nov 09, 2009 5:03 am EST

Damn places are always trying to hussle us out of all our money. You should file a complaint to management about the piece of ###.

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8:36 pm EST
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Ativa Dishonesty

Don´t pay taxes in Mexico, and the delivery services hasn´t guaranty

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4:22 pm EDT

Ativa Service of shredder

I have THREE Ativa CX10W shredders and two of them are nothing more than JUNK. I would not recommend this brand to anyone or any business. We spend more time unclogging them than shredding. After about 10 pages at two at a time, it overheats, clogs up and quits. Never again will I purchase any Ativa products!

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7:15 am EDT

Ativa Horrible shredder

I bought an ativa from office depot too that has quit after just 9 months! I oiled it every month and routinely cleaned out paper from the sides of the grinders where things were apt to get caught and still it broke! In response to people who have posted comments like "buy the warranty that's what its for" i disagree. The rules should be on the store to not sell such crap that breaks down.

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Valerie
Valerie
, US
Aug 07, 2008 2:49 pm EDT

I got a defective Ativa digital picture frame with remote from Office Depot for Christmas. I tried numerous times to exchange it at Office Depot, but they never had any. I called Ativa's customer service number since their website doesn't even list picture frames, and was told by Cynthia there that there is no warranty on this product. She said either exchange it or get a refund from Office Depot. They can't do anything about it! No customer service there or standing behind their products!

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abstewart
, US
Sep 04, 2015 6:44 pm EDT

My Ativa LD100 will not stop running. After paper/sheet feed is empty the motor continues to run. Have to slide master switch to 'off' position.

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Gustavo C
, PR
Sep 22, 2011 10:19 pm EDT

Ativa shredder LD100 is a garbage. Dont buy this product and is practicly not supported. The excuse they will provide you that is your fault because you didn't lubricate the equipment. I was supprice about the office depot garbage businness. I used this equipment for personal use betwwen 15 to 20 invoices per week and only worked 6 month.

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MsPlg
, US
Mar 13, 2009 9:50 am EDT

Have an Ativa DQ120D. It's crap and I only use it for residential shredding of personal information that I don't want in the trash. It gathers paper in the top of the shredder and I have to dig it out constantly. The two shredding lines in the middle of the machine were damaged due to this problem and now they only mash the paper, don't shred it. It's horrible. I oiled it and cleaned it and followed all of the directions for maintenance and I NEVER put more than about 5 sheets of paper in it. DON'T BUY THEIR PRODUCTS! HORRIBLE!

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Rob
Evansville, US
Feb 20, 2009 11:20 pm EST

I have the same problem with my Ativa SX180Du shredder. The plastic gear has several teeth striped out. It seems that there is no replacement. It would seem reasonable for Office Depot/Ativa to offer a replacement at the very least to electronics repairs shops so as to be able to repair the machines. Considering the price I paid and the fact that the product was not ussed all that much I am to say the least most unsatisfied. I will be taking my business to Staples or Office Max.

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joseph
Bronx, US
Feb 19, 2009 12:17 pm EST

I purchase a ativa 16 gb storage device from office depot it did not work at all from the start. i can only exchange and the second time it work once this poduct need to be recalled. and ativa need to be check

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jaime
Austin, US
Feb 04, 2009 9:31 am EST

I have the exact same thing on my shredder. The Plastic gear (the main one) is stripped. Jaime

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Alex
, US
Jan 16, 2009 1:05 pm EST

One year old Ativa DX180d shredder from Office Depot, a heavy duty model, failed after relatively light use. The motor could be heard running but the gears would not engage. Turned out one out of 5 gears was plastic and was stripped, the rest were made of out of hard metal. Looks like something that was designed to fail. Called the company and was told that no replacement parts were available for any of their shredders. Looked online where a lot of people are having similar issues. Interesting. Looks like a scam.

ComplaintsBoard
K
7:30 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ativa - Broke after little use!

I bought Ativa 8 sheet shredder at Office Depot. I only shredded paper although it claims it can shred credit cards. After a month of home office use, it jammed. When I flipped it over I saw that the plastic feeders and metal wheels in the roller assembly were bent. Bent from shredding less than 8 pages of standard office paper! It has since gotten worse and now I can use it at all. What a piece of garbage!

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12:00 am EDT

Ativa Poor quality product!

I bought this 2GB compact flash card from aptiva as a back up card. I am a photographer and have lots of cf cards but this card drains my battery with in a few photos. I was shooting the band Seether the night before at the House of Blues and ran out of memory on my 1 camera so I put this Ativa card in went through 3 fully charged batteries in 2 songs. When I say batteries I am not talking AA or AAA but 7.2 volt Lithium Ion batteries. I shot 2 bands before for over 300 photos and did not go through 1 battery. Would anyone know the problem I know its not a high speed card but I use it as a 5th card never usually need it but when I do need it, It always fails me. Has anyone else encountered this problem?

Beware people!

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ativa Defective drive

Ativa - www.ativaproducts.com

On 5/15/07 I bought one of the Office Depot Ativa private brand internal lightscribe DVD Burners ( item 198098).

On 7/10/07 the drive stopped working. I called Ativa for support on the drive. After going through troubleshooting steps with the service representative it was determined that the drive was defective, and I would be sent a refund for the cost of purchase after sending them by fax a copy of my receipt. I was assigned a case number of 68846.

I asked the representative what I should do with the drive, did they need the drive returned? He said "I can do what ever I want with the drive." Since the drive didn't work, I discarded it.

I faxed my receipt (order #[protected]-001) to Ativa on 7/10/07. Confirmed with them that they got it, and I was told to expect a refund a few weeks.

I called on 7/30/07 to inquire on the status, and was told there was backlog, and it would take another 4 weeks. I called on 8/30/07. and was told it would be two more weeks. I called 9/10, and was told it would be another week.

On 9/25/07 I received a call from "Lori" who said she was in the legal department. She told me my claim was denied because refunds can only by issued by Office Depot, and that the drive can only be exchanged. Lori stated that the CSR didn't follow proper procedure, and that Ativa would not honor the verbal contract that the CSR made.

Since "all Ativa products are sold exclusively through Office Depot stores."* I feel that Office Depot shares liability for selling poor quality products made by a a company that obviously has poor quality control, poor staff training, and poor managerial oversight.

I would like a refund for the $81.18 we wasted on this drive, and Office Depot should really consider the damage that Ativa will do to the Office Depot brand image, since Lori let slip that she is calling MANY customers to tell them they are not getting refunds.

I have shared my issues with Office Depot's Ativa products and support with my peers in the information technology industry.

* http://www.ativaproducts.com/about.html

Sincerely,

Brad Falk

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jamaica Riley-mathews
, US
Dec 11, 2018 10:39 am EST

Plugged in charger charged my kindle . Later that night heard a sound looked down and it was on fire got it unplugged and put out God only knows what could of happened if I hadn't been right there dont buy

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rjkeats
Corpus Christi, US
Jan 29, 2009 1:42 pm EST

I have a very similar story to the original poster's. I bought the drive at Office Depot a year ago and it just died. My only consolation is that I paid only $50 for the drive and proceeded to burn over 600 movies, er, I mean blank dvd-r's in the span of a year. I suppose it goes to prove that you get what you pay for. I just shelled out a bit more and got a Pioneer burner. We'll see if money buys longevity! Cheers.

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leftfield101010
Wichita, US
Jul 16, 2008 8:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Truth of the matter is that the drive you purchased is made by Philips. It is a Lite-On Drive, the same OEM parts found in MANY off shelf computers you purchase.

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