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ATG Stores
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3.0 39 Reviews

ATG Stores Complaints Summary

20 Resolved
19 Unresolved
Our verdict: While ATG Stores has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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ATG Stores reviews & complaints 39

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L
3:08 am EST

ATG Stores Guarantee

I bought a dinnerware set from this site Atgstores and when I received my order I opened the box and everything seemed fine. My fault that I did not check everything more carefully, otherwise I would notice that one of the pates had a huge crack. One month later I decided to use the set. Actually I bought it for special occasions and that's why I did not use it for over a month. Anyway, when I took everything from the box I noticed that one plate had a huge crack and it literally fell apart while I was holding it. As a result there was minus one plate and I cut my fingers. I went to Atgstores website and told them about what happened and their support said that I had only 30 days guarantee and since it was already too late there was nothing they could do. Horrible service!

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1:59 am EDT

ATG Stores hard to deal with

I made an order and bought something from ATGStores website. I placed my order and paid for it. I received a payment confirmation and two days later they finally sent me a tracking number. Shipping was taking too long so I went online to track my order and saw that there was nothing there. So I called ATGStores customer support and they said that my order was no longer in stock. They said they had no idea when will I get it.
Then I called again and asked them to cancel my order. Their rep was very unprofessional. I made a decision and wanted to cancel my order but he tried to assure me not to do that and was very pushy. I insisted and he finally cancelled it. He said I'll get my money back within 3-5 day, but two weeks already passed and I still haven't received my refund!

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11:06 am EDT
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ATG Stores Order not received after notification it had been shipped

Terrible. I placed the order on 7/31/16. They charged my credit card in full on 8/1/2016. I received an email on 8/4/16 saying the item had been shipped. On 8/7/16, I clicked the tracking number link in that email to see what day my furniture was scheduled to arrive. The link took me to CEVA Logistics and their website said that the tracking number could not be found. Thus began a week of phone calls to ATG Stores customer (non-) service. Every time I called, someone told me they would work on it and that they would call me back. Only once out of 5 or more calls did someone call me back. Even if they had no new information to tell me, they should have called me back because they said they would. It points to integrity and honesty in dealings with a customer. Do what you say you're going to do!

Finally, I called them on 8/15/16 and asked to have the order cancelled. I posted a negative review on SiteJabber and then I got a call from someone at ATG telling me my refund would be processed right away (because in the review, I doubted how quickly they would process a refund). I guess they watch social media and the web for negative words about them.

To top it all off, when my order was cancelled I received an email notification and guess what the reason was that they entered into their system? Reason for cancellation: customer could not wait. Wow. Really?

Please do not give this company any more business, they have to get their act together and not screw up the business they have before they can be trusted with more business.

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Is ATG Stores legit?

Our verdict: ATG Stores has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores ATG Stores's position as a benchmark of trust and quality within its industry. Users and clients of ATG Stores can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

ATG Stores earns 100% level of Trustworthiness

Perfect Trust Endorsement: ATG Stores achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ATG Stores. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of ATG Stores's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Atgstores.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up ATG Stores and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Atgstores.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ATG Stores.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the atgstores.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to ATG Stores. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:47 am EDT
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ATG Stores Poor customer service

Ordered over $800 in light fixtures. Needed to return one $70 fixture that was too big. Refused return of UNOPENED ITEM because it was 9 HOURS after their "30 day no hassle" guarantee period. Item was delivered 5/20/13 and return was attempted at 9:00 am on 6/21/13. Untruthful advertising -Theireolicy is "NO RETURNS AFTER 30 DAYS - NO MATTER WHAT."

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mariealbert
New Port Richey, US
Aug 11, 2012 1:02 pm EDT

I keep getting bounced off this website so--I will just say this company just gives you lip service. It took 31 calendar days for my card to be credited (Discover had to get involved) and a 35% re-stocking is a rip.

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khalf222
Marina Del Rey, US
Apr 25, 2012 9:08 am EDT

Received damaged product that had deep scratches on it the expsosed the "wood". Sent a picture and customer service agreed was damaged. After close to two months they then said that is antiqued, which is crazy, and thus would not take it back. It looks horrible. It is also cheep press board, which is never stated in description. "

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babyfacenelson
Chino, US
Jan 07, 2012 6:35 pm EST
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Claimed the table I wanted was in stock and would ship on January 4. My credit card was charged immediately, but the table is not in stock and they have no idea if it ever will be in stock again. They have no intention of shipping my table and expect to keep my money.
DO NOT ORDER ANYTHING FROM ATG STORES ONLINE

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atgaintsh*t
Southgate, US
Nov 14, 2011 10:33 pm EST
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WHY WON'T AGT STORES RETURN the money that I worked over time for that they stole from me? They rake in milions, I earn an average wage. I saw the statues, I wanted them, so I worked over time to earn the money to purchase them. WHY ARE THEY SO EVIL?

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atgaintsh*t
Southgate, US
Nov 05, 2011 6:47 pm EDT
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They stole my money. spent nearly 300.00 for 3 statues. 2 arrived damaged. talked to them for a month, now. Still no refund. Just a bunch lies. Run a round Those that I've spoken seem to derive pleasure from their deception. Nothing but a bunch of crooks and thieves. BEWARE..

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Ms Hankins
, US
May 05, 2011 4:10 pm EDT
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These people should not be allowed to have a website..this a total MESS...I have spoken to several people and each time its a different lie...This morning I have a young lady on the phone who knows absolutely NOTHING...Its been 10 plus days I have not received a refund on a $633.00 dresser nor a explanation why? I need information to the better business bureau in their location area do anyone have it..?

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Ms Hankins
, US
Apr 28, 2011 8:53 pm EDT
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I ordered a dresser from ATG stores web site and when it was deleivered to my home it was busted completely and I did not accept the damaged dresser this was a week ago and I can not get a correct answer out of any of the ignorant customer service reps.. every time I called I was told a different lie...I wish someone would have told me not to deal with these people..especially after spending several hundred dollars...

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Ashamaty
, US
Apr 13, 2011 5:45 pm EDT

I phoned ATG stores to take advantage of their 110% price match guarantee on some cabinet knobs. The item (Schaub knob is not listed as being a vendor whose price they cannot match). After being hung-up by one person after he told me there’s no way they could match.

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boham
, US
Feb 10, 2014 7:35 pm EST

After the 30 day period ATG has to get approval from the manufacturer who sent the item to you. Your beef is with them, not with ATG. They can't do anything to override that since the item is being delivered back to the manufacturer, not to ATG. You just need to make a decision about your online returns faster than 30 days.

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pr@atgstores
Kirkland, US
Aug 16, 2012 8:26 am EDT
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Hi Marie,

We send you our apologies for any delays regarding your refund and your overall experience with ATGStores.com. Our team would like to take a second look into your order to make sure you are taken care of and to evaluate the underlying causes of your negative experience. Please email escalationteam@atgstores.com with your order number.

Thank you

ComplaintsBoard
K
12:59 pm EST

ATG Stores This has been the worst online shopping experience I have ever had

This has been the worst online shopping experience I have ever had. I have never placed an order with ATG before & I will not ever again. My order was placed on Jan. 3 - I called and spoke with a rep to make sure the product was available & was told there were four in stock and to go ahead and place my order online. When I had not received any correspondence from the company, nor my product for over a week, I called. I was told they had e-mailed me to let me know the item was backordered and it must have gone to my spam folder, but the item would be shipping at the end of the week. Checked spam - no e-mail. I have been told my product would be shipping several times since my initial f/u call - the 17th, the 22nd & the 24th. On the 24th I contacted a rep through their online chat who told me, "It is expected to ship today, The tracking should be available later this evening or tomorrow morning." Heard that before! I decided to try another rep later that day, still couldn't get a straight answer - so I asked to have a supervisor contact me. No call - just an e-mail saying, "not expected to be in now until the middle of February due to the Chinese New Year". What a terrible company! I have pushed back the installation of my vessel sink on more than one occasion waiting for this faucet - as I was told more than once it was expected to ship this day and that. My credit card was charge for a product they STILL can't tell when will be available with any certainty. Now I'm fighting to get my money back. Stay away from this company!

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3:38 pm EDT
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ATG Stores Fraud

I purchase a desk from ATG stores. I paid my money to them through PayPal thank goodness.
Nothing they said on their website was correct. They said "hassle free returns". They said the item would be delivered to the floor it would be assembled on. Fed Ex, the shipper they chose won't even enter the doorway.
The box was damaged so I refused delivery, contacted them and asked for a refund. They said it could take 90 days. Had I waited 90 days would have made it to late to open a PayPal claim. BEWARE!
I called them a couple of days later because I had a copy of the bill of lading saying it was returned and they said they couldn't pay me because I had asked for a charge back on my credit card. I never asked for a charge back! I started a dispute with PayPal.
They then told me the only way they could pay me is if I closed my claim! They tried to trick me into closing my claim which they never acknowledged as legitimate.
The only reason I am getting my money back is because of PayPal!
Do not buy from them. If you have had an experience like mine, report them to the FTC.
Early on I told them I would contact the FTC and it didn't faze them one bit.

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Update by C.C.M
Oct 25, 2012 1:38 pm EDT

The response from ATGSTORE to my e-mail is a lie. I contacted them many times during this process and they blew me off. I have my money back thanks to PayPal. They never offered to negotiate a refund. They were forced.

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pr@atgstores
Kirkland, US
Oct 19, 2012 9:24 am EDT
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We send you our sincerest apologies regarding your ATGStores.com order experience and for any miscommunication regarding a refund. We at ATGStores would like to assist you with a resolution and take a second look into your order to see how we are able to help. Please email our Escalation Team at escalationteam@atgstores.com with your order number and a member of our team will contact you shortly. Thank you.

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O
5:44 am EDT

ATG Stores Never buy from this website

I bought 2 bookcases made by Ameriwood. The shelves bent within 2 weeks of assembling them and putting books on them. I contacted ATG. All ATG will do is to offer new shelves which are the same as the one bents. They would not refund unless I repack and pay for the shipping. Per ATG, there is a weight limit on bookshelves and I exceeded it. There is no mention of weight limit on description. ATG does not take any responsibility. Never buy from this website. Also, I put a negative review on this product on ATG and it miraculously disappeared and the only one showing is a 4 star review. Goes to show you that you can't trust this websites reviews either. I put another review today and will follow up whether that shows or not.

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10:30 am EDT

ATG Stores Despite getting unsubscribe confirmation, I continue to get emails from them

Ordered $3, 000 bedroom set. Showed up in terrible condition. We called and got permission to return. The manufacturer is and was on the the No restocking fee list.

After three weeks and three phone calls inquiring about our refund no answer. Week 4 we get a return call saying we would get charged a 50% restocking fee and that our return was unauthorized. After multiple phone calls to over the following week to settle this dispute in a dignified manner they said they could settle for a 20% restocking fee despite the fact the return was authorized and the manufacturer was on their no restocking fee list.

Both my credit card company and lawyers were called. They are engaged and the transaction is not being charged interest but I still have not been reimbursed and it has been 8 weeks.

Add INSULT to injury. Using their website, I have tried now seven times to unsubscribe from their auto email they send out. Despite getting unsubscribe confirmation, I continue to get emails from them.

I'll be sure to repeat this review every day I get another email from them and every day I have to wait for my refund on every electronic site I can find.

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pr@atgstores
Kirkland, US
Jun 15, 2012 1:27 pm EDT
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Good Afternoon,

We believe we have also heard word of your negative shopping experience with us from another review site but want to make sure that your matter is addressed. We wanted to send you our sincerest apologies for your order issues and the issues surrounding unsubscribing to our emails.

Our Escalation Team would like to assist you in any way that we can with your order to get the issue resolved. If you could please email escalationteam@atgstores.com with your order number a member of our team will assist you as soon as possible.

Regarding the email issue, our team is working diligently to get this matter resolved as it was a technical issue on our end. We apologize for the inconvenience and frustration this has caused. By providing your email address to our Escalation Team, we will also see to it that we take care of your email request as well.

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5:27 pm EDT
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ATG Stores Scam

Runaway! Negative stars if I could!

Ordered $3, 000 bedroom set. Showed up in terrible condition. We called and got permission to return. The manufacturer is and was on the the No restocking fee list.

After three weeks and three phone calls inquiring about our refund no answer. Week 4 we get a return call saying we would get charged a 50% restocking fee and that our return was unauthorized. After multiple phone calls to over the following week to settle this dispute in a dignified manner they said they could settle for a 20% restocking fee despite the fact the return was authorized and the manufacturer was on their no restocking fee list.

Both my credit card company and lawyers were called. They are engaged and the transaction is not being charged interest but I still have not been reimbursed and it has been 8 weeks.

Add INSULT to injury. Using their website, I have tried now seven times to unsubscribe from their auto email they send out. Despite getting unsubscribe confirmation, I continue to get emails from them.

I'll be sure to repeat this review every day I get another email from them and every day I have to wait for my refund on every electronic site I can find.

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10:17 pm EDT

ATG Stores Buyer beware, don't buy from them

There seems to be a common theme throughout all of the reviews, the item arrives damaged and then they just leave a trail of very unahppy customer with damaged goods over and over again. After 2 months I am still awaiting for the item to arrive in one piece, I ordered a light with glass shades, the intial order arrived 3 weeks after I placed the order( I was told it would be 5 days). It arrived damaged, one of the shades with a chip in it, I called and requested that they replace the shade only, it had taken so long for the light to arrive I didnt want to send the whole thing back. Three deliveries later I am still waiting for a shade to arrive that is not smashed in a million pieces. When you call no one cares, the staff are obviously so used to hearing the same thing day in day out that they just couldnt care less. I asked today for the CS directors name as I wanted to make a written complaint, they said they couldnt give out her full name...Nicholl was the only name they were willing to provide and said it must be done via email, they didnt really respond to letters in writing...what !. I have never heard of any company refusing to give a directors name and not accepting letters of complaint.

I would advise anyone...never, ever, ever make a purchase from this company, they sell poor quality goods and when you make a complaint they just do not care...BUYER BEWARE, DO NOT BUY FROM ATG STORES !

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pr@atgstores
Kirkland, US
May 16, 2012 11:58 pm EDT
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Dear Neflove,

We are so very sorry for your negative experience with ATGStores.com. Please email escalationteam@atgstores.com with your order number and a member of our team would be happy to take a second look and assist you in any way possible. We want to get you taken care of.

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4:03 am EDT
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ATG Stores Borderline Fruad

I too have had the same experience with ATG Stores as many of the people here. There is no other way with words to describe this experience other than feeling as if one is in the "Twilight Zone". Every phone call I have attempted has left more questions than answers for me. This company walks a fine line of fraud, IMHO. I'm urging everyone on this board to please contact the Attorney General in the State of Washington, their own state, and to also render a complaint with the Better Business Bureau. Also, if you use social media such as Face book, Twitter, Yelp etc... Please, please help spread the word in which the manner that this company conducts business. BUYER BEWARE!

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pr@atgstores
Kirkland, US
May 07, 2012 12:58 am EDT
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We send our apologies for any complications or frustration that you have experienced with your ATGStores.com order. Please email escalationteam@atgstores.com with your order number and a member of our team will further assist you with a resolution.

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11:45 pm EST
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ATG Stores No refund - can't find return order!

WARNING. DO NOT purchase from ATG. It is not a reputable company. I ordered furniture pulls from them and when they arrived, I realized the items were not the correct size that I needed. I returned the items and followed up for my refund when I heard nothing for a couple of weeks. They claim the package was never received and could not be tracked down, therefore, no refund was possible. I contacted the CEO office and the BBB...which finally got there attention; however, they only offered credit, which is no use to me because they do not carry the size I need and I would NEVER put myself in that situation again by purchasing anything from them... SHAME ON THEM. I will never see my $43.76

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melani mcdougal
Dallas, US
Aug 31, 2012 2:16 pm EDT

ABSOLUTELY THE WORST COMPANY I HAVE DEALT WITH...I followed their specific instructions on a returned light fixture...but 4 months later had not received my credit to my amx card...turns out they gave me the WRONG RETURN ADDRESS so the fixture can not be located...and refuse to credit my credit card...seriously...how can they possibly feel good about that customer service? Filed a complaint with the FTC.

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J
6:00 pm EST

ATG Stores PayPal should suspend doing business with them

BEWARE! Horrible company, horrible customer customer service. PayPal should suspend doing business with them. Still waiting after 2 months for my refund...which by the way was significantly less than the money spent because of the "restocking fees" they cleverly hide when you order.

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pr@atgstores
Kirkland, US
Jan 30, 2012 4:09 pm EST
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Juty,

We apologize for your order issues. Please email escalationteam@atgstores.com with your order number and a member of our team would be happy to get you taken care of.

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3:59 pm EST

ATG Stores This is the worst company I have ever done business with

This is the worst company I have ever done business with. Ordered $670 worth of cabinet handles from them. The company could never give me a tracking number or any idea of when I would receive it. The merchandise arrived late, two weeks after I ordered it. The handles weren't right for me so I called to arrange a return. Got the biggest run-around I have ever experienced. It's taken 8 calls so far and no closer to getting my return arranged. ATG says that they will not process the return until the manufacturer authorizes it. This is despite ATG's advertised 'no hassle' return policy which my purchase clearly falls within. When I pressed ATG on why they would hold up my return based on their problems with the manufacturer, ATG rep told me that they are only a 'middle man', and that my return might not be accepted! By the way, each call involves very very long hold times, obviously to make the customer want to give up, and I also was hung up on twice. I was also promised call backs many times but have not received one after two weeks of struggling. Disputing this now with my credit card. YOU WILL REGRET IT IF YOU DO BUSINESS WITH ATG. THE FOLLOWING COMPANIES ARE ALL ATG: LIGHTING UNIVERSE, FIXTURE UNIVERSE, OUTDOOR LIVING SHOWROOM, HOME FURNITURE SHOWROOM.

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Mulder
, US
Jul 26, 2016 6:49 am EDT

I ordered a teak table in October 2011. It arrived damaged. I went through the return process with the company and UPS picked up the table on November 2, 2011. I asked for a refund. I have still not received a refund, over three months later. The company keeps saying they are waiting on the shipping company to approve the claim. At first the company was very good with quick, albeit, useless responses. Now I don't hear from them. They owe me $511.20. I was interested in some of their other items, I wouldn't touch them with a ten foot pole now.

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Voobak
, US
Jul 26, 2016 6:49 am EDT

We ordered furniture from ATG Stores online (at atgstores.com). Cost: $1, 000+. Never again.

After paying for the item, waiting several weeks, and hearing nothing, I called them and sat on hold. They told me the shipping company had dropped the ball.

Some time later, the shipping company shows up with the item. They would not take it inside and upstairs, despite the fact that we had paid for that service on the ATG website. So we refused delivery.

We called ATG, sat on hold, they blamed the shippers, and said they'd fix it.

Shippers show up a week later. The item has structural cracks in several places. I take photos, and refuse delivery.

I call up ATG, sit on hold again. I tell them I'm sick of this, and ask for a refund. They say send us photos, which I do. Still no refund.

I call a week later, sit on hold. Ask what's up with the refund. They say I don't know, put me on hold while they supposedly contact the shipper. No response.

It's more than a week later, almost two months after we paid online for the item, and still no refund.

BE WARNED.

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Bihel
, US
Jul 26, 2016 6:49 am EDT

I order 3 quilted throws from this company. July 2, 2012 they sent me an email stating the throws had been discontinued. Yet the same day they withdrew the funds from my account . I have called multiple times to be told at first I would be reimbursed within 72 hours then it was 24 hours, and several times they said immediately. I still have not been refunded. I can never talk to a supervisor or manager. I have been put on hold and disconnected after 18 minutes waiting on the phone. I guess this was a $300 lesson learned. Save your money and avoid this company.

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Solicane
, US
Jul 26, 2016 6:49 am EDT

I ordered a faucet by Kingston on atgstores.com first time due to No Hassle returns. I was confirmed they will provide me UPS shipping labels (less cost) and will be deducted from the refund, so I went ahead to order. After I realized this faucet is not right for me, I called to return. I called them every day for four days to ask for UPS shipping label and was told all the time it would take 48 hours each time I talked to them. I requested to speak to a manager and she told me it would take 5-7 days..I was frustrated and was confirmed I would be get fully refund even over 30 days period. It had been 10 days and I still didn't get the label. I called them today and they told me they don't generate label particular for this manufacturer. If I know I have to pay higher shipping costs, I would not purchase from this website..Hassle Free Return! Wrong! All operators working there don't know what they are doing. I hate this store...Now, I have to pay half of the price of the item to shipping, and not sure if I am going to receive fully refund. I think I am going to file complaint with BBB.org.

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Dugrone
, US
Jul 26, 2016 6:49 am EDT

This is truly the worst company I have ever dealt with. I ordered two items that required that both be used for installation. The items arrived after nearly two weeks with one missing a critical part for the installation. They said it would take a week to ten days to get another part at my expense! I cancelled the order. Weeks later I finally got their return authorization to return the items and they made me pay the shipping to send one of the items back and I was charged a restocking fee! This company does nothing but take your order and then order it from the manufacturer or distributor. They then blame all of their "policies" on the manufacturer. Pretty ridiculous that they sent me a defective item and I was charged a restocking fee and return shipping. Still do not have the credit applied to my credit card and American Express is working on it.Do not ever buy from this company.

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Floover
, US
Jul 26, 2016 6:49 am EDT

Item color was misrepresented online. Before placing initial order, called ATG Stores and specifically asked about return policies. After placing order, never received an invoice. One month AFTER order, they emailed that item was BACK ORDERED. Two weeks later, they emailed shipping notification. Two weeks after that, FINALLY received item, only to see that color was not as online. Called and was told that return shipping would be $300-$400. Emailed company to dispute return fees based on misrepresentation of item color and return policies. Have been calling for two weeks, only to have matter unresolved. Customer reps do not give you full ordering/returning information, do not respond in timely matter, do not understand customers issues, refuse to resolve issues in an ethical way. I was also hung up on by customer rep, placed on hold for a long time just to reach a manager, was given attitude when finally speaking to manager. Unfortunate situation could have been prevented if company was honest about return policy when asked. After my own experience and reading bad reviews on this site, I would advise EVERYONE against ordering from this company. They will give you the runaround as others have said and call it "BUYERS REMORSE."

ccb1974
ccb1974
, CA
Nov 24, 2015 1:26 am EST
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Well I was seriously going to just send a quote after needing much furniture to furnish my entire basement which has just been redone… I think I'm going to. That's for her to many people to have basically the same bad experience and with my already bad luck rice think I might just go right through Lowes.ca or perhaps Leon's, Mobler etc.. Ridiculous attitudes and a few white lies that always see someone blue😭

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Drimes
, US
Jul 26, 2016 6:49 am EDT

Shipping is quick. However, they are making the return process so unpleasant. I purchased a door knob a few weeks ago, when i got the item, it is slightly too big, so i return and get a smaller size one. Guess what, I need to pay 25% restocking fee and 8 dollars shipping. I will NOT recommend this store unless you know exactly what item you wanna get.

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Bstar
, US
Jul 26, 2016 6:49 am EDT

Never order anything from this company.
I used to work for this company and all they ever have given me was problems.the managers are horrible people, there customer service is the worst and they wonder why they have angry customers! I have never delt with such a ridiculous company in my life and they need to be shut down ASAP!

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Iturne
, US
Jul 26, 2016 6:49 am EDT

They do not accept returns after 30 days even if the products are in the original unopened boxes. I ordered a doorbell chime that would not work with my bell configuration. I never opened the box. They would not even discuss a return or exchange. The agent ended the online chat before I finished typing. Don't order from them.

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ATG Stores Scammers, Theives, Rude

Item color was misrepresented online. Before placing initial order, called ATG Stores and specifically asked about return policies. After placing order, never received an invoice. One month AFTER order, they emailed that item was BACK ORDERED. Two weeks later, they emailed shipping notification. Two weeks after that, FINALLY received item, only to see that color was not as online. Called and was told that return shipping would be $300-$400. Emailed company to dispute return fees based on misrepresentation of item color and return policies. Have been calling for two weeks, only to have matter unresolved. Customer reps do not give you full ordering/returning information, do not respond in timely matter, do not understand customers issues, refuse to resolve issues in an ethical way. I was also hung up on by customer rep, placed on hold for a long time just to reach a manager, was given attitude when finally speaking to manager. Unfortunate situation could have been prevented if company was honest about return policy when asked. After my own experience and reading bad reviews on this site, I would advise EVERYONE against ordering from this company.

**As usual "Taryn" has immediately responded to a negative web review. I am very wary of this company and at this point, DO NOT believe anything they say.

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pr@atgstores
Kirkland, US
Dec 21, 2011 4:22 pm EST
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Hi Marisa,

We would like to work with you, please respond to the email I have provided so we can begin working on a positive resolution.

Thank you!

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4:10 pm EST

ATG Stores This company doesn't give a cr*p about its customers and needs to be shut down

Well I took the route of e-mailing Taryn W. BEFORE I decided to post on this website to give atgstores the benefit of the doubt. Since it's been a week and she hasn't e-mailed me back I guess it's time to go here.

I echo the stories of everyone here. This company is AWFUL and really needs to be out of business. I am so grateful that my purchase was less than $50 and not like these people on here who are out in the thousands to this company.

I ordered 2 pairs of curtains from their website that were really cool looking and were in a "swiggle" pattern (I guess that is squiggle.) They took my 46 bucks and I subsequently received 2 very plain black curtains that looked nothing at all like what was on the website and, to boot, the invoice from "Beacon Looms" the manufacturer showed that the curtains were actually $13 each so I'd been charged double the price.

I promptly contacted atgstores and was told that I would get a return label and I asked the representative to contact the manufacturer first to make sure the curtains I wanted existed. Before I had returned the curtains I was sent 2 more sets of curtains that were the same wrong curtains! So now I have 4 pairs of curtains I don't want.

I took the advice of a poster on here and contacted the manufacturer at Beacon Looms directly. The woman there, Esther DeSalvo, was EXTREMELY HELPFUL to me, responding the same day to me and stating that she contacted atg stores and told them that the fabric swatch they had on the website was not representative of their product. As of this writing it has been a month and half since Esther told them this and the wrong item is still up. Esther kindly e-mailed me a PREPAID return label for all 4 pairs of the curtains and said that, once Beacon Looms had received the return, she would contact atg stores and tell them to give me a refund. So Esther contacted them and she told them there was a "problem with their system." She contacted them a few weeks later at my request and then told me that everything was straightened out and my money would be refunded.

Now this is the part that kills me. I waited about a week and didn't get my refund so I contacted them on the chat feature. The person there said that there was a "credit memo" on the file and she would have to e-mail her customer service manager so they could issue a refund. She also said that, there was no credit memo for the other order (of course there is only one order, I was just sent two packages) so she would have to look into that and get back to me. That was 2 weeks ago, no refund, no response to my e-mail to Taryn W, no getting back to me. I think that I have been very patient and given this company the benefit of the doubt before posting this review. Just shows, doesn't matter how large or small your item, this company doesn't give a crap about its customers and needs to be SHUT DOWN!

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pr@atgstores
Kirkland, US
Dec 08, 2011 5:09 pm EST
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Dear Faiole,

I send my sincerest apologies. I have been looking through my emails to see if I could find yours to look into what exactly happened and I am having no such luck. Can you please email me at escalationteam@atgstores.com with your information again? If this is my error in not having responded, I apologize and I would like to get you taken care of as soon as possible.

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2:57 am EST
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ATG Stores NO HASSLE RETURN POLICY

Ordered a table from the website that was received with a damaged finish. The styrofoam wrapping was imprinted on the table finish, as though it wasn't given time to dry before sending it out the door. I called customer service and was told that I would receive emailed return shipping information for the item to be picked up at my door. The next day I received an email verifying a replacement order. Since there was no discussion on replacement, and I had no intention of risking the same dissatisfaction twice, I called and had the order canceled. Again I was told I would receive the emailed shipping information in a few days. After three days I called to inquire and was told it takes 7-10 business days for the manufacturer to send. I called again after a week and was told could take up to another week. Today I received a call indicating the manufacturer wants pictures before sending the return information. Since the table has been standing at my door, rewrapped and ready for shipment for over a week, I called back and indicated per their no hassle policy, since I was dissatisfied, regardless of the reason, I shouldn't have to provide pictures. I asked to speak to a supervisor and it was obvious their supervisors are not there to support their reps, because the rep was hesitant and said they have been told to resolve the issue themselves. I said since the issue is not resolved, I need to speak to a supervisor. The rep said she would have DON call me and she would call me back and let me know when. I then received a call a few minutes later from another rep, telling me again I need to send pictures. I told him I was waiting for a call from DON, and did not want to discuss the issue with him further. I finally received a call from DON, the world's worst customer service supervisor. DON didn't have his facts straight, and did nothing more that indicate that I need to send pictures, or if I want to pay for shipping, I can return the table due to dissatisfaction. This of course is not spelled out on ATG's website. I asked to speak to DON's manager but DON would not provide that information, and referred me to the internet if I wanted to find out the name of the company owner. DON does not seem to understand that his job as a customer service manager is demonstrate ATG's dedication to customer satisfaction, and to stand behind their claim of NO HASSLE RETURNS. This has been more than a hassle, it's been an assault on the customer. In this economy, this company can't afford to put forth effort to provide stellar customer service and satisfaction. So if you plan on purchasing from them, I suggest you do so fast, because they can't last much longer. But buyer, be very aware. Meanwhile, I'm unwrapping the damn table tomorrow and sending pictures, but I would be very surprised if the whole ordeal doesn't drag out to a long and painful consumer water boarding. Stay tuned...
Mel

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Habibbek
Miami, US
Dec 28, 2012 10:08 am EST
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Wow I thought it was a hi quality store . I never ordered from them but I always checked their line of merchandise .
What I don't understand It's a LOWE's company & why LOWE's allows them to behave like that?

Gus

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pr@atgstores
Kirkland, US
Nov 14, 2011 7:51 pm EST
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Dear Mel,

I wanted to send you our sincerest apologies in regard to your order issues and customer service experience. We completely understand your frustration and would like to get you taken care of as soon as possible. Please email escalationteam@atgstores.com with your order number and we will work with you toward a resolution that you are happy with. We take all reviews very seriously and this information will be passed along to management.

Thank you.

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ATG Stores Broken Furniture and Broken Company

I bought an office set Samuel Lawrence furniture from Allied Trade Group (ATG) stores in May of this year. I received several shipments over a three-month period. Out of four shipments, two turned out to have damaged furniture. That is 50% damaged on furniture delivered to my house (bookshelf and file cabinet). There is no metric in the universe where having 50% is acceptable for quality control purposes. I told the customer service that I wanted a replacement for the furniture that was broken and had to wait almost three months for a replacement bookshelf. I never received a replacement file cabinet so I called customer service again. Two months after I requested a replacement file cabinet I was told that, this item was no longer in stock and was no longer being produced. First, is it my responsibility to contact a company to get this information? This question is rhetorical. ATG stated that I would receive a refund for the file cabinet three weeks ago. I am still waiting, and I am sure this is going to take a while.
In my opinion, what I have discovered while dealing with ATG. This company is the worst I have ever dealt with, they should have a disclaimer on their website that states, “we suck on all levels, and if you are satisfied you are in the minority of customers that have dealt with us." The furniture that they sell is made in China so you know it has great quality like everything else made in China (ATG does not advertise this fact on their website). ATG uses the worst/ cheapest shipping partners they can find which is why 50% of my furniture showed up broken. This company should be avoided their return policies are atrocious. I have been told that they are waiting for the shippers to refund them so that they can refund my money. Waiting for an internal refund from their distributing partners is not the consumer’s responsibility. I have no idea how and why this organization has survived, they are broken on all levels! Recommend avoiding ATG stores and going to conventional furniture store in the future.

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pr@atgstores
Kirkland, US
Oct 12, 2011 4:45 pm EDT
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We apologize for your order issues and for any delays in reaching a resolution that gets you, our customer taken care of. Please email esclationteam@atgstores.com with your order number and our Escalation Team will be able to assist you.

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ATG Stores Aweful CSR Manager

Not only does ATG rip off their customers they do it to their employees as well. The customer service manager is the wife to the owner of the company. jennifer rubens ([protected]@alliedtradegroup). This is the most evil vindictive crude witch I have ever met in my entire life. She picked out her favorites in the customer service dept and showed it freely and everyone else who wasnt her favorite she treated like crap. When you are a new employee and ask questions which she tells you to always do she looks at you like your stupid and makes you feel stupid. Her floor leads either quit or get fired eventually because they cant take her crap. The way the customer service dept is run should be taken over by someone else besides the CEO's wife. You cant go and complain to anyone because you will get fired (which happened to several other employees) If you call in sick, she will fire you. This woman shouldnt be working as a manager, she should be the one fired. She should stay at home and make her stupid jewelry and work on her fake looking face. I think everyone should call her and let her know how they feel.

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ATG Stores Terrible Products & Service

Do not buy from ATG Stores dba Lighting Universe. Product ordered arrived late, damaged, and defective. Multiple calls to customer service were ineffective. Promised replacement, never came. Promised replacement parts (that I told them would not resolve the manufacuring defect). Asked to speak to a manager, told they were all in a meeting and could not be disturbed. Asked for a call back, never returned my call. Product was cheaply made, overpriced, poorly packaged, defective, with one part broken in two. Planning to box up the junk lighting fixture and send it to ATG's CEO Gary Rubins home address, then reverse credit card charges. Never buy from ATG Stores/Lighting Universe.

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Pay attention you fools
, US
Sep 10, 2011 6:27 am EDT

Hey [censored], your problem is with the MANUFACTURER, not ATG. They didn't make it or deliver it to you. They are more than happy set up a return request with the manufacturer to solve the problem but you just want to be a [censored]bag and ### about something because your life is ###

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pr@atgstores
Kirkland, US
Sep 06, 2011 3:46 pm EDT
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Hi Nelson-

My name is Taryn and I handle the public relations for ATGStores.com. I wanted to write and apologize for our lack of communication and follow-through with your order issues. From the information you have provided me, I believe this is most certainly an issue that we can resolve and get you taken care of. We would be more than happy to help you if you could please email me at pr@atgstores.com with your order number. Thank you for bringing this to my attention and I hope you allow us to take a second opportunity to make this right.

Best,

Taryn

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