At The Beach Tanning / Bad Cancellation Policy
As many complaints as I have read about At the Beach Tanning, I can tell you it's all true. The salesperson tells you whatever they need to tell you to get you to sign up. They don't go into detail about the horrible and terribly expensive cancellation policy. They just say you can cancel at any time. The "fine print" is the whole contract and, yes, as an educated person, I should have read it. Being that is was for a tanning package, I didn't think I would have to worry about such ridiculous rules.
Good luck calling corporate. I left 16 messages over a 3 month span. Still have never gotten a call back for that particular question. I stayed on hold 1 hour and 23 minutes to talk to a person about cancelling the other day. Every few minutes, I would hear a recording, "average wait time is 1 minute." And I found out that the option I was told I had to sell my contract to someone else was not valid. Lied to again. What a feeling.
While the facilities are usually clean and the equipment is good, the employees are generally rude. There are a few nice ones, but most have a prissy attitude. 25% of the time I go in one of their computers doesn't work or the girl doesn't know how to use it. 20% of the time I get to the room and the bed is dirty or there is no towel. 50% of my visits the Mystic Tan is broken and I can't use it. Most of the time their is no towel, hair nets or barrier cream. Drying off with my work clothes is so much fun. Oh, I can upgrade for additional cost and extend my contract for another 2 years if I want to use the Versa. ARE YOU KIDDING ME????
I am posting this complaint in every forum, outlet, backboard, workplace break area of every friend and family member I have, and filing a complaint with the Better Business Bureau. Do yourself a favor ladies, don't sign up for At the Beach Tanning and Fitness.