AT& T / Bogus Rebate Promises
In May, I visited the AT&T location in Plantation Florida, to inquire about switching my internet and phone service from Comcast to AT&T. Among other vigorous sales pitches, what caught my attention was the fact they offered me two rebates if I was to switch service over to them. 1) For switching from Comcast to them for phone. 2) Internet.
I was given the forms to fill out and told to bring my modem in to their office, both of which I did.
The $125.00 rebate for switching Internet services was as follows:
1 DSL acct per local service address. Customer must return coupon w/ a cable modem service bill for processing within 90 calander days of FastAccess order date. Services must be active at the time of reward redemption processing. Cks will be mailed 4-6 wks after completion of redemption to eligible customers who retain qualifying services.'
Within 2-3 days of buying their modem and taking it home, I returned to their office and gave them my Comcast modem. I mailed copy of the last Comcast Internet bill I had received as required to show that I had active service at the time I switched.
I also filled out the telephone paperwork for an additional $100 rebate. Again, I mailed all the appropriate paperwork.
I went on their website and found that I had received a non-compliance statement- they said I did not have DSL service at the time I switched. This is false- as stated prior, I turned in my modem and my bill. I actually cancelled the Comcast service nearly 2 weeks after AT&T was hooked up, and 3 weeks after I paid for their equipment.
ANYONE THAT IS THINKING OF SWITCHING TO AT & T, DO NOT DO IT! YOU WILL ONLY GET THE RUNAROUND WHEN YOU CALL TO QUESTION THE REBATES YOU WERE PROMISED.
I HAVE CALLED AND TALKED UNTIL I AM BLUE IN THE FACE AND THEY USE EVERY EXCUSE TO SAY IT WAS "NON-COMPLIANT".