AT&T
reviews and complaints

I called be having one of my channels been cancelled the lady remove a package that I had called the next day i call that I did not removed a package for my account which I never approve a channel has been cancelled from my account which I'm filing complaint for bein sport Channel has been temporarily cancel and I would like to know when it will be restore
She was trying to troubleshoot to make it work I told her Channel say is no longer available after so many attempts and being on the phone for 20 minutes she told me that channel is not no longer available so will that give me my rights to cancel my service even if I'm in a contract cuz I really want that channel if you can provide me that why did I sign a contract for them so gives you the right to remove or add any channel but not us cancel early cuz you remove a channel that I really want I don't know if you're still negotiate with the channel but y'all should notify your customers which I was never notified not by phone by email or text ... I would like to know if you are going to have a Channel or not

I manage an apartment community with 14 phone lines. In October, our services were cut off because payment had not yet been received. I made the payment over the phone, and the rep assisting me explained that we were not in a contract and she could save me money by bundling our lines and adding tablets for an all for less plan. Ever since this change was made, our accounts have been a disaster. From October through December, I called AT&T roughly 10 times because our two accounts were converted to 15 accounts, which were later disappearing. Payments would then not be received because accounts changed. It was a disaster, but eventually resolved, or so I thought.

In April, 9 of my lines and their associated account disappeared. I was told this account was actually deactivated back in December 2017, yet all lines were still in working order. I have been working with multiple specialists since, and no one can seem to restore these 9 lines to an account that are all still working. I am constantly having orders cancelled without reps reaching out to me. Without exaggerating, I have had to reach out to AT&T roughly 40 times to attempt to make repairs. We can not make long distance calls at this time, set up call forwarding, or add our answering service, because there is no account. If you all up my calls, they would total TWO DAYS worth of being on the phone with AT&T.

All I am asking is that my 9 WORKING LINES be added to an account and the appropriate features be restored. AT&T is a phone company that seems like it has no idea what is going on. I am currently trying to call in and have been waiting for 47 minutes and 4 second just to be connected to someone.

My name is Ronnie Oliver

Account # [protected]
Phone Number [protected]
The following is a List of TV Interruptions

August 20, 2018 at 9:10 am and 4:30 pm lasting for about 5 minutes .
August 22, 2018 at 11:47 am lasting about 8 minutes.
August 23, 2018 at 8:27 am, 12:07 pm, 3:45 pm &11:15 pm lasting about 10 minutes. August 25, 2018 at 2:22 pm, 2:26 pm &2:40 pm lasting about 5 minutes.
September 2, 2018 Internet, Home Phone & TV were out from 4:20 pm till 12 noon September 3, 2018 (Labor Day) lasting 8 hrs
September 3, 2018 Internet, Home Phone & TV were out from 1:30 pm--7:48 pm
lasting 6 hrs. I called at&t uverse

September 4th several times but, there were long waiting times each time I called because of the Holiday. I called again today September 5th around 8:15 only to be told they could not issue a Service Credit because, Technical Support could not confirm my Service Interruptions Times & Dates. My wife and I were very upset that all our services went out at the same time for so long (14 hrs Totaled) from 9/2/2018---9/3/2018. Also, for the 14 hrs my TV was out the message said AT&T Uverse was not available and to try again later or keep trying to "Restart" which I did until it came back on 9/3/2018 at 7:pm. I have been with AT&T for about 5 years now and this is the second time that I have had this type of problem. They did give me a Service Credit then but, now it seems I was the only one that experienced this and/ or I'm making this all up.

7/11/2018

Request new service by internet as the pack price will not be for queens, cancel.
Follow a new request as onlt cable with att co, for 6062 70th ave, as to follow they send
The orden the men follow the conection can not do internet pack, ok.
Follow internet with spectrum. But after all that cancel my line of home phone with
Spectrum. And after all that att co charge for phone line wireless that was the old
Number of the house by spectrum not working num, and also charge for tv that I have
By my name and not under my husband as you my used interned they do not check to
See if you are the same customer follow up on orders with problems and they charge for service I do not have. What promblems of service...;

In June, 2018 I tried to end the service for phone number [protected]. I was told that the bill had not been paid. I had not received the bill as it was being sent to an email address that I did not have access and I could not access the My account and neither could the customer service person helping me at the time. He said that the bill would be sent to my home address in the mail. But this did not happen so the next time I called and was told that I had not paid the bill, I said I would love to pay the bill but you are not sending the bill to my home as you said you would. I paid the bill up to date at that time using a credit card. I also ask that account be closed and I was told it was closed. The next call was a repeat of the above and the result were the same. Finally I paid the bill online with a credit card so the balance was zero and the account could be closed. But quess what? It is not close but the bill did come to my home address but I do not wish to continue to pay for a service that I am not getting. I do not wish to pay charges that occur becuase your company does not follow up by closing the account. How do I close the account? Why can you not do what you say you will do?

Due to the Executive Office Manager (Shannon White) I canceled all my service in June 2018. Due to medical issues, I needed reliable phone service (Landline not VOIP) so on 09/01/18 I decided to keep my landline. Therefore, I called to reconnect the service and spoke to a Account Manager (Monica). Monica sound stressed and ready to leave for the Labor Day holiday not caring how she place the order. It took almost 2 hours to cancel the scheduled payments to setup for the balance on the previous account and her to place the order. After 2 hours for processing the order, she needed for me a third party rep to confirm I placed the order. Although the system reflect payments made, it still would not allow her to complete the order. Monica continued to stress Labor Day Holiday and started rushing through the process. She gave the order # without the amount of the service therefore I asked how much are the services. She had not gotten any of that information prepared to give to me. At that point I asked Monica to speak to a supervisor and it was like pulling teeth. I was my supervisor cannot help you with the issue we have to make sure AT&T get their money from my bank. It did not make sense because I used a Debit Card where the funds were immediately withdrawn from my account. In addition, online it reflected zero balance.

After spending 4+ hours calling AT&T and my bank over a charge back of $160, I called in again on 8/30/18 at 3:10 ET to try and locate the source of the problem. I got on the phone with Rodrigo Godoy #RG5947 out of the Salt Lake City call center. Mr. Godoy was beyond reprehensible in how he handled my request. He engaged me like I was clueless and stupid. I told him the reason for my call. He asked "what bill period is it for". I responded with not being sure which statement the charge back was applied to. I've been told by at least 5 different employees something completely different every time I've called in the past week and a half. I expressed my frustration. He responded very inappropriately with "well you don't even know what bill its applied to, what do you want me to do?" I said 'excuse me". He repeated himself. I said "I'm not sure, this is all confusing, that's why I'm calling. Look it up". After he was continually rude I asked to speak to his manager. He wouldn't transfer me. He just kept telling me no. I asked for his name. He said that he already gave me that info. I asked for his employee number and he pretended not to have one. I told him I hope these calls are recorded because I can and will complain. He said 'I hope you do." This person does not belong in any of your call centers. The customer service department is a nightmare to contact in the 1st place. Mr. Godoy provided absolutely 100% 0 assistance in what I needed solved. This remind you is after I've spent 4+ hours on the phone with your company trying to resolve my issue. I know no one's perfect, but the complete lack of effort and the total disrespect I felt from Rodrigo is inexcusable. I pay your company too much money every month to be treated like that. I hope this matter is resolved appropriately. I've never made a formal complaint in my life. I usually just move on with my day. This guy is the worst rep I've ever talked to at any call center. EVER.

WILLIAM SIROIS
[protected]
[protected]@outlook.com

AT&T For over 3 weeks now I have not been able to view my data usage or phone/text log on either your website or phone app. I have called customer service many time & they have opened many tickets. It goes round & round but never gets fixed. I have had an account with AT&T for many years but I'm just about ready to cancel my service. Please help.

Tried to change my cell to a new number. Followed prompts online, said new number was available. Got email that my new number was now working. 2 hrs later I had no service. When my daughter tried to call me on the new number, we found out it belonged to someone else..Called AT & T c.s. to try to fix problem, it was suggested I go back to my old cell number. 2 days, 12 different departments. and a total of 3 hrs. wasted with no results. And the last person I talked to said it could be up to 7 days before problem can be fixed. Instead of laying off call centers and shipping calls out of the country because wages are cheaper, reinstate all those people because they have the experience needed and can be understood over the phone. Sorry, I don't speak Hindi.

I was told that my installation fee would be waived because of a past dispute with AT&T that was resolved through the Better Business Bureau.

I called to setup service and informed them of this and they assured me it would be honored.

It has not been honored. My first bill carries the charge along with other charges I did not agree to.

I contacted customer service and they refused to let me speak with anyone willing and able to address the issue while admitting to misinformation. The charges stand.

At&t hooked us with a bundle of two phones and Uverse tv service at a discounted price and a gift card for $300.
$300 never came.
Discounts never properly get applied. Always get huge bills sent out to us.
And the customer service is the worst. They talk sweet and all but no actual or meaningful resolution comes out of anything. No one has any knowledge. One connects to customer service, then it gets transferred to direct tv, then uverse, then reward center, then customer relations, and after several hours of this painful process everything repeats.
You finally give up.
Sucks to be an AT&T customer. Feels like an idiot to get scammed by a big company.

I signed up with AT&T / Directv there was a special to get $200.00 if you keep there services, But I was told the person that hooked up my cable did not turn the paper work in so they were sorry but would not honor there agreement. Also everytime I try to call about a problem I never get it taken care of because the people that are in there service department can not take care of any problems. All they keep saying is I understand and I'm very sorry. I would not have guessed AT&T would have treated there customers with such disrespect and lies. I will never never get AT&T phone services and when my contract is complete I never want to here AT&T / Directv again.

I called ATT in June to see if they could offer me any deals that would reduce my bill. I was offered a $5 monthly discount! I then found another provider, Xfinity, for my television and internet service. I not only have a lower bill but I have better service, more options and I added a home phone! I canceled my service with ATT and DirectTV (call #1) as of July 15, 2018. I was THEN offered a reduction in my bill of $60 per month, I was shocked and asked why they didn't offer me this deal when I called a couple weeks earlier!?! I refused the offer and was told to take my equipment to a local UPS or FedEx store and they would return it for free. There are no UPS stores in my town but there are FedEx stores so I loaded up my equipment and drove to 2 different stores only to find out they didn't handle returns and I would have to go to the FedEx shipping center. I haul my equipment to the FedEx shipping center to then be told they do not do ATT or DirectTV returns! I called ATT (call #2) and informed them of what I had learned and I was told to take it to the next closest UPS store which was 30 minutes away. When I refused to drive that far to return their equipment they agreed to send me a mailing label. The deadline for my equipment return was almost up, and not wanting to be charged for failing to return them, I called ATT (call #3) and informed them that I had not received a mailing label. They agreed to resend a mailing label and extended my return date to August 10, 2018 so I would not be charged. I called DirectTV, at this time also, to explain what was going on and was informed that DirectTV didn't need me to return the equipment I had from them because it was too old, they didn't use or want them any longer! August 10th rolls around and still no mailing label! Another call to ATT (call #4), explain my situation again and ask to speak to a supervisor. I was told that a supervisor would not be able to help me!?! He would send me another mailing label or I could go online and print one myself. He would not extend my return date any further and I would be charged for not returning my equipment on time but that could be reversed when I did get it back to them. After much insisting, on my part, I was finally told that he would get a supervisor on the line for me. No supervisor available but one will call you back! You guessed it! NO CALL BACK! Went to att.com to print my own label, yeah, that didn't work either! I searched their entire site and could not find a link to print a mailing label! Just got off the phone with ATT (call #5), after having to insist on speaking to a supervisor again, I was connected to Mark. Mark tells me he will send me another mailing label, label #3! I asked if I could return my equipment to the local ATT store, "yes, they will take your equipment for you"! A month and a half later and I'm just now being told this and only after I asked! But he was more interested in informing me that a had an outstanding balance on my account of $299 and change! What!?! It was a combined bill from ATT and DirctTV and I needed to contact DirectTV to get that taken care of! What!?! Combined bill!?! I have already received a refund from DirectTV for an over payment! I had DirectTV service for 8 years and when we decided to add ATT internet we were told they would combine our bill, to save money each month, but never did! I talked to them about that too, years ago, but they refused to do it when they realized the tv bill was in my name and the internet bill was in my husbands name, same last name and same address but no deal! So I asked how I now have a combined bill, that I didn't even know about! He said when my husband called in June that he had them combine the billing!?! WHAT!?! My husband has never called ATT, the bill was in his name because they came to our home (door to door) and offered us the deal and put the bill in his name. I informed Mark of this fact and that I was the one the ATT representative talked to and I told them "NO, DO NOT COMBINE OUR BILL" several times! They did it anyway!?! Without permission! I then asked to speak to Mark's supervisor, he "doesn't have one"!?! WHAT!?! Do you own ATT? Because if you don't own ATT then you have a supervisor! Right!?! Nope, according to Mark, he is not the owner of ATT but he does not have a supervisor! I was told to go to att.com and print a complaint form that I could then fill out and mail in. So back to att.com! AGAIN, I am unable to find a link for what I was told would be there! I COULD NOT even find a link to make a complaint on their website!

My advise to anyone looking into ATT for their tv, internet, phone, etc...KEEP LOOKING! ATT is a joke! You WILL NOT be able to get resolutions to any issues you have! This happened when I still had their service also!

I have been a long time customer for the past 20 years. We decided to change our service due to no service when our truck broke down. We switched on the day that our next billing cycle started and even went down to ATT store and spoke to the manager. We received a bill for over $185.00 I called and spoke to a supervisior about the charges that it was on the next billing cycle. He said we owned it for the full amount due. I told him we will not be using the services for that month and they should prorate it since we canceled on the day the next billing cycle. I said I don't think that I fair since I no longer have the phones and why should I be paying for that following month if my not using there service. They said since I canceled on the DAY that the next billing cycle started I still owe for the following month. BUYER BEWARE! The manger at Eagle location said I should be fine and that they would prorate the bill! I guess they were lying! ATT are ripe offs and I plan on NEVER going back!

Due to no cell service available at new address, we were forced to change carriers & AT&T was very slow in locking a device as the computer said a balance was owed yet live people said no balance was due. I was supposed to get a call on 8/23 saying the issue was resolved & the phone would be unlocked yet as of 8/25 nothing. Placing a phone call again (& on hold for over 20 minutes) the rep said I would get a call tomorrow(8/26) & would email me the ticket #( not happened) I wait with baited breath. Needless to say, living in a rural area has challenges, but this is ridiculous as all it should take is a flip of a switch by a human to resolve this.

My ATT Mobile Account number is: [protected]. My name is: Edward C. Norton. My complaint is as follows: I closed my ATT Account on April 2, 2017 and paid the final billing. ATT informed me that I did not pay my final bill. I disagreed and asked for ATT to provide additional information; however, ATT did not provide any further information. After a very long time, I contacted ATT for the status of my closed account. After several telephone calls made by me to ATT and their Collections Department, ATT provide an explanation for my final billing. Upon notification of my final billing of $166.64 with a "amount due in full by: July 19, 2018, I paid the full amount of $166.64 on July 6, 2018. Upon paying my $166.64, I requested that ATT contact TransUnion Credit Reports to remove their derogatory information pertaining to my ATT Account. ATT has failed to do this. I disputed this derogatory information with all three credit reporting companies. I was successful with Equifax and Experian with their removal of this derogatory information; however, TransUnion will not remove this derogatory information on my ATT Account because ATT failed to report my ATT Mobile Account was paid in full and closed. ATT should remove their derogatory information on my ATT Account immediately.

Edward C. Norton

AT&t Wirless has the worst Customer Service ever. Their managers needs to be retrained. Wheres is the loyality as they use for their slogan. I advise anyone to please stay away from AT&T they are the worst out there. I've called in every month because of my bill being wrong . Today I'm on the phone with them for 3 hours. No one able to help me. Requested for someone higher up at the last person released the call. Seriously want to cry right now because i left Tmobile with no less problems. AT&t add more fees to your account every month. Requesting fir higher up to contact me ASAP. I've spoking to Jay, Raul, Edwin and other employees who didn't want to provide me their info. Truly unexceptable.

On May 22, 2018 I called Direct TV because my 2 yr contract was expiring on May 25, 2018. Gesinius ID#2162 told me my same service( EXTRA Package) would be $55.00 per month with a total of $67.00 plus tax plus $8.99 for the protection. When I get the bill in June I was charged $114.36. I called on June 11th and spoke with Donovan ID# DB400M he said they would review my package and I would here back from a supervisor in 7 days. Never heard back from anyone. The July bill was $98.01, so I called again and spoke with Mario #ID 227620 and he told me to pay the bill less $107.13 and he would be submitting a credit to my account and lowering my Direct TV to $72.99. August 1st, still no credit, called again and spoke with Marcus ID# ML6759. He reviewed the account and said he could see all the information I had given him and he was turning the credit issue over to a supervisor and supervisor would contact me in 7 business days. And he was extended the past due amount of $107.13 to Aug 17th. Still have not heard from anyone or received the credit. Called on August 20th, spoke to Gary ID#LO1650 and he tells me he cannot see anything in reference to the May 22, 2018 conversation, but sees on June 1 where I entered into a new contract for $98.63. I explained to him I had not! So he sent me over to the Loyalty Dept to Marissa. Have no ID # because after giving her my name, account #, contact # we were disconnected and she never called me back. Called again at 8:30pn spoke with Dayana Id# 396347 and she transferred me to Daniel at 8:55 pm, which he referred to himself as a floor manager, att specialist. After giving him a rundown on my situation, he said I am going to place you on a brief hold while I review your account, the next thing I here is music, and then click! Disconnected again and no call back. Called back again spoke with Ann ID# JC2160, she referred me to Dean ID#442740 in the Loyalty Dept. She informs me there was not documentation of the May 22nd call and my billing will be $98.63 a month because that is what I agreed to and there would be no refund of $107.13 plus the overcharge of $25.66 for this month and a late fee of $5.66 for not paying the $107.13, which I was instructed to do. And If I had the service disconnected there would be a $150 charge. Received a call today from att asking why I wanted to cancel the service? Are you kidding me? We got disconnected because I was driving. Call them back Maria ID#151042 informs me that $98.63 is the best offer they can extend to me for being a loyal customer! And possibly I was mistakenly given a quote for new service which be $67.00 for the Extra package. So being a customer of Direct TV since 1987 gets you the Loyalty reward of paying more, being lied to over and over again. There is absolutely no accountability for these people and no moral compass.
My suggestion to anyone considering Direct TV to do yourself a favor and never get involved with such lairs, manipulators of facts, and extortionists. They document or do document facts to fit the situation so the customer falls victim to the switch and bate tactics.

AT&T are a bunch of worthless money hungry zeros who have no understanding or caring regarding their "long term" residential and wireless customers. I have been with them long enough to witness them lose any resemblance of a customer concious providor.
I strongly suggest ALL current individual and family account holders get away from these vermin as soon as possible. Maybe then they will open their eyes!
Best part of their day my backside!

On 08/13 I contacted ATT and requested assistance with lowering my bill. The representative I spoke with advised of specific promotions that could be applied to my service and offered services for 1 year.

Home Phone: $25
Internet: $30

I contacted the office back on 08/17 regarding my services and was advised there were no notes in regards to my previous discussion. I attempted to explain my concerns to two representatives who placed me on hold in excess of 15 minutes. One representative also advised in order to have a call pulled a request would need to be placed with corporate and ok'd by the president.

I called back a 3rd time and spoke with Aries (A0719K) who advised he was unsure of what had been previously communicated however would transfer me to someone who could assist. He transferred me over to John (JT287X) who could assist with my direct TV however was unable to locate the promotions regarding my phone and internet.

I have been a customer of ATT for several years and have changed all my home services to your organization. I have NEVER been treated so disrespectful as I was with the first two representatives I spoke with today. From not taking my concerns serious to placing me on holds in excess of 15 minutes. I would like to see something come of this as I am still very disturbed by the service.

Please contact me to further discuss this matter
Regards
Earnestine Poe
[protected]
[protected]