ASUS
reviews and complaints

My ASUS laptop was broken three times and three times, I sent it for repairing (two times it was the same problem). It is still under warranty and I have already paid just for shipping almost $100. Last time I received my laptop from ASUS warranty service center without 2 rubber feet on the bottom of laptop. I sent my laptop with all rubber feet on the bottom, no doubts. After I received laptop on the same day 11.21.2012, I tried to call Asus service representatives by phone [protected] to let them know about the missing 2 feet three times, during last week, but without success. I explained them my situation, and they opened the case # 2211940 but did not promise me anything about that. Finally, I have reached the supervisor, but also without any success. I will never buy ASUS products anymore and will not recommend them to my friends. That is terrible service.

I just bought a new Asus to replace the (assore) of an Acer I had, both netbooks. I had the same problem with the rubber feet on my Acer and they told me it was not a hardware issue so they would not provide a new set, free or for cost. Their other excuse was there was no order code in the system to get that replacement. Not surprising, and if you replace the ram you have to take them off anyways. Some Hong Kong sellers on eBay have them for over 3 bucks each, for a piece of rubber.

My daughters lcd screen on her laptop cracked, we took it back to best buy where we'd got it. It cost $700 and was not 6 months old. Best buy sent it to Asus and they returned with an estimate of $900! We of course declined and I took it to a local repair shop and he fixed it for $243.78! He even showed me the prices for replacement screens, none even came close to that price. His labor, all 5 minutes of it was $40. I wonder if best buy and Asus splits the $656.22 profit, or if Asus gets to keep it all? And I wonder if best buy has this agreement with all their distributers? We won't be buying from Asus or Best buy ever again.

I bought a 22" monitor a couple of weeks later an 4 cms arc of damaged pixels appeared bottom of screen. The store where I bought said monitor was most helpful, but not ASUS, they suggested it had been dropped, ignored fact that it had worked for a couple of weeks, asked for and got pictures of complaint which clearly showed fault and no impact damage, but ASUS still maintained rejection of my complaint.
I shall use the monitor as every time I do so it will remind me to pass on this experience, and to avoid ASUS at all costs, if you like them, fine, but expect no responsible service when things go wrong.

website says my model has a two year warranty. whe I call in they tell me I have a one year warranty.Apparenty IT DOESNT MATTER what they website/paperwork says."Have a nice day" Are you kidding me?

Agreed, i have never had such a hassle from any company like i have with asus, i owned my tablet for less than 2 months and they want to service it...wth, any other company will send you a new one. And when you receive your new one, you mail the old one back...hello i ts not like ive owned this thing for a year...plus their warranty states, no matter where you are or who you are asus has you covered...no they dont im a student whom uses my tablets for notes and everything school and they want me to send it in and leave me with nothing. ...asus you dont have my back and i will never buy a product from u again

the battery of my brand ASUS new netbook went bad after only 2 months
since 3 months I have been sending endless mails and fax messages to get a new battery

there is NO ASUS warranty at all

people we must STOP buying this chinese crap ...

I have been having tremendous problems with this company. Their gaming laptops overheat. They've replaced twice and still I have problems. Each time - it takes 5 months for them to determine they don't have replacement parts and offer replacement.

They never have answers and are the worst company i've ever dealt with.

STAY AWAY FROM ASUS.

The Asus 3 years component warranty is a con, apparently the 3 year warranty starts from date of manufacture/ 2 months after - depending on which of the 2 versions I have been told is right. But my (now dead) A8N32sli deluxe motherboard was made in August 06, but not sold tome through a retail outlet until feb/march 07. There is no way of knowing how old the unit is at the point of sale, which helps support this blatant deception. If they want to enforce this them they should emboss the date of manf on the board and packaging and tell retailers to return unsold stock.

I am now working on building a case under EU laws against the importer as a warranty is a "binding contract" and enforceable in law. This has ensured that I wont be involved in building any machines that incorporate Asus components. I expected quality and honesty fromAsus, sadly they fail in BOTH areas.

AVOID ASUS !

Strongly Agreed.
I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.

Im in the same situation with this horrible company. Bought a Asus P5N-T motherboard about a year and a half ago. Just a few days ago tried to switch the pc on and nothing happened.
After hours of this and that swapping components nothing worked. Removed the motherboard and installed a P5N-e in its place with all the same components and the pC fired up no problem.
Emailed asus and they said it would cost 27 euros and that I had to have a copy of my reciept.
I had just moved house and have no idea were if anywhere it could be. They used this as an excuse to wash their hands of me. By their own omittance the first number of the serial number tells them when you bought it, mine being an 8 for 2008 this is well with in the 3 years of the so called guarentee. what the HELL do they need a copy of receipt for. I have had Asus mobos for years, I am using three of them right now. I have been a good cutomer of theirs for years but this has now ended.
I have had plenty of dealings with computer companies in the past Maxtor Seagate and EVGA and returned many things and they have never ever asked for reciepts.
I will never ever buy another Asus component ever again. And all the friends that ask from now on what should I use for my PC... I will never recommend such horrible company.

Strongly Agreed.
I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.

Oh please. Viruses and trojans got on your computer by them-self?. You or a family member installed some crap you should not have.

Best Buy sold you a product. They can't control your behavior of downloading crap.

Strongly Agreed. I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.

This is obviously a wrong design. No an isolated problem. Apparently all the n90sv-x1 has this problem, including mine. The worst is that ASUS never made a single attempt to solve this problem.

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days, most of the mainboard
They will always shrink their responsibility and direct consumers to their distributors. I bought a F6 Asus Laptop computer form Funan Digital life mall only for 2 days and it became was faulty. So I went back to the Notebook dealer in funan to request for a refund, they reject me and they told me they can't exchange my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see how unprofessional they are, their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

i have become experianced with asus over the last year, and i totally agree with (I 100% agree about the 'bunch of inbred pedophiles with a fetish for ###ing around' part.) i can only support those comments as mine would only be redundant, tony espanoza is a shill for asus, and knows nothing, ms chett is an absolutely hater, and has harassed me on phone numerous times, getting contact with anyone who gives a crap is impossible, the company in fremont isnt even asus, maybe a franchise,
i used to loathe dell and compaq or hp, now asus, who i once heralded, is at the bottom, they absolutely suck, , , , they deserve no business, and those who sell their products d eserve no other business, , , asus is a curse on consumers, , , tonys number is (voice mail) [protected],
please email an number to me that does any good at all, i feel these crappy companies shied themselves to the top on purpose, , due to them not being real corporate companies, , , boycott asus products and garmin,

asus service sucks

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

I have a VTechcS5111 phone but I need to know where I can buy battery for it. Wilma Aebischer

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

i think my experience with ASUS was pretty satisfied. they solved my problem immediately shipped back in 3 days. I was impressive with their customer service!

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

i have the same problem with Asus P5QL-E and Acronis True Image Home 11. it is impossible to restore a tib file from any location. Acronis when run from the rescue cd says 'E000101F4: acronis true image home has not found any hard disk drives'
it finds external usb drive, but since it cannot find any SATA hard drives there is no target drive to restore to
I am not sure if the fault is with Acronis or Asus, as this same Acronis software does find the SATA drives on another computer.

Have problems with ASUS P6T Deluxe too.
My 1st disk is Seagate 450Gb SAS, very fast, 15K.
But!
When downloaded from Acronis Boot CD - Acronis does not see SAS disk, only SATA.
Can not restore system on SAS.
I changed all necessary boot settings - no results.
Seems to me - problem of ASUS P6T BIOS.
Very Bad!

they are pices of [censor]

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.