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1.9 192 Reviews

ASUS Complaints Summary

43 Resolved
139 Unresolved
Our verdict: When using services from ASUS with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ASUS reviews & complaints 192

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ComplaintsBoard
J
3:29 pm EST
Resolved
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ASUS broken virus scan

I bought an Asus computer from Best Buy on 7/25/09. they installed Kapersky antivirus on the computer and it was good for 6mths. On Nov 19th my computer went crazy and it said I was infected with Trojans on all my files. The next day I took it to a computershop where I live as best buy is 50 miles from where I live. when I got it back they said ithat the Kapersky virus scan had broken and let all these virus and trojans into my computer. It could not be corrected tilthe program was removed with athird party removal tool. I feel I should be reimbursed the 74.88 it cost me as it was there fault. I have attempted to speak to the manager called Kelly for two weeks but she will not return my calls. I had gone to the store to get a refund but they said kelly was the only on who could do this. This is very poor customer service. I would like my money reimbursed asap Jessica Lacour 201 Driftwood Rd Carriere Ms. 601=7992937

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I
Izzy23
Milwaukee, US
Dec 12, 2009 5:24 pm EST

Oh please. Viruses and trojans got on your computer by them-self?. You or a family member installed some crap you should not have.

Best Buy sold you a product. They can't control your behavior of downloading crap.

ComplaintsBoard
N
1:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS bad screen on laptop

I have a laptop (ASUS N90SV-X1) its maybe 4 moths old after a month it started haveing a screen problem that would quit by closing the lid. before long it wouldn't stop. It will go white and gray very very early. sometime right after you press power button. I finially gave in sent it home and Wfie called ASUS. they sent a fedex label. She asked to get a call if it didn't do it right away. Just because it would either be really bad and you would give up on it or it would work. All they did was run 3dmark and everest software on it and send it right back saying it passed. I was very willing to let them keep it as long as they wanted to fix it. they will not acknowledge that it does it. But newegg even has the screen problem in its reviews (now) that its getting out of control. Well now that they are blowing us off, My wife and I. I just want my money Newegg has my money so they are done with me because its passed 30 days so I guess its ASUS's turn.

STAY AWAY FROM ASUS, I heard not to buy thing from them and didn't listen but now I know!

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SICK_TIRED
Los Angeles, US
Feb 04, 2010 3:44 pm EST

Strongly Agreed. I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.

C
C
Conejo
, AR
Feb 03, 2010 9:05 am EST

This is obviously a wrong design. No an isolated problem. Apparently all the n90sv-x1 has this problem, including mine. The worst is that ASUS never made a single attempt to solve this problem.

S
S
shamshudo
, SG
Dec 16, 2009 8:52 am EST

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days, most of the mainboard
They will always shrink their responsibility and direct consumers to their distributors. I bought a F6 Asus Laptop computer form Funan Digital life mall only for 2 days and it became was faulty. So I went back to the Notebook dealer in funan to request for a refund, they reject me and they told me they can't exchange my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see how unprofessional they are, their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

ComplaintsBoard
P
8:58 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS asus essentio cs5110 in china is bad product

I bought ASUS Essentio CS5110 since 2009-07-18 from Xujiahui, Shanghai with 4200 RMB.

At the first month i didn't spend time to use this computer because I have to go back to Thailand for 2 weeks and after came back to work in Shanghai, I found sometime computer just restart itself because the VGA Card's temperature is higher than 100 C that I figure out by install Software Hardware Monitor .

I call service center of Summit company where I bought this product from them. He sent junior engineer to fix this problem by replace a new VGA card. It's so funny that I have to told this guy how to open the Desktop's case. By the way after he replace the new one that it still not solved the problem.

Then he let me call to Asus Service Center. Another 2 days the Technician from Asus come to fix the same problem but it's still unsolving. Then he took my computer back to the service center. It's pass 2 weeks then I got the answer from them that they told me 'All of Asus Essentio CS5110 has the same problem with Highest temperature of VGA Card' and all inside staff know this problem.

After here this answered, I feel this problem should be responsible by ASUS designer because there do mistake. Then I have to contact to their customer service again because the service center is not take any action for me to solve or change to other model. Then I have to wait another month because service center said 'We have to send this case to some authorized person'.

Until now 2 months passed I got the final answered from them by 'Nothing' They let me use the old one and don't take any action to solve this product.

Now I try to inform this case to 'China Government Customer Complaint', It might be help or not help me but at least ASUS should take some responsibility for me because of their product is bad quality.

My contact email: [protected]@gmail.com

Hope somebody can help me.

Read full review of ASUS
Update by PooVtham
Oct 19, 2009 9:37 am EDT

More update between Asus Customer Server and me.

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

I have contact the colleague in Shanghai. They told me the GPU can work fine under 105C. After the test, the PC can work fine now. So we can't replace the PC with another model for you.
Sorry for all the inconvenience and wish you have a nice day.

Best Regards,

Chelsea

ASUS Customer Service

---------- Original Message ----------
From : sompoo@gmail.com
Sent : [protected]:29:12
To : "tsd@asus.com.tw"
Subject : Re: Re: Desktop PC CS5110 [ID=RTM2009101400347-796]

[CASEID=TM2009101600398]

Dear,

Do you read my mail? I had already sent to RMA service since last 2
months. And now it still in Asus RMA service.

Please tell me what your action? To support your customer.

On Fri, Oct 16, 2009 at 3:00 PM, Chelsea He wrote:

> ASUS CASEID=RTM2009101400347-796[image: Please click the Survey icon at
> the right side to give us service experience you had with ASUS for providing
> better service and future improvements.]
[image:
> Please click here if you wish to reply this mail!]
How
> would you rate the quality of this mail? Poor*1**2**3**4**5**6**7**8**9*
> Best Dear Valued Customer,
>
> Thank you for contacting ASUS Customer Service.
>
> As you mentioned, have you sent the PC to Shanghai for the RMA service?
> You can't reach the service center now? Did you send it directly or other
> one help you?
>
> Best Regards,
>
> Chelsea
>
> ASUS Customer Service
> ---------- Original Message ----------
> From : sompoo@gmail.com
> Sent : [protected]:59:14
> To : "tsd@asus.com.tw"
> Subject : Re: Desktop PC CS5110 [ID=RWTM200910092148513883-468]
>
> [CASEID=TM2009101400347]
>
> Dear Chelsea,
>
>
> Thank you for your support. Now my computer is in ASUS Service
> Center about 2 Months. And Asus technician already update bios, change new
> VGA Card or Upgrade new VGA card for more memory. But almost it still not
> fixing. Asus repair center already realized the CS5110 model have issue for
> highest temperature and they can't fix it.
>
> For the seller shop also confirm to me that he said 'The CS5110 have
> hot temperature issue now they didn't sell this model anymore and the have
> new model CS5120 which is already solve problem'.
>
> Then the solution that I can accept is upgrade CS5110 to be a new
> model CS5120 or others. This problem is from technical design by ASUS
> company.
>
>
> It would be great if ASUS company have responsible for their
> product's bug. And could you please contact to ASUS customer service or
> ASUS
> repair center in Shanghai? My computer is still reparing over there.
>
> Best Regards,
>
>
>
> On Wed, Oct 14, 2009 at 4:30 PM, Chelsea He wrote:
>
> > ASUS CASEID=RWTM200910092148513883-468[image: Please click the Survey
> icon
> > at the right side to give us service experience you had with ASUS for
> > providing better service and future improvements.]
> 468>[image:
> > Please click here if you wish to reply this mail!]
> <
> http://vip.asus.com/eservice/techmailreply.aspx?ID=RWTM200910092148513883-
> 468> How
> > would you rate the quality of this mail? Poor*1**2**3**4**5**6**7**8**9*
> > Best Dear Valued Customer,
> >
> > Thank you for contacting ASUS Customer Service.
> >
> > My name is Chelesa and it's my pleasure to help you with your problem.
> >
> > Please check if you can solve the problem by updating the BIOS,
> >
> > http://support.asus.com/download/download.aspx?
> model=CS5110&f_name=P5K3L-ASUS-S1-P5G35-1403.zip&f_type=3&os=25
> >
> > Sorry for all the inconvenience and wish you have a nice day.
> >
> > Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS website:
> > Troubleshooting -
> >
> http://support.asus.com/troubleshooting/troubleshooting.aspx?SLanguage=en-us
> > FAQ - http://support.asus.com/faq/faq.aspx?SLanguage=en-us
> >
> > If you continue to experience issues in the future, please do not
> hesitate
> > to contact us.
> >
> > Best Regards,
> >
> > Chelsea
> >
> > ASUS Customer Service
> >
> > If you have any suggestions or feedback about our technical support
> > service, please e-mail to Manager_TMSS@asus.com. We will then arrange
> for
> > a specialist to work with you regarding your issue. Your suggestions and
> > feedback are appreciated and allow us to provide better service.
> >
> > ---------- Original Message ----------
> > From : sompoo@gmail.com
> > Sent : [protected]:23:45
> > To : "tsd@asus.com.tw"
> > Subject : Desktop PC CS5110
> >
> > [CASEID=WTM200910092148513883]
> >
> > Apply date : 10/9/2009 9:48:51 PM
> >
> > [Contact Information]
> > *Name : Veerathawin
> > *Email Address : sompoo@gmail.com
> > Phone Number : [protected] * 5709
> > City : Shanghai
> > *Country : China
> >
> > [Product Information]
> > *Product Type : Desktop PC
> > *Product Model : CS5110
> > *Product S/N : 94PDAG003948
> > Place of Purchase : Summit
> > *Date of Purchase : 2009/7/18
> >
> > *Operating System : Windows 7 64bit
> >
> > [Problem Description]
> > - VGA Card temperature is over 100 C
> > - System restart when computer heat
> > - I leave my computer at Asus repair center for 2 months but there is no
> > any action to
> > solve this problem. I'd like to change to new model CS5120 because Summit
> > shop
> > suggest me after found this problem. But Asus customer service don't take
> > any option
> > to solve me.
> >
> >
>
===================================================================
>
==================================================================
> > This email and any attachments to it contain confidential information and
> are
> intended solely for the use of the individual to whom it
> > is addressed.If you are not the intended recipient or receive it
> accidentally, please
> immediately notify the sender by e-mail and delete
> > the message and any attachments from your computer system, and destroy
> all hard
> copies. If any, please be advised that any unauthorized
> > disclosure, copying, distribution or any action taken or omitted in
> reliance on this, is
> illegal and prohibited. Furthermore, any views
> > or opinions expressed are solely those of the author and do not represent
> those of
> ASUSTeK. Thank you for your cooperation.
> >
>
===================================================================
>
==================================================================

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A
10:54 am EDT
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ASUS crappy service

My asus p320's touch screen crapped out within 2 months of purchase. The phone spent a month doing goodness knows what at the service centre, after which it came back scratched and with the touchscreen STILL not working.

If asus is not a bunch of inbred pedophiles with a fetish for #ing around, they would have repaired it within the entire month they spent scratching my phone.

Thus proves the point. They're garbage. If they can prove otherwise, I'll gladly withdraw this complaint and write them a glowing recommendation.

Read full review of ASUS and 3 comments
Update by asushater
Jul 29, 2009 10:55 am EDT

SECONDED. Asus service people are a bunch of inbred pedophiles with a fetish for ###ing around

Update by asushater
Jul 29, 2009 10:54 am EDT

I 100% agree about the 'bunch of inbred pedophiles with a fetish for ###ing around' part.

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A
ASUS SUCKS
Cleveland, US
Apr 22, 2010 8:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have become experianced with asus over the last year, and i totally agree with (I 100% agree about the 'bunch of inbred pedophiles with a fetish for ###ing around' part.) i can only support those comments as mine would only be redundant, tony espanoza is a shill for asus, and knows nothing, ms chett is an absolutely hater, and has harassed me on phone numerous times, getting contact with anyone who gives a crap is impossible, the company in fremont isnt even asus, maybe a franchise,
i used to loathe dell and compaq or hp, now asus, who i once heralded, is at the bottom, they absolutely suck, , , , they deserve no business, and those who sell their products d eserve no other business, , , asus is a curse on consumers, , , tonys number is (voice mail) [protected],
please email an number to me that does any good at all, i feel these crappy companies shied themselves to the top on purpose, , due to them not being real corporate companies, , , boycott asus products and garmin,

R
R
roshan srj
, IN
Feb 13, 2010 11:42 pm EST

asus service sucks

S
S
shamshudo
, SG
Dec 17, 2009 12:11 am EST

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

ComplaintsBoard
K
10:59 am EDT
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ASUS second month waiting for collection

I filled the rma form I got answer in 48 h the said arrangmet has ben made and my laptop will be collected in 2 working days. That didn't happend so I called them and the said that my laptop was collected and they gived me tracking number [protected] thats for DPD. So im checking and there is some parcel on the way but not from me and not on my name. So I called them again the said same story so I told them im in Ireland and obviously, tracking number they give me is in UK and im definitly no Murphy. So it's taking month and today I found out that they won't give me adress and there is 50% chances that my laptop will be collected.

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shamshudo
, SG
Dec 17, 2009 12:09 am EST

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

ComplaintsBoard
W
5:00 pm EDT
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ASUS customer service & repair department

On March 20, 2009 ASUS RMA department received our desktop computer that we had sent back to them to be repaired because the computer just stopped working, it would not pull up Windows, the internet, the anti-virus program nothing was working. We were advised after 6 calls to the customer service department that the computer was repaired and sent back to us. Recevied computer on April 15, 2009 hooked it back up and to our surprise the computer was doing the same thing as went it left NOTHING. Computer was sent back to ASUS for them to again "Repair". With another 5-6 calls to customer service we were advised on April 30, 2009 that the computer was repaired and sent back to us. Recieved today May 4, 2009 and guess what! Still doing the same thing. After spending $1, 000.00 on this whole system I have come to the conclusion that this company is just a complete rip-off and trying to make a fast buck on the consumer. I have lodged a complaint with the Better Business Bureau and will send a complaint to Best Buy advising them of the manufacturers that they deal with.

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W
Wilma Aebischer
, US
Jun 28, 2017 7:30 pm EDT

need to buy batteries for a CS5111 model. Can you tell me where they are available. Wilma Aebischer

W
W
Wilma Aebischer
, US
Jun 28, 2017 7:31 pm EDT

I just want to know where I can buy battery for this phone.

W
W
Wilma Aebischer
, US
Jun 28, 2017 7:16 pm EDT

I have a VTechcS5111 phone but I need to know where I can buy battery for it. Wilma Aebischer

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6:56 pm EDT
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ASUS terrible service and products

My U6E has gone through multiple hard drives and motherboards. It has always been returned to me with Windows Vista Home, not the Vista Business that I originally purchased.
I have talked to many customer services representatives including Hai, Rodel Roque, Fred Hsu, Juan J. Guerrero, Patrick, Samantha. They all formally apologized for the inconvenience and say that a supervisor will talk to me, but I have never talked to a supervisor. I am also denied a manager when I ask for one.
The original purchase price was $1, 449.00 and I believe that this is a very high price to pay for such an inconvenience.
I have asked for a refund or replacement, but the customer service reps say that it depends on what the supervisor says, and yet I have yet to talk to a supervisor and when I ask to, I am again denied.
I'm sure by now they have paid more than the computer is worth for repairs and FeDex for my Notebook.

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S
shamshudo
, SG
Dec 17, 2009 12:10 am EST

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

T
T
Tamura
Dallas, US
Apr 28, 2009 7:22 pm EDT

i think my experience with ASUS was pretty satisfied. they solved my problem immediately shipped back in 3 days. I was impressive with their customer service!

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ASUS the mb does not work with acronis true immage

Asus P6T Deluxe v.2 failed to work with any version of Acronis True Image Home. Creating of the image was OK but when I tried to restore the operating system from the image I got all kinds of error messages for example " E 000 40007. "Error opening the file". This is a major problem and Asus should address and fix it.

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shamshudo
, SG
Dec 17, 2009 12:09 am EST

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

D
D
dsrs
, CH
Apr 18, 2009 9:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have the same problem with Asus P5QL-E and Acronis True Image Home 11. it is impossible to restore a tib file from any location. Acronis when run from the rescue cd says 'E000101F4: acronis true image home has not found any hard disk drives'
it finds external usb drive, but since it cannot find any SATA hard drives there is no target drive to restore to
I am not sure if the fault is with Acronis or Asus, as this same Acronis software does find the SATA drives on another computer.

M
M
Mike
, TH
Apr 14, 2009 4:04 am EDT
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Have problems with ASUS P6T Deluxe too.
My 1st disk is Seagate 450Gb SAS, very fast, 15K.
But!
When downloaded from Acronis Boot CD - Acronis does not see SAS disk, only SATA.
Can not restore system on SAS.
I changed all necessary boot settings - no results.
Seems to me - problem of ASUS P6T BIOS.
Very Bad!

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

ASUS - Bad service

To ASUS customer service manager: Hi, I'm Wayne from Malaysia. I would like to complain that your Malaysia base service center totally provided me bad services. I've sent my Asus Laptop F3SV which is under warranty to your services center due to mother board problem. Your guy promised me I can get back my laptop in 1 week time. But now I've been waiting...

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ASUS illegal business running in ksa

Dear All,

Asus Tek in KSA not following saudi labor law and running business illegally in saudi they are not giving any benefits to the employees and the are only after there interest and benefits and the management in here 100% uneducated and unprofessional specially Asus Riyadh Service Team leader Syed Mohammed Ahmed is usually abusing with the junior employees and no respect fot customers and the collegues, Asus is only thinking about their own and the are not running business legally they have a dummy sponsor which they pay couple of thousand every month to show their entity in market but they are only after generating funds but not thinking about the employees right and benefits, single engineer is having one salary which is even not receiving on time and with one salary they are having three jobs what a deal really 3 jobs and one salary and still they stupid team leader syed mohammed ahmed an arugent beast in human body keep threating and abusing with his junior the junior already complianed about this matter with seniors but no action have been taken againts him i hope this complaint bring a change!

Read full review of ASUS and 2 comments
Update by ruthless
Feb 05, 2009 8:53 am EST

AGREE WITH YOU THEY ONCES I HAVE TAKEN MY LAPTOP TO FIX THERE THE ENGINEER IS THE ONE WHO IS HANDLING CUSTOMER AT WAITING AND HE IS ALSO REPAIRING I WONDER HOW THEY WORK THEY ARE TOTALLY FREAKZ

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noooooo
, SA
Jun 23, 2010 4:06 am EDT

they are pices of [censor]

S
S
shamshudo
, SG
Dec 17, 2009 12:08 am EST

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

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1:28 pm EST
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ASUS do not buy from them

I bought an A8N32-SLI Deluxe Motherboard several months ago, made by ASUS. I assembled my own system which seemed to work fine, until I attempted to upgrade to WindowsXP SP3. Doing so caused an endless loop of reboot crashes, which took a great deal of time to reverse and undo, and left me with SP2 (the older version of WindowsXP), and left me unable to upgrade without risking a lot a problems.

I researched this situation online, and discovered that the problem can be traced to my A8N32-SLI Deluxe motherboard.

Microsoft pointed out that this is an issue with the manufacturer, ASUS, and suggested I contact them. I sent ASUS an email requesting support. When my email was not replied to within 48 hours, I phoned ASUS tech support and eventually reached a technician who told me in no uncertain terms that this is not ASUS responsibility, that Microsoft should be the one supplying support since it was them who issued SP3, and that ASUS would therefore do nothing to assist me, or the thousands of others who bought this motherboard from ASUS!

As luck would have it, a day later, a reply came to the email I had sent out several days before. In that reply their tech department issued an extraordinarily convoluted recommendation, which required the complete dismantling and re-assembly of my computer. No explanation was given to indicate that the tech reps who replied in writing actually understood my question, because the recommendations seemed to have nothing to do with the failure to install SP3, and there was nothing to explain what was causing the problem, and how the procedures might help.

I sent a follow-up email, asking for clarification. My email was ignored.

I bought my motherboard from ASUS, because I thought they had a reputation for producing superior products, and good customer service. The service I received was utterly pathetic, and I cannot imagine why I, or anyone else, for that matter should patronize ASUS.

Anyone thinking about buying their motherboards from ASUS should consider my experience, and think twice or even three times before giving ASUS your money.

It is astonishing, that the phone-based tech support should tell me to go jump in the lake, then have that followed by a completely different reply by email, wherein, a recommendation to supposedly repair the problem is given . . . only to have that recommendation offer no explanation whatsoever as to the cause of the problem, and how the complete dis-assembly of the computer could possibly effect a repair. It is even more remarkable, that when a clarification is requested, the author of the convoluted email should ignore my request.

Beware of ASUS products!

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SICK_TIRED
Los Angeles, US
Feb 04, 2010 3:48 pm EST

Strongly Agreed.
I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.

S
S
shamshudo
, SG
Dec 17, 2009 12:09 am EST

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

K
K
kobolt
, IE
May 05, 2009 11:47 am EDT

PPL DON"T BUY FROM ASUS THEY WON'T HELP YOU IF SOMETHING WILL GO WRONG.

BUY DELL TOSHIBA OR ACER THEY MORE REALIBLE .

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ASUS buyers beware

Ordered on line from manufacturer Asus Technology Services, 211 River Ridge Circle, Jefferson, Indiana 4713. Received a defective mother board and despite several returns for repair and or replacement continues to return the same unit and just recently sent a used and malfunctioning mother board stating the product is good. The unit crashes the computer and has a malfunctioning USB port despite the manufacturers quality control reviews.

Purchase of a new mother board locally resulted in perfect computer performance validating the defectiveness of the mother board purchased from Asus Technology.

Seeking a refund or replacement of a new guaranteed mother board. Situation has been ongoing for months.

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Rinku Bhagel
, US
Sep 30, 2023 11:13 pm EDT
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Speaker problem

Suddenly speaker volume is getting very low

A
A
asus modelx1500e notebook
ozark, US
Jul 31, 2023 3:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

while using my notebook it keeps losing the internet connection and than i have to get out of my programs. and reboot it. this happens atleast twice a day an dit is getting aggravating when i am in the middle of doing research. it is not my internet i have fiberoptic. all of my other devices work fine

S
S
SHIVANGI SINGH
, US
May 20, 2023 4:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My laptop is not working well. Its power goes off suddenly.

It is showing charging but as soon I plugged off the charger it goes off.

please resolve my issue.

B
B
Baimei
Swindon, England, Wiltshire, GB
Dec 31, 2022 6:07 am EST

My router has stopped working under warranty but ASUS will not replace or repair it because Amazon won't support a fault under an extended warranty and ASUS doesn't have a process in place for returns, what a joke!

Serial No: K9IUGW000337

ASUS Service No=E2003062832-0008

M
M
mattstollar
london, GB
Nov 06, 2022 7:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there

I filed a complaint 6 months ago

and no one replied

This is the second time i've tried

to contact

Your drive broke after 4 months

matt

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R
R
Rayed sarfraz
, US
Oct 28, 2019 5:22 am EDT

I am a student i need laptop

S
S
sfdsdf
, US
Nov 13, 2018 10:49 am EST

Murder;

Workers of chestnut ridge and settler place apartments, fantos, rahals, duq. univ. emps, dr. k. prasad, pam white, scott robertson, dave jagorski, gracianos, talaricos, shea mcmillan, casey capek, tonya, rona feucht, steph. chung, emily koch, rebecca henderson, hailey petrucelli

F
F
Falk Wagenbach
, US
Nov 14, 2018 4:33 am EST

Very disappointing service! stay away from asus!

- motherboard died
- emailed asus, got my ticket, promised 48h
- 3 days later... nothing happened
- called support [protected]
- guy hung up on me... "I have a problem with my asus motherboard..." click

J
J
juan99
Phoenix, US
Sep 20, 2011 4:21 pm EDT

I will never buy another product from asus.. Yes .. they have good looking products but CUSTOMER SERVICE make the worse of the company; Customer service without any knowledge about products, Clearly technical support does not know about their systems, and asus store does not know how to send Recovery products (the one that i received after waiting for over 3 weeks because they couldn't send it.. arrive and the disks are defective "according to asus technical department") I am so disappointed about their products.. making me never buy or think buying anything from them.. IF you think HP OR Compac have a bad Customer service because their Customer service is in INDIA.. TRY asus.. WORSE>> ALL THE WAY

J
J
jamalahmed
, IN
Sep 12, 2011 3:47 pm EDT

negative attitude it has good performance but have short working period

ASUS Customer Reviews Overview

Asus is a well-known brand in the computer and electronics industry, offering a wide range of products including laptops, desktops, tablets, smartphones, and more. The company has received generally positive reviews from customers and experts alike, with many praising its high-quality products and innovative designs.

One of the standout features of Asus products is their reliability and durability. Many customers have reported using their Asus devices for years without experiencing any major issues or malfunctions. Additionally, Asus laptops and desktops are known for their powerful performance and fast processing speeds, making them ideal for gaming, video editing, and other demanding tasks.

Another area where Asus excels is in its customer service and support. The company has a dedicated support team that is available 24/7 to assist customers with any issues or questions they may have. Additionally, Asus offers a variety of resources and tools on its website to help customers troubleshoot problems and find solutions.

Overall, Asus is a highly respected brand in the technology industry, known for its high-quality products, innovative designs, and excellent customer service. Whether you're in the market for a new laptop, desktop, or other electronic device, Asus is definitely a brand worth considering.

ASUS In-depth Review

Product Range: ASUS offers a wide range of products including laptops, desktops, smartphones, tablets, and accessories. Their product categories are diverse, catering to various needs and preferences. ASUS stands out with its innovative features, such as their gaming laptops with advanced cooling systems and their smartphones with high-resolution displays.

Quality and Reliability: ASUS products are known for their excellent build quality and durability. Customer reviews and feedback consistently highlight the reliability and longevity of ASUS devices. In comparison to competitors, ASUS products often surpass expectations in terms of quality and reliability.

Performance: ASUS products deliver exceptional performance across different categories. Their laptops and desktops boast powerful processors, impressive graphics capabilities, and long-lasting battery life. Benchmarking results consistently place ASUS products among the top performers in the market. ASUS also incorporates performance-enhancing technologies, such as their exclusive cooling systems for gaming laptops.

Design and Aesthetics: ASUS products are aesthetically pleasing with attention to detail in their design elements. The choice of materials, color options, and ergonomics contribute to an overall premium look and feel. In comparison to competitors, ASUS products often offer unique and stylish designs that stand out in the market.

User Experience: ASUS products provide a user-friendly experience with intuitive interfaces and customization options. The pre-installed software enhances usability, and ASUS offers standout features like their exclusive software for optimizing gaming performance. Users appreciate the seamless and enjoyable experience offered by ASUS products.

Customer Support: ASUS's customer support services are commendable. They provide comprehensive warranty policies, reliable technical assistance, and a wealth of online resources. Customer feedback consistently praises the responsiveness and effectiveness of ASUS's support team. In comparison to competitors, ASUS excels in providing excellent customer support.

Value for Money: ASUS products offer great value for money. Their pricing strategy is competitive, considering the features and specifications provided. ASUS consistently delivers high-quality products at affordable price points, making them a top choice for budget-conscious consumers.

Sustainability and Corporate Social Responsibility: ASUS demonstrates a strong commitment to sustainability and environmental practices. They have implemented initiatives to reduce their environmental impact, such as energy-efficient manufacturing processes and recycling programs. ASUS also actively participates in social responsibility projects, contributing to various philanthropic activities.

Overall Rating: ASUS is a highly reputable brand that excels in various aspects. Their wide range of products, exceptional quality and reliability, outstanding performance, attractive design, user-friendly experience, reliable customer support, and great value for money make them a top choice for consumers. Considering the specific needs and preferences of different user segments, ASUS earns a high overall rating.

Final thoughts: If you are in the market for reliable and high-performing technology products, ASUS is definitely worth considering. Their commitment to quality, innovation, and customer satisfaction sets them apart from competitors. Whether you are a gamer, a professional, or a casual user, ASUS has a product that will meet your needs and exceed your expectations.

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ASUS contacts

Phone numbers

1888 678 3688 1855 755 2787 More phone numbers

Website

www.asus.com

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