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Asurion / cell phone insurance - at&t

Posted: Sep 26, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Chico, California
United States
I started the claim process which was approved on Sept 10. More than once I have been "promised" that it is in process but have not yet received a tracking number. The original phone is on back order. That was not communicated until I started making calls...which isn't easy with the hours available. Then I was "promised" an upgrade which still hasn't happened. I have called at least 8 times. Each time I was assured that I would be receiving an e-mail with the tracking number. Now I am being told that they will not approve an upgrade. In the records it shows twice where up-grades were "promised" then denied approval. This is unacceptable, frustrating and the very un-customer service.
The claim is for [protected]
Complaint comments Comments (0) Complaint country United States Complaint category Mobile & Cell Phones

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648 Grassmere Park Ste 300
United States - 37211-3667
+1 615 837 3000
+1 615 445 3348
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