Very bad service, rude, rude customer service. Ordered a replacement phone, got a refurb (Junk), decided that I was better off upgrading to a new and better phone after wasting $5.00/month x24 months!!! What a waste only to get a junk phone!! So I return my refurb new phone takes them more than a month to credit my deductable $110.00, plus they took out 25.00 because they did not get my old phone that I was supposed to return after getting my replacement phone!!! What a headache! Until now I am still waiting for them to credit my $... Dont buy phone insurance!!! What a waste of money, esp if your dealing with asurion!!!