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Astral Group

Posted:    

Scam

Complaint Rating:  100 % with 2 votes
100% 2
5
Contact information:
Astral Group
United States
I purchased product from Astral Group and was promised to receive it in 3 weeks. I haven’t received anything and Astra Group representatives stopped all communication with me. I wasn’t able to ask for refund because it is just impossible to get hold of anyone. Avoid this company at all costs.
Complaint comments Comments (5)    Updated: Complaint country United States Complaint category E-Shopping

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N  10th of Jun, 2014 by    0 Votes
Astral group is just a piece of S*** company they have been debiting my account for a card i never received and they telling me that they have posted the card to my address and i have never received that card its been almost 2 years that they have been debiting my account for something i don't have position off and they telling me that i need to send and email to their cancellation department to cancel this card when i ask what do i need to cancel cause I never received any product from them...and i want my refund cause there is nothing i received from them.
A  26th of Jan, 2017 by    0 Votes
Astral Group is one of the growing scams. They take money from unsuspecting people who buy vouchers from them. Cancellation does not work because every month the debit order description changes and the amounts they steal range from R50 to R99, at times 3 deductions totalling R350 occurs. They tell their customers that they have agreed to their products even though customers passionately say NO to their offers . They are not only in breach of PoPI act, but also do more harm by sharing customers' information with co-crime partners like SA UNATHI, and Sage Pay do the heist on their behalf.

After almost four months of fighting and trying to cancel, I am still a victim of this ongoing syndicate. It is sad to see these companies build their businesses by stealing from the poor people.

Advice - don’t buy Astral Group holiday voucher, don't agree to any of their offers and most importantly don’t share your personal details with them. If they have taken money from you through unauthorized debit order just call the bank within 40 days and request a reversal for these debit orders.

Thank you,
D  28th of Feb, 2017 by    0 Votes
I have purchased the holiday voucher as well as the add-on's with the astral group. I believe that they are not what you are explaining them to be. They are legit as i have used my holiday voucher and make use of all the added services. I am a happy customer. Maybe you can call the customer services as they were helpful with my queries. God Bless and goodluck my fellow South African.
A  15th of Nov, 2017 by    0 Votes
Hi all I am having the exact same problem. I agreed to a holiday payment of once I Ffestiniog R500 and since my account has debits of R99 and R500 twice a month. I can't stop it their call center isn't available and the one time I got through they put me on hold for 20 minster and u had to drop. Can we file a criminal case against the company at the police ?.
N  15th of Nov, 2017 by    0 Votes
After a lot of emails and a little sissy fit .the Astral group called me and helped me cancel all services.

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