Assurant Solutions / fitbit

Atlanta, GA, United States
Contact information:

Would not accept claim on broken watch band that caused watch to stop working when it fell off. Happened first time I wore it. Policy stated it covered "accidental damage."

Correspondence to company:

I asked for a refund of this plan as it does not cover what it is stated in your policy. I have submitted a request for refund.

The band what way did I misuse a defective band when I put it on and it falls off? I contacted the seller first and they said it would be under policy. The wording says "accidental damage." how is a band coming off would be anything but accidental.

Assurant Solutions

Feb 2, 2017

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