Assurant / Federal Warranty Service Corp / Whirlpool Extended Warranty Service Corp
Purchased extended warranty for protection of refrigerator that has been a problem from the beginning.. Arrived home from vacation to hear the appliance making noise, running constantly and not freezing. Called warranty people on January 4 and was told it would be 30 days till someone could come. On January 9, the freezer stopped completely. I called and was told someone could come the 12th. Made arrangements to be home for repairman. When he arrived he was not certified to fix problem. Continuous calls to Federal have gotten me NOWHERE. Calls to managers get me the same response- location department will call in 2-3 business days. I had food in baskets in the garage trying to keep it cool. Temperature is now 50 degrees so all food is lost. I have never been so exasperated and unhappy with TERRIBLE service. NEVER use this company for anything. Total ripoff!!!
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