Assurance / Stealing
I bought a Samsung galaxy lite brown I put insurance on the phone. The first time I lost my phone they made pay $100 dollars for phone and at that time the phone cost $135 dollars also sent me a refurbished phone. When I call the T-Mobile and made the complaint they told me that unfortunately all the phones that they sent are refurbished I felt like that they were stealing my money. Instead of sending me a new phone and pay the $135 they me one that is refurbished. Now I lost my phone for the second time which this time the phone price dropped to $79 dollars and they are telling to pay $100 for a refurbished phone even though I'm still paying $18 dollars for my insurance.