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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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9:27 pm EDT

Dollar General sales associate

Hello i was in the dollar general store located in cahokia, il on sunday july 15 2018 and i was over in the crafting section looking at paints when i overheard the store associate talking loud and complaining about customers paying for "small" things with large bills..Then she goes on to say that "some type of checks must be out "and she asked her co-worker what's today's date was. Then the other associate proceeded to tell her what the date was..By that time i'm starting to get annoyed..Then they started talking about another employee not doing some job and said her name but i forgot the name they was speaking about so as i was making my way to the counter to check out an older gentleman came in and went about his way..So while i'm paying for my items the two young ladies are still talking about the absent employee not doing her job and then as i was about to leave the store..The gentleman was coming up front and they had the money drawer open and that's when the very talkative complaining employee said something to the fact that the gentleman was gonna rob them and i looked up and saw that same gentleman but he didn't hear them say that...He merely came upfront to ask where do they keep shoestrings..I was very pissed at that moment because i thought how unprofessional were they to even say something about that man and last time i checked they'd better be grateful that they have a job let alone complain about having to make change due to customers paying with whatever size bill they want to..Those young ladies or lack there of needs to be spoken to about their unprofessional behavior in the presence of customers..
Thank you and god bless

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Ella3722
, US
Jul 16, 2018 6:01 pm EDT

Yes but they should have change for what ever denomination of money given or put a sign on the door that says they can't take them. It's very frustrating when I don't know how much my things will cost and sometimes all I may have is larger bills and it's really frustrating when someone just looks and says "I don't have change" I just look back and say "this is a store, right?"

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Chris1977
, US
Jul 16, 2018 3:37 pm EDT

These stores aren't banks. That convo wasn't any of your business in the first place. You should just mind your own business!

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4:48 pm EDT

Dollar General not paying employee time and a half or for hours worked

I work at the store in Los chavez new Mexico store number 14600. The manager shyla ashmead and the other manager Heather Grant are unprofessional bullies. I worked the 4th of July and never got paid for it. The managers are rude and don't follow the rules. Heather Grant is always hooking up with strange men at the store and doing drugs and drug deals when on the clock. Shyla ashmead is not a good boss she has her son come in to work and whenever he does he's always trying to hook up with Heather. When she declined his offers for sex shyla calls up drunk and threatens to fire her for it. That's sexual harassment first of all and whenever someone tries to talk to shyla about hours she cuts hours from everyone but Heather and herself. Heather has a bad attitude and is always talking bad about every other employee to customers while she's on the clock. Nothing gets done when we go to management we get punished with our hours being cut. They let people they know steal from the store and they themselves steal from the store. It's a very unprofessional store because of the management. Many of us would like an investigation done on the store and would like to see a change in management. They make the store hostile and put us in dangerous situations at night. We're left 1 worker at night with no phone and the A.C. unit doesn't work leaving the store sometimes at 89 degrees. Instead of them smoking cigarettes outside and hooking up with men they should handle the store as managers should and listen to the staff instead of punishing them or threatening to fire them for not agreeing with how things are ran. If nothing gets done and they are not terminated many of us will have to complain to higher authorities. As a employee I feel that this is the best option to get our voices heard.

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Chris1977
, US
Jul 16, 2018 6:21 pm EDT

You need to call ERC and tell them you didn't get paid for all hours worked. Complaining on here will most likely get you fired if anybody from corporate or your manager sees this.

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4:11 pm EDT
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Dollar General check out

Long lines at checkout, not enough help at checkout, clerk didn't even try to get additional help at checkout. Here were 5 people in front of me and 5 more behind me. Two people even left the store. This is not the first time that this has happened, with this being one of the only stores in town with a large variety of items that customers shop for. The store was one of the first ones opened after the June 2016 flood. We still don't have a grocery store directly in town. This town supports DOLLAR GENERAL, and I'm sure I'm not the only one who has experienced this issue. Most of the clerks are friendly, I will not mention any names, but a smile once in a while would help, I would think there are protocols for meeting the customers, assistance, professionalism, associated with Dollar General. It doesn't help when the employee acts like they don't want to be there, with short answers, no smiles, very minimal customer interaction. I know that corporate guidelines varies from store to store, as to number of employees, hours working. Etc. I hope this issue will change in the future.
Thank You
John

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Chris1977
, US
Jul 16, 2018 6:27 pm EDT

Maybe the other employee was on break. As far as interaction goes when there's solo coverage, the less the cashier talks, the faster the customers get checked out.

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12:59 pm EDT
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Dollar General store conditions

The store in Crown City Ohio 45623 is so dirty and the shelves are a mess ! It seems like no one is in charge ! It all most looks like they are going out of business. Today when we got there a older female employee was just out side the door smoking ! When we couldn't find what we needed I asked the employee she threw her arms up in the air and said good luck finding it in this mess ! We do shop this store a lot ! You need someone it charge ! It's a shame how it has been let go sense the just had a remodel last summer! It is definitely a disgrace to your company !

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12:48 pm EDT

Dollar General store has one price listed then at checkout charged a different price. then say they cannot override the price.

This has been an ongoing problem for me in several of the stores in Starkville, MS. There is one price listed as the product is on sale then at checkout I'm charged a different amount. When it's brought to the cashier's attention they say they cannot override the price. Then they say you can buy it at that price or leave it. I leave it. This is not a one time occurrence, this happens every time a sale comes and goes. I think this situation needs to be addressed as soon as possible. You're loosing a lot of business because of this miscommunication.

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11:42 pm EDT

Dollar General not taking change

So we all have those bad weeks we're waiting for a paycheck to come in and we have to spend change for things we need almost everyone I know in America has had to do this from time to time. So after attempting twice to have the store except our chains to buy items we were told that they would not accept change unless it was in rolls. Number one there was not enough change to have to be in a roll. And number two if you're having to spend change do you really think the people can afford the rolls. I think it is completely unacceptable to embarrass somebody in a store especially the dollar store and a little Whitesboro Texas a small and mostly poor town. But the employee decided to inform me that she wasn't getting her [censored] in trouble by her manager that told her not to except change unless it's in rolls. I was more than happy to count out the change with them and spend my eight or nine dollars I was going to spend but they would not accept my change. Since this new manager lady has took over it is unstocked, dirty, and totally not how it used to be. I will not be back there unless I absolutely have to. Totally embarrassing and demoralizing.

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Chris1977
, US
Jul 16, 2018 6:38 pm EDT

Most stores won't take change because it holds up the line.

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10:30 pm EDT
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Dollar General manager attitude

Really bad attitude in my point of view discrimination she is black female been disrespectful because I told her I didn't know how to coupon and I will like to use my coupon on my phone told her if I can see wat was taken off or used of my coupons and rolled her eyes with an attitude prefer to leave the store cause since we got to the store she was really rude ask her to give me back my coupons she kept one and said to me to get out of her store now that if I knew who I was talking to that she call the police then threw the coupons at me I was really upset if she doesn't want to be there and she is getting paid to be rude to customers I hope she gets better skill to be nice to customers and don't discriminate I'm chicana this happen 7/14/18 at 9:08 pm at 4433 Mansfield Fort Worth tx 76119

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robbiej
, US
Jul 17, 2018 9:12 am EDT
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This is about my complain i sent it on july12 i brought it an it did fit so i exchage it twice an the manger on the last trip said she was't going to e xchange it it cost me 8:oo$ so i been waiting for a notice this happen in kenner a 70062 so i would like to know what to do, thank you for your time

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6:38 am EDT
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Dollar General cashier

I went to your store yesterday, and your employee was outside sweeping the store. As I was passing by I was thinking how nice a young person sweeping the side walk. As I approach her I realize why she was sweeping. Inside her employee shirt she was talking on her cell phone with her bra strap as holder. As I went inside and bought exactly what I needed and waited five minutes in line with one customer behind at this time. Young employee comes inside and stated " I will not disappear anymore and stay near registered." as she told another employee to busy stocking.
As she rang me up, I turn around and the line was to middle of the aisle. I ended up being late for work, because I needed to return home with cat liter for the kids to change. Your policy on the receipt states Save Time . Save Money Well, the timing is off.

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7:54 pm EDT

Dollar General dollar general on university in cedar falls

I went to get some items and I have let a person cut in line after me because I had a full basket and there was an associate buying a basket full of items on her lunch break with a full sort of people in line waiting so then when she open her register I stayed over there onto because I had a full basket and everyone else at if you want them so then I let a lady was behind me go in front of me and then the lady asked me a question so I answered her the associate wanted to know what I said I told her

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7:14 pm EDT
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Dollar General store employee and digital coupons

I visit store #01983 at least 4 times a week. The last few times I've been there a young man has checked me out. My digital coupons are not working. He doesn't try to do anything to help me. He gets rude with me. Everyone else there has always been very nice. I have been out of pocket over 10.00 because of digital coupons not working. Also I would appreciate the store being cleaner.

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Chris1977
, US
Jul 13, 2018 7:48 pm EDT

There's not anything they can do about digital coupons. If they work, good. If they don't, oh well!

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3:29 pm EDT
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Dollar General unprofessional upper management

My name is Chris and I live in Golden Valley Az. I shop store #6939 every week and spend a fair amount of money there. The store manager is Jesse and he is a very hard working dedicated employee. I went in on 07/06/2018 like I do every Friday and Jesse was working his butt off just like always as he was getting ready for the store re-model. There I came across the most arrogant, self serving, snobby female I have ever encountered. I found out later that her name is Bri and the way she treated Jesse was shameful. I mean this man works hard and she treated him like he was her slave. I was in shock she would treat him this way and especially in front of customers. If I every see her in that store again I will turn around and go to Family Dollar a mile down the road. My suggestion is you put someone with a little maturity and experience in that position because her arrogance is completely out of control.

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Je5
, US
Jul 14, 2018 11:42 pm EDT
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Now these days they hired So arrogance young people that they have no manners at all and don’t respect nobody they don’t like there job then get another one or study js

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Chris1977
, US
Jul 13, 2018 7:54 pm EDT

Bri is there to earn a paycheck to pay her bills. Most people these days are too lazy to do that. My suggestion is don't shop there if Bri is working.

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3:12 pm EDT
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Dollar General manager, wanda, store 5817

The manager, Wanda, you have at this store is arrogant, rude, and mouthy toward customers and employees.I have shopped their many times and have noticed this many times.A drug test on her would probably reveal the problem you have here.Why you would want this type running your business only to lead to ruining your business is beyond all thoughts .I have also noticed her in the parking lot smoking many times during a work shift.

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Update by red fox
Aug 06, 2018 5:46 pm EDT

Manager, Wanda, Store # 5817

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Chris1977
, US
Jul 13, 2018 7:57 pm EDT

Wanda is trying to make a living and pay her bills. She is entitled to a smoke break. My suggestion is shop there when she's not working.

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red fox
, US
Jul 13, 2018 10:03 pm EDT
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Replying to comment of Chris1977

If dollar general puts a ''plant'' in that store she will be fired fast.Making a living and cheating the store owner is two different thing, and i will continue to shop there and observe this ignorant disrespectful excuse of a manager

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red fox
, US
Jul 16, 2018 9:29 am EDT
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And you Magical Bean must agree her ignorance, rudeness, and bad mouth toward customers and employees is ''OK''.Taking smoke breaks every 5 minutes is ''OK''. Now there is 2 SAD examples of why a company can fail

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G
10:40 am EDT

Dollar General store is nasty

This Dollar General Store is constantly filthy and never stocked. The items to be stocked are always lining the aisles to where it makes it difficult to move about the store. It's to a point to where I go into other stores and I am amazed at how they are kept compared to this store. I believe someone from higher up needs to come visit and see the filth to grasp the full need. It's embarassing.

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Chris1977
, US
Jul 13, 2018 7:59 pm EDT

Why not get a job there so you can help them clean it up.

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4:21 pm EDT

Dollar General manager

I live in Vicksburg, Ms and I always go into the Dollar General Store on 61 south. I went in one day and the Manager was talking to the other employees like 3rd grader in front of customers and she was also on her phone talking to someone else about the store and employees. I continue to shop around the store she went to the back of the store on the phone talking about how she was going to get rid of them one by one and she stated she was going to bring in her own crew in to work for her. They store needs a new manager and fast no one is going to work in a stressful work environment. I have been the manager of my store for 25 yrs and never in life have I seen anything in my life like this. She is not team work material she's bossing grown people around talking to them like kids and that's sad. I feel what you and another employee talk about don't need to be heard on the floor or talked about to other employees or outsiders. She's cursing them out and not helping them . That a sad work enivorment. Dollar store need to look at their employees turn over store by store and fix the problem at the head instead of worrying about sales with 2 people in the store at night 1 stocking while the other one a cashier. I ask her name upon leaving the store and was told her name is Clarrisa. This problem need to solve she had very poor management skills. Someone from home office need to go visit every Dollar Store and talk to the employees and get their out put on the job and how they are being treated at these stores, if not I see a lawsuit coming . Very poor customer service from the Manager the workers are helpful and friendly.

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Update by Stacy Willis
Jul 12, 2018 4:22 pm EDT

Waiting to see a better Manager with a better attitude.

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Chris1977
, US
Jul 12, 2018 5:31 pm EDT

The manager has the right to pick and choose who works for her. Besides would you be willing to pay that woman's bills if she lost her job because of you?

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Chris1977
, US
Jul 13, 2018 8:07 pm EDT
Replying to comment of

I would if I could but that's not the point. What I'm saying is if a person loses their job because someone got them fired and that person had no means of support and had to go hungry or had to live on the street, would that other person be willing to take care of them? Probably not. Do to others as you would want them to do to you.

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12:45 pm EDT

Dollar General store manager

Carie Peralta, manager in Andrews, TX, has a lot of family working with us and the employees that are not related to her are not getting hours! Her family is getting all the hours! I thought that family couldn't work with each other at Dollar General! I want to know what to do about this situation to get it resolved! Please help! I need more hours than what I have been getting!

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Chris1977
, US
Jul 12, 2018 5:37 pm EDT

You need to address this issue with your manager. Talking about it here may get you fired if your manager or someone from corporate finds out about this post.

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11:47 am EDT

Dollar General improper behavior

The manager at the local dollar general, 2311 S. Market St. in Brenham Texas, was not acting professional such as following husband around talking about her drug use and how she likes to party. I don't think this is how a manager should act and will not be going back there to shop. Maybe do a more extensive background check next time. I'm not sure what her name is exactly it else I would let you know that as well.

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9:54 am EDT

Dollar General manager and staff

Manager at the Store in Stratford Texas is racist! Went in with a friend (she's black) and she wouldn't stop following her and told her, while she was looking at hair products, that she didn't sell things for people like her. As we were walking out I heard her say ‘finally got rid of that n****' I'll be calling customer service soon to get her fired

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Chris1977
, US
Jul 12, 2018 11:13 am EDT

Are you going to pay her bills for her if she becomes unemployed?

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9:38 am EDT
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Dollar General employee

A lady was talking on the phone at the register...holding up the line...scheduling an interview for ANOTHER job...then called her friend anto tell her she had a job interview elsewhere. I worked in retail before. This was ridiculous and sad. Your company deserves better. This happened at the Winchester and Hickory Hill store on 7.11.18 around 530pm

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Update by Tee Inot
Jul 12, 2018 9:40 am EDT

I want to add the lady was the employee, NOT the customer

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Chris1977
, US
Jul 12, 2018 11:16 am EDT

What's sad is you was eavesdropping on a conversation that was none of your business. Grow up!

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10:52 pm EDT

Dollar General wrongly accused of shoplifting

I went into the store with my 3 year old son and i wasnt there but maybe 5 min. Its 90° out so I was wearing a pair of shorts and a thin tshirt. I bought a bottle of tide, a roll of paper towels, large box of trash bags, a toy firetruck, a pack pf dispozable razors, and a pair of head phones. I never even walked around the clothes. I paid for my stuff and walked to my car. I was followed out by an employee that started accusing me of shoplifting. She said that she had me on camera and that she was calling the police so me knowing that was impossible since i had done nothing wrong i told her to please call tge police because she was lying. I didnt do anything wrong and Ive never stolen anything in my life. The girl at tge checkout counter even agreed saying that i didnt even have a purse. Her response was "you dont always need a purse." At this point i went from upset to angry for being accused of something I didnt do. Aftee argung with her for 5 min and asking her to see the video and to call the police she decided that i did nothing wrong and just walked away. There are people standing there watching and in a small town drama and gossip spreads fast. She didnt even apologize for accusing me and then said she was going to tell the manager to watch me or have me barred even though she knew at this point that i did nothing wrong. So i will be calling my lawyer about this. This was the most humiliating thing to ever happen to me and she shouldnt get away with this.

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MaskedPalmCivet
, US
Jul 15, 2018 2:08 pm EDT

I do not understand why people insisting on calling grown women girls when their spelling and grammar skills are no better than a ten year old's?

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Chris1977
, US
Jul 12, 2018 11:21 am EDT

You don't need a lawyer, you need a psychiatrist!

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dfaf
, US
Jul 15, 2018 4:14 pm EDT
Replying to comment of Chris1977

She needs a tutor as well.

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1:17 pm EDT
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Dollar General vacation

My name is Phyllis Summers, #1415531, store 6077, in Des Moines, Iowa. [protected]@gmail.com. I have been employed by dg for 6 years. Full time for 3 years. Start date 4/27/11. I have only recover 1 year of paid vacation a total of 80 hours and that was last year/17. In 2016, I lost 56 hours of vacation times because I was never told I had it until 2 weeks before my start date, by then I couldn't use it because I was working contently and didn't have days off. This year I've spent countless hours on the phone with Hr trying to resolve why I'm told by you that I have 80 he's, but its not showing up in my pay portal, therefore I cannot recieve it. I step siren down full time aproximetly 3 weeks ago. Therefore I've put my full time for A year in as of 4/27/18. I don't have time to call daily and wait 30 mins to be told, well it shows you have 80hrs It Needs To Be In The System Say Work In Order For Me To recieve it. Please address this Asap, as I'm tired of messing with it. I'll just jump to corp and go from there. I expect to see results by my next pay period or I'll have to the the next step

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Chris1977
, US
Jul 11, 2018 7:56 pm EDT

I think you need to have this review removed before someone from corporate sees this. You need to address your vacation concerns to your store manager instead of on a public site.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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