I got a fax at work about affordable healthcare, for only $199.00 a mo. I called to see what the benefits were all about, sounded good to me, $20.00 office copay, discounted Rx coverage, tat was accepted at all pharmacy's, NOT true, only selected not all longs, not all walgreens, and I never paid the same price twice for the same medeication, and it didnt cover most medications. Also I was given wrong information almost everytime I called the customer service dept. I was terminated due to misinformation on thier behalf, i had to pay additional to get back coverage and then when I lost my atm card i called that day to give them another account info., and they still tryed to take payment from the lost card, that was deactivated, they made NO attempt to contace me via phone, or letter until 3 weeks after the termination date. I was canceled 2/28/09 and the envelope was date stamped 3/18/09, but the letter was not dated at all.
I called to cancel my benefits, and request a full refund, I was told to fax all info to them which I did and I was told no problem that i was intitled to a refund but that it would take 30 dyas, but the man helping me said he could put a rush request on it, after waiting close to 2 wks, to find out if and when i would recieve my refund i was told no i wasnt intitled to anything, because I was covered. the supervisor was rude to me and acted like i was stupid. i work in the medical field and i do insurance claim handeling and payments posting i do know a thing or two.. THIS COMPANY IS A SCAM...THEY WILL TAKE YOUR MONEY, GIVE YOU FALSE INFORMATION AND CANCEL YOU THEN MAKE YOU PAY MORE AND CANCEL YOU AGAIN... THIS IS FRAUDE, A SCAM...DO NOT ENROLL WITH ALR OR ANY INS THAT YOU RECIEVE ON THE FAX OR VIA PHONE THAT SAYS IT'S THROUGH NATIONWIDE, THAT'S WHAT I WAS TOLD MY COVERAGE WOULD BE THROUGH AND NO NATIONWIDE WASNT INVOLVED AT ALL...