Menu
CB Dental Services Aspen Dental 188 Chase Ave, Waterbury, CT, 06704, US
Aspen Dental company logo
Aspen Dental
reviews & complaints
Aspen Dental company logo

Aspen Dental

188 Chase Ave, Waterbury, CT, 06704, US
Learn how the rating is calculated
3 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 7:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
S
3:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental - Money back guarantee for ill fitting dentures

I still have not recieved my refund giving me the runaround not a happy camper

Had two new dentures made they adjusted them still not fitting right they gaurantee your money back asof april and still no results 2300.00 dollars is too much money at my age of 89 to throw away please help me I have been in contact several times they tell me its coming still waiting what do I do next but get my lawyer and bbb involved?

Desired outcome: my refund back like promised

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
D
6:29 pm EDT

Aspen Dental - terrible dental office

I scheduled an appointment with Aspen Dental in Waterbury because it was the place with the soonest appointment available since I have tooth ache. one hour right before my appointment I get a call from some receptionist name "Rosie" telling that she was sorry but my appointment had to be cancelled because the Dentist had an emergency and they didn't have any body else available to see me. I mentioned to her that I was in pain and when was the next appointment available she paused and then came up with an appointment the very next day. Since I previously switched my work shift to go to this appointment I told her to give me the appointment and if anything i'll call to cancel it. I told my husband what happened to me that they cancelled my appointment and he called them up and spoked with Christine. He gave her an ear full of how irresponsible that was for them to doespecially one hour before my appointment on my first appointment. He told them how unproffesional that was. Christine puts him on hold and came back saying - that Rosie did not canceled my appointment but she told me to come in a little bit earlier since they were short on staff...when he got to the place there was no friendly staff or no one to welcome you. I wrote my name on a signing sheet and sat down. I saw the receptionist walking around and never would check the signing sheet so I go up and introduced myself. she told me that it was going to be a long wait about 2 hours and I agreed to just wait. when I sat down there were people who I started a conversation with that told me they had been waiting for over 3 hours. when they finally called me, the dental assistant didn't even told me her name and just took xrays of the affected area since they told me that they couldn't do anything else that day since they were so behind and short on staff. then the dentist saw me and told me that I needed to come back to get an extraction done...the dentist was looking at the xray talking on back of me instead of examining the xrays and turn towards me to explain face to face my situation---so I waited 3 hours and a few minutes just for a 5 minutes consultaion? then the dental assistant took me to see Rosie who was going to give me the appointment for the tooth extraction who was not friendly at all- honestly, I was disgusted by her coldness and unfriendliness. she told me it was $96 and that I needed to pay it in order for her to give me the appointment. I told her --that this place was disgusting, cold and her unfriendliness and lies made it even worst - I told her i'll rather suffer in pain then to spend my money in such an unprofessional place! I cant wait to get my insurance statement to see what they billed for! please stay away from this horrific and unprofessional place - you will be glad you did!

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
S
7:57 am EST

Aspen Dental - Fraud and rip off!

This fly by night Dental company is a rip off I am looking for any Lawyer interested in my case over 5,000 in procedures and 6 months later and still no dentures. This company is Rude and Racist to there customers. And I am seeking credit towards fraudulent charges.

Read full review of Aspen Dental and 2 comments
Hide full review
2 comments
Add a comment
Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Apr 10, 2009 12:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Aspen Dental is committed to providing all patients with exceptional service and care. Stephen, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Stephen, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

S
S
Sheila
,
Mar 19, 2008 11:00 am EDT

I too have had new dentures done at ASPEN DENTAL and I too have gotten the shaft, but for much more money...OK< what are we going to do about it? Email me at sspring2454@hotmail.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.