Aspen Dental
reviews and complaints

I was in office in 6/11/2018
I had a visit not covered by in network provider but was not notified at all would be seeing a new dentist or a substitute dentist that was out of network but office said every dentist that substitutes is in network and they should fight for customer and be sure and notify insurance of dentist being in network with his id number
I have called geha if dentist in network I am owed $40 as your office says dentist was in network

I also was told I could be seen for care of problem tooth that I said over year ago that I knew was a problem with pain and your dentist couldn't find it
Then long time almost year later they finally send me for root canal and I lost my tooth due to decay that I had a cracked tooth for a long time and was infection way down unable to save tooth
Then geha says I owed 209 for 6-11-18 so I had credit 76 plus paid 263 but was only responsible for 209 plus I also had payments from bcbs
So credit $40 and difference of $263 I paid compared to owed. $208 per geha eob

Hello my name is Theresa Gonzalez. I visited the augusta ga location on 03/07/2019. While there I was precharged for services i have not received yet. I called the next day to explain that i would like to receive a refund due to the fact that my sister was approved for credit and she would let me use her card. The first time I called, noone would answer the main office number, however when i pressed button for new customer it was answered within three rings and they were able to transfer me to the main office for help. I spoke to elliott who explained that refunds could only be issued by the office manager and that she left early because she felt ill. It was supposed to be scheduled for her to call me back the next day to discuss the refund. The next day i called 30 mins after the appointed time window to speak to the manager and elliott claimed that she was busy with the appointment before mine and that i was next on the list. I waited for over an hour and a half more before elliott called back to state that he caught the manager between patients and that she stated that refund would only be issued if i brought in my sisters card and the debit card i paid with. I had explained the following day that i needed to reschedule the date as my sister was out on vacation, but when i spoke to them that day they had not cancelled the appointment as requested. I am extremely displeased with how bad customer service was for something that is easily handled. The office manager never contacted me personally as promised and i would greatly appreciate it if i could just receive my refund. I would no longer like to use their services as i feel like i have been given the runaround constantly. My phone number is [protected] and would greatly appreciate if someone could reach out to me to resolve this issue. I have placed a claim into my bank as i never received the treatment i prepaid for.

During my last visit for a crown prep, I was injured. Underneath my tongue was punctured during the procedure and it appeared as they were trying to cover it up. I had to go to urgent care because aspen dental didn't call me back the next day when I called to ask about it and for suggestions on healing. Now I have a $200 bill from urgent care that I can not afford.

I will not go back until this is resolved. It was embarrassing. My tongue was swollen for a week and felt like it was sticking out of my mouth as I spoke. I hate taking medicine but the pain was unbearable so I had to. The entire experience was awful and I spent so much money.

My aspen dental account number is 3711851-0; vincennes, in 47591. Office manager at that time was debra cox. I lost everything I had when my leased business burn. My home had been paid in full which I lost because I used it as collateral for my $100, 000 business loan. I also lost my credit score of 853. I'm 68 years old and disabled to work post neurosurgery (spinal neck c-4 thru c-7). I'm trying to build up my credit score, but the $6, 214.14 that aspen dental states I owe affecting me now. It was very embarrassing when I could not co-sign for my grandson taking out a $500 loan. Aspen dental is still causing me stress with this collection agency! All these errors occurred due to office employee. I chose the dental plan before I knew the price I only signed a draft. I explained a needed the lowest cost plan. She was going to correct the lowest plan for me when her computer went down. They called me back to see the dentist; she assured be that it would be corrected after I seen the dentist. When I was finished she had her purse and was going to lunch. I explained that I was moving in two months. I had four office visits the first visit was 10/24/2013 at which time they made the mold of my upper and lower teeth. My teeth were not decade but the enamel on my front teeth was gone. The second visit was 10/31/2103 at which time I had all my teeth pulled and new dentures were placed. The third visit was 11/07/2013 for a check-up to check on the gums and dentures. The fourth visit was approximately a 6 weeks from starting date; a glaze was placed into the open dentures for comfort. My dentures were a started set. I didn't get the choice of the color or thickness which bottom denture broke 6 months late. I moved to alabama (I still have the dentures they made). I had to go to affordable denture in ft. Payne, al to have another set made. I was charged by aspen dental (?) "$9, 200". My dental insurance paid (?) $3, 800.00. I tried to correct this problem for over a year. Aspen put the charges on a ge capital retail bank that I have never used. The reason once again for this letter is that this bill was sent to collection agency "portfolio recovery associates, llc. Two days ago I received another notice from collection. My portfolio recovery associates account number is [protected]. I would appreciate someone's attention and assistance with this huge matter! Laura pasquarella-talley; [protected]@outlook.com.

I had work done by Aspen in Oneonta NY. They were amazing, however, the office did not take care of the insurance claim as they should have.
They needed to submit a form to my insurance company to receive payment because i had a horrible experience with another dentist and they needed to fix it. At the time, Lisa was the office manager. when filling out my paperwork she kept stating that if my insurance won't pay, I'm covered because I signed the contract. I paid over $600. for a denture at that very same visit.
Because the form wasn't submitted, my insurance denied it. I called and spoke to my insurance company as well as Aspen in Oneonta. I didn't know it wasn't settled until i received a collection letter. I have an outstanding collections for $639.(Glodal) The last conversation I had with Oneonta, they told me they couldn't pull it back, it was too late to submit the form and i can chose not to pay it. She was getting info from someone from Syracuse i think. I am very upset with this situation and hope you can look into this further to assist me.

Pressure to spend more- I went to Aspen Dental looking for help for my dad. I left with a bunch of future appts scheduled and an enormous debt headed my way. While talking to office manager about financing my dads dental care I asked about the Zoom whitening. She became a used car salesmen and within minutes had me convinced I needed to have every single issue with my teeth done immediately and at a great deal with monthly payments. She herself she said started as a customer and was so impressed with the company she began to work there. They gave me this elaborate oral b electric toothbrush system calling it a free gift but I was charged for it. The dentist that worked on me were very difficult to understand because of the language gap. I had no idea what I was agreeing to I was just nodding because I was uncomfortable. They all had terrible bedside manner. my 1st appt where they convinced me to do all this I felt like a queen. Everyone was so helpful and kind. Had stories about there own experiences. The next time I went I was barely spoke to, and felt like I was on an assembly line in a factory. I had to go back because I was numbed so much that even hours and hours later when I tried to eat I chewed apart the inside of my mouth to where it looked like hamburger meat. And there was an issue with one of my fillings. I felt like something was wrong with it. I don't remember exact details but something wasn't right. When I went back they said they never worked on that tooth. Showed me in the chart it wasn't that one but I know they did. I think they did the wrong tooth and then said they didn't touch it. When I tried to talk to the office manager about not being happy she was nowhere to be found. No one in person no one on the phone, no one anywhere was ever available to talk to me or call me back. So I didn't pay them and now they are suing me.

I had one tooth that was giving me trouble and when I went there they had said I needed all of my teeth pulled except for 6 on the bottom told me that I was only financed for the removal of the top the removal of the few on the bottom and just the top denture that they would want me to get a partial made for the bottom not even a year later maybe more than a year later around there I ended up having to get them bottom six teeth pulled there was something about a paper I needed signed by my psychiatrist before they would do the procedure and I couldn't get in to my psychiatrist on a timely fashion so they glossed over that.. told me if I didn't get the financing now I might not qualify for it later so I ended up getting my top pulled and then them bottom teeth were pulled so the top part of the Denture never fit right..

I just came across your article concerning Aspen Dental Lawsuit and read almost every article concerning this case, I was in Aspen Dental this morning for the sixth time for a filling and a crown for two teeth this being said let me say that in August when I started going to Aspen Dental in Lakeland, FL. I prepaid $2, 500.00 upfront then I had my mother start going to this same office and have paid for everything out of my pocket cash no questions. When I had the original impressions done in October 2018 the Dental Assistant was either new or poorly trained her name was Morgan the Dentist in charge of the entire Aspen Dental office Dr. Carta Gena had to come help or redo the dental assistants work at least six times my appointment was at 9:30 am and was seen almost on time I did not leave the dentist office until after 1:00 pm and waiting on me was my mother and sister we where going to have lunch except I was in to much pain my sister said what is wrong with your mouth what she was referring to is that my front two teeth one was longer then the other these where not even the teeth being worked on that day or ever by Aspen Dental it looked like a chipmunk to give you some kind of picture and this was at the same time I was preparing to leave on a cruise with my family the night before I left for the cruise the partial filling they had put in fell out I called there 24 emergency number twice both times being assured of the dentist on call to get in touch with me asap I never received in phone call back at all from anyone when I returned from my cruise that it destroyed because I was unable to eat or enjoy myself with my family that I always pay for and cost me over $5, 000.00 that the dentist Dr. Carta Gena was very well aware that I was going on and so was everyone in that Aspen Dental Office when the office saw me the next day from returning from the cruise but not the original Dr. Carta Gena the dentist in charge that she makes well aware of it was a male Dentist that was again either poorly trained or new he glue the same piece that feel out back into my mouth and I stated then that I was not a dentist but that seems very unprofessional and the same dental assistant Morgan is the one who assisted him that same piece that they glued back in feel out that same night I was beyond pissed the next day when I went back to the dental office the office Manager Josh made sure that the most senior dental assistant on staff saw me but not the original Dr. Carta Gena it was again the male dentist he came in did his exam and was going to do the same thing he did the day before and glue it back in the dental assistant Dee that was very well trained gave another opinion that made a lot more sense even to me but I notice her idea would have costed Aspen more and the dentist was hesitant to do that after I gave my opinion he processed with the dental assistant Dee recommendation and I did not see the dentist again that day not even to check the work of the dental assistant at the time of this visit the dental assistant Dee that was very very good made commit to me that she was hoping this would work because she had never seen temporary cab and impressions done so poorly that I would probably have problems in that area of my mouth for awhile that she did the best she could and she did a great job until my permanent crowns and fillings where put in at the next visit I had my permanent crowns put in by Dr. Carta Gena and she was in and done very quickly and held a mirror up for two seconds it seemed and I followed every instruction not to eat or drink all instructions by my dentist have always been followed exactly to the letter I have had braces always well maintained teeth no gaps or missing teeth and very straight from the braces I thought after several days that the crown was loose and in fact there is a good size gap in my mouth now from there procedure so in fact it was air I was feeling not the crown being loose but it was not a feeling I have ever had in my mouth before so I did not know what it was in fact it was my Mom that noticed the gap eating dinner because my Mom lives with me so we see each other everyday and she has always been very proud of my teeth as she worked very hard while me and my sister where growing up to make sure we had everything we needed she is an exceptional example for all mothers to follow so we went back to the dentist I had a teeth whiting scheduled but I asked to speak with the office Manager Josh first before the cleaning to show him and he stated he doesn't remember a gap either that we would put off the teeth whiting until after the Dr Carta Gena returned from vacation that appointment was today after going into the exam room for the dentist to do her exam she came in and spent less than five minutes total explaining to me that when she heeled the mirror up for approx 2 seconds I should have said something there at no time apologized or even remotely seemed concerned about the gap that is now in my mouth and never took ownership of anything that her dental office from the start had did wrong so to wrap this up that facts are I had no gap in my teeth ever I can back that up since my youth and now I do there senior dental assistant Dee already told me they really messed up that area of my mouth the Dr Carta Gena told me my x rays showed a gap a little one not that large but there was nothing she could do because I should have noticed it when she heeled that mirror up when the problem started in August at that visit and was never corrected properly all under the supervision of the dentist in charge Dr Carta Gena so I told the office manager that if they where not going to stand behind there work and uphold there dental promise that you hear all the time then to close my account that was prepaid $2, 500.00 out and he did with a refund of $1, 027.00 to take over a month to be returned to me I can not even truly smile like I used to because of this mistake done by this dentist and her dental office so does this fall into the area of your Lawsuit if so I am willing to join and help any way needed. I appreciate your time and thank you in advance for reading my dental horror story that I will live with forever now.

Sincerely,
Michael F Vaughn

# [protected] / Cell
# [protected] / Home

4707 Deeson Rd
Lakeland, FL. 33810

2 Attachments

On 7-2017 had New dentures made have been back approx. 12 times for they have never been able to make them fit right
Was told on 1 -11 -19 to leave their office for their was no warranty left I would like my 4700 .00 refunded or New dentures made
They have changed denites on the first of the yr and he seemed not to care I've been in pain for the last 18 months and can't afford to pay for New dentures please see if u can help me
Larry Schutjer
[protected]@yahoo.com

December 27, 2018
To whom this may concern,

Att. Robert Fontana, Robert C. Connor, Arwinder Judge

This place is a total Scam. Very unprofessional dentists and the Office Manager is incompetent to say the least. She is rude, irate and has no customer service skills whatsoever. After making an 11am appointment to have my front tooth bonded I got there early at 10:40 am, signed in and waited till 12:15 to be called, they did x-rays and sat me in a dental chair and I waited till 1pm to be seen at which time I was told I needed to talk to the finance department before they move forward. He leaves and 20 minutes later the Hygenist comes in and tells me I need a cleaning first. I said fine. The the Finance department comes in and tells me it will be $400.00 for the cleaning.and I said what? She said very abruptly well you can't have the bonding done unless you have the cleaning so you either have to pay for it or you have to sign a payment contract. I refused the cleaning and . stated I came for the bonding. They said NO they would not do the bonding unless I paid for the cleaning. I got very anxious and stressed and asked for the manager, a heavy set woman comes in with a nasty attitude and basically looks at me and says you need to lower your voice. I said lower my voice, I am not yelling I am upset because your office is trying to take advantage of me, talking about everything from braces to $400.00 cleanings to telling me the dentist will not see me unless I pay for the cleaning. The office manager who should not in any way be dealing with your patients or any type of customer relations is very ill-trained and basically blew me off by saying well Miss if you don't pay for the cleaning your not getting the bonding. She without doubt needs to be replaced. i told her and the dentist and the Hygenoist that they have not heard the last of me and now will do everything in my power to contact everyone necessary to make sure this does not happen again to anyone else. once I returned home and after reading hundreds of reviews most of which were complaints from overcharging to doing unnecessary work, to poor customer service I am contacting the corporate office, the Better Business Bureau, ther news channel and any other site I could possibly add a negative complaint. I basically took time away from my Christmas holiday and my family to have my front tooth bonded because it chipped and literally spent three and half hours in the Stroudsburg office for nothing. Beware of Aspen Dental they are a complete farce, they are unprofessional, they are incompetent and they have no customer service skills. Your company should be ashamed of yourselves taking advantage of people the way you do. I am contacting the American Dental Association immediately.

Very disturbed
Susan Bucci
[protected]@yahoo.com

12/10 new patient x-rays and consultation
I got my xrays and then was seated in consultation area. Dr. Patel at Jackson MI location didn't even greet me when she entered the room and said "filling, filling, filling, root canal, filling, filling, filling, root canal, filling filling filling..." they told me I needed 9 fillings and 2 root canals. I was in zero pain whatsoever and absolutely shocked. I was crying and she just said "stop don't cry." they immediately led me to the payment office where they signed me up for a 2 year payment plan while I was still crying. After I had time to process all they had just told me and talk to friends and family I decided to get a 2nd opinion from my regular dentist. He was appalled. He said I did have a few VERY SMALL cavities. Even the largest one was considered smaller than average size. He said I absolutely need no root canals and I am not the first one to come to him after going to Aspen and being told they need a lot of work. staff was very rude to me over the phone and in person when I went to pick up my xrays and cancel my appointments with them.

Both my husband and I went to Aspen dental I had one broken tooth that needed to be repaired or capped they told me it had to be polled I had to get all new dentures and then walked out of there with like a $4000 bill my husband went very next day they yanked out all of his front teeth top and bottom and say they cannot complete the treatment. Aspen Dental has taken away my husband's livelihood he was a singer and guitar player and he can no longer