Aspen Dental
reviews and complaints

I'm highly disappointed in the customer service skills, professionalism, bed side manner and last respect, your female Dentist E. Spencer, DMD needs a reality check! This is my experience as I laid back in the procedure chair a small short petite girl blonde walked in quietly and put a drape around my neck from behind. It scared me because she didn't make her present known. So I said aw you scared me and she quietly said sorry. She never introduced herself even though this was my first time seeing her. She proceeded with preparing everything for the extraction. Than Dr. Spencer walked in the room to extract my upper right wisdom tooth after I just finished up in the next room from getting a treatment called scaling and root planing with the hygienist. She was followed by Dr. H. Li She stated to him that she doesn't work through her lunch and he needs to speak to her about scheduling because she doesn't work through her lunch ever! So Dr. Li calmly said Erin you can go to lunch I will take care of this patient. She act as if she didn't hear him and they was 2 feet apart one another. Then again she stated with disappointment again that she just doesn't work through her lunch! Mean while Me the patient the client the paying customer trying a new dentist sits there in the chair waiting with my mouth wide open. Dr. Li waits on her to respond and she finally says, no I will take care of it. But know I will be late coming back. Dr. Li said ok thats fine and walks out leaving me with the angry woman to work on my mouth! Keep in mind I have always been under local anesthesia when having a tooth cut out or pulled. So with that said I would be out of it. But no here at aspen dental u are fully alert and aware. But I can say they do numb you well. Now Dr. Spencer is pulling and rocking my tooth back in forth with force then the small petite blonde grabs my jaw one direction and Dr. Spencer pulling the other directions as all this is going on I hear cracking and feel pressure and then a rip. Within 3 minutes my tooth is out. Dr. Spencer looks at me for a split second and asked if I have any questions. Before I could get my bearings on what just happened. She dashed out the room! By now its about 5 minutes after she pulled my teeth. The Xray tech from earlier and the petite girl that assisted Dr. Spencer just started ripping paper off the chair I was sitting in. Never asked are you ok do you need any help I got nothing. Except the impression I had or was ruining someone lunch break. Because they rushed cleaning that room. Now I'm preparing to head out to the room and the small petite girl hands me the aftercare paperwork and extra gauze and a prescription. As I focus my eye sight the prescription reads penicillin I'm like ok so what am supposed to the about the pain. The petite girl tells me to take Tylenol and Advil alternate them out. I said what! You just took my wisdom tooth and plus scrape under my gum getting rid of dead tissues on of my 12 teeth and u just want me to take aspirin. So the petite girl said she would ask Dr. Spencer. She comes back and says Dr. Spencer said some aspirin will be fine. I was blown away! I even said look give me 800 IBuprofen that will work just fine. I was told no we cannot do that. So I asked you can't do it or you want? I just got a death stare. I stated after I spent my money with you all you could careless how I feel when I walk out this door. As I preceded out the door with tears just seaming down my face not due to the pain because I was still numb. The tears was from hurt! I felt like they didn't care one bit about the patient! It was all a illusion they put on to get your money. I learned my lesson about going to a big chain businesses. I will stick with the private Dentist offices even If I have to pay more to professionalism, sensitive to the patients care. I have had two additional teeth pulled in the past and I never left the office feeling the way I felt leaving Aspen Dental on Lebanon Rd in Hermitage Tn. The sad part about everything is I was right. As I sit in my truck still in the parking lot trying to pull myself together. I mean I had been sitting there about 5 to 6 minutes. I look up and here comes Dr. Spencer in the shortest shorts she possibly could find and a halter top. Looks like she heading to the gym. And then the 2 assistances jumps in the car right beside me and pull off. So I guess I was the one that was holding up their lunch. This floored me. I got treated like crap because of their lunch break. This is the imagine your company want the public to know. Because I'm going to tell my family, friends, coworkers, church member's, facebook friends, Instagram and snap chat. Hopefully I hear back from you all about this complaint.

AT the Deland, FL. office I was falsely told that the changes needed on my wax mold were going to be done, told to sign some papers about the wax mold, approving them. asked what about the changes I want, told thats between you & the (whoever making them) person, not to worry sign here, Well when I came back for them? nothing done, , , You have taken my overbite & EXTENDED it outwords. How Hideous I look! You Now refuse to refund my money, and also refuse to refund my money for the lower set I CAN"T WEAR EITHER, , I still have teeth there !
You advertise satisfaction guaranteed Please take note, , , I am a totally unhappy customer, I feel I was treated poorly in you office & pushed out the door as fast as they could, because I was a cash paying up front customer! The excuses I was given afterwords are totally unacceptable
I am not happy with my smile because of Aspen Dental, You have made it worse! Visiting this office once again reminds of my past horrible experiences with dentist,
I am retired, I also am a card carrying D.A.V. with this horrible experience & you failure to uphold your guarantee, I feel obligated to tell my story to my fellow brothers & sisters in arms.
keith bootz
deltona, fl. U.S.A.

My names is Cameron J Abernathy. I am very upset about my dental work at aspen here in the Pensacola Florida on airport. I have call on today four times awaiting a call back and the manager Timothy your office manager has not return my call as of yet. I am a diabetic and I can not eat with the teeth they made for me. I been complaining on every visit about them and they keep giving me excuses. Now I am asking for a refund and I go somewhere else that can do the work right the first time. I am about to go to legal about this issues.

When visiting Aspen Dental wanting just an upper dentures, they wanted to keep 5 teeth that history shows will be breaking down and also wanting to do additional gun treatment of the remaining 5 teeth, where they could pull the 5 teeth and let me get something I can afford now! Adding charges where I could do it once and be done but that wouldn't generate more money

In May 2017 I started my Dental work at Aspen Dental 620 James Campbell Blvd., Columbia, Tn 38401. Account Number 7460529 $4, 875 was my contract for all work.
I had 16 extractions and was told I would leave with both my temporary denture and temporary partial. They had a hard time fitting my partial so I only left with the upper temporary denture. I went back the following week to get my temporary partial. I was seen by a female doctor this time. She was very determined they made the correct partial and forced it in my mouth, which I could not wear it. It hurt so bad and I was told to keep trying to get use to it. After a few weeks I was still unable to wear the partial very long so I was told to pop in anytime for adjustments or linings no problem. I waited in the office over 4 hours only to be told they were too busy and couldn't help me. I made appointments for every visit after this.
In November I had impressions for my permanent dentures and permanent partials. I had the dentures done and the doctor was concerned because I still couldn't wear the partial so they had it made again and this time it worked a lot better so due to this he wanted me to wear the new temporary partial for another 6 months for the bite and I was told then I needed to go back for impressions for the permanent partial that would not have any metal on it.
Late December I sold my house and was moving to Kentucky so I stopped in to speak to Catlaind the Office Manager to ask what would happen when I moved could I transfer my records to the nearest office in Hopkinsville, Ky? She said that would not be a problem as they would honor the contract.
2 weeks ago I called the Hopkinsville, Ky office and set an appointment after I explained everything to them. They said no problem and set a March 28 appointment. After arriving for my appointment and filling out paperwork for them I was told they were waiting on my file to see what they could do. I was then directed up front only to be told they couldn't help me that day because the person that does that is not available and the only thing they could do for me was a porcelain lining not a permanent partial. They could also clean my denture free. So after driving over an hour away I was given another appointment for tomorrow April 3 at 9:15 am and told to bring a shopping list because it will take all day for them to do the porcelain lining.
I called Catlaind the office manager at the Colombia, Tn office when I got home last Wednesday March 28 and told her what they said. She apologized and said she would speak to my doctor and call the other office in Kentucky and see if she couldn't get this straightened out for me and that she would call me back immediately.
She never called back I have called every day leaving messages for her to call me only to be ignored.
All that I ask is to receive what I paid for. My customer number is 7460529. I paid $4, 875 for these services and will be paying on this bill until September 2018. I feel I deserve better treatment than what I have received.
My concern is if I do not get a permanent partial and have to make due with this temporary and get a porcelain lining it will not last as long as it should and I will have to replace it before I would normally have to.
After all this aggravation, pain, humiliation I feel as if I should get one half the amount refunded and am asking for $2, 437.50

I went to Aspen Dental over a month ago to have 8 teeth removed to be replace with dentures. One tooth was decayed to the root. I was not provided antibiotics and ended up getting an infection. Did not receive an antibiotic until the 3rd day after I demanded a prescription. I still do not have fitting dentures. Every week I go back, the dentures still don't fit. I have been out of work over a month due the pain & swelling. I work at a call center & my mouth is the tool I need to work with. The dentist did not fill out the leave from work paperwork correctly, so I still have not been paid under my short term disability insurance. This business is a scam please beware. I pray they are not billing my insurance company due to their mistakes. I wish I had looked into them more before trusting them with my smile. The teeth they gave me make me look like a donkey.

Had work done aug 2017... 5 months later
In Jan of. 2018 I got a bill from aspen debtal saying
I owed them $1069.00
They said my insurance would not pay that amount. After talking to the insurance company I find out aspen sent images of soneobe elses mouth to them
Myself and insurance conp have requested correct images and they have bot sent them.. There is sone kind of fraud going on here. Everyone in office management there is rude and-blows me off I am getting an attorney.

My family and I go to Aspen Dental 410 Balltown Rd Niskayuna NY. The stated they have a new process which involves measuring gums using a Piero chart. I had a 1 hour appointment. I was also given full mouth xray. I was not told this was going to delay my appointment. I had exam from Dr.Signh and the Hygienist did the piero. I asked when I would get my cleaning I was scheduled for. I was told I would have to reschedule because I was just Dx with gingivitis and need deep cleaning which they didn't have time for. This was also the same scenario for my 19 yr old son . Our appointments we're back to back. I was told I had to pay $194 for each of us for cleaning. I spoke with Dr Signh and voiced my concern as this appears to be a new scam Aspen is trying to upcharge patients. My son and I go every 6 months for cleanings. Not once did a discussion come up in past visits that either of us even had the starting of any gum disease. I asked to opt out and sign a waiver for a regular cleaning. Dr Signh said I could not do that as it would put the Hygienist license at risk. I explained that if I sign a waiver it would not and it is my choice on how I want to be treated. She said no it's not. I was given the ultimatum to pay $194 a piece or leave as no further service would be initiated. Dr Signh recommended a second opinion which I and my son received . My son does not have gingivitis. I have 2 areas that have deep pockets but nothing that warrents an entire gingival treatment. My entire family has transferred out of Aspen dental. After talking to many friends and other family it appears the diagnosis of gingivitis is status quo and a scam that I will be bringing to the NY Attorney General and Office of professions to hopefully keep others from being taken advantage of. This type of practice of ultimatums is unethical as well as Dx patients with something they don't have so they can be upcharged to make profits.

My wife, Karmen Grandal, 79 lost all her teeth and needs full dentures. We visited AspenDental 03/13/18 and on 03/16/18 we already received new dentures. We were very pleased to Dr. D. Smith, DMD who did this work very promptly. The problem begins 03/21/18 during the first adjustment appointment. D. Smith, DMD did not see his patient, my wife, even once and instead he sent his young assistant who could not do anything herself and used as the shuttle communication only between Dr. and his patient. He was next door and we could hear about 10 times his instructions given to his assistant even without seeing his patient, my wife. Every time he did something to the dentures and he even did not check with his patient what he is doing. I did not look like doctor patient relationship, it more looked like communication between unscrupulous body shop mechanic and his client in waiting room. It looks unethical, unprofessional and nonhuman. The next adjustment appointment is set for 03/27/18 and my wife fears to go. We do not know what to do.

Didn't even do an expression from my mouth. Told them that it doesn't fit won't stay on the gums bights my cheek all the time. Badly. I went back two times and told them I want a new denture but they just took the denture and said they made adjustments to it. Both times it did not improve anything. I cannot pay for a denture I'm not happy with. The people in this office are all young and more interested in playing around than doing a good job.

Well check this out; after going through months of treatment and $$$$( more than 30000 for sure) as well as insurance benefits for an upper implant job to replace my dentures- I ended up with the worst dental work ever. While being fitted for my implants; the dentist who was taking my original dentist's place ( she was on maternity leave) messed up the work that took forever to get to this point. This [censor]
( after 1 hour of excruciating disgust and pain) finally gave up trying to put my implant in and told me that I would have to come back when the other dentist came back from maternity leave. When I did go back, my original dentist told me that the [censor] had left a screw in the implant post that would prevent the post from being functional- the only option I was given was removal of the post. Once again, I went through the equivalencey of having 4 teeth pulled at once- then had my upper implant put back on after changing it to 3 posts. Oyf course I have had issues with this. One day while educating of my patients- my loose implant actually fell out. My patient and his family present asked me, "honey are you ok!". I was totally mortified, asked to leave and then had another nurse to continue my discharge teaching. I wish I had went elsewhere for my dental implant!

On 10/12/17 my husband Harold D Kerstetter came in for his appt at the Mechanicsburg PA office of Aspen Dental, to have 3 teeth extracted. (6 yrs ago he had 23 pulled with no problem which was why he came back). He was in chair for over 2 hours, denist broke all teeth and wanted to send him home because she was "to busy". He was told that he had enough novicane and she could not give him any more .. had she just kept waiting on him and not going back and forth between other patients he would have had enough novicane that would have not worn off.. If she saw she was having issues pulling his teeth an oral surgeon should have been brought in at that point
They were aware he has high blood pressure, it was checked at beginning of appt, but wasn't checked after that...They never once came to get me from waiting room to inform me there was an issue... 3 weeks later he had a mini stroke from the stress this situation created, according to the emergency physician it had all stemmed from this. He is scheduled to go back in April for his permanent teeth and this is too stressful for him to come back, so much so he adjusted his temp ones on his own. I am not sur
e how I'm going to even get him to step inside the building!
He was told teeth were "fused" to gum line and had to be drilled not extracted when a few days before this procedure one was pulled with no issues by another dentist.
We wanted some one to be aware because we don't want anyone else to have to go through this

Decided to to give my son a teeth whitening as a christmas present at Aspen Dental.His first visit they said he needed over $900 of work done before they could whiten them although he never complained of any issues.Before his next visit they billed my cc before any work was done.A month later they did the whitening with no results.They charged my cc $1, 292.00 and we see no differance.I disscussed this with them and they were rude and pretty much blew me off.They said well we didnt take any before & after pics and so I showed them the ones I took.They said well we dont look at pics.They did nothing to resolve this problem.

Went to office in robinson pa 4 times.. Messed up[ my gum n tooth 2 weeks ago... Had to go to monaca 3 days ago n cavity n tooth killing me n filling popped out of other cavity on friday at 2pm... Went all week with no filling n ruined back tooth with filling that came out too... I called emergency number n aspen is closed all weekend... I missed 4 days of airline work cause gums infla talk... Im calling monday morning n they better take me in... Both cavities need done.. I missed big family outing 2/17/2018 cause of pain n couldnt chew 0... I read all reviews of aspen n all horrible n all saying dont go there>I did n too latr>I want a full refund asap my account is 8696951... Wanted to go to hospital all weekend but dont have benefits for it>I never lost a cavity a week later n doctor on friday 2/16/2018 said sensitity could last ^ months
>what the hell is that
>I went to fix 1 tooth n they said it was 3... Read reviews same thing to other people exactly happened
> I owe 383.00 to care credit>I want aspen to pay my bill n fix my mouth
>I had no pain 2q weeks ago... Mark raso 412/969/6965 109 shelbourne drive>moontownship pa 15108 my bill was 856.00 $n had to get aetna insurance for discount>1000.00 for 3 cavities n cement crown//

Husband had what should have been a root canal, told it wouldn't work on day of appointment, while I chair told him an implant would be 2000$ which was a number picked out of the sky. Over a barrel and already in the chair he agreed. The put the first implant it, he goes to the desk to pay and leave an tell him it is 2300$ just for that day. All together it would be close to 5000$ for the implant. Well that failed so we go back an it is removed, right away they put a second one in, a week later we go to have it checked and it failed too. So they immediately take it out and send us on our way telling us they will wait to see. So far they have about 2500$$ give or take and have tortured my husband pulling thing out, cutting his gums and still no implant. now I am trying to figure out who to contact and how to get our money back for [censor] work
They should not be allowed to keep our most ey for a procedure that failed twice now.

I have a complaint with your Washington Missouri office. I had my back right molar filled in March 2017. It almost immediately felt odd but there was no pain so I thought that it was perhaps not flush with my tooth surface. I returned in October for my biannual appointment and I had a small chip on another tooth that I needed looked at. During that examination, Dr Davis the temporary dentist, who is the only dentist I have been treated at that office that I would recommend, said that the tooth under my filling was cracked and I would need the filling redone, which would be done at no cost, in addition to a filling in the other tooth. When I returned for the appointment for the fillings, Dr Pearson the permanent dentist asked why I was there. I said that I needed a filling in the bottom molar and to have the other filling redone due to the tooth being cracked and said that it had never felt right. Dr Pearson said that there was nothing wrong with the filling and declined to replace it. Instead, he just filed down the edges, despite both the other dentist' recommendation and my concerns. In December, I lost a chip of that molar from around the filling and when I went in for an x ray and examination, it was found that the tooth was cracked under the molar just as Dr Davis had said. The tooth was so badly damaged that it had to be ground down and fixed with a crown. I was told that the office would cover my portion of the expenses, which I have in writing. I was willing to let this matter go because I felt the office was at least stepping up with covering what I clearly feel was their mistake. Yesterday I received a bill for $468.20 for my portion of the procedure. I am livid. A filling done well should last more than seven months and had the filling been replaced in October as your dentist had recommended, I might not have lost a large portion of my tooth. I chose Aspen Dental because the hours it offers were convenient with my working schedule but I have had eight appointments due to this filling including one evening when my appointment was at 6:00 and I waited until 7:14 for the office staff to tell me that they were overbooked and I would need to be rescheduled. I had my temporary crown fall off two hours after it was applied and they were unable to affix it again and I had to do with my ground down molar until my crown came in. At this point, Aspen has ceased to be convenient for me. This has been an absolutely terrible experience. Dr Pearson is rude, at one point he cursed at me because I could not get my numbed tongue far enough to the left for him and he went out for a smoke break and came back in reeking of cigarette smoke as he put his hands in my mouth. I am filing my complaints both with the Better Business Bureau and my insurance company. Dentist offices are by their very nature not usually pleasant visits but I have never been to any medical establishment that is so cavalier with my time and expenses.

I had dentures done April 2017, and the insurance company picked up 1200 of the work, the balance I am paying monthly on Dental Financing thou your company. I had a partial done, and I am waiting for the approval from the insurance company to pick it up. I called Aetna Dental coverage and they told me the new year 2018 started and they would pick up $350+ and the balance I spoke with someone (actually many different people from Aspen Dental in Port Charlotte, they told me I had a credit for $400+ on the books. I have dealt with the office manager there, and I have been treated poorly every time I go there. I know management 101, you deal with all the problems before it goes to the patient, client, or customer. It seems you speak with so many young people there, and they do not know how to deal with the insurance and the finance companies. I signed up with Aspen because my husband had his dental work done there, I am so sorry I ever got involved, but to late, I have my dentures for the top, and after a year my teeth are hurting on the bottom, as I need my partial. I waited for 2018 to come and get it, as my new insurance kicks in for the new year. I am ready to file a complaint with the BBB, about the Port Charlotte office. I am hoping you can do something about me getting my partial, and not having to deal with this aggravation every single time. I will wait to see if something is done, if not I am willing to go a legal route.

On January 31st I went to Aspen dental for a lower denture repair. I paid the $197.10 fee for seeing the dentist and getting the repair to denture done.
After wearing me repaired denture for a few days, I realized the denture didn't feel right. I was going to call them on Monday, February 5th for this.
On Sunday, February 4, my denture broke in the same place as the initial repair. I went in on Monday, February 5th and was charged $130.50 for the repair that did not even last a week. Of course I was told that this denture could not be repaired again and that I would have to get new dentures starting at $3, 000.

Very unhappy with the repair work as it does not feel right, but I am not going back to this place EVER. I should not have had to pay that much for the second repair. I believe they are more interested in the money and "not your smile is our first priority". In other words: DO NO GO THERE

My husband and I paid over $5000 out of pocket, plus insurance, for two full sets of dentures. Aspen Dental has been negligent in every aspect, including: bone spurs & dry sockets, improper fit, broken dentures, and pain. The office manager has lied about the complaint process and lied to Better Business Bureau! I lost my job without teeth and husband still cant wear his teeth after 6 months !

I schedule a visit for this morning. Been there at 8AM, it was a simple extraction advertised as $132. Office: Pensacola, FL. After waiting for 45 minutes (they only have one doctor there) I was first asked to fill in unrelated forms, then without even being asked for consent was taken all mouth x-rays, then instead of a doctor I've seen an unsolicited hygienist, refused flossing procedure. The doctor came and said "I cannot save your tooth, we'll do the extraction, but ONLY after you talk with the manager". Manager was not a medical professional, she asked me for $161 for the up coming extraction, I said "no, you advertised as $132" then she said "oh, did you print out the coupon?" I said "what coupon?" and showed her my phone. She did not apologize (they do not know how to say sorry in pensacola) and I was only charged $132. So far so good. But here we come. After being given a painful anesthesia, I waited for over a half an hour and ended by extracting it myself (it was very easy for it was dangling very bad, almost falling down). The doctor did not apologize for delay, during the visit two of his sentences addressing me were 1. let me finish & 2. let me do my job. And now, his job was: they told me that I need all my thots extracted and offer me a plan discounted at only $7233.00 (yes, not a typo, that was seven thousands two hundreds and thirty three dollars and zero cents, yes, US dollars) Then, the implants were estimated at minimum $10, 000 (not a typo again). I politely told them that I will think about it, then left. Patient name: Dan Marinescu, 1/31/18 - 10:20 AM (appointment was at 8 AM) and number of consultation worksheet is: [protected]. Office address: 1133 Airport Blvd, Pensacola, FL - 32504 -> [protected]. The total of $7233.00 includes various un-disounted extractions all billed for $161.00. Coupons applied ZERO Insurance Discount ZERO Insurance Benefit ZERO (despited I do have insurance dental coverage). The think is that all these extractions are not even needed. Is this man slater for profit, it appears so. Please advise.