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I went to aspen dental in Richmond, Indiana... I wish I had checked out their reviews before I went there... there are hundreds of reports against them in ALL states! (Fraud and malpractice, etc.) They tried to scam me out of $600 just to "clean" my teeth. thank goodness I ended up with the one honest hygienist in the whole place when it was time for my cleaning, and she said there was no way I needed all that work done to my mouth, and had them give me back most of the money. They tried to convince me that my teeth were practically rotting out of my head even though I go to the dentist every 6 months and brush and floss three times a day... they made me feel like I was disgusting and diseased and they acted like I had this huge dental emergency and demanded all this money up front before they would even touch my teeth even though i was schedualed for a cleaning that day, but did not have that kind of money on me. Then the hygienist looked at my mouth and had to go get my records because she was so confused by what they told her I needed. None of that was true at all.
Then I had to have a couple of my fillings replaced, which was fine, but now I doubt it needed to be done at all. This visit began with the dentist wanting to argue with me about whether or not I was “really” allergic to latex. Why argue? It’s in my chart for a reason! He questioned me all about if I’d had it tested by an allergist and blah, blah, blah... wasting my time. And really, it’s none of his business “how” I found out. My doctor told me I was definitely allergic after several trips to the ER with anaphylactic shock… so clearly I didn’t need an allergist to tell me. it seemed like he was a pervert with a latex fetish who wanted to coax me in to telling him about my condom usage. Finally I just got tired of arguing said “FINE! If you want to put latex in my mouth, you can call me an ambulance when you’re finished.” The rest of the visit was no better. They put dental dams on me and tore up my gums and now they are painful and infected. They squeezed my teeth so hard with them it felt like they would pop and it was painful while they were drilling. They also wouldn’t stop drilling on one of my teeth and give me more anesthetic when I was actually crying because the drilling was hurting me so badly, it felt like I wasn’t numb at all. They just said "oh, is that hurting you? .. hmmm..." and then he just kept going! Now I have had a searing tooth ache for 4 days in that same tooth. I thought the point of having fillings was so you wouldn’t get a tooth ache? I am starting to think they drilled down to the nerve, which will mean a root canal. Also I had asked him to file off just one small chip in one tooth, my lower canine, because it was a little sharp. But before I knew what was going on, he had filed off my upper canine on the same side too, now it is rounded and funny looking! He changed the shape of my teeth with out my permission! And it’s not like you can just put the tip of your tooth back on! I am so angry- I can’t breathe! So now I have one canine that is long and pointed, and the other is over 1/8" shorter, stumpy and rounded (and also hurts)... and he thought it was okay to just leave my teeth looking like this... I really liked my teeth just they way they were! Now they will never look the same again! I also have a huge gap between two of my molars that wasn’t there before... I’m not even sure what they did to create that, but both of those teeth also really hurt. I paid $1000 for braces and orthodontic work, and in one dentist trip I now have a gap, and I am snaggle-toothed…. Thanks a lot Aspen! I guess I neglected to tell them I work as a model and I am not supposed to have crazy looking teeth! But it seemed like that should have been a given for anyone...
Also when we were taking a break from drilling.. I overheard him telling an elderly woman that a root canal and a crown would be over $2000. When I know of other dentists that do that for about $700 and sometimes less!
This is the worst and most painful dental experience I have EVER had, and I have had to have a lot of work.
My insurance isn’t that great... so I am just going to drop it and pay the extra to go where I want!
The complaint has been investigated and resolved to the customer’s satisfaction.
I broke a tooth and a filling fell out. I called for an appt. And was told I'd need two visits abpnd the first date they had to see me was sixteen (16) days away! I explained this is a dental emergency and I needed to get in a lot sooner because the tooth was wide open, I don't do pain and it would be abscessed and I'd lose the tooth. I know any reputable dentist or doctor has emergency appts that they hold for emergencies like this. Ended up, I had to find another dentist who understands and agreed that this shouldnt be put off that long! He said some dentists try and "force" you into needing more expensive work because of the delay...in this case probably a root canal and cap - which be 1500 or more! So, no more Aspen Dental for me! Very upset by this kind of treatment and lack of care!
I know these original posts are old considering some of them were back in 2009, but, i recently went to Aspen Dental in Richmond, Indiana because I am experiencing a lot of pain with my jaws and know that I have some cavities. I was reluctant to go there in the first place, but my insurance only covers certain dentists and they are one of them. When I met the dentist there for the first time in the office, he asked me about my problems of course. When I mentioned that my jaw was causing me a lot of pain, all I got was "oh yeah, that's not an easy fix"! What the heck. Then I go back for the exam and I have one tooth that will make me jump out of my skin if touched. He acted like he didn't believe me that it caused me that much pain when touched. Towards the end of exam, he had to find out for himself and took that little hook they use and poked my tooth! It was all I could do to hold back the tears. As I was leaving, after him telling me it was going to cost almost 7000 to fix my teeth, he said oh would you like an antibiotic? Screw you! HORRIBLE EXPERIENCE AND I WILL LIVE WITH THE PAIN UNTIL I FIND ANOTHER DENTIST!
Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us
For all the people that have had bad experiences at the Aspen Dental in Richmond, IN...THERE IS A NEW DENTIST IN RICHMOND AND HE'S GOOD! Thedentist that all of you experienced was actually fired and now the new guy is running the practice from a Christian Morale. He's honest and comes from Northwestern where he gave free dental care to homeless individuals. HE WILL ONLY TREAT YOU AS HE WOULD HIS FAMILY.
I emailed this to the customer service at Aspen Dental. After reading your experience and others I probably won't here from them.A couple things.
My daughter worked as a dental assistant for about 4 years so she knows the ends and outs of dental "rules" she was also Hippa trained by the state of Washington.
#1:At my first appointment the dentist recommened doing the advance cleaning because I was at a "2". When I told my daughter this she said that I did not need to have the advance cleaning because 95% of the population is at a 2 and that a normal cleaning would be fine. Now this cleaning was going to cost me over $200 because my insurance won't cover it. Anyway I asked to cancel this appointment and to schedule a regular cleaning. I was told that this could not be done because they can't go "down" on a cleaning. Is this Aspen Dental's policy and/or is this someone trying to make money?
#2: When I went to the Aspen Dental Office this morning April 6, 2009 I saw my name and cell phone number written on a large note pad by the phone. There was also at least one other persons name and number on it as well. This paper was able to be viewed by ANYONE going up to the front desk which you had to do when you first came into the building. This information was given to a clerk on April 3, 2009 at 11:59 am. I mentioned this Hippa violation and the paper was thrown away.
#3: Is it normal to call the emergency dental number for help with pain only to get a return call 7 1/2 hours later? Thank God that the call was returned by a P. Modi out of Troy, Ohio (at lease that is what I thought he said). He listen to my concerns and put me on antibiotics right away.
#4: Thanks for reading these issues. I am still in pain from a tooth extraction on the 31st of March. Saw my new (more than likely now old) dentist this morning and he said everything is healing and looking good. Can't explain pain. I wish I knew the answer because I would fix this exposed root feel! Doesn't seem normal for 7 days of pain. Hopefully tomorrow the pain will be gone since the antibiotics will have been in my system for 48+ hours.
Now back to me:
Talked to daughter again and told her how the dentist didn't see a "dry socket" on my x-ray. She said you can't see a dry socket. Figures...more lying from my male dentist.
Yeah, get a root canal and a crown for $700.00. Which dentist office is that because I need to make an appointment to go there!
No one charges $700 for a root canal, post core and crown. That is ridiculous