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Patient rights
On May 19, 2008, my husband needed to see the Dentist for an emergency for his lower left molar. The tooth was broken in half and the root was exposed causing severe pain up the left side of his face. When he entered Middletown Aspen Dental and told the staff of his emergency, he was turned away. They told him that they were "too booked today" to see him and had no openings. They also told him to come back on Wednesday (May 21st) for a possible walk in. When he arrived on Wednesday, he was told to try on Friday. Being that this is his dental provider, he did what they said.
I, myself, work in the medical field, and it is neither ethical or professional to turn away any patient who has an emergency no matter what the situation is. Your company's problems do not become the patient's problems whether the company is busy or short of staff. If the patient becomes septic and dies, this creates a large law suite for Aspen Dental. I will NEVER recommend this company to ANYONE. They have violated a patient's rights to be seen in a timely manner for an emergency. UNACCEPTABLE PRACTICE!
Inappropriate dentist!
I took my 16 year old son for a crown placement on 3/27/08. The first crown the doctor, Sophia Rodrigues, broke while trying to place it over my son's tooth. They tried to repair it for two hours, without coming to the waiting area to tell me what was going on. Needless to say, I was upset, but I was not rude or disrespectful. On 5/15/08 during the second attempt with a new metal crown, Dr. Rodrigues complained to my son about me being upset during the last visit and made my son extremely uncomfortable as he has been raised not to talk with adults about other adults, especially not his own parents. The next day, I telephoned Dr. Rodrigues to tell her in the future should she have any complaints or concerns about me she should speak to me directly and not talk to my minor child. The doctor was incredibly defensive, snotty, and denied she said anything to my son. She also called me "unprofessional" (I don't know why she called me this as I was calling as a concerned parent not as a "professional").
Since my husband pays a lot in dental insurance, not to mention the out-of-pocket expenses we incurred, I will be complaining to CEO /President Robert Fontana. Not only will I never go there again, I will not bring my other children and I will tell my friends, family (hell even my enemies!) not to frequent Aspen Dental. Oh, since the second crown was made from the cheaper metal, we are due a refund from Aspen Dental. I anticipate a long drawn out battle to get this money as when I brought up the refund to the receptionist, she told me it would be better to just use it towards other dental services at Aspen. Yeah right.
In all my life, I have never encountered a dentist as rude, defensive and unprofessional as Dr. Rodrigues. According to my dental insurance website, she graduated from dental school in 2005. Perhaps she was absent the day they taught how to interact with children patients, and how to speak with their parents. NEVER AGAIN!
I went to Aspen for an annual check-up and had to wait 45 minutes, with an appointment, before anything even happened. To top it off, the dentist comes in throwing prescriptions at me that I must purchase. He claimed I had four severe cavities, the beginning stages of gingivitis, and extreme sensitivity that can only be prevented by his prescriptions. He even prescribed me a medication that can get rid of the stains on my teeth that had been caused by braces without asking me if I'm alright with them or not. I then began to ask him questions about one of the prescriptions as he clearly stated that the toothpaste he's prescribing to me will reverse the decay of cavities ( which we all know is false information). He gave me a snotty attitude and stated that he obtained his degree from a high end college in N.Y. and knew more about the matter than I (If you were all wondering, I am a biochemist and chemical biotechnologist). They act like their patients are idiots and will throw money at them every which way. To prove that it's all a scam and they're greedy for money, I went to another local dentist and mentioned nothing about Aspen. When the check-up ended, this new dentist told me I have no cavities and my gums are very healthy. He also explained to me that sensitivity in the mouth is natural and a healthy sign that my nerves are working properly. This is officially my new dentist.
Iwent to the apen dental in Lisbon ct. THEY ARE HORRIBLE. they overbook and cancel your appointment stating lack of payment when they put it in the wrong account. It has been a nightmare and I still have dental work that needs to be done but will not let them touch my teeth again. They are the worst
There are thousands of complaints about Aspen Dental, and "Allie at Aspen" is busily apologizing for them all.
Pathetic! Greedy corporate crooks!
Allison, Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.
I totally disagree with Allison's complaint.
I have three children 4, 8 and 14 and I visited Aspen Dental in Stroudsburg, PA. fairly regularly between 2006 and 2008. Dr. Rodrigues had been our dentist for 2 years and was excellent. In fact, I went to Aspen based on the recommendation of a neighbor who said she was the best dentist she and her kids ever had. She was known to be very gentle with the kids and was the only dentist my kids were comfortable being treated by. Are you sure you saw Dr. Rodrigues and not the other Asian doctor? Dr. Rodrigues was always respectful, took her time treating my kids and explained everything to me in detail. I found this post while trying to find where Dr. Rodrigues moved to so I can take my kids to her again. If anybody knows where she is, please leave a message here.
This being said, I hope you found another dentist for your son soon after your ordeal. It surprises me that your son needed such extensive dental treatment at his age.
Unlike Gerald, I have only good things to say about Aspen Dental in Haverhill. I am sure there is a reason Gerald has the issues he does!
It is sad some people have so much trouble paying for their dental bills. My family and I are patients at the Aspen Dental Haverhill, MA and I think they are great. They have been very helpful and professional.
I have read many different complaints, some seem valid and others seem like really pathetic people who have nothing better to do with their time. How about people take some sense of responsibility. If you took care of your teeth than you would not have really expensive dental bills! It is so sad people have this much time to lodge complaints and post comments, perhaps you should find something better to do with your time.
Getting ready to submit my own complaints against Aspen Dental in Haverhill MA.
You are correct to contact rfontana@aspendent.com to file your complaint. You may want to try contacting Amy Erwin at [protected] x1299 she is the patient services team leader and handles or forwards your complaint to where it should be and her email is aerwin@aspendent.com. Do not waste your time with any Regional Manager such as Kelly Marcinkewich because she is useless and doesn't do her job and you will not get anywhere with her. With any luck Robert Fontana will do something for you or have the right person get back to you to help you. This is ridiculous and needs to be stopped by this company Aspen Dental! I can't see this company being around long if this keeps happening with all the complaints people have.
Rude people
I have never been treated so horrible as I was at the Aspen Dental at Watertown NY. My dentures are breaking down at a rate of every three months. They are only 5 years old, so I don't know if that is normal. Anyway, I cannot afford the $100 every three months to fix them. I am on a tight budget. I didn't buy the cheap dentures. I bought top of the line. I...
Read full review of Aspen Dental and 3 commentsTerrible in all ways
I just moved back to Mass, and my new employer's dental plan gave Aspen as the closest provider. Against my girlfriend's, who is a researcher, wishes I went ahead and scheduled work, I should have know that when looking at the estimate they were going to charge me over $100.00 for their reccomended toothbrush as well as $135.00 for Oral care instructions. They led me to believe that the deep cleaning that would be done in two sessions with my 50% insurance payment would be no more then $250.00 per visit instead the bill for the first session was almost $500.00 which included a charge for a toothbrush head which I did not order. I faxed the bill to my girlfriend who is actually in charge of research for a local agency. She had her staff fax the bill to several reputable dentists in the area and found out from all that the bill was totally out of line and bordered on fraud. I now have to retrieve my records and go to a reputable dentist to get the work finished. I think Aspen is both deceptive and disgracefull.
Aspen Dental Woburn is the first dental office i visited. The manager told after preliminary inspection of the dentist that I only need to pay the whole thing for about like $800., On my next visit for my appointment there's another charge for another problem..
I thought that I only need to pay $800 because they already told me . But after all 3 appointment It cost me $1600.
If your planning to visit a dentist dont waste your time & money in ASPEN DENTAL in Elm St. Woburn. Go somewhere else.
i have filed complaint with AG office call Rebbecca Peyton @ [protected] and ask for forms to file a complaint against Aspen The AG office is suing a similar dental office for mal practice
Unsatisfactory service
On 2-19-008 I went for impressions for a full upper denture and a bottom partial plate. On 3-6-08 I received my upper, and was told my partial had not come in yet. I was called to come in on 3/18 /08 and was told that the metal on the partial had broken, and would have to be sent out and re-made. After hearing nothing from them I called on 4/2 and 4/3 and was told someone would call me back. Finally today 4/4 I received a call saying that the partial had come in. I asked if I could come and get it and was told not for 5 days. Very poor service - would not use Aspen again. They just want the money ($2700.00)
I wet to Aspen Dental to get a treatment for full mouth including a partial for my upper teeth, started the treatment in 7/07 when they took my impressions it was 'till 5/08 when i received my permanent and it was totally unacceptable it look awful in my mouth like i had a terrible gum desease i went back and try to get the one a paid for it ($5, 000.00)the whole thing they try to fix it but coudn't take the piece backafter a while the guy who is in the laborary where they do quick repairs said I just have to get use to it. Can you beleive it? I was mad. Came again and and did a half a.. job. I'm so dissapointed cause when I signed the contract it was a totally different product they showed me and that is a FALSE ADVERTISEMENT.
Should be put out of business!!
What a rip off for sure!!! I was just on line looking for my complaint and I cannot find it. So I will try again. I have read most of all the horry stories from those who went to an aspen dental office to have any kind of work done. I went in to have dentures done and my story is way too long to go into, all I can say is that it has been an on going...
Read full review of Aspen Dental and 12 commentsRefused to work on my teeth
I went to aspen dental as I was having problems with my lower partial plate and did not know if it needed to be relined or needed a new one I also wanted the 4 bottom teeth I have left cleaned as those teeth hold in the denture. well the dentist came into the room and asked what the problem was and I told him. He said take out the denture and let me look at...
Read full review of Aspen Dental and 2 commentsPoor customer service
The office did in fact see me for an emergency with an abscessed tooth prescibing an antibiotic with a followup visit to extract the tooth. The intermediate laision individual contacted me the day before the extraction, to state we need clearance from your MD due to the aspirin you take from the initial patient information sheet from last fall. I do not take aspirin now - Only for the time from a broken foot. In the meantime, I have run out of the meds - I called this laision with no return call.
I strongly recommend anyone considering this particular office to seek other alternatives.
Maybe you shouldn't have waited until your tooth got all infected and swollen!
Misleading!
Aspen Dental, Warwick, RI. I went to Aspen dental to get my teeth cleaned, and I wanted a tooth checked that was giving me some discomfort. When I filled out the papers for the necessary information, I put down my visit was for cleaning and check. I was given a full set of X-rays which I didn’t need and when the dentist checked my teeth, and the X-rays, he didn’t even see the cavity on the tooth that I wanted checked. I did have a broken tooth right above the one that was bothering me. His main concern was capping the one that was broken, and not taking care of the one that was bothering me. I made an appointment to get the cavity taken care of.
When I went for the appointment he started working on the tooth that needed a cap, and not on the one that needed the filling. I told him that I wanted the cavity taken care of on the lower tooth. He did the filling and then started working on the broken tooth that needed the cap, which I did not want done at that time. He went ahead and put a temporary filling in, and said nothing about a core buildup, which is needed for a crown. When I received my statement from the insurance company, it listed it as a core build up which is not covered by my insurance.
On the Aspen bill it was listed as core buildup with pins. I questioned the core buildup and pins listed on the Aspen statement. In a phone conversation I was told that there was one pin put in and that two were not needed. When I went to pay the for the core buildup with pin, I found out there were no pins at all and that the price was the same, with or with out pins. The person told me that it was listed as core buildup/pins, meaning that the core buildup could have pins, pin, or none. This in itself was inconsistent with what the bill stated, because on the Aspen statement it plainly stated core buildup with pins. Beware of Aspen Dental; they will take advantage of any person that is not aware of their pressure tactics. They obviously can’t keep track of what they do and don’t do. And are confused on the proper terminology too clarify their work done.
After reading quite a few of these complaints I knew I had to write one myself. I so hope that people will come here to read these comments before going to Aspen Dental.
I had changed dental insurance so scheduled a cleaning. I went in and after waiting 45 minutes, I was finally brought into a room to have X-rays done. I was then brought into a room which seemed more like a hair salon than a dental office. I got to watch TV while the hygenist poked around. I was still waiting for the cleaning...
After the "look around" and measuring the depth of gums, etc. I was told I would need 2 sessions of deep cleaning, I needed a cavity filled and my crown would need replacement. I would also have to buy this extremely important toothbrush...After TWO hours, and still no cleaning, and being practically forced to sign off on the treatments I walked out in tears and vowed never to return.
Went to my regular dentist and paid the extra fees as he was not one of the approved dentists for my insurance. The results...my teeth were fine ("You do a great job keeping your teeth clean"), I do have a tiny hole but it is NOT a cavity, my crown was irritated as I had a cold and the nerves in the tooth were hurting from the sinus pain.
DO NOT go to Aspen - they seem to tell everybody the SAME thing - we all seem to have horrible decaying teeth..
they wanted to charge six thousand worth of work and wouldnt give me a copy of the exam what kind of dentist wont give you a a copy of the exam? whats the secret? It definitely seemed like they were running up the bill and they wanted 40 percent that day! 40 percent of six thousand? what a joke
I sent my son the Aspen to have his teeth cleaned. He is 21 (a college student, still my dependent) and had his teeth cleaned regularly since he was 2. His regular dentist retired. He had the same experience at Aspen that you did. He waited for over an hour to be seen. Then after the poking around, he was seated with the billing girl and presented with a "treatment" cost of $1200. He told them he would have to talk to me since he was on my insurance and I was paying the bill. He never got the cleaning. When I inquired about the treatment, I was told that he had peridontal disease and needed deep cleaning and special products. I told them they were crazy that he had his teeth taken care of and the cleanings were covered in full by my insurance and any fillings would cost my only $20 or $30 out of pocket. I was told that the other dentist was not cleaning his teeth properly! When I asked for the breakdown, I was treated very rudely and told that the cost was for the total treatment. I insisted on a breakdown and finally had the paper literally thrown at me. It consisted of alot of unnecessary items. Things that the insurance would not cover. NO cleaning cost that much! They even charged for the visit and xrays even though they advertise that they are free for the new patient. When I asked about that, the girl conveniently had a large cardboard sign right beside her and she held it up in my face and pointed out the fine print that stated it was not include with any insurance coverage. Right there I knew they were scam artists. I said my son would not return. Bad part about it is that he now has to wait another 6 months for a cleaning at another dentist since they got the insurance money for that visit even though they did nothing. What crooks they are.
I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction team at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.
Thanks,
Allie
AS per American Dental Association CDT codes code for core build (with/without pins) is 2950. It is universal code and that is how it is listed. statement is not indicative. It is the dentist's treatment notes which will tell you, as on statement, whether pins were placed or not it will be Code 2950.
Beware!
Thank you all for your comments. I had just received dental insurance from my new employer, and of course, the only Dentist in their network was Aspen Dental. I decided that I would try them out before sending my husband and four kids there. My first impression when pulling in was fear! They were located in a shopping mall! Oh well, I had a coupon so I knew I would be out of no money, It was only x-rays. I continued and check in, they had me waiting for 2 HOURS!
During these 2 hours I had plenty of time to watch how they operated. First of all, ALL the technicians appeared to be fresh out of college. (Nothing wrong with that, but I would have preferred to see a few people over 30 overseeing things). Then they proceeded to bring my fellow waiters up to the billing clerk to receive money prior to service. Now I was quite a bit skeptical. But I stayed the course and continued to wait, being thankful that I didn't put my kids through this.
Finally, my turn! I go in get my x-rays and continue to another room to wait, and wait, and wait another 45 minutes. Then a Doctor comes in, looks at my x-rays and tells me that I have the beginning stages of gum disease and 4 cavities. He then proceeds to insult an oral surgeon who had done work on me a number of years ago.
Then he has his assistant go through the "plan" with me. She said that I would need a slew of medications and flouride tied into all this work I would need. Flouride? for $85? I am over 30! Now I am feeling like this is a joke and there is a camera somewhere. I continue to speak to the billing/insurance girl before I leave. She continues to inform me that all this work I need done is going to cost me $2500!
I have never had a single cavity in my 30+ years, and brush, floss and wash regularly. I told the girl that I would not be making another appointment and conceded that this experience was one of learning, taking 3.5 hours of my life to investigate a dentist that I now know I will NEVER bring myself or my family to.
Aspen Dental is committed to providing all patients with exceptional service and care. Amy, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Amy, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.
I to was misled by Aspen Dental- I had services done in there Dedham, Ma office - I went in for a exam and consultation- I was told that I had gum disease and that before any other issues were taken care of I needed to have this addressed immendiatly - I was given a estimate of $1, 255.00 -and I was
told that my Dental insurance would not cover any peridontal cleaning- Jennifer the fnancial person said that because of this she could give me the package for $1, 155.00.
I also asked for a Fee for services schedule - ( a break done of
exactly what I was paying fo) her response was that Aspen dental does not provide that to its clients. I consulted with My dental insurance carrier and they told me no matter what I
should only put done 50% of the payment and to make sure
that Aspen dental submittied the costs to them- When I went in for the cleaning I paid $562.50 of course on care credit-
I was also given the Rotodent and was told that it was part of the packagee there would be no additional charge. A few weeks later I receive a Bill from Aspen Dental Headquarter in the amount of 1, 785.00- I called to question this and the very
rude CSR told me to ingnore this and wait and see what my Insurance paid- Well they did get $500+ from my Insurance
company and they expect me to pay them a additional $600+
and guess what the ROtodent isn't part of the package either
I have tried to resolve this issue with them to no end-
they will not receive that balnce from me I would rathert go to court to resolve this issue - They are very deceitful in there
business practices and thay commit insurance fraud .
Scam and dishonesty!
I recently moved to Keene, NH and found that Aspen Dental is the only dentist in town covered by my insurance. The staff seems very nice, but they told me I needed a special cleaning (it was really unpleasant) which I have never been told by my other dentists; gave me a mechanical toothbrush I don't need; and charged me $800 on a $1500 bill despite the fact that my insurance covers 80%. I talked to them and they said if my insurance pays more they will reimburse me after all payments are received. I am feeling REALLY uncomfortable about the whole situation. Are they padding my bill and performing procedures that I don't need? Beware!
Did it ever occur to you that you're all just a bunch whiney little [censor]es and need something to complain about? What do you think dentistry is? You have to mold a set of dentures to someones mouth, it's not perfect on the first try. You had to pull your rotten teeth out and make a set of dentures for all your dirty filthy mouths. If you brushed your teeth to begin with you wouldn't be in this situation.
I totally agree. I went to have teeth cleaned..came out and the receptionist told me I needed to pay 130 since it was a special cleaning (perio).. but it felt like a regular cleaning that lasted 15 mins. Yes they gave me lots of attitude. Turns out my insurance paid them a big portion. I was there again for a regular cleaning but again they refused to give me a regular cleaning so I had to pay for the more expensive one. I got on the phone to verify right then and there that I only had to pay a portion. I paid that amount and the receiptionist assure me that I would not get a bill. Of course I got another bill. I called them several times..now 4 months later I got this letter from a collection agency! I paid the amount upfront that day! Now they're so greedy that they don't even care about ruining people's credit. My family is staying away from them and you should too!
Aspen Dental is committed to providing all patients with exceptional service and care. Sarah, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Sarah, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.
In 12/5/2006 i went to have my front teeth check for sensitivity.i think somewhere in between it was translated that i needed an x-ray, white filling and some cleaning, i ended up paying $300 cash after the insurance.i had all my back teeth drilled, broken and stuffed with white paste. three weeks laiter i was schedule a free cleaning which you normally get every twice a year but my cleaning was more like digging and scooping, ( beware of the hygienist)they had done a full mouth debridment without my knowledge, on my way out they handed me a rotodent eletric tooth brush and wished me merry chrismas. that left me more puzzled, i should have known they were too good to be true. a week laiter when i came back for the final filling when my mouth was nice and numb they handed me a$250 bill for the rotodent brush and full mouth debridment.i had paid a sum of $2000 including my insuarance, they had tried to bill my insuarnce for the cleaning, and got denied So they billed me instead.i returned there brush and yet they still bill me for the cleaning, they insist they were not in fault since the receptionistthat was there who had quit the following day supposedly should have informed me of the cleaning.how about the hygienist ? shouldn, t she have told me before shoving that rake in my mouth. i think aspen knows it has a very bad un-reversable reputation and soon to be wiped out, its trying to take everyone down no matter what. CAUTION. STAY OUT.
Contact the Better Business Bureau, Attorney General's Office and Medical Board within your state. You can also contact your insurance company's FRAUD department if you feel that this is happening. Insurance companies would entertain a fraud investigation for sure. I don't know anyone's age but if Medicare or Medicaid has been billed for services, you can contact that office to file a formal complaint with the government about Aspen. It's really saying something about Aspen when their own employees can't believe how awful the services are that people are receiving from Aspen and actually say this.
Had total extractions done on 9/27/2007. Received a "temp" set of dentures immediately. The bottoms are too big and I cannot chew. Aspen will NOT replace or redo so they sit in a jar and have for 6 mos., they insist that when I get my "permanent" dentures in 6 mos. they will be GREAT! Well 6 mos. has passed and I am in the final stages of the process. Have been fitted for my "permanent" denture, am NOT satisfied with the way they look or feel, the bottom teeth still look to be too large for my mouth and bite, but the dentist says "Don't worry, we have other methods to secure them..."implants" is what he suggests...(doesn't seem to care that when I walk away from my visit my bottom teeth do not stay in and they are once again in the jar at home, but they can do "implants" for about $2, 000 for the bottom teeth only. H'mmm. Because I am not satisfied with the results or the temp dentures, and cannot get them to re-fit the bottom denture (they cannot understand I want to use them as temp back-ups in case the permanent dentures break, etc) they refuse to understand my need for dentures that fit properly. These are my FIRST dentures, therefore, it has been a learning process...and NOT a good one! I have since cancelled by permanent dentures and am fighting for a credit on the total bill of $6, 800. Wish me luck! And stay away from these Inept, con-artists who never understand English, except when you are deciding whether or not to get dentures (which they guarantee 100% satisfaction... They are the worst!
They are supposed to have someone in their office that can verify benefits and once they verify benefits, they should bill ur insurance and only charge u the 20%. Esp. if they are preferred providers with ur insurance. They agree to accept their allowable fees and you are responsible for your copays.
If u paid this upfront and they receive 80% pay from ur insurance... U WILL NEVER SEE THE OVERPAID AMOUNT BACK. I can guarantee that. They can't even tell you what they do with a credit balance.. the money seems to disappear.
I don't know what they do with it, but something is dead wrong herbe. IN a fraudulent way.
Usually when a business practices in this manner, criminal activity is involved. Didn't say they are guilty of criminal activity. But I would love for 1, just 1 person employed in the office to explain why NO MATTER WHAT, YOU CAN'T GET A PRINTOUT OF ACTIVITYTHAT REFLECTS BOTH YOUR CREDIT BALANCE AND THE CHARGES IN DESCENDING ORDER OF WHEN IT HAPPENED.
IT SHOULD BE AS EASY AS PUSHING A BUTTON. THEN PRIN T OUT THE TRANSACTIONS OF PAYMENT FROM THE INSURANCES AGAINST UR BALANCES.
But yet, they refuse to do so. Or are too ###ed to understand THE LAW ENTITLES YOU TO SEE THE WHOLE PROCESS AND SEE EVERY SINGLE TRANSACTION, ALL TOGETHER.
It's not optional for them. BY LAW, THEY ARE OBLIGATED TO PROVIDE EACH AND EVERY PATIENT WITH FULL ACCOUNTABILITY AND THEY DON'T. THEY PRETEND THEY DON'T KNOW WHAT THE HELL YOUR TALKING ABOUT WHEN YOU ASK FOR THE ###ING THING.
THIS TELLS ME THEY HAVE LOTS TO HIDE...IT ALSO TELLS ME I WON'T PUT UP WTH IT.
Let them bill me again without sending me every single transaction in the last 3 years and I will talk to EVERY MEDIA OUTLET IN NEW ENGLAND AND WON'T STOP UNTIL TV STATIONS AND NEWSPAPERS ARE CAMPED ON EVERY ASPEN DENTAL PARKING LOT FOR MILES AROUND.
Something is more than a little wrong with the way they do business. I just wonder if the lady I talked to today was high off the dental gas or what.
Fraud and rip off!
This fly by night Dental company is a rip off I am looking for any Lawyer interested in my case over 5,000 in procedures and 6 months later and still no dentures. This company is Rude and Racist to there customers. And I am seeking credit towards fraudulent charges.
Read full review of Aspen Dental and 2 commentsStay away from aspen dental!!!
Stay away from aspen dental torrington, ct!!! In 2008 I went to aspen dental. I need a lot of work root canals, couple bridges filings, that what they have told me. They did x-rays and exam. Estimate they prepare show that after insurance I have to pay $3000.00 out of packet. I have applied for care credit biggest mistake ever. They transfer all the money...
Read full review of Aspen Dental and 7 commentsPushing gimmick services
Last week I went to Aspen Dental in Auburn NY. I figured I would give them a try. They were offering free x-rays and an exam. After the X-rays and exam I was called in for a consultation. I was told I need two fillings, at the cost of $250. I was also told I had gingivitus, which kind of shocked me since I take pretty good care of my teeth. The first...
Read full review of Aspen Dental and 9 commentsScam artist!
My employer switched to Aspen Dental. The only place t hat takes this is Aspen. I asked if I could make an appointment to get one tooth fixed until I could afford all the dental and if I could do it a little at a time. They said no and refused to assist me. They said I would have to get a "treatment plan" and sign the contract? Where is there somewhere I can report this too? I mean someone has to let the media and BBB know that this group called Aspen Dental is a bunch of ripoff artists.
I am a single dad with two kids on my own. for years I spent what I could on my ex wife's teeth before we divorced and my childrens teeth then and since. I have not had dental ins for many years (even with jobs I had) over the years I wound up with two hack dentists who really messed me up.
Getting to the base, I now have lost all my upper teeth to rot, and all my back bottom teeth and now the front bottoms are going. I went to Aspen in Nashua NH for help and all was great. the staff was very nice and the dr was great and I told them my story. All was awesome till I sat with the financial person. I said I could pay $100 per mo to get extractions and full upper and lower dentures they said $10, 000.00 and would not set me up on ANY plan due to my not having any credit card or bank account or job currently. I had my mother there who was offering to pay 1/2 the $100 per mo... I can barely eat and if not for my kids I would eat a bullet
It all came down to the almighty $$$ Thanks Aspen!
my husband just got dentures and they are cutting into his bottom gums so he called to see if he could get back in real soon
they told him they would try to work with him, mind my husband id a truck driver and goes in to work at 9:00 everyday
thru the week but they said that they couldn`t get him til 4:00 so he suggested that me is wife could bring them in and I could let them know where to fix them at if so he could tell over his cell phone they respond by saying no they couldn`t do that so he said that
well i guess i have to do it mayself then they said not to do that it would void the warranty
she said they were trying to work with him I don`t know how they think that when they know he is a truck driver and they don`t get done the same time everyday so you let me know what the heck is he suppose to do they sure work with him during the time of getting the dentures now that they are here and paid for they don`t want to work with him it`s like will I got your money yur on your own now
what the heck is that!
Aspen Dental is committed to providing all patients with exceptional service and care. Jackie, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Jackie, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.
I agree 100%, I am telling you do not go to Aspen Dental! They told me I had a Periodontal disease, I went to get a second opinion and they said there was no sign of a gum disease, Aspen was just trying to get money off me! They also said I had 5 cavities, I got a second opinion and was told I have one. Several dentists have warned me about aspen dental, if you don't believe me, just google aspen dental complaints! I thank God I did not get my wisdom teeth taken out there!
Practice!
On Janunary 15, 2008, I went to Aspen dental, Seekonk MA to get my teeth cleaned. After the service, they told me to pay $24, because they said they did periodontal maintenance cleaning on me and I need to pay 20% of it (the total is $125). On Jan 27, I received a letter from my insurance which stated there was no record indicating a history of treatment...
Read full review of Aspen Dental and 30 commentsAbcessed and calcified tooth!
Beware of Aspen Dental. On November 24, 2006, I went to Aspen Dental to get a second opinion about some gum inflammation I was having. Dentist said, I had early stages of gum disease; because my teeth were not getting cleaned good enough. Aspen Dental took all their own x-rays. The dentist, seemed very knowledgeable. Eventually I agreed to have Aspen...
Read full review of Aspen Dental and 8 commentsFraud & cheating!
In 2007 I went to Aspen dental after getting dental insurance. I told them that I wanted some of my teeth capped. I had been going to a dentist all along and 3 months before I went to Aspen I had my teeth cleaned. Aspen took alot of x rays, and had informed me that I had Periodontal Disease and that I would have to take care of this first. They had gave me...
Read full review of Aspen Dental and 18 commentsTreatment or lack of
I have been going to Aspen Dental now for a few years. I was never really comfortable there. After all it is a strip-mall dentist. They told me that I needed major work but I only ever had the necessities done a little at a time. I did have to have one tooth extracted after it became infected. I had told the dentist that it was bothering me but he kept putting it off and putting it off until finally there was no saving it.
The other things that bothered me about that office was that they would do x-rays every single time I went in there. It didn't matter if it was 2 months or 2 years. It just seemed like a money making scheme to me. I have cancelled appointments that they had scheduled for me to do major work because I didn't feel confindent enough in them to file all of my teeth down and replace them with crowns or bridges.
I really like Dr. Anand, however this last time I was in to the dentist he had taken his son to college for orientation so he wasn't in the office that day. I was only there for a cleaning but had to fill out new paper work f or any new medical issues since my last visit. Since my last visit I had been diagnosed with a genetic blood clotting disorder, Factor 5 Leiden, that I have obviously had since birth. The Hygeneist came in to do my cleaning and said that she had to wait for the doctor that was filling in for Dr. Anand. I had already waited a long period of time. The doctor came in and asked me to explain this disorder so I did. She would not let the cleaning be done until I got a medical release from my primary. She handed me the paper and told me to drop it off to my doctor and have it faxed over to her office and then they would call me. that was Nov. 12. 2007. I called a couple weeks later and the receptionist said they had not called to reschedule my appointment because they had not heard from my doctor yet. I called my doctors office and they said they had faxed it that day but would also send them one in the mail. I still have not heard from Aspen Dental. I did however get a statement from my insurance company stating that Aspen billed them for a complete exam. They did not do an exam. The doctor may have looked in my mouth for 5 seconds...and thats pushing it.
my wife had zoom teeth whitening done. she reeived second degree burns in three places in her lip area. we paid about 1100.00 in med bills.they conn't think they slould pay anything for pain and suffering. LISA COUGHLIN THE PARA LEGAL/DENTAL HYGENTIST SAID SINCE THERE IS NO PERMANET SCARING IT IS NOT AN ISSUE. THIS WAS DONE IN ROME, NY WILL BE GOING TO LOCAL TV FOR STORY IF WE CAN'T GET A RESONABLE OFFER. RUSS HENRY
Charged for services not rendered
I went into Aspen Dental on October 22, 2007 for an exam. After the exam I was told that I needed over $4700 worth of work done. I was also told that my insurance would cover about $2000 of it (which I later discovered they would not). They told me, among other things, that I have a very dangerous gum disease in my mouth which needed to be treated with a series of injections and was very urgent. Because I felt pressured and did not have the money to pay for all of this, they had me apply for credit. They barely asked me for any information for the application. When I was unsure what my take home pay was per month (I work seasonally) the "financial advisor" who was assisting me said something to the effect of "I just need a number to fill in the blank." When I got home, I spoke with my wife about what had happened. I had felt so pressured and nervous about being there by the end I wasn't sure what I had even signed up for. We looked over the paperwork and decided to get a second opinion so the next day we called and cancelled all of my future appointments I had made on the 22nd. We were told we had to pay $65 for a cancer screening that was a left over balance. We did and assumed we were clear of paying any other bills to them. When we received a bill from a credit company stating that we owed them over $2700 we were shocked. Aspen had gotten us approved for $6500 credit and then charged my credit for the work I was scheduled to have but never did! It took them 4 weeks and several phone calls to remedy this and we still have had several problems. When I called to ask them why they had charged me for the work I never had, they said it was to "make sure" I was able to pay for it. Although we believe that our problems with Aspen have been settled, we have found they are full of nothing but surprises. We will continue to discourage everyone we know not to patronize any of their branches. They are nothing but a bunch of scam artists who use your health as a way to empty your pockets and hope that you don't know any better.
Aspen Dental is committed to providing all patients with exceptional service and care. Eric, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Eric, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.
For some reason Aspen Dental has been under the impression they can do this. Often they probably do not get paid in a timely fashion for their services once they have rendered them.
HOWEVER, the moment they file for the credit for you, they cannot bill the finance service for your treatment without your permission... and should not.
You can also require they only charge the credit service for the amount done that day and also must provide you with a receipt.
For some reason they push this payment prior to treatment. IT IS WRONG.
I don't think they get that if you push people they will go elsewhere. If you strongarm people enough you won't have enough business to keep your doors open.
I think the method they use in prebilling your credit service, Care Credit, Unicorn or whomever... they feel they don't have to give you a bill reflecting each set of charges and then I truly believe they skim the money.
I NEVER COULD GET A CLEAR CUT BILL OUT OF THE RECEPTIONIST ONCE I PAID UP WITH UNICORN.
NOW, I find they are REBILLING OLD SERVICES... that were already pa id for. Again, to my new dental insurance.
Yet, they don't think they are doing anything wrong.
It's called padding. It's fraudulent and against the law.
About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
Aspen Dental Customer Reviews Overview
Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.
Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
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I agree with your assessment - my experience was limited to making an appointment two weeks in advance - waiting in reception for 2 hours - only to be called and told they had never had the opportunity to verify my insurance (although I had my card & identification, etc.) and therefore would be unable to keep my appointment - The forms I completed - I then removed from the premises and have not been back since!
You should file a formal complaint with the NY Dental Board about what happened. The only way that Aspen is going to be held responsible for what they are doing to people, is if everyone files formal complaints with the appropriate agencies. It is time consuming, I know, but just think of how many people are being affected by this company. It is disgusting that your husband had to endure the pain he did because of their inadequate staff! I listed this email address in another post but here it is again. aerwin@aspendent.com team leader, patient services, [protected] x1299 also contact the pres of Aspen rfontana@aspendent.com