Aspen Dental
reviews and complaints

I went to Cedar Rapids office in April. They printed me out an EOB for services. I paid them $500 for the part that was supposedly left over. I have contacted them several times because my insurance, Delta Dental, needs more information from the appointment, charting from the dentist, etc. I have contacted and spoken with several people at Aspen Dental and they keep making excuses! They told me they have up to one year to finish/close claim. I NEED MY MONEY BACK! My flex spending account needs the correct/final paperwork to reimburse me and I have until December 2018. This needs to be resolved immediately and I need to have someone from Aspen Dental to confirm they have done their job accurately and completely before a I have to seek a lawyer, warn other people about this kind of service and report this to the BBB. Thanks

My husband signed up for expensive dental work, dentures . We used Care Credit and they received their monies immediately. He was having quadrant deep cleaning and we received a bill for $108 for copay for fluoride treatment on the few teeth remaining. That was just 2 of quadrant. He never went back for any other services which they were paid for but continued sending bills and now have it on his good credit. All the money they received for services not performed and they still want the $108!

On 2/9/18, I went in for an exam. I paid $1200 & my insurance paid $386. I was given a treatment plan summary for Comfi fit dentures. I had an impression on 3/8, I picked up my temporary set of dentures. My care stopped at that point. I wasn't comfortable with the dentist at all.
I saw an ad that Aspen states a money back guarantee, so I went in on 9/18 and requested it plus for my bill to be pulled from collections. I was told it's only a 90 day guarantee. I paid $1586 for a temporary set of dentures? The guy stated that it's 1 price for everything. I asked him to break it down & I will pay for the services I used. He refunded me $91 and took my bill out of collections. I feel like I have completely overpaid for the services I received. Yes, I did take 6 months to go in & request it, but it is still the same amount of money. Please let me know if there is anything I can do to get a fair refund. Thanks, Robin Richardson

I went to the dentist and they came up with a number around 7000.00 I had insurance which the ran and said my insurance will cover 3000.00 and I had to take a loan out through the dentist for the rest.. Well I paid off the loan I took out and a year later I get a bill for 3000.00 so I call and ask what it is.. They say well when we put through to get paid from your insurance it was cancelled. I said you put it through while I was there and you made me take out a loan also... They said they just send an estimate in to insurance? An estimate? I didn't get a estimate when I took out a loan... I got a total # which is paid... So because they dodnt put it through to get paid while I had insurance... They waited and I switched jobs and have different insurance they say i'm responsible for that money... Sorry but couldn't afford the loan I took out and barely got that paid off without starvin... I wouldn't of ever got the work done if I had to pay the whole amount... Now my bridge broke not even a year later that I paid 3000 dollars for.. They wont even see me till I give them money and they said it isn't guaranteed either... Bunch of scammers and they do [censored]ty work! I will never pay them! They use the cheapest stuff so things break and you have to keep going back!

Today we where scheduled to go to Aspen Dental to get my husbands permanent partials. When the receptionist called to remind us she advised me that my husband needed a deep cleaning before getting his permanent partials put in . I advise her that we did not have the money at this time to get the cleaning its a $1000.00 cleaning. I told her we can't get it at this time. When we pay down the Dental first Then we'll do the cleaning. Then the technician also tried pushing the cleaning on us also. Saying that the teeth would not fit the same if he got the cleaning later. Then the dentist came in and started his sale service and started screaming at me, because my husband and I decided to do the partials and later do the cleaning. This dentist advised me I wasn't a dentist. Made us feel super irresponsible, and went on yelling and raising his voice at us. My husband ended up getting his temporary partials and we walk out. No one came to the back after the dentist.
My husbands name is Leo Ramirez, we go to the Harbison Aspen Dental. We are incredible disappointed at these actions and attitudes. This has been a terrible experience. You should look into it.

I had an appointment and confirmed it same day drove 45 minutes to get their and they said I have to reschedule your appointment it's a 2 hr apt. I rescheduled again went today my name was marked out waited 1hr they said oh have to reschedule 2nd trip. No service that got their money and can't get my teeth finished and said I can't go to a deferment Aspin office. I need compasated for the trouble can't see to get the work finished but they get their money for unfinished work?

When I went to Aspen Dental they gave me a price of $9, 000 for Foreman at work to give me a new set of teeth and to do extractions! I proceeded with the procedure and after getting my set of teeth I found out that I had a gag reflex! Despite the fact that I had to gag reflex they decided to proceed anyway! Dr. Cheeks assured me things will get better! After the final set of Dentures were prepared I still gagged so they filed down the Chiefs I didn't gag anymore but the fit was improper! I have no use for these to stay uncomfortable it's like wearing a size 14 shoe when you wear a 9! These are totally useless to me after spending $9, 000!

This is a follow-up on my initial complaint dated 8-27-18. Shortly after my complaint I contacted Lisa, Phone # [protected], who indicated my $163.00 would be put back on my credit card and the matter would be investigated. NOTHING HAPPENED. I contacted her again on 9-17-18 about my refund and she indicated she would get back with me. A week later NOTHING. It is apparent the dentist, who refused to prescribe an anabiotic for a confirmed infection, is not the only one who is incompetent. This matter needs to be investigated because the dentist poses a risk to the community. My friend in Winona stated"your experience with Aspen is not reflective of the dental care we receive in this area". I believe my friend, and again I am requesting a complete refund of my money because I received no treatment while in Winona. Someone who provides oversight can contact me at [protected] or [protected]@charter.net
Thank you
David Combs

cc; Bob Fontana, CEO Aspen Dental
American Dental Association
BBB
File

Around May I had several fillings placed, since then I have had two of the teeth that Aspen "fixed" extracted, due to an increase in pain. I had the first one pulled at the Aspen office, the dentist stated she had tried to save it. When she pulled the tooth it was not numb, I felt everything. After all that Aspen dental charged me for pulling it, as well as the cavity they filled in this tooth.

I should not have stayed.. I have been a client for 6 plus years in the past very impressed with Aspen Dental... this past year went in for a check up and cleaning on the west side location and was appalled at how dirty and unsanitary the room was.. so decided not to go back .. thought it was the office manager not having proper maintaince and cleaning.., to give another try made appointment at the east side location 508 N. Greenriver Rd. Evansville Indiana 47715 phone [protected]. This location dental exam room in the same if not worse condition.. and i saw NO signs of sterilization of instruments... i have many pictures of the room i was in.. and will submit them to you... My name is Freda Lopp i had a appointment today at 11:00 am.. the service was suppose to a periodontal cleaning. It was a joke... a 300$ with a discount plan joke.. on top of feeling like i was in a dirty place..

I went to Aspen Dental to get a top plate made after having my upper teeth removed by my regular dentist! I was surprised when the receptionist told me rudely to "Sign in and sit down"It was steady downhill from there.All they seemed to care about was my financial status(as I was paying out of pocket).The cube they sat me in for my procedure was full of gnats and there were several pieces of stuff on the floor, I assume from other procedures. I was then put through one of their many procedures and cast were taken. I was told to come back in 2 weeks.All in all it was a long drawn out mess. After what seemed like forever they had my plate ready(although they hurried it up because I complained that they did not inform me how long their process took) . I showed up for my plate and was handed a zip lock bag with a plate and told to" put it in" and then escorted to the door, although I had questions about care and maintenance. This was the very rude and now I am afraid to return there for my permanent plate. All Aspen wants is your money!

In May of 2017 I signed a contract for dentures with aspen dental for over 6000 dollars! Full upper and partial lower! Was told this was Total cast in the door and out! Have signed contract stating 00.00 balance! In June I went back for adjustment after gum swelling went down! Dentist was to finish taking out part of molar that he didn't get first time! When he started to inject me with numbing the needle hit my jaw bone and hurt extremiling bad causing me to jerk a bit. The dentist had his arm resting on my arm and he jerked back and began to scream at me! " what the hell is wrong with you" " you are not to move do you hear me" " you are to never move do you hear me"! Over and over yelling at me! " now I'm going into the other room to calm down and you do the same before I get back"! I got up and left! I would have never been back but I had paid for everything already!
I went back in December to get my permanent dentures fitted and made! That took 3 more visits! Never was I told there were anymore charges! Then in January on the last visit I ask " ok I'm done right"? Yes you are finished'
I was sent an email asking for a review of my experiences with Aspen dental, I gave a true account of the dentist and said I would never recommend them to anyone! A few weeks later I recieved a bill for my lower partial for over a 1000 dollars! They submitted it to insurance which I no longer had! When insurance wouldn't cover they changed the date to May 2017 and recieved a partial payment from insurance ! They then sent me a bill with the remaining amount they were trying to over bill me for! So insurance fraud! I called the office manager who was new! He stated he would investigate and write it off if he had too! Well now it's been sent to Collectiins !
Please help me!
Catherine Flores

I have quite possibly the best insurance in the game (Guardian) and I have had this insurance through my mother since the day I was born 18 years ago. I went into Aspen Dental in Findlay, Ohio on 08/09/18 to see if they could possibly outsource me to get my wisdom teeth removed. I did the whole first visit Chabang. The Perio Charting, the Xray Panoramic Film, the Complete Series Radiographic Images, the Comprehensive Exam. With my insurance that should be covered. I got my bill from Aspen around 9/5/18 so about a week ago and my bill is due today 9/18/2018. I was fully prepared to pay it in full or perhaps set up a payment plan until I looked at my bill closer. The date that I went's (8/9/18) description: D0150 Comprehensive Exam $82.00 and D0210 Complete Series Radiographic Images $133.00. On 8/10/18 the Claim was submitted to Guardian Life Ins Co. On the back of my bill, it also goes into length exactly what happened that day, what services and their prices, etc. Beside my Radiographic Images and Comprehensive Exam the price is two Ts. Under the note it says: Per the insurance company, the patient's coverage was terminated prior to this date of service. Like I've said before, I've had this insurance since I was a child, 18 years ago, and I have always been under my mother's insurance. She has held the same job for 22 years that has provided the insurance. The day of my appointment I met with the HR running the facility my mom works at the verify that I indeed was covered and to pick up my insurance card. She told me yes, you are covered, and here it is.

we just drove 45 miles back from aspen dental in joliet, ill. They told us they can not service us because the insurance 10 months ago did not pay the extraction of my teeth.$1000.00 we paid $4700.00 in full back in dec. 2017. this was a 7 year warranty of satisfaction not. we made too many trips for adjustments we need a lawyer. [protected]@yahoo.com

I had aspen dental extract my bottom teeth, they said it was needed. After that I had some bone sticking up they went in and too more bone than needed. and told me that I would need to have dental implant. Insurance does not pay for that. Now I am stuck with dentures that only stay in with glue maybe for two hrs. it seeps out and my mouth gets sticky. I am chewing on my gums because they did an improper job. I am so ashamed to go out in public with no teeth. I can send you a picture of my mouth if you need it. It is really bothering me to go without teeth. I am at a loss as what to do about this. Is there any way you can help me?

I was seen in 8/02/18 for my first appointment. It was in the article that your first appointment was free with a free xray and evaluation on what you needed done. Well everything started out fine and the first incident was I put on the paperwork that i have a clogged carotid artery and a infected bubble on the roof of my mouth. Which after the exam I had to ask her to look at because that was my main reason going. Something came up about my artery and they had failed to take my blood pressure. After they took that and it was a little high but ok. She proceeded to tell me that I need to keep my bottom teeth and get a partial. For one the tooth she wanted me to get a root canal, crown and cap on isn't even a quarter of a tooth. Long story short I got through with the exam and went to the office manager to get the plan worked out the the fee process. He put in what the Dr suggested to be done and it came to over 10, 000 with my discount I pay for it was 8500.00. I tell him I can't even come close to paying something like that. So he says thats no problem we have financing and we got you. I explain their not going to approve me because I'm in a dispute with some stuff on my credit report and I have no credit not bad but no credit. He said thats no big deal. How much can you afford a month and I said maybe about 150.00 and he gets excited and says oh thats great Im going to get you a loan garunteed. Well he call the first loan company then the second then third. Well his gurarnteed went down the drain real quick. So after that his nice attitude went with it. He realized that I don't have a lot of money and pretty much just started rushing me. I asked wasn't this just that the appointment to see where you stand so you can get your finances in order. Well the ruder and pusher he was getting so he kept giving me all these high prices and I am just asking about dentures all teeth pulled. He comes up with some crazy number like 6000.00. I walked out with a paper saying top plate only almost 900.00. I just went back on Sept the 12 and I talked with the lady about how much if I get them pulled at the free clinic and just get dentures and she was very rude and I was very upset when I left there. My boyfriend is giving me 1000.00 towards my teeth but I left with a paper saying 1800.00 for the dentures and was so rude I was going to call a lawyer when i left. They thought I had money and when I they seen that I didn't they acted like I was below them and didn't want to deal with me anymore. First they pressure you into the highest priced things they offer and then if you can't go that route they treat you like a piece of crap. I hate that place and I will never go back there. I had to ask for some antiboitic because that infection on the roof of my mouth is making me ill. She wouldn't even have seen it if I wouldn't have said something. She didn't even look in my mouth very well before she came up with a 10, 000 dollar recommendation. Now 1800.00 when it clearly say on their add 600.00 something. I just think they shouldn't treat people the way they do. I work for a living and i deserve just as much respect

Patient: Lynn J Patton DOB-7/17/1951 #[protected]

After receiving recommended endodontic treatment on tooth # 3 by B Taylor, DDS in Madison, WI on 1/11/2017, I was seen at Aspen Dental (Wausau Office) for placement of a crown on the named tooth. After a temporary crown was placed on tooth # 3, I received the permanent crown on 2/23/2017 for a cost of $863.36. On 08/6/2018, it was necessary to replace the crown on tooth # 3 as it was not fitted correctly as is obvious in the enclosed ex-ray, to the cost of $1200. Although, I realize that there is not a lifetime guarantee on a crown, a crown lasting for approximately 18 months is NOT normal.

According to other professionals as well as the American Dental Association the average lifespan for a well-maintained dental crown is typically around 15 years. I am aware that when taken care of properly, a crown can last up to 25-30 years. I also know that there are many factors that can affect the longevity of a crown to include a person's oral hygiene habits, along with the day to day wear it is exposed to. In addition to daily brushing, I use dental flossing and a water pik so I do not feel that my oral hygiene habits contributed the how the previous crown fit nor was the day to day wear it was exposed to. Therefore, I can only conclude that the crown never fit properly. Consequently, I am requesting a refund for the crown on this tooth as it was never placed on properly.

Thank you for your anticipated cooperation in this manner,

First I want to say that your dentist attempted to repair a crown which cost me over a thousand dollars but failed. He apparently caused further damage to it by the drill vibration as it fell apart just after leaving the office. The business made no amends but sold me another thousand dollar crown. They put in a temporary one which fell out during my ride back to North Carolina. I have had NO tooth protection for three weeks now and the business had the ordasity to call me the morning of my replacement scheduled appointment with a lame excuse that the system was down so they couldn't do the work? I was already in route to South Carolina from North Carolina by then. I want my $500.00 back for the crown and you need to refund my insurance company as I am going to have my repairs done at a competent dental business! You also need to pay for the damages done to my initial crown. I am contacting the Aspen dental Corporate office about this matter prior to filing a complaint with the BBB and State Attorney general.

On 9/12/18 I went in to your Mt.Pleasant location to pay my mothers balance with her Genesis card. My mother who is a cancer patient and going through Chemo and radiation currently had apparently not received the first bill causing this amount to be past due which the ladies at your office told me you've locked her account and she is not eligible to use her card. My mother is currently not able to pay this bill any other way. I respectfully request you resolve this matter and allow her to use the card she obtained by suggestion of your company to resolve this debt.

Thank You
Melissa Cain

Patient Name: Raylene Cain

Sept 11 2019, I called Aspen Dental in Warner Robins, ga to request a copy of my three children xrays. I was told they will make a copy and I can come pick them up. I came to get them about 2 hours after I called however when I arrived, I was told that someone had already picked them up. Im like how is that possible when I didnt send anyone to picked them up and how did they get them without showing an ID to prove who they were. The rep at the desk could not explain this. Now someone in GA has access to my children personal info due to the fact the Aspen did not use proper sercuity measures to protect their personal info.