Aspen Dental reviews & complaints 1644
Keywords
refund insurance teeth office appointment money complaint procedure fit x-rays corporate office denture communication dentist business days mouth cleaning manager oral surgeon aetnaNewest Aspen Dental reviews & complaints
dental non service
I went in on 10/23 based on information from your website that you can repair dentures. That was all I wanted. I was told I needed panoramic and regular exrays, treatment for periodontal disease, a cleaning a deeper cleaning, and a root canal on a tooth that isn't even bothering me. Then on top off all of that which my insurance does not cover you can't repair my denture only make me a new one AND all because "it's the law". There is no law that all of those things are needed. Now my gums are getting abcessed by my partial rubbing them in one spot. I hold Aspen Dental responsible due to false advertising, bait and switch tactics and full on negligence
overpriced broken dentures
Have complained since day one. I went in with a coupon for dentures for $ 1500.00 and needing 6 teeth pulled according to them. I was thinking $1000.00 for ectractions yay, not bad. Hell it's over $5200.00.
They scare me to death with a biopsy they totally screw up.
I am still paying for them and the FRONT tooth I told them was loose finally fell out. Since the Somerset Ky., does not care or respond I am taking this and the get an attorney route.
I asked for the bottom a certain way but didn't get it although promised. Ill fitting now super glued as well.
My whole time in the office I did complain and never did anyone try to resolve my concerns or issues.
There is no "customer satisfaction gaurantee" as far as I can see. It reflects on the whole Aspen Dental name not just the Somerset KY., office.
I am sick of shoddy treatment at ennormous cost.
billing
I visited Aspen Dental in Waltham MA. and after discussing with the Insurance I was told how much it will cost me and I paid what they asked which is $602.After the work is done, I had some problem but the Dentist and her help were very good to help.Then I received another bill for $374.60 and when I asked the reason she blamed the Insurance for not paying and keep telling me that I have signed to pay which I never denied.If I had known that it will cost me that much I would have looked for another alternative.
When I contacted the Insurance I was told to Contact the Dental Office so they can fill out an Appeal Form explaining that everything done is part of the first Procedure.I informed this to the Manager and she said they will do that.After a while I keep getting the same bill. I contacted my Insurance if they received the Appeal but they said no.Then I contacted the Dental Office and asked why they didn't send the Appeal Form and the answer wasn't satisfactory.Again I asked her to send the Form and I am not sure if she did but still getting the Bill. I am also getting a reminder note that I have to make an appointment for the final Partial Dentures.I don't know how to proceed from here.
Account # 4657280.
Thanks for your help,
extractions
Told them I had bad dental experience before and I had anxiety. I was told I would be prescribed a valium. I wasn't, the dentist didn't introduce herself before my procedure. The dentist and assistant talked about other things, wedding, kids, Halloween the entire time. I have had other dental procedures and never once felt the needle go in my mouth, usually it's like a pinch. If they paid attention to what they were doing they would have numbed my mouth correctly before they put needle in my mouth. My dentures don't fit. I have already went back. I have to go back again because I can't close my mouth and I have to go back to work. I would expect the dentist to look at my mouth after procedure to see if everything is ok. I'm in more pain than I have ever been in after dental procedure. I almost left before my extractions and now I wish I would have.
billing
Service Date: 04/17/2018
Aspen Dental, Waco, TX
Client: QUINTERO, Isolda M.
P. O. Box 8754 Waco TX 76710
[protected]
I had cleaning services on 04/17/2018. It was my every-6-month visit.
On 6/2018 I got a bill from Aspen Dental, for the cleaning services.
I did not know of the change. Aspen Dental-Waco did not verify my elegibility on the service day, and 5 weeks after the appointment sent me a bill.
I contacted my insurance provider and found out that the provider had changed and Dental had not been assigned as my dental office.
I spoke to Aspen Dental several times between 5/2018 and now. The billing person, Mr. Rodriguez, told me not to worry; he said that the billing process was slow and that I did not need to worry.
Today I received a Collection Notice, account # 6606035.
My complaint at Aspen Dental is because:
1. On the day of service I was checked in as if I was elegible for the services without out-of-pocket cost;
2. When I contacted Aspen Delta in Waco, I was assured by Mr. Rodriguez that I did not need to do anything until hearing from him or Aspen Dental;
3. Aspen Dental has sent me to collections without informing me, thus, betraying my trust in the employee who has been responding to my calls.
4. Aspen Dental has a duty to inform a client of the cost of services prior to the services being provided and not afterwards.
5. I am requesting that Aspen Dental erase this charge.
aspen dental dalton ga... please beware of this scammer!
Iris R.
Yes same thing. At the cleaning they said I had a mild bit of periodontal disease; they said it wasn't severe and I hadn't lost any bone. Long story short I had a tooth that had come out and they were to put a tooth in and continue the periodontal treatment. My coworker told me to run while I had a chance when I told her I was going there for treatment. I got out somewhat in time. At my visit I was coerced into getting a DentalFirst plan which would cover my full treatment. I immediately backed off any further consultations and treatments. I was given a 130 dollar toothbrush, and I only got a x-ray and one side cleaned for periodontal...drummrolll...my overage was 400 on my DentalFirst card; that was after the 1800 reversal...then they charge me 700 dollars for what I do not know. I was told the full services were on my card, so why am I paying more money on top of what I owe? I asked the lady, "So a half periodontal cleaning, x-ray, and toothbrush, which remind you I am already paying for on the card, is around 1300 dollars?" "She said yes"...I'm sensing a scam..please do not go here. I will definitely not be paying this, they got me messed up!
upper dentures have never fit
I got uppers in April 2016 first the holes in my uppers are still not healed I call them cause I can't eat even had a feeding tube and TPN to get nutrition when I go in they say all is good nothing wrong yet I have sores sore spots and the dentures are far too big now their trying to talk me into lowers without fixing the tops you can reach me at+[protected]
Thank you jill
consumer fraud
Before I proceeded on with the appointment they told me certain things are cover and after the appointment I was billed .. I called and told them the situation and they told me they will fix it. I received the same bill weeks later and they changed there tune saying they will not pay it. There poster outsise says free exam. They do the exam and then ask about my insurance.
I was told one thing befire I proceeded with the appointment and received a bill.. I called when I received the bill and explained the situation and was told they will take care of it.. I then received the same bill again and was told the will not take care of it
periodontal cleaning
On July 16, 2018 I went in to Aspen Dental after having made an appointment to get a cavity filled. I went in and they did lots of xrays. They then examined my teeth and told me I had periodontist and that they wanted to do a cleaning. This is the first time I had heard of this and I asked if they could still fix the tooth that was hurting me. I was told they could fill my cavity because of the bacteria from the periodontitis. I explained that I was in a lot of pain, which they knew because my blood pressure was high and they checked it quite a few times. They told me cleaning should help with the pain so I agreed. I was never told how much the cleaning would cost. I was told it would cost over $25, 000 to fix everything. A lady asked me to sign up for a credit card to cover what my insurance would not. I asked her how much my insurance would pay and she said she did not know because they had not run it yet. I was approved for a credit line of $2, 500 with dental first financing. I have paperwork showing that I financed $1, 383.54. That is all the paperwork I have. It does not tell me what exactly that money went to. When I got my credit card bill I was charged $2, 106.28. I have no idea what that money went to. All I know was I went there in pain and left in even worse pain and in debt.
charging me more money than what was agreed upon
I went to Aspen dental to have my teeth pulled and to get dentures I was quoted a price now they say I need to pay more bc they messed up. The lady I have spoken to is rude and has brought so much anxiety to my life. My dentures are paid for however they will not give them to me it is absurd and extremely stressful. I spoke with the doctor he said he will pull my chart and call me back he never did. I want to sue them for quoting me a price then turning around saying I owe more.
full mouth teeth extraction/shotty dentures
I had all of my teeth pulled 1/19/17 after being examined and pretty much scared into it after being told that my bad teeth were putting toxins in my body that were/would kill me. Day of pulling they shot me up with so much Novacaine that I swell up to the point if I didn't breath through my mouth and keep my mouth open at all times I would have suffocated. The dentures were put in my mouth and the bottom one was to big. Had to many teeth in it( I'd had 2 extracted when I was a teen cuz my bottom jaw was over crowded). They refused to listen to me or do anything about it. I may have managed a total of 3 days wearing the t before I totally and utterly gave up on it. Within a month of having them I lost a tooth out of the top eating pizza. They are crap. I only ware my top and they have patch jobs all over them. The same tooth fell out about 4 months ago and after all the headache I refused to go back. Within the last 3 weeks 2 more have fallen out.
misrepresentation of dental work and barges for those services.
I went to Aspen dental to get work done to my teeth. They took X-rays and then one of the dentist and the hygienist examined my teeth and said that I needed heavy duty cleaning and had a couple cavities that needed filled. I was told that the procedure would have to take place on two separate occasions. Hey would take one day andok on the right side of my mouth, and the next day to work on the left side. Was shown to Scheduling and also to find out how much this procedure would cost, I made my first appointment then I was told the cost would amount to a little over $800. I paid for half the bill and said goodby, and was very surprised about the price.the following week I showed up for my appointment, and before any work was done they asked me to pay for the remainder of the bill, I asked why did I have to pay the rest of the bill since no work has yet to be done. They told me it was procedure. I told them there was no way I was pay it he rest of the money and asked for the money back that I had already paid. After slight argument about getting back my money I was shown to the office of I guess office manager. Leah, who seemed so very nice and who managed to talk me into getting the work done, For the amount that was quoted me. I told Leah that I would get my teeth cleaned but I would forego the cavities at this time. They did the cleaning. It was not the cleaning that they quoted me on, that was supposed to take two days, it was just a regular cleaning, it took about one hour maybe a little longer. When it was done, I went to talk to Leah, but she was busy with some other people and she told me that we were now even I did not owe them any more money. And said goodby. My mistake I did not ask for a receipt. I trusted Leah. About three weeks later I got a bill from Aspen Dental for $1, 400.00
I went over to their office to talk to Leah and she told me not to worry about it. The main office takes a while to get their records in order. Again I trusted her. Now I have a collection agency trying to collect over $2, 000.00 from me. What do I do. I am a senior citizen and a widow and I guess I was just too trusting and did not believe that any person could be so dishonest. What can I do. Please help me.
extract w/ bone remv/sectn
I went in on October 12th 2018 for a tooth extraction. I was numb up with 3 shots. Then Dr Khan went to take the tooth out. I felt a great deal of pain and only a piece of the tooth was removed. Then the dr explained to me she couldn't get the rest of the tooth out and that there was no more she could do and I would have to come back when the dental surgeon is in the office to have it completely removed. I told her I was in alot of pain and had to go to work. She said all they could give was Tylenol 3 for pain. A few hours later that day I took the Tylenol 3. When the shots wore off, I was in the worse pain I have ever been in, and to the point where I was also nauseous. (I also went to work had to leave and lost 6 hrs of pay.) So my husband took me to St Joe hospital. The ER physician stated it was so mangled that she gave me a shot of hydromorphone with promethazine. And sent me home with Norco. I have another appt with Aspen Dental in Mishawaka on Oct 17th with the dental surgeon and I petrified. I am demanding a refund of $78.40 so I can go to a different dentist and get this tooth out once and for all. I paid for a service and it made the situation 100 times worse and the tooth didnt get removed. I will have to miss another day of work. This is the worst dental experience I ever had.
jeremy dzingle dds (the dentist)
Date of service - 9/14/18
I called to have a regular check up scheduled plus a consultation about a possible implant procedure. I must say the receptionist and hygienist was very professional. After getting my teeth cleaned the dentist came in. The first concern I had was, he never directly addressed me about my dental experience. He only asked me one question, the rest of the time he addressed the hygienist as if I wasn't sitting there. he kindly told the hygienist what I needed, and what his plan was. When he was done, I finally got to ask a question. I asked, what about my consultation for implants, he turned around and said "You are no candidate for any kind of implant procedure and you should just stick with what I told you". Later that day I researched an oral surgeon for more answers, and a second option. I was told to make an appointment for a consultation, and I would need a referral from the dentist I had just visited. I called back the next day asking for a referral, I was told the dentist was on vacation and I would have to wait. I waited about two weeks to call back; I was then told " the dentist said he would not give me a referral because he felt you should follow the procedures he had proposed". I didn't know a dentist could be so rude, all I wanted was a second opinion. Does he treat everyone like this, or just some people!
Truly Shocked
permanent denture/adjust bill
It will be a year Oct 23 that I had my surgery done. Per my agreement I was to have new Upper Dentures to replace my old ones and New bottom dentures post surgery. I requested a run down of all my appts and the service provided. What was given me was incomplete. The Top Temporary dentures are fine... The Bottom temporary dentures are awful. My last appointment there to be fitted (date unknown and not provided by Aspen) I told them the bottom dentures do not work and don't stay in. they recommended using adhesive. That worked UNTIL I took first bite of food, which was mashed potatoes incidently and flew out. I work with the public and can't be talking to clients and having this issue. Absolutely nothing has been done to correct the issue. I want the Upper Permanent Dentures done as the fit is perfect. I DO NOT WANT THE BOTTOM DENTURES; PERIOD AND WANT THE COST REMOVED FROM MY BILL
billing
I went to Cedar Rapids office in April. They printed me out an EOB for services. I paid them $500 for the part that was supposedly left over. I have contacted them several times because my insurance, Delta Dental, needs more information from the appointment, charting from the dentist, etc. I have contacted and spoken with several people at Aspen Dental and they keep making excuses! They told me they have up to one year to finish/close claim. I NEED MY MONEY BACK! My flex spending account needs the correct/final paperwork to reimburse me and I have until December 2018. This needs to be resolved immediately and I need to have someone from Aspen Dental to confirm they have done their job accurately and completely before a I have to seek a lawyer, warn other people about this kind of service and report this to the BBB. Thanks
copay
My husband signed up for expensive dental work, dentures . We used Care Credit and they received their monies immediately. He was having quadrant deep cleaning and we received a bill for $108 for copay for fluoride treatment on the few teeth remaining. That was just 2 of quadrant. He never went back for any other services which they were paid for but continued sending bills and now have it on his good credit. All the money they received for services not performed and they still want the $108!
aspen dental columbia mo
On 2/9/18, I went in for an exam. I paid $1200 & my insurance paid $386. I was given a treatment plan summary for Comfi fit dentures. I had an impression on 3/8, I picked up my temporary set of dentures. My care stopped at that point. I wasn't comfortable with the dentist at all.
I saw an ad that Aspen states a money back guarantee, so I went in on 9/18 and requested it plus for my bill to be pulled from collections. I was told it's only a 90 day guarantee. I paid $1586 for a temporary set of dentures? The guy stated that it's 1 price for everything. I asked him to break it down & I will pay for the services I used. He refunded me $91 and took my bill out of collections. I feel like I have completely overpaid for the services I received. Yes, I did take 6 months to go in & request it, but it is still the same amount of money. Please let me know if there is anything I can do to get a fair refund. Thanks, Robin Richardson
bill/insurance
I went to the dentist and they came up with a number around 7000.00 I had insurance which the ran and said my insurance will cover 3000.00 and I had to take a loan out through the dentist for the rest.. Well I paid off the loan I took out and a year later I get a bill for 3000.00 so I call and ask what it is.. They say well when we put through to get paid from your insurance it was cancelled. I said you put it through while I was there and you made me take out a loan also... They said they just send an estimate in to insurance? An estimate? I didn't get a estimate when I took out a loan... I got a total # which is paid... So because they dodnt put it through to get paid while I had insurance... They waited and I switched jobs and have different insurance they say i'm responsible for that money... Sorry but couldn't afford the loan I took out and barely got that paid off without starvin... I wouldn't of ever got the work done if I had to pay the whole amount... Now my bridge broke not even a year later that I paid 3000 dollars for.. They wont even see me till I give them money and they said it isn't guaranteed either... Bunch of scammers and they do [censored]ty work! I will never pay them! They use the cheapest stuff so things break and you have to keep going back!
WHO OWNS THIS WEB SITE?
I am a service connected veteran who has one hundred percent dental care, my husband is Vietnam era vet and i volunteered to pay for his teeth at Aspen. I have never done business with professionals who act like them.
partials
Today we where scheduled to go to Aspen Dental to get my husbands permanent partials. When the receptionist called to remind us she advised me that my husband needed a deep cleaning before getting his permanent partials put in . I advise her that we did not have the money at this time to get the cleaning its a $1000.00 cleaning. I told her we can't get it at this time. When we pay down the Dental first Then we'll do the cleaning. Then the technician also tried pushing the cleaning on us also. Saying that the teeth would not fit the same if he got the cleaning later. Then the dentist came in and started his sale service and started screaming at me, because my husband and I decided to do the partials and later do the cleaning. This dentist advised me I wasn't a dentist. Made us feel super irresponsible, and went on yelling and raising his voice at us. My husband ended up getting his temporary partials and we walk out. No one came to the back after the dentist.
My husbands name is Leo Ramirez, we go to the Harbison Aspen Dental. We are incredible disappointed at these actions and attitudes. This has been a terrible experience. You should look into it.
Aspen Dental Customer Reviews Overview
Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.
Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.
Aspen Dental In-depth Review
Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.
Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.
Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.
Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.
Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.
Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.
Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.
Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.
Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.
Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.
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