Aspen Dental
reviews and complaints

I have been a customer for a year and paid in full my dentures with my debit card, at the office located in ft. Myers, Fl. with Dr. Montero that took care of me, I have no complaints about him.
My complaint and total disappointment have come when I went last May 8th, 2018 to get my permanent upper denture and also to get a refund on my bottom ones since they would not stay in with the glues or powders. I was informed by the doctor that saw me a lady doctor, Dr. Montero was no there, that I could have implants which I said no since I did not have the money to have that done. All the money I had I had given them when I first went there. So I talk to Hunter the office manager and after he told me again my options, I repeated to him what I had told the doctor previously, he assured me there was not a problem for the refund that it would take 7 to 10 days back to my debit card. I had even called him that Friday, since I remember the debit card on file, had been changed over the course of the year by my bank and he told me we had to wait till it went through and rejected until we could provide the new card. Fine, I shall wait then. Today May 16th I received a call from Hunter, the office manager to tell me that corporate had declined the refund since the 9 days of warranty had expired. What 9- days? No one ever told me that they were only good for 90 days? He replied you could have brought them back for realignment. I did have impressions taken 3 different times and that was not the problem, again they will not stay in with the glues or the powders...
To make the story short, he asked me if I will like t schedule an appointment to have them remade? how many times do I have to keep saying the same thing over and over again, they will not stay in. He said they will keep my lower dentures there until I could pick them up, to which I responded, I have no use for them. And I am very disappointed this information was never told to me before or I would have brought them back before the 90 days. I will make a complaint and leave a review in your corporate offices. If you notice at no time while all of this transpired in our talks I was told about the 90 days only when corporate denied my refund!

This is a formal complaint to Aspen Dental Corporate for dental work I had done and is still not fixed. I went to the Port Richey, Florida office. Also The Oswego NY office. The Regional Rep told me that the work would be covered BY ASPEN DENTAL. I am a snowbird and dealing with 2 offices. This is a timeline of my ordeal with Aspen Dental and the problem is not fixed at this time.

January 10, 2018 - It was my first time at Aspen Dental. I had the X-rays and checkup. I told them I have had a problem with an old crown and that I needed them to look at it as soon as they could because I had been in discomfort for a while. They said they would look at it after the cleaning. They said they would know more when they took off the current crown. I went to schedule the cleaning and they gave me a Jan. 26th appt. (My husband had his cleaned on Jan. 10th without a cleaning appt. He also went back and had a cavity filled the next day on the 11th) At that time I thought it odd that he could get in earlier than me when I was the one in pain.

January 26, 2018 - Had my teeth cleaned. It hurt during the cleaning. I asked for them to be careful with it. That woman was very nice and she was gental. When I went to schedule an appointment for my crown they scheduled it on Jan. 30th.

January 30, 2018 - Both dentists looked at it. When it was taken off they decided to do a gingivectomy. They also had to grind down a post that was in there from the old crown. I was told to use salt water rinse and that was it. They put my temporary crown on.

February 16, 2018 - My temporary crown came off. It was a Friday night and I had company from out of town. I called the emergency number. The Dr. called back and said to come in the next morning. (I guess the Port Richey office was the one opened that Saturday for emergencies)

February 17, 2018 - When I got there my real crown was there. The Dr. put it in. It did not feel right to me but the Dr. kept saying you have to get used to it. That he had one just put in and it takes time. It felt real long to me.

February 23, 2018- As the time went by my whole side of my face got swollen. There was a bump on the back of my gum were they did the surgery. I called early for an appointment. They said they could not give me an appointment until the 27th at noon. I tried to wait but I was in so much pain I went to the office. (on that day the receptionist was horrible) She told me my appointment was not until the 27th at noon. By this time the receptionist got other workers involved. I tried to explain what had happened and that I was in pain They told me the Dr. was is surgery and they could not talk to me. They told me that I would have to go to Largo on the weekend or come in on Monday as a walk-in) I was so frustrated and in pain at that time I could not argue anymore. They gave me no other option then to wait until the 27th because it would be the same Dentists that put it in. At that point I thought it might be very infected.

February - 24th - The pain got worse. My whole side of my face and jaw was sore. I could not even sleep. At 6am I called the emergency number. The answering service said the Dr. would call back within 10 min. I waited. The answering service called me back and asked if the Dr. called. This was about a half hour later. The Dr. still did not call. Again the answering service called me back about 10 min later. No call from Dr. I then called the answering service for the 2nd time. It was about 8:30am by this time. Again the phone calls came from the answering service to see if the Dr. called. After the service called me at around 10am I gave up. I got in the car and went and got over the counter pain medication. For the whole weekend I was sick to my stomach and throwing up. I could not eat anything.

February-25th - Later in the day finally a Dr. called and left a message (I was sleeping when she called. Tired from being sick all weekend) - She told me to come in the next morning at 8am when they opened.

February-26th I was the first one at the door as they opened. Same receptionist was there. They gave me a very hard time. I told them the Dr. left a message for me to be there at 8am. They told me I could not be looked at until Tuesday the 27th. I was not going to take no this time, I sat down in the office and finally the Dr. came out and they took me in. The Dr. only ground the crown down a bit. I had novocane so I asked if I could keep my Tues. appt. To make sure it was better. They said yes and I left. (They told me that if the bite is off it could cause the pain)

February-27th I go back at noon. I felt it needed to be ground down more because I was still in pain. When I got there they told me the appointment was canceled. It was the same receptionist and she also denied ever giving me a Tues. the 27th appointment. (she gave me that appt. at least 3x throughout this ordeal) Then I got called back to one of the cubicals and got yelled at for not stopping by the desk on my way out the last time. (The Dr. and that person who yelled at me were the ones that said I could leave the day before.)
Finally the Dr. saw me. He had to grind the crown down even more. I told him I was leaving for Palm Springs on March 13th. I told him this should have been all taken care of by now. He told me to give it time. As of March 10th it was not better but I went to Palm Springs not being able to chew much at all.

March 23rd - I had to go back again. He grinded it down more and gave me antibiotics. I had made an appointment for the 29th but I was not off the antibiotics yet. I canceled that appointment for that reason.

It is now April 10th and I am still in discomfort. The crown feels like it does not belong in my mouth. I DO NOT want to go back to the Port Rickey office.

The reason we decided to go to Aspen was because we are going to be snow birds for the first time. There is an Aspen Dental in Oswego NY. where we will be.
I need this crown problem taken care of as soon as possible. I do not trust the Port Richey Florida office. I do not even trust Aspen right now. I want the problem taken care of. I need to have this problem taken care of in the Oswego office at NO CHARGE.

Aspen caused the problem and did not care about all the pain I was in. They also ruined my vacation to Palm Springs . I had family come down to visit me during this whole fiasco and could not do things with them because of the run a round I got from Aspen.

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May 14, 2018 - 10am
Went to Oswego NY office. When I walked in the door they told me it would cost 55 dollars for that visit. I told them it should be no cost to me. Aspen was paying for it. I gave them Stephanie's name (the regional rep who said there would be no cost to me) and they made a call. They took me in and did an Xray then I waited in the room for over a half hour. When the dentist finally came in she treated me very bad. She asked me in my words what the problem was. I tried to tell her and she insisted that it could be a root cannle problem. She said she read the notes from the Port Richey office. (without looking in my mouth at the tooth). When she looked at the tooth she was very abrupt and told me to turn her way so she could see it. I did. Then very degradingly she said (what do you have a neck problem?). I guess I was not turned enough for her. She wanted me to see another kind of dentist. I told her Aspen would have to pay for it and she told me she has nothing to do with payment. I asked if I needed to sue Aspen if they did not pay it and she said it was not a matter that I could sue on. They put me in a room and made me wait for the business person (another half hour) - Finally the business person came out and said she would call me when she hears from Stephanie. The Oswego business person said she could not believe that the Regional Rep Stephanie had not called her back yet knowing it was a pressing matter. Here it is as of the end of the day on May 15th and I have not heard a word from Aspen yet.

This dentist in the Oswego NY office, was one of the rudest professionals I have ever dealt with.

May 16th I called the Oswego NY Office and they said they could not deal with my problem. I asked for a phone number or email of someone higher up and they would not give one to me.

Becasue of Apen Dental I have been through much pain - Now major discomfort and my whole bite does not feel right. I can not clean the area well because of the fit.

They neglected to tell me that I have to pay off my financing bill with Genesis within the promotional time of 12 months. Now I have a interest charge every month of $400 every month until my Genesis bill is paid off.now I don't have $400 a month to pay off interest, minimum payments or pay Aspen to give me teeth. I have no uppers
Annette Gerick😤

Good Morning,

Account Number: 6386428

I have been a patient with Aspen Dental for almost two years. I began working with Aspen Dental at the Bloomington/Normal office and then transferred to the Lady Lake office when I moved to Florida.

I am very, very afraid of dentists. From the very beginning all the personnel were super supportive, kind and provided excellent care...from teeth removal, to the denture process and recently, at the Lady Lake office for lower dental implants. Every time, I have been pleased, comforted and received excellent dental service.

When I moved to Florida, I was on limited income due to a pending divorce and on limited time because I am taking care of my elderly parents (85 and 86). My mom has Parkinson's Disease and Dementia. Our life is loving but very difficult.

After a small procedure, early last November, I looked into the costs of lower implants. I was still married and was advised what my husband's State Farm insurance would cover ($880) and I decided to spend my small savings to make lower implants a priority to me and my dental and mental health.

The procedure was November 27th, prior to that date, I was advised my costs and what insurance would cover and agreed. On the morning of the procedure, I once again asked if the insurance had been covered and was assured, once again, all was in order. I made my own final payment and had the procedure done.

I love my implants! The dental service, cleanliness, friendliness and professional staff made the entire dental procedure and experience less stressful and very rewarding. Every time I needed a quick fix or adjustment...done!

Come, the end of February, everything changed.

I received a bill for $880.00! Almost 3 months AFTER the procedure. I was completely floored and wondered what had happened. I called the office and asked what was going on...I was told my insurance hadn't been paid yet... I told her that I had asked over and over to be sure the insurance would cover this before having the procedure and was assured again on the day of the procedure it would be.

You see, I told her, I am on limited income and can not afford this additional costs. I was assured that the insurance company, then the owner, then the corporation would be contacted and I would be called back. I was also assured that even if insurance wasn't going to cover it I would not have to pay any, or very little. I waited and waited.

Another month passed.

No word from Lady Lake Aspen Dental. I received the March bill for $880. I then called back, there was no one at the Lady Lake Aspen Office that claimed to have said what they did in February and then I was told that sometimes the insurance takes months to be processed and to wait...

and I waited...worried...

No word from Lady Lake Aspen Dental.

I then received the $880 bill in April. I called Lady Lake Aspen Dental and was told the insurance requests was still pending, I asked them to please make a note on the bill so my credit wouldn't be affected. (They hadn't offered to do this either).

Please help.

I am an honest person. I do not want/like or have outstanding bills, nor in my 62 years I have ever had such a problem happen. I do not have the funds to pay $880. I would never had the procedure done if I knew that it would be that much more.

Please help a very satisfied dental procedure patient that believes that I was completely and still am being misrepresented by my out of pocket costs.

Sincerely,

Deborah

Started denture work in Jan 2018. Top denture fits just ok. Working on adjustment on bottoms. On Friday May 11th while sitting at a table in a nice restaurant, while talking my front tooth on upper denture fell out! The dental office is in Bradley Illinois and I'm walking in there with these lousy dentures tomorrow and will be demanding full satisfaction, an explanation why a tooth would just fall out of a denture, and if satisfaction isn't met . I'll demand full reimbursement and use that money and go somewhere else! I'm very mad (pissed) and will go more public if you don't satisfy my complaint. Feel free to call them and straighten Bradley aspen dental out on my request! My # [protected].Thank you

Aspen dentist Dr Klepes located in Panama City Beach Fl removed a crown from the WRONG tooth and when the temporary came off of the back two crowns he removed he would not give me an appt for 6 days to replace it . I have a medical issue that requires that I eat solid food or I will end up in the hospital on IV lipids, very expensive ! His assistant started to numb my upper gum line and the chipped crown needing work was on the bottom, I told her this and she argued with me saying the chart said #13 I think she said, I told her my chip was at the bottom and she got mad and stomped out. So I tell the dentist I want the chipped crown replaced not an upper tooth he said ok he numbs me and starts drilling. When he left the room I got a mirror to see what it looked like and realized it was the wrong tooth. I was upset and told the assistant. He said he would pay for the mistake and his assistant said I was not worth it!
Then my temporary broke twice and he is making me wait 6 day before he will fix it! No empathy what so ever

The crown they did failed within three weeks - shattered to bits in my mouth! When they placed it originally, it was cut too big. So the dentist couldn't get it back out to to seal and then bond it in. So they actually SENT ME OUT OF THE OFFICE WITH AN UNBONDED CROWN AND ACTUALLY SAID IN WORDS - You just have to wait for it to fall out and well redo it! The dentist actually laughed and said try eating gummy candy to pull it out. But yet I still paid them the balance they said my portion would be. I had sat down with the office manager who gave me my billing amounts. As I was walking out of there with a crown that was incomplete, because they didn't cut it properly, I still paid my portion in full. I tried to understand things happen. I didn't get mad or upset. Just said I guess I'll be back when it needs to be fixed.
Three weeks later and the thing shattered. I almost swallowed pieces of it. I actually had to collect the shards and put them in a Baggie to take back to show them. Had to get it all redone. The whole process, so i had to make three more trips. The crown was completed then. At no time in any of these subsequent visits did the office say I'd owe more or that there was any indication of a future bill.
Six months later, I start getting bills saying my insurance didn't cover as much as they thought. So they were charging me another $418. I've refused the bill. They actually have a commercial on tv right now talking about how "we deal with your insurance do you don't have to." Not in my or many other people's cases I guess.
Now they just had their bill collectors somehow find and call my ELDERLY PARENTS home looking for me! I'm 42 years old, haven't lived in my parents home since I was 22. Yet they called my parents! They are disgusting and it seems many of us have had the same experience.

I had a tooth crack and I called Aspen Dental to get in and get it fixed ASAP, as it was extremely painful. They told me they couldn't get me in for a week. I said, I'd try to manage as long as I could. On Thursday (3 days later) I couldn't bear the pain anymore and my entire jaw was swollen. I called Aspen and after being transferred three times and waiting on hold for 45 minutes they still had no availability for an emergency and I'd have to come in on Monday. Well, I just showed up, on time, and they told me they cancelled my appointment because they're "short staffed"! 6 days waiting in pain now they pull this on me? Aspen, you and your people suck.

I went to Aspen because I had a toothache. It was stated that the tooth was infected and I would need a root canal. I was given amoxicillin and scheduled for an appointment. When the appointment date arrived I called and told the Dr. that my infection was not cleared up and I needed some more med and to cancel the appointment. He said no come on in he had given me enough meds to clear up the infection. I kept the appointment, he could not do procedure, because the tooth was still infected. The pain eased up and the procedure was performed in several steps when I went back before the final step I told him I was still in pain he advised me it would stop in a few days. It did not, I went back in he could not find a reason for the pain, he gave me more amoxicillin. The pain eased up but came back, I went back 3 or 4 times and he could not stop the pain. He finally sent me to an endodontist who said he needed to go back into tooth and add more medicine. I went to him again where he and another dentist (who I later learned did not even work there) decided that it was actually my bite that was causing the pain and that if the filed my teeth down with the drill it would relieve my pain. I stupidly allowed them to do this and the next morning my bridge that they had been filing down fell out while eating a bowl of oatmeal. Now no one from the office or their patient satisfaction office will respond to my calls and I had to spend an additional 2700 dollars to the 2100 dollars I spent at Aspen Dental. I am not giving up I have reported them to the BBB and I am going to small claims court.

I am not satisfied with my dentures... I am requesting my money back! I am very disappointed with the service I received in Tyler TX.. I have been back several times and still they are not fixed right ! So I am requesting my money back! Like y'all say it is a 100%gurantee or your money back. Feel free to contact me at [protected]... Thanks shirley Cruz

First if all your customer service number in now disconnected. Real good customer service! I had my upper teeth removed and some of my lower teeth to be replaced by dentures, this processed started on May 28 2017. It has now been 11 months and two sets of teeth later I still can't eat. In too much pain. This process has cost me $ 9900.00. I have talk to the manager (who avoids my calls and is rude). I now have to go and get my dentures replaced by someone else. Why have I not walked away satified? Why can't after 11 months I can eat anything no sold foods? What happened to taco Tuesdays or your ad saying if I'm not satified I will get my money back? I will go out of my way to let ever one I know and don't know what a scam this company is. Why can't I get customer service call me. I have a phone number [protected]. Rosann palmieri

January 2017 (6844264)

Transaction Date:11/18/2016-$425.00 & 12/17/2016-$282.00=$707.00

Dear Aspen,
Heard about how professional Aspen Dental was pertaining to denture work and Aspen was running a discount on dentures so I tried Aspen. I made my appointment in Nov 2016 and had made over 8 trips just to get my dentures aligned to fit my mouth. My wife got so tired of driving 140 miles round-trip and on some services we had to stay up to 4 hrs just to get a fit that didn't fit. The Dentist were different along w/the Lab worker almost every time we made a visit to get my dentures to fit correctly. It wore us out w/their services and the staff was polite and seem professional until they couldn't get the dentures to fit correctly. I paid w/my credit care and still paying because of my limited income. I asked on 04/24/2018 could I get them aligned correctly this time and the receptionist quoted me over $300 it would cost me. OUCH! First of all the dentures never fitted I just got tired of the run-around by the staff. HELP! My gums are steady shrinking and I don't look very good w/o some teeth! A Refund would be appreciated or a reasonable negotiation.
Thank you,
Arthur L. Carter

In October of 2017 I went into a aspen dental office to have multiple fillings refilled, a tooth pulled and some hygiene/cleaning. Before I had any work done I signed a treatment acceptance payment arrangement. The amount of all the work totalled $2316.00. But I have insurance and the insurance I have participates with aspen so I got a discount of $1042.00 and my insurance paid $825.00. So in total I was responsible for $448.80 and that included my deductible. So I accepted this treatment and instead of being out almost 450.00 upfront I did a 12 month no interest finance thing with dental first financing. Well I get my work done little by little and finally finish the end of October into November. Well my the beginning of December I had a broken filling. So I go into office have it looked at and was told no charge because the filling that failed was one I just had done. So everything's fine for next couple weeks until January I began receiving bills from them for $800+. After first bill I went into office to talk with the billing. They tell me that it was due to there upstairs people not taking off the discount and they would take care of it. Next in january I received another bill for same amout. I called In to office talked to someone else and they tell me same thing. February comes and I get a final notice bill. Stating that I owed $800+ for services and stating if I didn't pay it would go to collection. I again paid and became very mad and who I spoke with this time actually did something and I thought it was done. But then March comes and I get a collection notice in mail for not $800.00 but $125.00. I don't know how it goes from 800.00 to 125.00 but I called In and talked to a very rude man that attempted to argue with me that when I went in on December I didn't pay my bill that I signed saying I owed $86.00 for hygiene. I had to argue with him that the dentist told me no charge for fixed filling. And after he read further on the paper he saw he was wrong and told me it would be taken care of and hung up on me. Now it's April and I got a second collection notice. There are some incompitant people working at the butler Pennsylvania office. What's sad is the dentist and his hygentist and assistance are wonderful but this experience has made me so jaded that I won't go back to this office. Buyer beware. As of today 4/24/18 I am still dealing with this issue.

I had an upper set of teeth made and I have been going back and forth with them they adjust this they do that they have harassed me in the office corporate will not return my calls I paid all this money for teeth that hurt and are messing up my lower real teeth would like to hear back from corporate headquarters for Florida like they said 2 weeks ago. this company is very dishonest and do not hold up to their guarantees and make awful awful teeth I have buck teeth I never had buck teeth why will no one call me back.

I got the highest priced dentures aspen offers (which is a far cry from the price they advertise to get dentures). I went to my credit union and got a loan for $4000.00. That was the balance after my insurance paid. I have had nothing but trouble with them... They've never fit properly! Within a year after getting my permanent dentures I was told that the only way to make my lower plate stable was to get mini implants (steel posts) put in to attach my lowers to. The office manager amber told me the good news was that my insurance started over the first of the year and she had called them and they'd pay on the implants! My part would only be like $1500 more dollars! She went on and on about how they'd much they'd helped her mom blah blah blah. And "let me give you a hug" congratulations they'll make such a difference! So, I called my cu and asked for more money on my loan. Sure, no problem. I have the procedure done and then the harassment begins! I got numerous calls and bills for the $2400 my insurance was supposed to pay! I finally cooled off enough to go to aspen and I talked to val. After explaining everything, and her checking her info she said yes they should indeed pay that, it is listed as something they pay. She spent forever on the phone with my insurance company & then her headquarters and told me 'they were aware of and handling it'. I told her I would never have gotten these implants if I wasn't told my insurance would pay for most of the procedure! But I was told they would pay! I even have a letter from sspen stating my balance would be... She also told me she'd have them quit sending me invoice after invoice and calling me until 'we' got it worked out. That did a lot of good! I never heard from her and today (april 19) I got a letter that I had been turned over to a collection agency! Now they've ruined my credit over something that is their fault! I am soooo angry, I can't afford to pay a lawyer, I don't know what to do! I absolutely despise aspen dental. I wish to god i'd had the sense to go to a real dentist. Please help me!

My appointment was scheduled for Sunday, April 15 2018 at 930 AM. I got there at 915am. I didn't get back to a room until 1010am and was left in there unspoken too until 1050am where still no one notice i left except the receptionist cause i cancelled requested refund of $1, 685.00 WHICH HAS NOT EVEN BEEN PUT INTO PROCESSING YET to be refunded 3 days later. Because "they are behind and trying to catch up" I already found a new dental surgeon and need refunded as soon as possible. the waiting room was also packed, some people were left standing. the assistance in the back rooms were all in and out talking and seemed confused and it was hectic. for a SURGICAL procedure that is costing you A LOT of money, i would recommend you go somewhere else then aspen. They should not be that over booked, confused, and hectic for SURGICAL procedures.

Had to have upper teeth extracted. This was done by a trainee dentist. After that bone shards inside of gums. Cut my gums from front to back. Still have bone fragments in gums almost year later. Got intermediate denture and took 4 or 5 visits to get them adjusted right. Was scheduled 9 months to 12 months to get permanent denture. Had that done and went to get dentures and they came out looking like a bucket tooth beaver. Went back 3 more times for adjustments. This was done by the trainees in office. On the 4th visit back the dentist took a look at denture and said those are not right. Decided to make new impressions and wax dentures and then the permanent again. 3 visits in one day. Got those dentures still not right. Went back done more adjustments. Came back home again and the front teeth still are bucked forward and it sits crooked in my mouth. I really don't know what to do. I'm thinking that I need to get a lawyer as well contact the attorney general's office to try to get something done about a service that is costing us lots of money with a unsatisfied and a abundance of consumer complaints. I wish that I would have went somewhere else other than aspen dental.

I am writing to complain about Aspen dental and the quality of work I have multiple teeth in my mouth that are rotting out because Aspen dental said they perform work on my mouth which never occurred. In the work they did to was terrible and have to be removed and redone by a dentist. Do you to Aspen dental I now have to get a root canal in my teeth capped and all my feelings replaced and more dental work due to my teeth rotting on the inside due to crappy work of fillings not staying in.

I went to the Oak ridge tn location and saw Dr Brown on 4-3-2018 for x-ray and checkup she ended up doing a pull on my 1st molar and it came out in pieces prescribed me T3, and told me I can come back in a few weeks to go over other work that needs to be done, ended up still hurting on 4-9-2018 so I walked in and they said bone spur and pulled more. And called me in 800 Ibu now say I need to go to there surgeon at the cost of the dentist but I don't trust them to do anything else as 2 weeks in and still hurting alot dentist said Monday I can walk back in if it still hurts but she can't do much more for it till I see surgeon to fix whatever is wrong. I want my money back and someone to pay for the other dentist to fix it as I will not return to aspen.

I went to Aspen Dental at 620 James Campbell Blvd in Columbia, TN. I had 17 teeth extracted and my temporary dentures were put in immediately and I was sent home. My mouth hurt so bad before I even got out of the room that I had to remove the dentures. They did not fit together in my mouth. It's been 2 weeks and I have yet to be able to wear my bottom teeth! I paid $5, 400.80 up front and they won't even see me to try and fix my teeth to fit in the bottom. I'm not able to eat and can barely drink with the top ones in. I have to wait until 5/02/2018 to even be seen! I am very disappointed in Aspen Dental and considering contacting my attorney! I paid cash and was given a 100% satisfaction guarantee and I aim to have just that! I don't get my permanent teeth until September but I won't settle for this kind of treatment until then! I expect the top of the line dentures (Comfylytes) that the doctor recommended for me to be perfect and I expect these temporary teeth to be fixed so I can wear them until September!