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1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1644

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7:39 am EDT

Aspen Dental dentures/pain

was a patient at the Evansville Indiana Aspen Dental, however issues after issues have arrived ever since the start of this.

Back in May, i went and had a consult. I ended up having to have my entire top teeth pulled due to issues with my pregnancy. Every time i would call, i owed a different amount, or my insurance didn't cover this or that, when in fact it did. I actually got my insurance involved. Fast forward, on June 26, 2018 i had a total of 12 or 13 teeth extracted...i opted to go with the most expensive upper denture they had, which i got a temporary plate, however, i have had nothing but problems out of it. 1. It is too big, 2. I dont like it and it is not what i ordered from them. 3. I explained my dismay that it was rubbing my gums, to the response i got was, "it will do that"! I asked them to remake it and i was told, " we are not making it again for you" yet i paid them...a couple weeks ago, i had to go due to the upper denture had cut my gum open and the receptionist said " don't you think you should have discussed this with him at your post op appointment and you would not have to wait" ! Well...i ended up waiting 5 days before i even got in...then i had a bone coming out of my gum and they said, id have to deal with because they couldnt get me in for a month. I chose to go to the Westside location here, dentist got the bone out, called the other day, i have another piece of bone, and i believe some infection. Yesterday i got a call from then telling me they cancelled my appointments and i will no longer be seen there because of my comment about the gut who i caused to have to work. I have not found a dentist, not to mention, i still have have the bone sticking out. Which they were aware of.

Brandi LaMell

[protected]

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12:52 pm EDT

Aspen Dental billing

Hi, My name is Theresa Smith and my account number is 1361723. I had my teeth cleaned at your 979 Central Ave office in Albany, NY on 1/23/18.. The computers were down that day so I was sent home without going over my bill. The next day I received a bill for $146.00 I called right away and was told my bill would be submitted to my insurance company. I have Delta Dental HMO. I again in February received a bill in that amount and have every month since. I have called both my insurance company and the local Aspen office and after a lot of calls I was told in May that you and Delta were in contract negotiations and I was responsible for $36.00. I should wait for a bill before paying . In June I was billed again $146.00. Called again and told not to worry they (Aspen) would fix it, not to pay anything. Yesterday 7/16/18, I received a collection notice in the mail. I am again in contact with the local office and told again not to worry. I AM WORRIED. I do not want my credit ruined over nonsense. I was never told about negotiations with insurance. The Albany office has not been helpful, courteous or respectful which is probably why I never speak to the same person twice. They change employees quite frequently. I would appreciate some help in finally resolving this matter as I don't want my credit ruined. Thank-you, Theresa Smith

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10:08 am EDT

Aspen Dental dental surgery prepayment

On June 18, 2018 I scheduled dental surgery for extraction of two wisdom teeth. Date scheduled was 1 month out, July 17. 2018. Insurance authorization was obtained and my portion was to be $850. I was required to prepay it in full before they would even put me on the schedule, and I complied with this demand. One month later when I arrived for the appointmemt I was told there would be a further $250 required to have the surgery. I said I would not pay more above what had been agreed upon. I requested a refund and was told I would have to get it from corporate. Corporate puts me on hold and never returns. It seems I will have to get an attorney.

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6:12 pm EDT

Aspen Dental they didn't do me fair at all

Ok I had a appointment at 145 pm on the 16 th Julie and did not get seem till well over 330pm I was just wanting to find out about my tooth that is missing and they went to how much dental work I needed done I'm at a total loss I left very upsetting and then I had stiches in my mouth already and hook took them out did not ask me at all if I wanted them out now my mouth is in sever pain because of that I'm just wish I never went there I'm in so much pain now I can't eat because of y'all thanks for nothing

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3:39 pm EDT

Aspen Dental I told aspen dental the day I came to see them I wanted implants in my bottom plates to hold it in and they did not do what I wanted done.

On Oct. 31, 2017 I went to Aspen Dental office in 890 Dawsonville Hwy Gainesville, Georgia. I brought an estimate from another dentist for the treatment that I wanted. I wanted implants to hold in my bottom plate, because my gums are receded too much to hold a plate in. I told them this up front and showed them the estimate--with details of the treatment as well as the codes used to bill this procedure. I--and my daughter---believed that the treatment plan detailed in the estimate is what I would receive with Aspen. Instead, they charged me $4.481.00 for 3 extraction of teeth and top and bottom plates. Also, a few other things they did that I did not know what it was. I don't know anything about the codes they have on my treatment plan. but I thought from what I told them I wanted done that they would do the right thing for me. It took me 5-6 months to get my top and bottom plates. When I finally got my bottom plate done and got home I thought they had put my implants in to hold my bottom plate. I went to eat some food and my bottom teeth just fell out. I showed it to my daughter who went with me the first day and heard me tell them what I wanted done was shocked when she found out what they had done to me. I had went to another dentist and got an estimate on what I wanted done and I did put on my estimate with them that I wanted implants on my bottom plate to hold it in so I could eat. Aspen Dental told me they could get a better deal for me on all I wanted done and so I went with their plan. I have not been so disappointed in my life. My husband and I are retired and can not afford to do this again.

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1:58 pm EDT

Aspen Dental was charged for x-rays and comprehensive o. was not supposed to be.

when making my appointment at Aspen dental i brought my x-rays from troy family dental a week prior to aspen dental . my first appointment was canceled do to dentist quitting .rescheduled 3 weeks away . my final appointment i finally made it to the operating room when dentist noticed 3 teeth that were not marked for extraction i than was back at the financial desk to review cost .my insurance was never mentioned and i was asked do i have 1000$ . i replied no and was told that dentist refused to pull any of my bottom teeth he replied he needed to pull them all or he wasn"t doing it i suddenly started to cry it was an emergency that some of the teeth were causing me alot of discomfort i explained .What a mess i was in and what a run around unorganized company .didnt they have a personal file for me with all this info in it? i was than told there are other aspen dental offices i was welcome to reschedule my appointment at.

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1:34 pm EDT
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Aspen Dental botched dental work

I regretfully entered the doors of Aspen Dental April of 2017, and was harmed when the dentist instructed the hygienist to adjust and seat a permanent crown. She was not permitted to do what she did. She was instructed to do what she did because the dentist admitted that he saw an exposed nerve when removing the temporary crown and he decided he didn't want to deal with it. Dr. Mark Habermeyer wherever you ran off to, I'm still dealing with the pain that YOU caused. Your former employer (Leonard Green and Co) doesn't want to deal with it either, nor does George McKee. Well, because of you and Aspen Dental this movement has been born. B.A.D. (Boycott Aspen Dental) See you all at the picket line! (more info at boycottaspendental.com)

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3:13 pm EDT
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Aspen Dental all services

A year ago I paid a fortune to get a upper plate. I have made at least 20 trips back before getting permanent plate! A little over a week ago I got it. It was crooked! I had to get married that way with the plate! There phones here on vann drive in Jackson Tennessee have not worked since I got my plate so of course I thought they were closed for the 4th holiday! I came in today and the techs here 2 of them were nasty hateful! The plate they put in my mouth was way to big(a person mouth is only so big so it hurt me my jaw now feels like I got punched! The smart mouth tech said well it's the smallest we have! WRONG! THIS DIDNT HAPPEN BEFORE! We will never come back here and I will tell everyone about this pathetic excuse for a dental office!

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6:55 pm EDT

Aspen Dental partial

Went to Aspen to have new partial after their long list of 3000.00 dental work that had to be done before partial would be made ..they are scammers and not even sure the dentist is really a dentist .she can't even pull a molar had to have surgeon pull it 500.00 dollars later .well now it's been 2 months since impression for partial .2 partials later and neither would fit into my mouth .so now another month wait for third partial . They are incompetent liars and office manager act like she was talking to a child as she scolded me for questioning why the partials don't fit and if the lab compentent, they have been paid by me and my insurance and now are treating me like crap ...today I called 2 times and both times manager would not take call ...I think I want a refund to go to a real dentist practice ..

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6:36 pm EDT

Aspen Dental final set of dentures

I was a patient of the Gresham, OR Aspen Dental Office, located at: 670 NW Eastman Pkwy, Gresham, OR 97030. On March 12, 2018, I met with a financial representative of the Gresham OR, Aspen Dental office. At this appointment, I chose which dentures I wished to purchase. I chose the ComfiLyte denture. On this day I made a down-payment in the amount of $3, 6075.60.
On March 16, 2018, I met with Gresham, OR Aspen Dental Financial Representative to finalize my purchase of ComfiLyte dentures. At this appointment, I paid the final amount owed for the ComfiLyte dentures, $1, 001.60. My Insurance Company paid $1, 010.80.
When I first met the Dentist/Doctor, Garcia I told him and his assistant that I would be moving to Kansas on June 16, 2018. I asked both the Assistant and the Dentist/Doctor, if I would be able receive final set of dentures by the time I was to move. I was told by Doctor/Dentist Garcia, that I would be able to receive my final set of dentures prior to June 16, 2018.
I had a series of appointments in June of 2018 to receive my final set of dentures. (June 6, June 11, June 12, June 13 & June 14). At the June 6, 2018 appointment, I reminded both the Doctor and the Dental Assistant that I would be moving to Kansas on Saturday, June 16, 2018. I retired on June 14th and have planned this move for over a year. At this appointment (June 6th) I had a different Dentist/Doctor. I was told that Doctor/Dentist Garcia, no longer worked at the Gresham, OR Aspen Dental Office.
I was to receive my final set of dentures at the June 11th appointment. At this appointment, when the DR and assistant placed the dentures in my mouth, they did not fit. The Doctor attempted to alter the dentures to fit. The Doctor was very rough with me at this appointment. He pulled excessively at my mouth. I asked him twice to stop pulling so hard, but to no avail. Approximately 4 hours after I left this appointment, I could feel a cold sore forming on my lip in the area where the Doctor was pulling on my lips. A good fit was not achieved. I told the assistant that I was not happy with the fit and that I wanted a new set of dentures. The Office Manager/Human Resource/Financial Representative spoke to me and said that if I were to return on 6/12/2018, I would be measured and fitted for a new set of dentures. I spent approximately 3 hours in the office this day. I was told to return the following day to be measured and fitted for a new set of dentures.
I returned on June 12th. At this appointment I was measured and fitted for a new set of dentures. I was told that I must return on 6/13/2018 for an appointment to finalize the dentures. I was told that I would need to leave the dentures for approximately 5 hours, so the lab could have them.
I returned to Aspen Dental on June 13, 2018. I left my final dentures as advised by the Aspen Dental staff. I returned approximately 5-6 hours later to receive my final set of dentures. At this appointment, the final dentures again did not fit. The Doctor was again very rough with me. He told me, "you have two different bites, this is why we are not able to get a good fit". The Doctor then began sanding down the dentures. He told me that he needed to significantly sand down the back molars on the dentures, so they would appropriately fit into my mouth. I told the Doctor that I did not want him to file these down. I told him if it was necessary for him to significantly sand down the back molars on the dentures, then this was telling me that there was a poor fit. I was directed by the Aspen Dental staff to return the following day, so a better fit could be attempted. I returned to Aspen Dental, Gresham, OR on Thursday, June 14th. After a period of adjusting my dentures, the Doctor and the Dental Assistant attempted to fit the dentures into my mouth. I was asked to bite down over 20 times and asked to "remember" how I was biting. At this point, I still did not have a set of dentures that fit. Though, the fit was closer than when I arrived at the Aspen Dental Office this day. I was still not satisfied with the fit. I could not completely close my mouth. There was a definite gap between my upper and lower dentures.
At this point, I was very frustrated and as mentioned before, I was set to move to Kansas on Saturday, June 16. The Dental Assistant told me that I would need to get adjustments to my dentures after I arrived in Kansas.
I have not been able to wear my final set of Dentures since the June 14th appointment. I have been forced to use my temporary dentures.
On June 16, 2018, I began my move to Ellis, Kansas. I arrived in Kansas on Tuesday, June 19th. I have not been available for an Aspen Dental appointment until now. I needed to get moved in to my new residence, take care of personal medical issues. and assist my daughter and her family after the birth of their second son on July 2, 2018. On July 6th, I contacted my nearest Aspen Dental Office in Grand Island, NE to set an appointment. I have an appointment at the Grand Island, NE office on Monday, July 9, 2018 at 4:00 PM.
I am respectfully requesting that I again be measured and fitted for a final set of ComfiLyte dentures.

Respectfully,

Susie Strom
Account # [protected]
Phone # [protected]

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12:37 pm EDT
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Aspen Dental complaint about dentist charles d. milton and professional

I went to Aspen Dental on 08/09/2016 to have teeth filled. I was told I had to have a free examination first. I waited for them to tell me what they found. Instead they took me to the office manager to check my credit. I told him that wasn't necessary because I had three (3) dental insurances. He gave me another appointment two weeks later. They canceled that appointment and gave me an appointment two weeks past the original appointment. I found out later I was charged $6, 743.00 the first day I went in that office.

Then they said I was given insurance participating discounts of $3, 998.00 which left me with a balance of $2, 745.00. Then the day I went in to have teeth filled and I had to pay $40.00 more. They had Comenity Capital Bank pay this money the first day I went in without my knowledge or consent. I have Humana Dental which allows me not to pay finance charges for 6 months. This is why I never let a dentist do more than I can pay off in 6 months. Then I had Aetna Discount, and I also have Humana Insurance. Then I tried to file a complaint with Dental First against Aspen Dental and I was told there is no Dental First. I would have to contact Aspen Dental.

Two men walked in the room. They went behind me and I remember nothing else; until a sharp pain hit me in my lower left gum. I jumped and tried to scream and a man ordered me to stop. I found out later they pulled 3 teeth and cut bones from under my tongue without my knowledge or consent.

I ate breakfast before I left home and they never prepared me for the surgery. They never checked to see if I had anyone to drive me home from Yulee Florida back To Waycross Georgia which is over 80 miles away.

I hemorrhaged for over 4 days and I couldn't eat because I was drinking my own blood. The pain was unreal and I am still having problems with pain in my gum and neck. He messed up my neck. I had to hold my head when I laid down or sit up.

Charles D. Milton DDS; This dentist treated me as though he was on a production line. He left two (2) roots and bones in my top and lower gums. It took months before anyone did anything about the problem they caused me. He cut my gum open a second time without killing the pain. This resulted in sharp pain hit me again and he stuck me two more times messing up my gum.

Since 2016 this sharp pain continues; often swells and my jaw still hurts none stop! It is a total disgrace for anybody to mistreated like this in 2018 and somebody must deal with this facility before somebody is killed. As a senior citizen these doctors must stop mistreating the elderly like this here in the state of GEORGIA! Please Share and help other patients here in our beloved nation.

CHARLES D. MILTON CANNOT BE TRUSTED DO PERFORM PROFESSONAL DENTAL WORK.

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7:06 pm EDT

Aspen Dental dental service

Myself and my two daughters have been trying to work with this location. They make appointments then call and cancel within twelve hours of the appointment. They have delayed do work that was needed desperately to the point that have a filling fall out has turned into root canals having to be done. And when at the enotdonist he said the teeth did not require root canals. We have lost multiple days at work because of them. When they said they would send gift cards as an apology they never came. When a very expensive tooth brush was ordered and paid for that never arrived once again the refund was never applied for. At no time has anyone in the office said so much as we are sorry how can this be fixed. When having a temporary crown put on it fell off three times while in the office and a fourth when I was driving home. The next morning while missing more work hours it fell off two more time before it was remade Then they didn't even file the insurance correctly so it was said the crown was not needed for the tooth that they messed up so badly there was no other option. I feel these people owe me and my family refunds for the unprofessional work and way in which they work. Or at least attempt to work at

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5:07 pm EDT
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Aspen Dental tori removal and dentures

raymond w. bryska
847 vaughn court
sycamore, il 60178
phone/text: [protected]
e-mail: [protected]@yahoo.com

experience with aspen dental
austriaco dental associates, llc
2061 sycamore road
dekalb, il 60115
[protected]
(a franchisee of aspen dental, 281 sanders creek parkway, east syracuse, ny 13057, [protected])

experience participants

raymond w. bryska - patient
sandra j. bryska - patient's spouse
dr. jerome b. austriaco, dds - aspen franchise owner
dr. kiranjot chandi, dds - managing clinical director, aspen
chauntel hauter - office manager, aspen
dr. alex nye, dds - staff dentist, aspen
dr. joe, dds (2nd opinion)
dr. jon, dds (3rd opinion)
dr. david, dds (4th opinion)
dr. francis, dds (5th opinion)

in need of lower dentures, i visited aspen dental in dekalb on 01/25/18 for an overall exam and a plan to replace existing (old) upper denture and create a new lower denture (and implants) to replace a partial appliance that was no longer viable due to the loss of anchor teeth.

dr. chandi developed a treatment plan that included all of the following:
• replace full upper denture with new temporary appliance.
• extract six (6) lower teeth.
• remove torus mandibularis, ll and lr.
• provide "same day" temporary lower denture.
• following six months' use of temporaries, install clip-on implants for upper and lower.

preliminary work began on 01/26/18 and surgery took place on 02/08/18 at which time aspen demanded full payment for all treatments ($3, 683.60). the surgery was lengthy and the temporary lower denture was of no use. i returned several times for adjustments and modifications which did not result in any improvement in fit or pain relief. on a march 5 visit, i learned that dr. chandi was "gone", i.e. no longer with the practice. (i suspect that she was "let go" from austriaco dental.) on march 5, dr. austriaco examined dr. chandi's work and determined that the initial procedure was not done correctly. he scheduled a second tori-removal for march 12. [with having no lower teeth and constant severe pain for more than a month, we contacted capital one (the charge card company used to pay aspen's fee) and initiated a payment dispute on march 13.]

we also contacted ms. hauter and scheduled a consultation for 04/11/18 with chauntel hauter and dr. austriaco to discuss the overall financial situation and future treatments. on 04/10, chauntel called me to advise the dr. austriaco would not be attending the meeting. another appointment was made to meet with chauntel for 04/20/18. my wife attended that meeting, the result of which was chauntel's promise to "contact corporate" to determine disposition of payments made to aspen by me and our insurance carrier.

following the march 12 tori grinding, several attempts to create a viable denture were made without success. on april 4, a third tori grinding was completed by dr. nye, followed by installation of a "cushion" on the lower denture, the purpose of which was to eliminate pain caused by rubbing of the denture against sensitive tissue. this cushion yielded minimal pain relief and the denture was so loose-fitting, that it would fall out during speech.

previously scheduled visits were canceled by aspen and on may 7, i was advised that aspen would refund a portion of monies paid (out-of-pocket and insurance) if i signed a release that precludes pursuit of any additional remedies.

still with pain but no teeth, i contacted other dentists for treatment advice. all agreed that the tori removal attempts by aspen were not successful and that the skills of an oral surgeon were required to prepare my bone structure for creation of a lower denture.

proposed actions: i believe that the doctors at the dekalb, illinois aspen facility over-estimated their ability to deliver the promised treatment and then took desperate steps to make unsuccessful patchwork corrections. the results of these activities were: on-going severe pain, no lower teeth, the inability to eat anything but soft foods, weight loss, depression, impaired speech, embarrassment, lost wages, facial appearance, melancholy, and overall distress.

it is my position that aspen should:

• dismiss all charges and fees associated with its failure to deliver promised services.
• pay any and all costs associated with my engagement of other doctors to repair and complete the procedures originally promised by aspen, including the installation of upper and lower implants.
• promise to pay any and all costs associated with treating any future and/or unforeseen problems linked to aspen's treatments or lack thereof.
• provide some level of compensation for dealing (since february 8, 2018) with all of the conditions listed above.

it is my sincere hope that aspen dental management, inc. and dr. austriaco will take the steps necessary to resolve this issue as quickly as possible.

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2:37 pm EDT
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Aspen Dental windows live mail instead of outlook

My mother went into the Aspen Dental Clinic for dentures and they gave her what they call temporary dentures that cost $500.00. My sister who was with her said they never once said the word temporary/interim and if they did we would never agree to a temporary fix when we need a permanent fix. After bringing in the partial dentures 5 times since January to be fixed, the new office manager explained to me that the acrylic temporary was not as strong and long lasting as the permanent. I asked what does a permanent cost and was told $644.00. Who in their right mind would buy a temporary for $500.00 when a permanent is only $144.00 more. This was never explained to my mother. How can we get a credit for the temporary to go towards the permanent?

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2:14 pm EDT
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Aspen Dental billing

On April 13, 2018, my husband Dale went to Aspen Dental in Sioux Falls, SD to get his remaining teeth extracted and dentures. He chose to go to this dentist as it was the only provider in town that was in our Delta Dental Insurance network that signed a contract to not charge us more than the Delta Dental said we had to pay.
However we were charged $7, 634. On a Dental First credit card and soon after we received the Explanation of Benefits from Delta Dental stating that the total amount we owed the dentist was only $4, 297. Since then we have been trying to get Aspen Dental to correct this over charge, but since we are getting no cooperation from them, we have filed a complaint with Delta Dental and the Attorney General of South Dakota.

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Celia Salas
, US
Jul 07, 2018 11:17 pm EDT

I am in Texas and I am having a problem with Aspen's dental billing also. I paid for my dentures and the insurance covered the rest of the plan. On my last day to get my dentures they told me I still owed $247. I paid that amount and now they are saying I still owed $457. They need an auditor or to be reported to the state agencies. That is what I am doing now. This is ridiculous.

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12:22 pm EDT

Aspen Dental filling is now costing me a root canal

Back in january of last year i had a filling put in the right, back, bottom molar. Some of the filling came off last friday and i went to aspen to check it out. The Dr. Said that when my tooth was filled, there was still bacteria eating away at my tooth the whole time. Now, i have to get a root canal because the bacteria has gotten to my nerve. That was the whole point in me paying for the filling and going to the dentist So that this kind of stuff doesnt happen! They are trying to help me financially but i feel like this is 100% the fault of ASPEN. the Dr. Assured me that there was NOTHING that i could have done to prevent it because the damage was done when the filling was. I plan to go further than this complaint board.

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3:11 pm EDT

Aspen Dental poor dental / deceptive practices/ false billing practices

When I first went to Aspen I met with their dental manager and oral surgeon. I was told I needed to have an existing bridge replaced which was not causing any problems. My bigger problem was a removable lower left bridge that had nothing to anchor on to and would fall out when eating. I was told I need implants. A total amount was given to me for $6000. Part was paid by Delta Dental and the rest was put on Care Credit. I wanted to start with the implants first but they said no. The old lower right bridge was removed a mold was made and a temporary bridge was put in. The temporary bridge felt like plastic and had to be replaced 3 times because it cracked and fell out 3 times. The current bridge in my mouth does not fit right and food gets stuck all the time. Then when I was ready for the implants I was told they no longer had an oral surgeon and there was none in any Florida office. I told them I wanted Care Credit to be notified so I could stop making payments for services I would not be getting. I was told I would have to wait 6 months to ensure all the payments were received from Delta Dental. That was is July 2016. In January 2017 Care Credit did zero out the account. I have now been put into collections for $1100 that they claim I owe them. I have called the office at least 10 times asking for an accounting of all my bills and all payments they have received. They promise they will but it has never happened. I have also asked the collection agency for an accounting and that I was disputing the charge. No reply from them either. This company needs to be closed down. I am a registered nurse and I am embarrassed that they consider themselves a medical facility.

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7:19 pm EDT

Aspen Dental misinformed about dental benefits

To whom it may concern at Dental First, MPE, Aspen Dental Corporate Office, and Delta Dental.

I am writing regarding services provided for a filling and periodontal cleaning on 03/31/2018 at: Thompson Dental Associates, P.C.
Next to Modells Sporting Goods
690 Fellsway
Medford, MA 02155

Based on information gathered on my dental plan I understand that the services listed above are allowed with small co-pay, and the Aspen Dental Medford location is listed as an approved provider on my member booklet, and upon confirmation over the phone with MPE on 05/16/2018.

Technically I am allowed to use services on that office; however your local doctor listed below is not credentialed with MPE/Private Network list;

Thompson Dental Associates, P.C.
Next to Modells Sporting Goods
690 Fellsway
Medford, MA 02155

Upon my visit on 03/30/2018 I decided to apply for a loan with Dental First for services and portions that are not covered under my plan, shortly after that day I realized that I wasn't going to get the services financed by Dental First and called Aspen Dental to cancel my dental appointment and was told that the money taken by aspen dental was going to be reimbursed in two weeks. Here I am 2 months latter waiting for Aspen Dental to reimburse Dental First.

On 05/01/2018 I called Aspen Dental to FIND out what was going on to the reimbursement and was told that MPE hasn't paid their claim and they were holding off on my loan money until they received payment form MPE.

So, on 05/10/2018 upon calling and investigating with MPE what the issue was for the claim payment denial I discovered that doctor; (Thompson Dental Associates, P.C. Next to Models' Sporting Goods 690 Fellsway Medford, MA 02155) is not credentialed with MPE Exclusive Provider List making the claim impossible to be processed and being paid. I the called aspen and spoke to Cherise who stated that she didn't know what I was talking about since Aspen Dental Thompson Dental Associates, P.C.
Next to Modells Sporting Goods
690 Fellsway
Medford, MA 02155

Takes Delta Dental and was informed that I would only be reimbursed back upon receipt of the claim payment submitted for services on 03/31/2018, and if my plan had any questions to call Aspen Dental in Medford.

I then called back MPE and explained the situation to Lori MPE representative that went over the situation with me the patient, and also Chery Aspen dental employee that doctor Thompson Dental Associates, P.C.
Next to Modells Sporting Goods
690 Fellsway
Medford, MA 02155

Has to be credentialed with MPE and she need to speak with a provider representative to take care of paperwork with them. I as the patient don't feel that this issue is my responsibility since THE PROVIDER FAILED to DICLOSE that their MD wasn't listed as a participating provider and told me that Aspen Dental along with their MD were in network with my plan. I need this situation be rectified as soon as possible.

I feel very frustrated with the process and as an Aspen Dental patient feel completely disappointed and disgusted about the entire situation, and as the patient I am now awaiting and depending upon Aspen Dental to reimburse Dental Firs to be, having to pay my monthly dues for services that are supposed to be covered by MPE.

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Aspen Dental injury during dental service

I went to the Aspen Dental on Boston Road in Springfield Massachusetts on Monday, June 18, 2018. I was there to have a lower tooth filling done.in speaking with the dental assistant prior to the dental work she became more and more increasingly incoherent and her conversation, Consistent with someone who may be under the influence of either drugs or alcohol. When the dentist came in to begin the procedure she was unable to recognize her duties to begin. Dr. Lee had to ask her numerous times if she was ready to begin, and she was unable to respond, and began acting very erratic. She stood up and removed her gloves and put on a different pair, sat down and continue to not know what it is that was being asked of her, nor did she know what the next steps were for the procedure. Dr. Lee reminded her of what she needed to be doing, She attempted to insert the instruments into my mouth miss judging multiple times hitting me in the face with them. Dr. Lee reminded her of what she needed to be doing, including holding back my time since it was numb, in which at one point she responded with "I do not know what you are asking me to do", and remained in her seat. And Dr. Lee then told her that she needed to hold my tongue back, again, so that it would not hit the drill, at that point she still did not know what was needed to do. At some point she received a tongue suppressor and attempted to hold my tongue back, at this point she had very little motor control and attempted to hold my tongue back while also having the suction in my mouth and was not able to accurately put the equipment in my mouth, causing her to scrape my chin with the suction tube, and took numerous attempts to physically hold the instrument in place appropriately. Dr. Lee noticed that she was unable to perform this task properly, he took possession of her tools and begin drilling on his own, and she did not participate in the procedure, just sitting in her seat. When Dr. Lee got deeper in the tooth I realized that I needed more Novocain and informed him of such pain. At that point he sat me up and injected more Novocain and told me he would be back in a few minutes after I was numb. At that point he asked the assistant to leave the area because he needed to speak with her. 10 or 15 minutes had gone by before Dr. Lee returned, with a new dental assistant. He was able to complete the procedure that evening. On the drive home that night I noticed a sharp stinging pain in my chin and noticed a small white abrasion on my chin, as the Novocain was wearing off the burning sensation intensified. The next day I contacted the Aspen Dental office and spoke to the manager Amanda, at that point she stated that she was happy to hear from me that she is aware of the incident and that necessary precautions were made to prevent this from happening in the future, and that she would assure me that I would not be working with that specific dental assistant in the future. I did inform Amanda of the cut on my chin, and the only compensation that was offered to me was the assurance that I would not be working with this assistant in the future, there was no attempt to assume any of the monetary responsibility of my visit, pass procedures, or future. I went for an appointment today, Wednesday, June 20, 2018, for an adjustment of my partial, upon arrival I realized that the assistant from previous appointment on Monday, was still employed by Aspen Dental and when I saw that she was there I went to the manager again, Amanda, and asked if I could reschedule my appointment, at that point I did reschedule my appointment. On my way out of the facility the same dental assistant that I had been under the influence of something on Monday, called my name to take me in the back as she was going to be working with me for my appointment, proving that NO effort had been made to change the assistant from working with me in the future. I am very upset, and very disappointed that more could not have been done for a patient who is spending as much money as I am to have gone through the experience that I went through, having a dental assistant in a position where bodily harm could happen, be intoxicated to the point of not even being able to speak or hold up instruments to perform her duties, and to not have any type of compensation, and at the very least be assured that I would not need to be working with that assistant again, DID NOT HAPPEN. I need to speak with someone in corporate management at Aspen Dental so that we may resolve this matter. Thank you. I can be reached at [protected], my address is 241 Springfield Rd.in Somers, CT 06071. My name is Amy Drake, I also can be reached by email at a [protected]@iCloud.com

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Aspen Dental dentist and work he performed

when I ask the dentist about procedure he said I can break your jaw. charging for things they do not do, next visit dentist tried to get in my mouth with gloves on from another patient I watched him come across the hall without changing them I would not let him in my mouth I had a bone chip I wanted him to remove . he never listen to me and got mad and said I can't shave your bones any more or your teeth will not stay in my mouth that is not even what I ask to do he then stormed out of the room I then came home and had to cut my own mouth and get the chunk of bone out I have called office they will not do any thing and I also called corporate and they just blew me off I would like to get a refund on my full dentures and I have already been to a new dentist witch I have to start over again new dentist told me the ones I got from aspen don't even fit in my mouth right and that are way to big for my mouth I wondered way I keep gagging all the time had teeth pulled on Feb. 28th they charged for surgically remove teeth witch they did not do he numbed my mouth and just pulled them without doing any cutting he said he removed 2 torus mandibularis but I still have a large torus on the right side he said he took out they also said they alveo on 2 side witch they did not do the cost for these procedures was$ 1327.00 plus 918 or other torus removal I am on a fixed budget and no insurance witch really is a bummer I would like to report this dentist and aspen office to get some results the doctors name is Golba he really needs to be fired for he lies on procedures not done and the disrespect of patients

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Update by anne kuhlman
Jun 19, 2018 5:19 pm EDT

no new up date trying to get my money back

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Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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Phone numbers

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