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Aspen Dental / pulled wrong tooth & wants me to pay

Goshen, IN, United States Review updated:

I earlier posted that I had gone to Afdent, when it was ASPEN Dental in Goshen near Meijers.

I called and made an appt to have a tooth pulled. Specifically told them which tooth. The day of the appt the dentist asked and once again I told him the last tooth on the bottom right side.

Here is my warning...MAKE SURE YOU HIGHLIGHT/PUT A STICKY NOTE ON THE TOOTH YOU WANT PULLED as these guys can't follow verbal instructions. Also...make sure you speak up if you are not all the way numb.

As I left the office in obvious pain they had the nerve to ask me to pay for the tooth they pulled in error. After a few choice words they went back and spoke to the dentist who said no charge. Once again they are not good at verbal instructions as I just received a bill.

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Comments

  • Sj
      8th of Apr, 2010

    Usually doctors diagnose which tooth needs to be pulled, not the patients. And, yes, you need to tell doctor if you are not completely numb, otherwise, how are they supposed to know that?

    0 Votes
  • Ti
      9th of Apr, 2010

    SJ40 - you sound like you either work for Aspen Dental or another dentist office. Your knowledge/opinions are excellent; however, in my situation the dentist failed on so many levels. The tooth that needed to be pulled wiggled around so much if I could have gotten a good enough grip I could have pulled it out on my own...maybe next time I should just as my dad to get his needle nose pliers out and yank it out. Atleast then the person that hurt me would atleast be compassionate about it. I can forgive someone who hurts me that didn't know, but this guy is suppose to be a professional. Yes, i expected some pain but this was ridiculous. He kept telling me I should be numb when I wasn't due to the infection, which he later advised the infection is really bad and he wasn't sure if he was going to get me numb enough to pull the 2nd tooth. I thought he was simply removing the gauze and accessing the tooth, until he yanked and I just about came out of my seat. As the tears ran down my face he quickly went into action and pumped me full of meds to get me numb. He had his assistant wait with me for awhile and then she went to assist with other patients. I stayed in the chair for quite some time, long enough for the numbness to start wearing off...as the pain came rushing in on me. I tried to do deep breathing to relax, which has always worked in the past even when I gave birth to my son...but nothing helped...i finally had to stop someone walking past and begged them to tell the dentist I need to go home. He came rushing back, took one look at me & quickly realized that tylenol as he predicted early being sufficient was way off...he couldn't write the script fast enough.

    Maybe the dentist was new...as I have had other teeth pulled and didn't feel a thing. They always prescribed pain meds which I never had filled and antiobitics. My family physician said to use up the antiobiotics I had at home and if need be to let him know and he'd write me a script.

    So Yes tell your doctor if you are not numb...keep telling him over & over before you open your mouth. As far as the doctor should diagnose which tooth needs to be pulled...it's your body and you know your body better than anyone. Simple verbal instructions as to the bottom right side, last tooth is wiggling around and hurting, it was raised up due to the infection. It should have been quite obvious...even without my chart/xrays.


    But thanks for your comment...maybe it will help someone else!
    My jaw still hurts..,

    0 Votes
  • Al
      9th of Apr, 2010

    I’m very sorry to hear about your recent experience at Aspen Dental. We strive to provide all of our patients with high quality denture and dental care service in an atmosphere that is welcoming and respectful, and I apologize that your visit did not meet those expectations!

    We have a team of Patient Satisfaction Specialists who would be happy to try to address your specific concerns. This team of specialists is based at our Practice Support Center in Syracuse and can be reached at 1-866-273-8606 or [protected]@aspendent.com.

    0 Votes
  • Ti
      9th of Apr, 2010

    Love the same generic message sent in reference to all complaints. Why not be a little more proactive and contact me direct? Some of my clients that had to work with me this past week have all strongly urged me to contact an attorney and/or someone on the dental board. They have gone as far as looked contact information up for me & have talked to their personal dentists as well. The last thing they want is to see anyone let alone a child go through what I did. Remove the charges from my account...

    0 Votes
  • Sj
      9th of Apr, 2010

    Well, if you think that the dentist did something wrong, was unprofessional, extracted a tooth without your concent, then report him to the board. As far as your clients talking to their own dentists, it is unprofessional to judge somebody without knowing the whole situation and all the clinical issues that were present at that moment. And just FYI, I don't work for Aspen.

    0 Votes
  • Al
      12th of Apr, 2010

    Tichacek,

    We would be happy to contact you directly to work out the issues. Could you message me your contact information? Otherwise, I can't identify which patient you are.

    Thanks!

    -1 Votes
  • Ti
      12th of Apr, 2010

    Dee-Dee Tichacek
    855 E Mishawaka Rd. Lot #1
    Elkhart, IN 46517
    574-226-0169

    Please note I am in the process of moving by the end of April. I can be reached via email deedee.[protected]@yahoo.com

    0 Votes

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