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1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1644

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11:24 am EDT
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Aspen Dental shady pratice

I recently got dental insurance and aspen was on tye preferred provider list and was just down the street so I decided to go there. I went in for x-rays and they examined my teeth. They told me I needed peridontal cleaning and a small cavity that would need filling. They immediately worked up a plan and gave me an estimate for what I would pay and the insurance portion. I was told all the work would be done on the next visit then a 3 month check up after that. My estimated portion was $800 and ins. would pay $1, 114. That seemed like a lot and I didn't have the money so I did the care credit card thing and paid the 800 right then. At my appointment they didn't even do my filling like the office manager told me they would they just cleaned my teeth and gave put these antibiotic things between my gums and teeth. They gave me this tooth brush that costs like $5 at walmart and a flouride and mouth rinse to use. I got the bill a few weeks later and was shocked. That toothbrush cost $130 and there were numerous other things that insurance wouldn't cover like I was told by the dental office. I called my insurance company and they said there were charges on my bill taht were entered incorrectly and things that they didn't even know what they were! My bill showed that I still owed $600. That estimate was way off. I'm on my third bill because it says ins. is still pending items. It's now down to $350 and I've never even gotten my filling and already paid $800. The actual bill was less than the estimate but I still paid the 800 and now more. If the bill ended up being less shouldn't I pay less, not more! I'm canceling my follow up and going elsewhere. Her estimate was so far off. I never would have went there if I knew it would be so much more. I can't afford it!

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aspendentalrippedmeoff
augusta, US
Aug 09, 2009 11:59 am EDT

This is their normal practice. Do a search on google under aspen dental complaint! Your lucky they didn't pull out all your teeth and charge you for dentures that didn't fit!

Talk to your attorney general. Get a lawyer and sue them. There are so many complaints against them I can't believe they are still in business.

Contact class action lawsuits on the internet! These lawyers love going against shady businesses and they win.

No I'm not a lawyer, just a very UPSET aspen dental client. They don't have dentists, they have sales people working there pretending to be dentists!

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9:39 am EDT
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Aspen Dental waiting room problems

On April 27, 2009 my prescheduled appointment was for 3:30 PM. My arrival and sign in was at 3:15 PM. I sat and waited until 5:50 PM. At that point one of the ladies from behind the desk walked out front and locked the door. So I went up to the desk and asked if they were closing soon and the receptionist said that at 6 they were closing. I asked if they were going to give me my dentures today and they asked if I had an appointment. I showed them my name on the sign in sheet and the 10 or so who signed in after me and had been taken care of already. The first reaction was accusing me of not saying something sooner.
A little history at this point. This was my final visit to try my dentures. On my initial visit as a new patient, I had asked the receptionist after filling out all of my paperwork and showing my insurance card and waiting for half an hour if she had an idea how long it would be until my appointment. I was told to "just sit down and wait." 20 minutes after that the dentist saw me for the first time. Before leaving my dentures and the next two visits had to be paid in full. The second visit was a little over an hour wait. My wife was with me on the first two visits and I asked her if I should file a formal complaint. She talked me out of doing that both times.
To me it is obvious that the patient is not the priority in the Lancaster, Pa. office. Everyone's time is valuable to them. If Telling my story helps one person make the correct decision about not using Aspen Dental then my wait(s) were well worth it.

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ans
Saginaw, US
Jul 09, 2009 1:29 pm EDT

Aspen Dental Saginaw MI,
As the only primary dental provider in the area (next one being 40 miles away) ;I am mandated to see them by my dental provider..The office staff is not at all professional, instead of my repeated requests to see them early they gave me an appointment after 25 days and again postponed that for seven days .I am in excruciating dental pain and have no idea but to wait for my appointment to come up...

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Apr 28, 2009 1:12 pm EDT
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Aspen Dental is committed to providing all patients with exceptional service and care. If you feel you have an issue that cannot be resolved by the Aspen Dental office you visited, please call our Patient Satisfaction Hotline at [protected] or email us at patient services@aspendent.com. We will respond to you as quickly as possible, always within two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you.

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7:54 pm EDT
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Aspen Dental poor service/rude clerical personnel

In December 2008 I went to Aspen Dental for an exam because I had a cracked Wisdom Tooth and two others that needed to be extracted. At the time, I explained that I would be submitting a request to a charitable organization to cover the costs. When I called to make an appointment, they refused to make the appointment unless I paid for the work in advance in full.

I had to wait several months for approval of the payment and until the check had arrived before I could make an appointment.

I finally had my appointment and discovered that when I went they had not gotten the approval of my cardiologist to do the procedure. The folks in the North Hills Office were very kind and cooperative and had to do all the work that the Butler Office had neglected to do. On top of that, the Oral Surgeon was so rough on my mouth that I had bruising from the corners of my mouth down over my chin and neck for more than a week. At this point, a week later, I am still having pain. They did not do the IV sedation which was quoted and I am still waiting for the refund of $319.00 they owe me.

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6:31 pm EDT
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Aspen Dental rude customer service/ price changes

I just left the Aspen Dental office in Auburn NY Fingerlakes Office about an hour ago. I am still mad as you know what! I had my 4th visit there. The first one they kept me waiting an hour to get into see the dentist. I went back thinking okay, emergencies happen... the second visit went well talked alittle about the options available. The third visit was to go over my options in detail and financing. I spoke to a very nice man named Sean. We got everything ironed out. Today was suppose to be an appointment for impressions. Sitting waiting to be called, the new office manager called me back with some questions. She said she wasn't sure what I was having done.

Okay so we go thru it one more time. I told her what I spoke to Sean about and immediately she got rude. saying that she was the office manager and Sean was no longer there. Okay... then she excused herself and argued with a customer at the counter. She came back and worked on the computer for a minute, said it would be 1200+ and how would i like to pay for that. ummm Hold up, we had worked that out. What changes did you make to the treatment plan? her response, I just told you. No you didn't. I asked for clarification and she continued to be rude.

So (trying hard to hold my temper) I explained to her that Sean and I had worked out the details of payment and it wasn't suppose to be that high. She said did you bring a voided check? Yeah... Give it to me and well get this going. Umm no. Not until I'm clear on what you are doing and the pricing. She said, "I'm the office manager here and I've been with Aspen for a year. I know what I'm doing." So I break and say "Who the hell cares? I've been a 'patient' here for 2 months and it's my mouth. I want to know what you are doing." She replies with "are you going to do this or not?" No. as a matter of fact, I want the district number and i'm filing a complaint because you are so rude. She replies that her boss was right next to her and I can file a complaint with her. No... if she sat there and listened to how you treated me and didn't say anything then I am going to report her too.

This is crazy! I will never go back there and will make dayum sure I file the complaint against the new office manager Melanie Constable and NOT recommend this company to anyone!

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nate61
Auburn, US
Feb 02, 2012 3:03 am EST
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on January 20th 2012 i went to aspen dental with a sever toothache that had been bothering me for the previous week with no let up. i didnt have a lot of money to pay up front for a simple extraction on a decayed and half broken tooth, so, my wife found care credit / aspen dental that would allow us to make small payments that would work out perfectly.
so i go in for my first appointment and to my surprise, they take about 30 x-rays of all my teeth before i get to see a dentist.
after x-rays they put me in the dental chair and the dentist who doesnt even tell me his name starts probing around inside my mouth talking about how bad my teeth are and that Im a candidate for full dentures on top and a lower partial. so i think OK i know Ive neglected my teeth for a long time cause i couldnt afford to see a dentist regularly. before i know it my dentist is talking out loud to someone in street clothes standing behind me about the condition of my teeth and about the whole denture thing. turns out he was talking to the office manager Matt . Matt says for me to get out of the dentist chair and follow him into his office where he proceeds to sell me the most expensive set of dentures they have and also gets care credit to bump up my line of credit to the tune of nearly $8, 000 dollars which includes oral surgery, anesthesia, temporary dentures, permanent dentures and follow up fittings and adjustments all for around $180 a month. minutes later he sent me back to the room with the original dentist for an impression top/bottom for my temporary dentures . he sticks this metal mouth piece into my upper with this thick goop and has me bite down. also does the same for the lower even though i was still in agony with my toothache on the bottom. so after the impression they sent me home without pulling my tooth or even a script for a pain medication and made an appointment for oral surgery to take place one week later on January 27th 2012.. i go a week in pain from the bad toothache and arrive on time and nervous about saying good bye to all but 8 of my teeth. i am brought into the oral surgery room and the oral surgeon only shakes my hand and says hello. that was the full extent of our conversation. also 2 female assistants are present and they said absolutely nothing to me. the surgeon puts an I V into my arm and shoots me up with feel good drugs and holds my mouth open wide with some sort of blocks and shoots my gums with Novocaine to numb me up. in less than an hour he yanks out all the bad teeth and puts in my temporary dentures along with some gauze and out the door i go for home this time with a script for hydrocodone and penicillin . so here i am at home, in pain, oozing blood all over the place but still hopeful that soon Ill have a great smile for the first time that i can remember. the first day after surgery i noticed that my lower lip and my chin were totally still numb. i figured it was the Novocaine that had not worn off yet. when Monday the 30th of January 2012, the day of my first follow up at aspen dental, i was still totally numb and told the dentist who had first seen me that i was numb he said it would be a temporary thing and not to worry that it should get better by it self in a few weeks to several months. he never told me why i was numb or offered any sympathy at all. when i got home i searched on line and found that the oral surgeon had most likely severed my Inferior Alveolar Nerve while extracting my Wisdom tooth that was impacted. to make matters worse, they never told me about the risk of nerve damage or any other risk factors prior to, during or after surgery. I did sign a consent form on the day they financed my teeth and the office manager Matt never told me of any risks. the first dentist that told me about being a denture candidate never told me about the risk and obviously the oral surgeon didnt say nearly anything to me on the day of surgery and i never even saw for the first time until the day of surgery. so why did Matt have me sign consent on 1/20/12 saying the doctor explained all the risk factors to me when i had not even meet the doctor until 1/27/12 a week after i signed consent? now as i sit here typing away mad at myself mad at aspen dental with Ill fitting temporary teeth that make me feel trapped in them i cant eat and have lost 15 pounds, cant sleep because of numbness and electric shocks in my jaw, I hope someone reads this and does exactly the opposite of everything I;ve done . If i end up with permanent damage because of this i will surly start a medical malpractice suit against them for lack of informed consent and negligence . thanks for reading this and for gods sake please listen to me...stay away from aspen dental in auburn ny

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nate61
Auburn, US
Feb 02, 2012 2:47 am EST
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on January 20th 2012 i went to aspen dental with a sever toothache that had been bothering me for the previous week with no let up. i didn't have a lot of money to pay up front for a simple extraction on a decayed and half broken tooth, so, my wife found care credit / aspen dental that would allow us to make small payments that would work out perfectly.
so i go in for my first appointment and to my surprise, they take about 30 x-rays of all my teeth before i get to see a dentist.
after x-rays they put me in the dental chair and the dentist who doesn't even tell me his name starts probing around inside my mouth talking about how bad my teeth are and that I'm a candidate for full dentures on top and a lower partial. so i think OK i know I've neglected my teeth for a long time cause i couldn't afford to see a dentist regularly. before i know it my dentist is talking out loud to someone in street clothes standing behind me about the condition of my teeth and about the whole denture thing. turns out he was talking to the office manager "Matt". Matt says for me to get out of the dentist chair and follow him into his office where he proceeds to sell me the most expensive set of dentures they have and also gets care credit to bump up my line of credit to the tune of nearly $8, 000 dollars which includes oral surgery, anesthesia, temporary dentures, permanent dentures and follow up fittings and adjustments all for around $180 a month. minutes later he sent me back to the room with the original dentist for an impression top/bottom for my temporary dentures . he sticks this metal mouth piece into my upper with this thick goop and has me bite down. also does the same for the lower even though i was still in agony with my toothache on the bottom. so after the impression they sent me home without pulling my tooth or even a script for a pain medication and made an appointment for oral surgery to take place one week later on January 27th 2012.. i go a week in pain from the bad toothache and arrive on time and nervous about saying good bye to all but 8 of my teeth. i am brought into the oral surgery room and the oral surgeon only shakes my hand and says hello. that was the full extent of our conversation. also to female assistants are present and they said absolutely nothing to me. the surgeon puts an I V into my arm and shoots me up with feel good drugs and holds my mouth open wide with some sort of blocks and shoots my gums with Novocaine to numb me up. in less than an hour he yanks out all the bad teeth and puts in my temporary dentures along with some gauze and out the door i go for home this time with a script for hydrocodone and penicillin . so here i am at home, in pain, oozing blood all over the place but still hopeful that soon I'll have a great smile for the first time that i can remember. the first day after surgery i noticed that my lower lip and my chin were totally still numb. i figured it was the Novocaine that had not worn off yet. when Monday the 30th of January 2012, the day of my first follow up at aspen dental, i was still totally numb and told the dentist who had first seen me that i was numb he said it would be a temporary thing and not to worry that it should get better by it self in a few weeks to several months. he never told me why i was numb or offered any sympathy at all. when i got home i searched on line and found that the oral surgeon had most likely severed my " Inferior Alveolar Nerve " while extracting my Wisdom tooth that was impacted. to make matters worse, they never told me about the risk of nerve damage or any other risk factors prior to, during or after surgery. I did sign a consent form on the day they financed my teeth and the office manager Matt never told me of any risks. the first dentist that told me about being a denture candidate never told me about the risk and obviously the oral surgeon didn't say nearly anything to me on the day of surgery and i never even saw for the first time until the day of surgery. so why did Matt have me sign consent on 1/20/12 saying the doctor explained all the risk factors to me when i had not even meet the doctor until 1/27/12 a week after i signed consent? now as i sit here typing away mad at myself mad at aspen dental with Ill fitting temporary teeth that make me feel trapped in them i can't eat and have lost 15 pounds, can't sleep because of numbness and electric shocks in my jaw, I hope someone reads this and does exactly the opposite of everything I've done . If i end up with permanent damage because of this i will surly start a medical malpractice suit against them for lack of informed consent and negligence . thanks for reading this and for gods sake please listen to me...stay away from aspen dental in auburn ny

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isabel
new winsor, US
Jun 16, 2009 2:55 pm EDT

estuve en aspen dental en newburg y la verdad es lo peor que puede ahber hecho en mi vida me fui hacer un puente y no quede contenta el pesimo servicio que ellos tienen no se lo recomiendo a nadien el personas es malisimo pague 400 dolares y no me hicieron nada y para devolverme mi dinero para atras me demoraron como 1 mes y lo peor me enviaron 300 dolares usteden entiendan esto a todos no se los recomiendo nuevamente malisimo nunca mas voy a pisar ese consultorio aspen dental malisimo...bad services

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8:42 am EDT
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Aspen Dental no focus on prevention

First off, I was trying to get a preventative cleaning, they wanted to do everything else but. On the day I came back for my cleaning they conveniently said the dental hygienist was behind but I could get my other work done.

The dentist was abrupt, filled one filling to my knowledge but I was told by billing I had had 5 fillings...there is no way that 5 fillings can be completed in 15 minutes. They also said I needed a crown replaced when I had no symtpoms at all of problems. Then the girl doing the xrays was not even a hygienist. When I finally got my cleaning it was the worse one I have every had in my life, and I am 57, it was painful, and they didn't even floss at the end.
But the biggest red flag was when I noticed that for an office of 5 dentists, they only had 2 hygienists but 5 persons doing billing. Hello?

we know what the focus is factory style care, move them in and out, and rack up as many 'procedures as possible'

Will not go back... calling for my records today.

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12:41 pm EDT
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Aspen Dental service and billing

Aspen in Scranton/Dickson City is just a big rip-off dentist supermarket. Don’t go! I went in there for just a routine check-up and cleaning and they sold me on this High-Teac periodontal deep cleaning and added if I don’t do this I’ll lose my teeth at 65. Plus They graded me on a point system that made me a less then middle of the road candidate so my teath were not that bad. I ended up having them do the High-teac cleaning that cost me over $1200 and my insurance would only pay $300 of it because most of the services that they did was not recognized medically necessary. Now with billing, I been fighting back and forth with them of a over payment of a special electric tooth brush that they billed me for but felt my Oral-B was good enough. . So my service was in January of 2009 and here it is April and I sill and requesting for a refund for the brush. I just moved here from NY and always my old dentist and others told me my teeth are good. I never have any pain in my mouth. I feel I ended up getting burned for a $900 from Aspen for a teeth-cleaning job that would have gotten paid by my insurance if it was just that. I’m also out $160 of over billing for the darn brush. I would not recommend going to Aspen dental if you don’t want to get into high-pressured sales of stuff you don’t need. Aspen to me is just a supermarket franchise of product that probably you don’t need but pressured to get because they get perks on selling them. Your first time visit with them you will feel you are at a time share seminar.

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5:16 pm EDT
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Aspen Dental charging for services not rendered

I went to Aspen Dental to have a cracked tooth repaired in December of 2008. After x-rays, and a dental examination I was told Ihad numerous cavities and 4 teeth that would probably need root canals and crowns. After filing for cedit through CareCredit I was told the total of my bill would be over $2700. After having the initial root canal done, I cancelled the rest of the procedures because this was too much debt for me to incur, being on a fixed income. They said find, they would put it in my file that the rest of the procedures were cancelled. In February I received a bill from CareCredit for the total amount for all the procedures! I contacted Aspen Dental about this and they said they would reimburse CaeCredit for the amount not used.Not only did they not cancel the rest of the amount OR reimburse CareCredit, but they had never filed the claim with my insurance company. In February my insurance carrier sent them $1000 to be reimbursed to CareCredit-it is now March and CareCredit tells me they have still not been reimbursed by Aspen Dental, my insurance carrier is probably out $1000.00. I will be contacting the Better Business Bureau and the Attorney General's office within the next few days. I was always under the impression that it was NOT legal to charge someone for services not rendered!

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Samanth
, US
Apr 21, 2012 6:23 am EDT

Does insurance fraud ring a bell here! They use scare tactics to get you to to take out a loan for services that you may or may not need and charge the whole amount of what they quoted even if the services were performed or not. Unscrupulous business practices to say the least. Say away from this place. CONSIDER YOURSELF WORNED! DON'T WALK RUN, FROM THIS PLACE

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Apr 03, 2009 1:36 pm EDT
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At Aspen Dental, we are committed to providing all of our patients with great service and care. We apologize for any inconvenience that you may have experienced during your visit to our office. We advise all of our patients to first call the Office Manager at the Aspen Dental office where they were treated and, if the situation is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We’ll promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Again, we are committed to your total satisfaction and will do everything we can to make sure you are pleased with your Aspen Dental experience.

Allie

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Aspen Dental - overcharge, unnecessary extractions

Do NOT go! I went to Aspen Dental in Wausau, WI due to there advertising prices for dentures. I have had dentures for several years due to an accident and all I needed was to have a tooth on my denture reattached. I waited over an half an hour for my appointment. At first everything seemed on the up and up. All of the staff seemed very professional, the...

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Aspen Dental - shady billing practices

avatar kandi200 Posted the following Complaint March 15, 2009 06:43:02 I went to Aspen Dental 11/26/08 and had work done for dentures. They quoted me a price of $2, 598 for the work. They talked me into using their care credit financing. Well, the balance I was being charged by care credit was over $5, 000. I called Aspen Dental in scranton right away...

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Aspen Dental fees

Went to Aspen Dental to get full upper and lower dentures. There estimate was just about $9000.00 for extractions and the mid-grade dentures! When asked for an itemized bill they told me they couldn't give me one! What? I have a partial on my top already so its not like they are extracting all my teeth and a few missing on the bottom too. Has anyone ever heard of dentures and extractions costing so much? And of not being able to get an itemized bill!? I would have to pay a little over $7000 out of my own money shouldn't I be able to see what I am paying for?

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Cgregoire
Worcester, US
Oct 26, 2009 1:02 pm EDT

First of all I went to Aspen for a full upper and lower and was quoted $10.000 before my insurance. Now after all my insurance discounts it would have been about $7000.00 I could not afford that so I decided to have just my uppers done. Imagine my surprise when it cost about 5000.00 now here is were the fraud comes in. After I have gotten two treatments plans will both prices I went ahead and bought a discount dental plan. It allows between 20% to 60% off covered prices. Well after I told Aspen I got this program they quoted another price which was increase to offset the first price. They must really think that people are stupid. Everyone follow up with your insurance company because they said I have a free visit they change my insurance company $134.00 nothing was free. This place should be shut down.

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Cleaner52
, US
Sep 12, 2009 7:37 am EDT

I went yesterday to Aspen Dental . I know what my insurance covers but they said it would cover more than half of the almost 7000.00 they gave ma an estimate for . That quote ws just for the regular dentist doing the extractions. They said I have gum disease and I would have to see a peridontist .Thanks for your comments. I am going to start by going to my insurance to see if they were ever truthfull about anything . Has anyone ever used Affordable Dentistry ?

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Aspen Dental - dont waste money or risk your teeth!

I went to aspen dental in Richmond, Indiana... I wish I had checked out their reviews before I went there... there are hundreds of reports against them in ALL states! (Fraud and malpractice, etc.) They tried to scam me out of $600 just to "clean" my teeth. thank goodness I ended up with the one honest hygienist in the whole place when it was time for my...

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Aspen Dental unneeded procedures / hidden charges

The following takes place after just one visit to Aspen Dental:

After using the same dentist for 15+ years, I had a change in insurance and was forced to find a different dentist. Despite all of the complaints I had read about Aspen Dental, I chose to go through a new patient visit and have x-rays taken. After waiting for 30 minutes past my scheduled appointment time I was finally called in for my x-rays. Following the x-rays I was directed back towards the area where the dental chairs were (which all had tv's attached to them...expensive?). I sat there and watched CSPAN for another 25-30 minutes before the dentist came over to talk with me. After glancing at my x-rays she told me that she already saw a few cavities. She finally came over to examine my mouth. She mumbled something about more cavities and gingivitis, never giving me a good explanation of what she saw. Now, I had waited 1 year after my last cleaning (and I had regularly gone for cleanings every 6 months for the past 15 years or so), so I thought maybe it was possible that I had a cavity or two. She told me I had 8! And she told me that there are two more that I need to keep an eye on because they could become cavities. I was shocked. I'm not going to say I brush after every meal or floss every day, but I take pretty good care of my teeth. I thought there was no way I had 8 cavities. But I gave them the benefit of the doubt. I sat down to talk to the "financial advisor" about the treatment I would need. Still shocked from learning I had 8 cavities I listened to the financial advisor tell me that a cleaning, some flouride treatment, and the filling of all 8 of my cavities would cost me $725 AFTER INSURANCE. What?! Since I was recently laid off, there was no way I could fork over that kind of money upfront, so he convinced me to apply for a CareCredit account where I could make payments over 18 months to pay for the treatment. I scheduled my next appointments (the cleaning and the fillings) and left fairly upset.

I didn't get very far before a little something called cognitive dissonance kicked in. I felt like I was being ripped off. After confiding in some friends they felt the same way. I went back to Aspen to speak with the financial advisor and go over the charges line by line. According to my calculations, 8 cavities should run me $400 after insurance. What was the other $325? In the line items, there was a toothbrush that they were going to 'give' me for $135 (not covered by insurance); A full mouth debridement for my 'periodontal disease' $50; some mouthwash for $24; irrigation (?) for $35; some toothpaste for $24; and the list goes on. Most of those items were not covered by insurance.

I ended up calling my old dentist (who I trust a great deal) and asking him if he could check out my mouth and see if I really do have 8 cavities and gingivitis. He agreed to a limited consultation. I went to him a few days later and told him where they thought the cavities were. After a close examination (of 15 minutes or so - which was longer than the lady at Aspen looked at my teeth for) he told me that I have 1 cavity. ONE. Maybe two. NOT EIGHT! I was pretty mad. I told him about how they said I had gingivitis and they suggested that I have a debridement done. His demeanor went from disbelief to anger. He knew they were ripping me off. He explained how someone would need a debridement if they had hunks of tartar and what he called "calculus" on their teeth and bleeding gums etc. I have none of that. In fact, he took pictures of my teeth to show how I didn't have any problems like that. Then he showed me pictures of someone who did need debridement...yuck. As I said, he was upset that a dental office would be doing that to patients and charging them so much for it. He told me not to worry about paying for my consultation. I thought that was very nice of him.

I cancelled my appointments at Aspen Dental. I found out a week later that when they opened that line of credit so that I could pay for the future services, they already charged me the $725. They didn't do anything to me yet! I called and had them reverse it, told them I wouldn't be coming back and explained why. I wasn't mean. If the lady on the phone was willing to listen I would tell her the truth. She told me to be aware that different dentists have different opinions. Then she explained to me that when she came to Aspen Dental for a check-up, they told her she had periodontal disease too with 3 and 4 mm pockets (just like me) and her old dentist missed it because he was old and didn't keep up on his continuing education. I don't know how she could give me advice on dental work since she is a financial advisor...plus she works there! I'm sure she's paid to say they are the best.

I'm just still really frustrated with Aspen. I highly advise you to stay away from this chain. It's not worth the headache. Good luck to you in your search for a good dentist. As for me, I'm working on changing my insurance so that I can go back to my original dentist.

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aspen never again
Weymouth, US
Jun 11, 2009 11:01 am EDT

last year I had a tooth extraction at Aspen Dental.
My regulr dentist referred me to dental surgeon not covered by my insurance, so I went to Aspen Dental since it was close and covered by my insurance. Biggest mistake ever.
Before any of the work was done, Aspen Dental required an upfront payment of what the indicated would be my portion of the bill, $353.40.
The extraction was normal, received a few novocain shots, tooth was taken out, and I drove home. A few weeks later, I recieved an explanation of benefits from my insurance company, and come to find out I was billed for IV Sedation, and Analgesia Nitrous Oxide (I didn't receive either, and I don't think I could have driven home if I did). After a series of complaints with Aspen Dental, Mastercard, and my insurance company, I finally received a Mastercard refund of $303.40, and a payment summary sheet with all of the charges and the refunds from Aspen Dental Mgmt Inc
So in addition to trying to provide you with additional services that you don't need, they also may try to charge you for additional services that you didn't get.

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Aspen Dental temp crowns

Aspen Dental made my teeth worst than when I started. They mislead me on what I was to recieve. But what I cant believe is they refused to fix it! I have a law suit in the making and they dont care ! They said go ahead and sue us, you'll neyer win.

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ConsumerBWare
Hughesville, US
Sep 09, 2010 10:22 pm EDT
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Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

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R. Schilling
Newark, US
Jan 07, 2010 1:52 pm EST

I recently bought into a "dental plan" and they use Aspen Dental in Zanesville, Ohio. Went in for tooth discomfort and they did exam, but office staff didn't deem necessary to discuss financing or payment until they could contact my dental plan during normal business hours. I asked for a read out of normal charges and they reluctantly printed one out.
The Dentist that did my exam seemed ok, except when I shared my fear of root canal and pain associated with it...fear of unknown, never had one. He said yes they can be painful if you are not numb. The office staff seems underhanded and sneaky. I've already contacted my previous dentist (who isn't covered by plan) and canceling the dental plan.
It seems the dental plan primarely uses Aspen Dental. Interesting...formulate your own opinions about that one. This "dental place" seems very unprofesional...not for me...I prefer better treatment when I hire a "professional" for my medical and dental services.

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StillSmiling
Nazareth, US
Jun 10, 2009 5:58 pm EDT

It is unbelievable the amount of complaints this company has. I was one of there "office managers" or should I say high pressure salesperson. Everything, every complainant says I agree with. This business is not about providing quality dentistry. It is about making money off the under served dental community. It is disgraceful. Please spread the word before more people lose there hard earned money and there TEETH!

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Aspen Dental rude staff

I was seen in the office for a first time patient visit. I scheduled the appointment online. NO WHERE does it say that you will not get a cleaning on the first visit. I have never heard of such a thing. Anyway, I was taken back for my visit (late of course) and a person did x-rays. Not once did she state her name or what she did there. It took her and her co-worker 25 minutes to do a full set of x-rays. My mouth was all cut up and they didn't ask if I was ok. They then escorted me to the exam room. I waited for 30 minutes. No one came by to let me know the dr. was running behind. No one checked on me to see if I needed anything or needed to reschedule. NOTHING. An elderly gentleman came into the exam room next to me and waited. The dr. came in and looked at my chart and then looked at him and said "who was here first". I said "me, but go ahead and see him". She finished with him, looked at my chart, saw I was a first time patient and said "let me look at your x-rays"...so she did that then came over to me and said "Open up" NOT ONCE did she say who she was. She finished her 30 second exam and told me I had a cavity and says "did you know that"...well duh, no I didn't know that...that's why I'm here. Then she tells me to go make an appointment with the office manager. I asked about the cleaning and was told the hygeinist wasn't in that day. I didn't make a follow up appointment but told the office manager that the online scheduling didn't say anything about not getting a cleaning on the first visit. She then says "Well it's your first visit, why would you expect a cleaning?" I DON'T KNOW, CALL ME CRAZY BUT THAT'S WHAT YOUR PRACTICE DOES!

So the next day I went back to claim my dental records because no way was I going to continue going to this establishment. I asked to speak with the office manager again. I told her I was bothered by the unprofessionalism in her office the day prior. She was very hostile and told me "well if you were concerned about who the dr may or may not have been you should have asked". Then she apparently got up and asked the dr. if this was true. She came back and proceeded to tell me that the dr remembered me...(HOW COULD SHE...SHE ONLY SAW ME FOR 30 SECONDS...THERE WAS NOTHING TO REMEMBER!) and said she absolutely introduced herself. i said "ok, fine. that's not what happened." the office manager then said..."well I'm not going to take your word for it...I have to go with what my dr. said" She also told me that it isn't necessary for her staff, other than the dr., to introduce themselves.

I'm a nurse and my boyfriend is a physician and if either of us EVER treated a patient in this manner we would be in a world of trouble.

Shame on Aspen Dental in Camillus, NY for having absolutely NO CLASS. Shame on Melanie the office manager for having no manners whatsoever...and shame on Dr. Vincent for not coming out and rectifying the situation with a patient (if she was even notified). I wouldn't recommed my dog to your office.

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Mindy73
, US
Jun 15, 2011 4:07 pm EDT

I also went to Aspen Dental in Camillus NY for a routine cleaning. I was told that they accepted my insurance and would schedule me for a consultation. I arrived on time and waited for 20 minutes before being seen. The x-ray tech was rude and cut the inside of my mouth with the equipment. Then I was put in a exam area where again I waited an excessive amount of time. I was seen by a (so called) dentist for about 30 seconds and was told I had periodontal disease and 4 cavities (two of which were cosmetic and needed white filling). What... I have not had a cavity in my entire life, until now? No cleaning was done. Staff did not intruduce themselves. Then I was escorted out to the financial person who proceded to tell me I needed to buy toothbrushes and cleaners etc. I said no. She said that I needed a special antibiotic that my Ins did not cover so the Scaling (deep cleaning) would cost $300 more than my Ins would pay. I felt pressured and unhappy but I scheduled the cleaning because I was a year over due.
I went back 6 weeks later for my cleaning and waited in the waiting room for 30 minutes until being seen by the hygenist. She tells me that she is going to do another (painful) exam to determine how much antibiotic I will need for the scaling. I state that I already know that the antibiotic will be needed and will be paying $300 for it. "Oh... thats not right" she says. She spends another 20 minutes with the manager and returns with a quote for... ready for this...$1985. That is out of my pocket after they get reimbursment from my Ins. I told her that there was no way that my teeth got that bad in 1 year, wouldn't my other dentist had said something? She then tells me that my teeth look good but my other dentist (who had been a dentist for >30 years) must not have done a full exam. I walked out!
Now just so you know, I checked with a non-participating (real) dentist and a scaling at his office (without ins) would be $600. I found another (real) paticipating dentist and the scaling will be $0, covered in full by my ins. I strongly recommend avoiding Aspen Dental.

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terese
Skaneateles, US
Jun 16, 2009 8:12 pm EDT

I was a patient at Aspen dental in Auburn this afternoon. I am in my late 20's and have never had a cavity in my life. Today I went in and they informed me I had a "tiny" cavity that needed to be filled, which they did immediately. I must say that the x-ray tech and hygenist were both friendly and professional. The dentist and assistant however, were very standoffish and it was extremely painful. They were not sympathetic at all, even after I made them aware from the start that I am extremely anxious about being at the dentist. I've never had a filling before, so I do not know what is normal but the entire side of my face hurts now. This is a lot of pain for something that didn't bother me before. I guess I'll have to wait and see how it goes. I am not very nervous after reading all of the complaints.

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Aspen Dental deceptive pricing

I wish I had gotten the prices upfront. These people spend your money like politicians and banks. My cleaning alone was $800, and the "free" toothbrush (which stopped functioning within 4 months), was $135. I spoke with a specialist for less than 5 minutes, and this cost me $95. A tube of toothpaste was $24. Add about 12 shots of arrestin (which what they should be doing to these crooks!), and the total cost comes to over 1, 900 dollars. I was in the chair for 2 hrs at the most. I have no dental insurance, and my teeth hurt worse now than before I started treatment.
Mere words cannot express my outrage and disgust.
I wish I had never gone to Aspen Dental, and wouldn't step foot in their office again, even on a bet.
Aspen Dental truly sucks!

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nykirose
Seneca falls, US
Apr 07, 2009 6:48 pm EDT

They tried to push the toothbrush on me too. it was free with a $159 cleaning! FREE?!?! Keep the toothbrush!

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Aspen Dental terrible place

I went to Aspen Dental in the summer of 2008 because I knew I needed expensive work done and they offered free X-Rays. I only get 1500 from my insurance so I figured this would save me some money. After going to my first appointment I was told that I needed a root canal re done and three wisdom teeth surgically removed. I asked the office manager for my out of pocket costs up front as I was on a tight budget. After calling every other day for weeks because 'the computers were down', I was finally told that my out of pocket costs were around 300. I verified this numerous times with her.

The day I arrived for my root canal the receptionist told ME that I had canceled my appointment. Obviously, this was not true. I work in healthcare and it is very hard to take time off. I had to find coverage 3 weeks in advance! I informed her that she was mistaken and I would not reschedule as I already waited 3 weeks! She then told me to sit down and wait for the endodontist who was not expected there for an hour. I sat down and met another man who told me he had the same conversation with the receptionist 30 min ago. So the Dr finally arrived and we are both taken into the back at the same time. I found this odd as root canals take awhile. I heard her say something to the other man in the next cubical about tooth removal and he left. She then came into see me and without looking at me (Just the x rays) told me as well that my tooth had to come out. At this point I figured she didn't want to come in that day hence my 'canceled' appointment. Also, what are the chances of two people canceling appointments, forgetting they canceled, showing up and having teeth that cant be fixed?

So, I made her do the root canal. A few min into it she informed me that my tooth broke into the gums and it had to be surgically removed. I am not a dentist so I cant really question her but, I feel as if the damage was done out of spite.

Since I was now in horrible pain I could not cancel my operation. I came in and had in done the following week and was sent home with my husband. As soon as my anestesia wore off I was in incredible pain. (I had to have teeth drilled out of my jaw) My husband looked at the RX I was given and realized it was for minor pain (he is a nurse)

He called Aspen dental (at 9am) to ask for a more appropriate rx and was told the DR wouldn't be approached until after his lunch! I was left in horrible pain until around 2pm!

Then my husband was banned from the office for being 'rude' to the office manager.

Now, to my billing fun. As you may remember I was told my out of pocket would be 300. After I had my operation I was sent a bill for 1600! After I already paid around 200! This is not including the 1000 my insurance company paid! I have had to do all of the talking between my insurance company and Aspen dental. I just got the last 500 of my 2008 benefits paid to Aspen dental since they just gave me the documents my insurance company has been requesting for 6 months!

Now, I have to pay over 1000 in consult fees and god knows what else they did to change my 300.00 out of picket to over 1200!

Stay far away from Aspen dental!

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KP528
Plymouth, US
Jul 14, 2009 10:40 pm EDT

I too went for services at Aspen Dental and was left feeling mortified humiliated and very unsatisfied with the care I was given. My Dentures never filt properly, I was left with teeth that were too big, sores throughout my mouth as I was trying to get used to them. My family and friends made comments that I looked like I had a horse or worse a donkeys mouth full of teeth. I watched all the ads on tv and truly believed they would give me my confidence back. I was left embarrased to speak in public. My temps took me over 6 months to get used to and I was told repeatively that the finished product would be worth all the pain. What a lie flat out horrible lie. I was told when I complained that I would simply have to get used to wearing the temps if I was unsatisfied with the finished product. I paid almost $3000. dollars between what the 1500. down payment, my Insurance paid some and I took out a loan for 1400. that I am still paying on. I am left with temps that do not fit and the finished permanents that sit in a cup.

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Aspen Dental shoddy work/fraudulent billing

Aspen Dental is guilty of shoddy work, poor service and fraudulent billing. I know from experience. I think they build extended problems onto existing ones and create additional dental problems for patients.

My daughter is neither a middle-aged nor an elderly person. She visits the dentist regularly. She doesn't have the strongest teeth, however, almost every single filling that had been done has had to be replaced or fell out within weeks or a few months of being placed.

I have grave concerns over what they have done to my teenage daughter.

In addition, their billing practices are fraudulent and their extortive behaviour of using fear installation in patients to make them think they are ALL in dire dental health is not only questionable "ethics wise" but questionable on their expertise? And legally.

I have proof from their own hand that they don't mind at all trying to rebill for "old charges" that are paid in full and clear.

I have printouts from Aspen Dental in which they entered discount rates I was entitled to through careington 505, insurance payments from my one insurance at the time and personal payments that showed specific dates of service and procedures done including the codes for them.

Then, a year later, they took specific charges and rebilled them to a second INSURANCE I acquired. Never mind, they had been paid what they were allowed under their contract with Careington and BC/BS.

Not only is this illegal, it is fraudulent.

In other cases, they only filed on my secondary insurance initially. Put the remaining amounts on "my responsibility payment" part. Later collecting payment from my primary insurance, NOT CREDITING THESE PAYMENTS TO MY ACCOUNT and then posting as my having a balance due not crediting BC/BS payments to my account.

In other words, they probably owe me a little bit as I most likely overpaid them for services rendered in the end. It was not until the tailend of having had enough "shoddy and possibly malpractice work" done for my daughter that I realized what was going on.

I also am under the impression they charged for a couple of fillings they never did.

It amazes me the people who do the insurance billing work have the nerve to think No One Would catch this. And on top of it, knowing a majority of their dentists are not properly certified, let alone registered with a lot of the insurances.

Then, they go back and look at where they take big hits on discounts and I think they look for patients whose insurances have changed and try to bilk the insurance companies and if that doesn't work, take the denial of benefits letters and try to make the patients think these are charges that are simply not covered on the patients insurance, but that the patient is still responsible for, knowing that this is illegal.

What disgusts me is all the advertising they do on how non-judgmental they are and how they care. That alone is false advertisement. Their prices if you have no insurance are ludicrous and more than double what insurance companies allow, so those without insurance get screwed and are lured/forced into acquiring medium to high interest rate financial programs if they are to get treated for their dental problems.

Usually, Aspen Dental requires you to pay at least half up front and if you get approved by unicorn or care, then they place all the fees on the "financing" on these accounts upfront meaning they collect the entire payment before work is done! This also is questionable at least ethically.

Once, they collect the entire costs upfront, they don't care if the work done is satisfactory or appropriate. And, try getting refunded if you're not satisfied or the work is shoddy.

They can argue a lot, but to try billing insurances that were not in effect at time of services rendered and those services already having been paid in full is fraud. Fraud. There is no way they are unaware of what they did.

I have the printout from their own computer showing paid in full DOS and then they sent in claims a year and a half later to an insurance that was not in effect at the time.

She has had 5 fillings replaced either by them or a new dentist that were in her mouth anywhere from a few weeks to a few months to less than 2 years.

You tell me...am I wrong to be pissed?

Going to file complaints with the ADA and Attorney Generals in Connecticut, Massachusetts. Offices in both these states in 3 locations are a part of this.

However, I will never step in the doorway of Aspen Dental again. Unless I am with a lawyer.

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SkepticalPatient
, US
Oct 12, 2009 8:39 am EDT

Very interesting. My husband and myself were both told we needed--wait for it--twelve fillings apiece.

Went to another dentist (not in my network) and was told five, tops.

We're getting mysterious charges and months after starting service we still can't get anyone to give us a breakdown of our fees by service.

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Champ321
Canton, US
Jun 25, 2009 6:17 pm EDT

Just went to Aspen today 06/25/09 (Canton OH). I happen to have insurance that pays for an exam w/xrays and a cleaning two times a year. Aspen is in our 'network.' (lucky me) Three weeks prior my daughter and I had our exams with a panoramic x-ray and 18 in the mouth x-rays. I asked why they do two different x-rays. Iwas told that the ones in the mouth can see if you have any cavaties. okay. now the exam came. OMG I had 12 cavaties! When I asked why they couldn't see them on the xray they said the xray cannoth see cavaties on the top of the teeth. My daughter has 12 cavaties too. Insurance would pay for some I would have to pay $600 for each my daughter and myself. I was told that I may need a scaling (?) cleaning as well as my daughter that the insurance will not pay for. I refused and told them I just want the regular cleaning (this was three weeks ago) that my insurance will pay for. The girl was not sure the hygenist would do this. After all our appt was today. She wanted me to pay 37.00 for a flouride treatment (yea right...flouride is in our water...no need for it. declined. Then my daughter came in and they wanted like 377.00 for her cleaning! I lost it. I waited for the girl to come back to the desk to see if the hygenist would just do a cleaning. More frustrated I got up and left and went to my old dentist who charges 80 for a cleaning no xrays if you don't want and honesty which is PRICELESS!

I came home called my insurance company and filed a complaint for insurance fraud. They are requesting our xrays to see what is eally going on. The insurance lady told me they would never pay for that many cavaties with out seeing the xrays. (HMMM I wonder whose xrays they send to prove that many cavaties) I was told that none of my could be seen onthe xray.
Needless to say, I threw in the towel on insurance and am paying a real dentist to clean my teeth. No hygenist.

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Aspen Dental billing fraud

Under the advisement of my insurance company I switched dental offices. My insurance convinced me to go with a dentist that accepted what the insurance paid. I took my two daughters in and was told their dental records were non transferable. Aspen then took them in and cleaned their teeth, exrayed florided etc. I was then set down and told my youngest daughter needed two small filling in back teeth. I was given two options white fillings or silver. I chose the silver. The office manager told me i needed to write a check for the portion the insurance didnt pay. Two weeks later we had the fillings done. I recieved a bill for 54.00 dollars and learned the insurance didnt pay for initial bitewing exrays or floride because they had allready used up that benifit with the prior dentist, no big deal but wondered why records werent allowed tranfered to prevent this. I then recieved statement from my insurance company saying that Aspen Dental had billed for services for silver fillings which they paid 100%. I then knew I had been screwed out of the money I paid upfront. My insurance also sent another statement saying my daughter had been seen on a different date, one that we never even went to. Aspen Dental billed my insurance for the same two teeth saying they had used the white filling and billed 300 dollars for service not even provided. My calls to marions office manager are to no avail Aspen dental is billing me for 245.70. My insurance company says I owe 54.00 less the 21.30 check I should never have written them. Aspen Dental is a dental farm you never know what dentist or trainee you will be have working on your teeth. Their office managers are poorly trained and seem to be looking out for your money instead of providing a good service.

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ConsumerBWare
Hughesville, US
Sep 09, 2010 10:29 pm EDT
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Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

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Benita Smith
Marion, US
Apr 08, 2009 12:41 pm EDT

I also live in Marion In. and yes Aspen is a scam...I went to Aspen Dental and they informed me I need 4, 000 worth of work; even though i needed one filling so I left. When I returned to Aspen 6 months later they stated "that information on the chart was on the wrong pt" yes I have very good insurance and they were ready to milk the insurance company. so my daughter and I went for teeth cleaning; we got a bill through colections agency fot $760.00. And trying to reach the office manager Shelby...is a joke.

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Aspen Dental shoddy work/fraud

I cannot put the city because there are two states and three cities involved in the total story. All 3 offices of course, Aspen Dental.

I have proof of their fraud. Not simply my word, but their print outs in combination with my EOB's from dental insurance with one company and am going to request 3 years of EOB copies from my other insurance.

In addition to that, almost every single filling that they did on my teenage daughter came out within weeks and months of the work being done. Not normal and I don't care what they say.

I think they have done damage to her longterm. This bothers me a great deal.

Their billing practices border on extortion in some instances, but definitely fraudulent.

I have kept an open line of communication with the NY office, however, recently realized that for almost two years they kept a running tab on charges that had been paid in full, filing on them with an insurance company whose coverage we later acquired. Never mind these DOS had been paid in full...per their own hand and printout.

In two instances, they did not file with my primary, only my secondary and then billed it out. I paid what they said I owed outside of insurance, knowing it did not sound right, then when they received funds from my primary...did not credit my account.

In the end, they probably owe me a little.

However, the repeat billing of different dates of service they had already been paid for, is not something that they could be unaware of.

They also use fear tactics with patients in regards to their dental care, which results in patients resorting to applying to dental financing and paying upfront for work that may or may not need to be done at overinflated prices.

Those who go to Aspen Dental without insurance get screwed in more ways than you can count.

In addition, Aspen Dental does not seem to think they have to follow the rules and guidelines of the insurances in which they are PDP on.

I am so outraged by the discoveries I have made I intend to contact the ADA and the Attorney Generals for Ct and Massachusetts...and maybe a lawyer as well and recover for all I paid them for work that was not properly done on my daughter.

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bigcheese
Oxford, US
Jun 01, 2009 10:56 pm EDT

call them again.

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Gail
Rochester, US
Mar 23, 2009 8:37 am EDT

I went to Aspen Dental to initially have a cracked tooth fixed, was x-rayed and told I would have to have a root canal done and a crown placement-then was told that there were 2 more teeth that would have to have the same procedure, and I would have to have a bridge placed after all the procedures were done. They signed me up for CareCredit, which was supposed to help me pay the bill for all these procedures. I had the one root canal done, after which I received a bill for ALL the procedures-this totalled up to over $2700. I called Aspen Dental and cancelled the rest of the procedures, and asked them to contact CareCredit to eliminate the amount for the procedures I had not even had. They had billed me for procedures I hadn't even had yet! This was in January of this year, and I STILL have not had this matter cleared up yet! Aspen Dental's corporate office has stated that they refunded the money to CareCredit, butCareCredit has NO record of this, and it has been a month now since I contacted AspenDental. They now say they are going to send me a receipt of the electronic transaction to prove that they sent the refund to CareCredit. (Still waiting...) Aside from being overcharged for services, Aspen Dental charged for services that had not even been rendered yet! BEWARE!

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Aspen Dental the worst dental company

I met the worst dentist and the worst dental company in the world. They tried to charge me those services which I did not do, and also they extracted my 2 teeth. I called them when I felt the pain, they arranged the appointment in 1 month, can you believe that? I told them it was very painful, they asked me to take pain medicine. As you can guess, after 1 month, that tooth can not be saved any more (well, by their dentist, who knows it's true or not), and they extracted it right away. Now, I have to pay $2000 to get a new tooth, I was so upset... Never go to any Aspen dental, it is the worst in USA. I wonder when they are going to bankrupt.

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gbpatsfan
Auburn, US
Jun 10, 2009 10:29 am EDT

Seems to me that Aspen Dental is paying "Allie" to surf the internet and post this EVERYWHERE! Jesus...

Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

How to file a complaint about Aspen Dental?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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Aspen Dental contacts

Phone numbers

+1 (888) 809-5582 +1 (800) 277-3367 More phone numbers

Website

www.aspendental.com

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