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1.7 64 Reviews

Asknet Complaints Summary

11 Resolved
53 Unresolved
Our verdict: With Asknet's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Asknet reviews & complaints 64

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C
1:25 pm EDT

Asknet unauthorized credit card charge

I received a statement from my bank (GPO) showing a payment made from my VISA on
June 6, 2019 of $99.99 to Asknet Asclout Online Asknet.. What's going on? I didn't make any such requests! Therefore, I am requesting a refund. I would appreciate your assistance in rectifying this problem. Apparently someone got access to my info without my permission. I don't know what to do, so I'm counting on your assistance. Thanks you.

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jean verlin
, US
Dec 15, 2021 2:08 am EST

Bonjour

J'ai été débité de 82.96€ pour un achat que je n'ai pas réalisé pour une commande chez IObit Online Shop

N° de commande: [protected]
Date de la commande: 12/12/2021.
N° de client: [protected]

Merci de faire le nécessaire pour un remboursement.
Cordialement

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K
11:50 am EDT
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Asknet delivery delay and no status updates.

I have ordered a usb elicenser from steinberg shop on 31st of may... I got a mail on 6th of june that my product has been shipped to dhl with tracking id.. I have been tracking my product but no status update from 6th... I am very worried about my product and I am very disappointed... I have mailed and also registered a ticket but no response..
Order number: [protected]
Order date: 31/05/2019
Shipping method: dhl standard
Shipping provider: http://www.dhl.de/en.html
Tracking id: cb145902232de

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12:30 am EDT

Asknet people look up

I was looking for a guy that stold money from me and I didn't find him on your web site. In fact I looked all over your web site to find some where to cancel as it was like $2.99 fore a week. I'm sure that is elegal not to have a phone number to cancel. what a scam! I'm going to take this up further and see what happens as I just got billed Like $30.00 more.
Kevin Tracy [protected]

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11:10 am EDT
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Asknet asknet charge to paypal

I have a charge of 54.25 to my paypal account i did not authorize this charge no did i ask for it, iw ould appreciate it if this charge was removed from the paypal account as i do not intend on paying for something that i do not have. I have no idea how this charge was applied to my paypal account and i absolutely refuse to pay for this charge. I have already contacted paypal and disputed the charge.
Thanking you in advance for your cooperation in this matter. I did not authorize this charge

sharon ulch

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11:27 pm EST

Asknet unauthorized credit card charges and unethical behavior

on 2/6/19 Asnet created a pop up on my Elderly Mother's computer. It told her she had a virus and needed to call an 800#. I was not at home at the time. They guy used scare tactics to get her money. He told her that he could see that over 800 people had tried to access her private information and that if she didn't purchase their products her computer would be infected and would be destroyed. They told her about 1 charge for $96 but then charged 2 more at $359.99 and $200 and something. I had to get on the phone with the guy when I got home. He ended up telling me he would refund her money but I think we all know that will never happen. We called the bank the first thing the next morning to have the charges reversed. It makes me so angry that these people take advantage of our seniors! I told my mom the other day that a long time I trusted people until they gave me a reason not to trust them but now I don't trust anyone until they they give me a reason to trust them. I hope the feds will shut them down. I am having to put locks on all of our credit reports. They had my Mom on the phone for over 4 hours. She gave them full access to her computer. I was told later they were using that time on the phone with her to copy all of her files. DON'T FALL FOR THIS SCAM!

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10:23 am EST
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Asknet services/anti virus

[censored]ing Scam. Can't believe was stupid enough to listen to a guy named [censored]ing Kumar on the phone. I'm done trying to believe that good people still exist in this world. [censored] you Kumar and [censored] you Asknet. Ok let me edit this, I called a number because I thought I had a virus. Brand new computer. I should have never [censored]ing called, I should have hung up the phone when I heard the tandoori chicken eating mother [censored]er on thr line. [censored]

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6:13 pm EST

Asknet scam

Hello last month I ordered a new computer, and bought a Microsoft card. When I went to install Microsoft I got a pop up telling me to call the number, beyond my better judgement I called . I was on and off hold for two hours. They finally came back on the phone and told me I had a virus in my computer. I asked how that was possible because it was a brand new computer. I was told it could be in the line, and that for $149.99 they could install it and give me three years of protection. I agreed. It really bothered me so I called Microsoft, and was informed that they NEVER have pop ups and they don't offer a three year protection plan. They told me it was a scam, and to report it to my credit card company, which I did. And to take my computer somewhere to have it taken back to original state. Meanwhile this fake company had access to my computer, I kept getting pop ups that said I had no virus protection. So I called the fake people they were very rude and nasty, and told me that there was protection. I took my computer to the geek squad witch cost me 200.00 they took it to its original state, and said there was no virus protection, I did call the ask net company, they promised on October 29th, that they would give me a refund, as of today I still haven't received one. They also said that they are aware of the scam. An expensive lesson learned.

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10:50 pm EDT

Asknet unauthorized paypal charge

Received a notice today that I paid you people $49.98 today for your service. I have no idea who you are and don't believe I have ever used you services.I have no idea who you people are or why funds were withdrawn from my account. Please issue me a refund, and remove me from your files. Thanking you in advance.

Dennis Martin
PayPalTransaction ID
1J19182473970880V

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12:02 pm EDT

Asknet unauthorized charges - unethical stealing

a $49.99 charge just showed up in my credit card bill for no reason. Never heard of this company and never call them or use their service. There is a [protected] tel number showed on the bill but when i called that # to try to dispute, it got disconnected after 2 rings - its a scam operation. Be careful and read your bill. I am now calling my credit card company to reverse.

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Karolina N.
Brno, CZ
Apr 09, 2023 9:14 am EDT
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Dear Sir or Madam,

in my bank account I have noticed that asknet-online.com unauthorisely charge 84,69 USD from my credit card. I have not bought anything from this brand.

30th March 2023 - unauthorised charge of 84,69 USD

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MavrosTethoras M_E_K
, US
Feb 19, 2020 3:02 am EST

Last year I buy advanced system care pack. Before 3 days without my permission took from my account 60.16euros. I do not agree. I want my money back. I need them it's too important! Cancel the payment as soon as possible!

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Charlotte Matos
, US
Feb 16, 2020 12:54 am EST
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I was not notified I would be automatically renewed for a subscription I never use. I was billed $68.94 to my Paypal account. I want this subscription canceled immediately and return my money to my Paypal account.

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Melaine G
Secunda, ZA
Nov 04, 2019 4:17 pm EST

I never heard of asknet and have not ordered anything from them. On 28/10/2019 there was a charged on my debit card for R293.51. What it was for I do not know.
I can not find a customer care number to call and find out.
If someone can assist me with a number in order to resolve this I would appreciate it.

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ivanka karlovic
, US
Feb 25, 2019 10:57 pm EST
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on 30.01.2019. our Company credit card had been charged in amount of 69, 97eur .
however, we can not track the purchase from our side, so please be so kind and re-check it, if it is a fraud or spam.These are the only deatails we have on the credit card :www.asknet-shops.com Karlsruhe ( 69, 97 EUR)
Thanks a lot

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E
11:38 am EDT

Asknet cancellation & refund

I received unauthorized charges on my Master card last 4 digits ending in 7989 on 7/31/2018 for the amount of $3.99. Please issue a refund.
Please e-mail me a confirmation. My e-mail address is gene.[protected]@verizon.net.
Please expedite this request as soon as possible I never authorized this service. Your attention for this request would be greatly appreciated.
Thank you Eugene Bartolini

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7:41 am EDT
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Asknet unauthorized credit card charges

On 6/11/2017 I received a text message from my bank stating that 2 suspicious charges had been made on my account. The charges were for an online software company ASKNET IOSOFT ONLINE which I have never dealt with (and I've never purchased online software). I immediately replied to my bank's text saying that I had NOT made those charges and my bank credited me back as expected. But 2 months later the Asknet somehow provided my bank with my address (yes, the only piece of information they had about me was MY ADDRESS which they probably bought from another merchant I had dealt with in the past year) and my bank reversed the charge. The document provided by Asknet had a weird email address which wasn't mine. I tried contacting Asknet and they stated that the charge was refunded but it never happened. They're a FRAUD! SCAM! Stay away from Asknet!

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9:56 am EST

Asknet Don't order from asknet.com

I ordered some stuff from the website www.asknet.com, but the seller didn’t provide any confirmation email or other things. He didn’t reply to my emails as well. I lost all hopes to receive my order, but I hoped to get money back. Please someone help me. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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sdawn
Hervey Bay, AU
Jun 17, 2014 6:16 pm EDT

The amount of $41.98 was taken out of my account without my ordering any equipment
I wish the amount to be replaced back into my account and all contact with this company finalised and ended

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R
8:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asknet I never bought anything from you and you charged my credit card twice for $89.99 on November 5, 2012

I do not know who you are and what you do, but still you were able to defraud me and charge my credit card twice on November 5, 2012 both for the amount of $89.99. I demand that you withdraw these payments and I will call my credit card provider and charge you with fraud.

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luzma
, US
Nov 17, 2012 11:49 am EST

I' m in the same situation I can't find the web page for the refund please some body help!

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5:48 pm EST
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Asknet Unauthorised deduction

As above, specifically asked for no annual billing but stiill deducting £34 - 99. . . But whats the point of this web site if no one can do anything about it? Rip off!

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DONTAN
THORNTON-CLEVELEYS, GB
Oct 18, 2012 12:28 am EDT

I HAVE HAD THE SAME AMOUNT DEDUCTED FROM MY ACCOUNT ON THE 01.10.12. .tO GERMANY .ORDER DATE26 SEPT.12... dontanteddy@aol.co.uk

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G Cooper
Manchester, GB
Jun 19, 2012 9:52 am EDT
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i have had an unauthorised deduction of £34.99 around the same date

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Brian1965
, GB
May 14, 2012 12:46 am EDT

I have also had an unauthorised deduction from them on the same date.. don't know where they have my details from though?

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S
8:34 pm EDT
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Asknet fraudulant purchase on my bankcard

A fraudulent purchase was made on my JPMorgan Chase checking account on 04/12/2011, with Visa card ending in 3651. I searched on line, but cannot find out who made the transaction, or what was purchased. The amount is $49.98. I have since received a new Visa card. I also reported this to my bank. I will accept repayment in the form of a check. I thank you in advance for handling this matter expediently. I am totally disabled, and my only income is Social Security Disability. This fraud occurred while I was in the hospital having my right shoulder joint replaced. Should need to speak with me, My phone # is [protected].
Sincerely,
Mary Kay Hawkshead
111 Rodgers Avenue NE, Port Charlotte, FL 33952

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3:05 pm EDT
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Asknet Money taken out of credit card

My credit card was debited for the sum of £71.98 with no authority from me. I was coned into the same payment last year following a phone call saying that there was a problem with my computer. I was told that this payment was for 1 year there was no mention of it being for any longer.
I am a pensioner and this is a lot of money to me. I would be grateful if you could inform me who I can contact to retrive this payment and to ensure that it is not taken out again.
Maureen Eden (Mrs)

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Update by maureen Eden
Jun 22, 2011 3:06 pm EDT

I have had the sum of £71.98 removed from my credit card for a service that I have not requested this is totally discusting. I will be taking action.

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Susan Damico
Nassau, US
Apr 02, 2014 10:50 am EDT
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There was $404.87 charge on my credit card from this company. I've never heard of them or used them in my life.

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9:40 pm EDT
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Asknet retrait bancaire

Je n'ai rien acheté auprès de votre service et j'ai un retrait de 56, 48 euros en date du 7 mai 2011. sur mon compte bancaire
Je puis donner un photo

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Shahrul Wahab
, US
Sep 01, 2015 2:08 am EDT

I purchase 2x package Cyberlink Power Director Ultimate 13 just now for MYR 898.31. As I filled in my card details and clicked the "Submit Secure Order", a popup went on the screen saying there's no transaction and it redirected me to the cart page and it was empty. But my bank called me to ask about the transaction which debited the said amount (attachment). I said to the operator that I would check with you first, but there is no way to call directly. I didn't get my purchase/payment confirmation as I should like the one bought before last year. Please check and confirm it with me via my email or my phone +[protected] (Malaysia). I hope you can rectify the issue as swiftly as you could.

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Sylvette Mcgraw
, CA
Jul 23, 2012 7:04 pm EDT
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j'ai recu mon relevée bancaire pour ma carte de credit et j'ai un montant de 129.98 et je n'ai jamais acheter chez vous ... et il y a seuleent moi qui commande en ligne avec ma carte so ya quelqu'un qui fraude chez vous...je vais aviser mon institution bancaire ...

grrrrr
Ce n'est pas drole!

Date de transaction Description Montant ($)
23 JUI 2012 www.asknet-shops.com KARSLRUHE 129, 98

Sylvette

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2:04 pm EDT
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Asknet Fraudelent Charges

I was charged 109.94 on 10/05/2010. I've never used this company and assume that my card number was somehow stolen on-line. My bank said because the UCAF code was used, they do not consider the card stolen and will not continue to try to recover my losses. They told me to contact ASKNET SHOPS.com.

After looking them up on-line, all I see is complaint, complaint, complaint on them for unauthorized charges. Don't know how to even contact them to investigate my charges. Wow, what now?

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idahon8ive
, US
Jun 12, 2018 3:18 pm EDT

asknet is a COMPLETE RIPOFF! Stay away . . .

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idahon8ive
, US
Jun 12, 2018 3:16 pm EDT

asknet is charging me $79.95 twice, or$159.90, for a service I did not order and do not want. These charges come through PayPal.

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8:34 am EST
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Asknet - Unauthorized charges on my credit card

Je viens d'être facturé pour 59, 98$ sur ma carte de crédit visa pour une transaction supposément faite le 21 avril 2011 et effectuée le 15 juillet 2011. Je ne comprends pas puisque j'ai fait désinstaller panda sur mon appareil le 18 février 2011 et que je me suis procuré le logiciel kaspersky is [protected] lisc au magasin "noritech technologies" de st -...

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12:05 pm EST
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Asknet Unauthorized charge

I have a charge to my checking account dated 1 / 4 / 10 from asknetshops.com and have no idea for what.

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Contact Asknet customer service

Phone numbers

+49 721 964580 +1 (877) 873-1459 More phone numbers

Website

www.asknet.com

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