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4.8 48 Reviews

IObit Complaints Summary

46 Resolved
2 Unresolved
Our verdict: With IObit's exceptional service, your concerns are likely to be addressed quickly and effectively. However, stay informed about their service offerings and policies. Regularly review user feedback on various platforms to get a complete picture of their customer service. Prepare specific questions or concerns you might have before contacting support for a more streamlined experience.
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7:43 pm EDT
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IObit iobit advanced system care

Here is the email I just sent the company. I purchased their so called Advanced System Care for $30 and got an activation key only to have it come up invalid:

I have had it with you people. If I do not get a working licence key for Advanced System Repair Pro that I purchased today by 9 AM in the morning I am reporting you to the better business bureau and the FBI cyber crimes division. I had best see a remarkable increase or improvement in my computer's performance or I will again report you to the BBB and FBI Cyber Crimes Unit. I got on the phone with a rep today who tried to con me out of $250 for additional support. I was horrified. Keep trying me ... keep on and I will get my litigator brother involved.

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10:35 pm EST
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IObit no customer support

Tried free version. Seemed to help speed up my computer so paid for Pro version. Unable to run certain programs now. Cannot figure out how to "whitelist" the programs. Online info useless. > 1 h 20 min on the "24/7 telephone support"- nothing. Have left online support request.

Not impressed.

Looks like wasted money. If can't resolve soon will need to remove program and try something else.

And for those commenters here who are blaming the customers for not "knowing" what to do and what not to do. Bull pucky. Bad programming is bad programming. Poor customer service is poor customer service. Poor website design is... well you get the idea. Not all of us are as brilliant as you are.

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2:52 pm EST
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IObit advanced systemcare pro

I purchased Advanced Systen Care PRO. When I could not install the program following their instructions I called [protected]. The rep.( Jeremy) said he needed to take control of my computer to install PRO. Once in control he said I had serious problems and I needed to buy a program for well over $100.00, BEFORE PRO could be installed. He was very high pressure then switched me to his supervisor (Francis). After saying no numerous tmes I disconnected the call. At this time I notice they still had control of my computer and were opening drop down lists of my accounts, opening appts. and web sites. The worst was a porn site called"mypron". Since they had control of my cursor I could not shut down the computer. After numerous attempts and using my touch screen feature I was able to turn the computer off. I have contacted IObit using their web site, requested a refund and detailed what happened and requested a response from someone in authority. Todate all I get is emails asking me to activate PRO. My call to IObit took place on Feb. 10, 2017

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11:14 am EDT

IObit I believe the company is scamming public

I believe “IObit” products are a scam. i.e. Advanced system care 8, Malware Fighter 3, Driver booster2, and the rest of their products.

I had problems with their products not performing as they were promoted. I went to their website forum and asked questions about the problem. When I did not get a useful answer, I started researching the product and company.

After several days and a great deal of investigation, I found a number of complains about the company and its practices. Additionally, I found that they were hiding the fact that they were owned by the Chinese Government.

I posted my concerns on their site asking them to explain and found that they removed my post, banned me from their site, and refuse all attempts from me to contact them. This smacks of Ill will, and I believe it is a sure sign that my research is correct in that this company is masquerading as a real service provider when it is something to the contrary. I believe that they are stealing consumer information, and using our PCs for illegal purposes.

I am hoping that I am wrong, but in the mean time, I believe the public should be advised that this company is not acting with integrity. Additionally, I believe they pose a major threat to all users of the internet.

In one post, I asked why they were hiding the fact that they were a Chinese owned company, their reply said that I was wrong, that they were not owned by China. I sent them another post with the proof that they were indeed owned by China.

Here is a copy of my last post to Cicely, their forum administrator:
******************
Cicely,
Nothing in my post about the ownership was incorrect! Why do you deny facts that are verifiable by all most anyone if they just take the time to research? When I first bought “IObit” products I thought they were a California owned and operated business. (which they may have been at one time.) But currently I could find no government license issuance for any of the names as*ociated with IObit listed anywhere in the state of California.

IObit is indeed owned by a Chinese Corporation. It operates under “GET Holdings Limited.” The company formerly known as "M Dream Inworld Limited" changed its name to "GET Holdings Limited" in November 2014.

The “Apperience Corporation” originally incorporated as a Cayman Islands Corporation, was the original listed owner of the US Trademark of IObit. However, the Apperience Corporation and its trademarked products IObit and Bluespring were purchased by M Dream Inworld Limited in 2013.
http://www.geth.com.hk/publicsite/website/en/announcement/GLN20130807063.pdf

The current “Get Holdings LLC” traded on the Hong Kong stock exchange is made up of dozens, of other companies. Many, that I found with direct ties to government offices in the People's Republic of China (PRC)

Many of the same names of stockholders and directors appear in the multiple companies, owned directly, or operated by people with direct ties to PRC. One should note that, in spite of the creation of a complex investment vehicle called a “variable interest entity” all companies within the PRC are owned and or controlled by the government and no foreign ownership is permitted by national law. Add to that mix China’s hunger for the 1999 repatriation of Hong Kong (which is well documented) as a resolution to their need for access to the world money markets through the HKEx Group and I think there is cause for concern, the HKEx itself is owned by China.

There are far too many ties to list in this forum. However; here is just one excerpt, from just one of the old documents listed in the companies archives, making up the current “Get Holdings”:

“A company controlled by a former, a the Group’s wholly owned subsidiary,
廣泰益昌 (北京)科技有限公司(“Guang Tai Yichang (Beijing) Technology Co.,
Ltd.”), entered into a framework agreement with 鴻源控股有限公司
(“Greatsource Holding Co., Ltd.”), a PRC company which is controlled by Ms. Li Fang Hong, a former Executive Director and former substantial shareholder of the Company,
and her as*ociate(s)”

The above is just one of many from official Company records. IObit is Chinese owned The Get Holding Limit Company's website shows “IObit” as belonging to them.
http://www.geth.com.hk/publicsite/website/en/product.aspx

Below is the Official information listed by the GEM, (the Hong Kong, Stock Exchange reporting entity)

“GET Holdings Limited”, an investment holding company, engages in the research, development, and distribution of personal computer performance software, anti-virus software, mobile phone applications, and toolbar advertisements in the United States, Germany, the United Kingdom, Hong Kong, Australia, Canada, Russia, Japan, and internationally. The company also offers Website development services, and e-learning products and services; and insurance and mandatory provident fund schemes brokerage services, as well as is involved in the securities investment and money lending businesses. In addition, it engages in the provision of corporate management solutions and information technology contract services; and network infrastructure solutions and network professional services, as well as in the re-sale of hardware and software. The company was formerly known as M Dream Inworld Limited and changed its name to GET Holdings Limited in November 2014. GET Holdings Limited was incorporated in 2001 and is headquartered in Wanchai, Hong Kong.

As to whither IObit software allows or installs spyware and other computer bugs, I am not an expert in computers, so I cannot state with impunity that IObit products carry and install these spyware and other malicious software.

However, there is an old American saying “If there is smoke, there is fire.” With that in mind, there are plenty of articles listing claims and reports of computer attacks from the Chinese Government; in fact, The PRC does not deny that these kinds of attacks are part of their (supposed) defense plans. Taking into account all the recent adverse reporting about the origins of the world’s spyware, malware, computer break-ins, and viruses, it only seems prudent to me to discontinue using a product that I no long feel is safe to use.

I will acknowledge that not every complaint, negative report, or editorial on the internet should be taken as gospel imparted from a burning bush. Nonetheless, I was unaware of how much negativity was posted about “IObit” and its sister products. There are seemingly thousands of complaints and warnings that I had not seen before my research over these last few days.

Here is just a few examples:
https://shanegowland.com/tech/2012/iobit-is-a-s*cky-company/ (note word filter band, *=u)
https://shanegowland.com/tech/2012/iobit-is-distributing-malware-again/
https://forums.malwarebytes.org/index.php?/topic/33217-iobit-theft-conclusion/

Here is a very recent “YouTube” link from one of the latest test of the current version of MF3, The tester did a very detailed and lengthy test (36 plus minutes of review, demonstrations, and tests) in the end MF3 did very poorly:
https://www.youtube.com/watch?v=l7MQR0_lrow

Now tell me, why I should trust IObit? Please, I really want to! Because I like the one stop does it all component of your product.
**************
After the above post, without any explanation, or other notice, they removed all my posts, banned me from their site, and stopped, and refuse all other communications attempts. I believe that a legitimate company would not refuse to even talk to a customer, or hide their true identity.

I am doing more research on this company to see, if in fact, the reports attributed to this company of already proven malware scams on the internet are true.

If you have any relevant information, please share it with me, I am trying to comply definitive information to support a complaint with state and federal agencies that may have jurisdiction over this issue.

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Oranchico
, US
Feb 09, 2021 2:41 am EST

IObit is owned by Chinese company Zhengxinde. Zhengxinde was sued by Malwarebytes and Trend Micro Inc for stealing their data. Therefore, Zhengxinde was banned to enter the US market. Now, they changed their name to IObit and registered in Hong Kong to bypass the authorities to enter the US market. Its owned by Chinese so it is probably not safe.

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Joao Miguel Pedras
, US
Jan 08, 2018 10:42 am EST

I just uninstalled that rubbish that i paid a big chunk of my money for i..e driver booster. I always felt in my gut feeling it was dodgy, but today it started installing my nvidia drivers auto without asking me, and I don't recall having that option to auto install - I had to force shutdown and now reinstalling the nvidia drivers from the source of Nvidia. I also got rid of booster driver, which I hope its gone but I fear only a complete format will do, if not more.

Thank you.

ComplaintsBoard
K
11:23 pm EST
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IObit charge $ after I have opt out of auto renew 2 years+ ago

In 2010 i purchase Advanced System Care version 3 and have opt out of their auto renew after i downloaded their software. I have a habit of doing so after previous bad experiences so i am very sure i did log into my iobit account and untick the auto renew option. In year 2011 they release a version 4 and i am not make to pay or auto renew it. Recently i check my alt email ( which i have created for gaming account and have actually attached my iobit account to) and found out i was charged USD$19.90 for their new version which i did not purchase. Upon checking i found out that this company have actually charge me for version 5 in 2012 too without my consent. I decide to give up on 2012 version 5 deduction but request for a refund of $19.90 for 2013 version 6. I have not download or use any of the keys for version 5 and 6. In fact i have even removed their version 3 many years ago as i do not enjoy using it.

I email the customer service and request for a refund but instead i am given the guides to install the version 6 and was told i have opt for auto renew thus there is this deduction. I am very very sure i did opt out of the auto renew 2years ago thus i was not charge for version 4. In fact if i am already on your company auto renew then why i am not make to pay for version 4 in 2011?

Sincerely hope this company refund me my USD$19.90 for version 6, you guys already profited from my version 5 when i did not realise the deduction made back then. Also profited from version 3 which i have opt to buy after i tried the free version in 2010. Software isn't something physical that requires raw material and there are free version of ASC for public to use, so making a refund for something i have opt not to buy 2-3years ago is fair to me.

My order reference number [protected].

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Update by KarenChantel
Apr 08, 2013 12:11 pm EDT

27/3/13 i get an email from Avangate informing me they are cancelling my order and i finally gets my money back few days later. I thought it happen and happened so fast because i've open a bank dispute. It is only today that i realised it happened because there is a friendly and helpful staff name Cicely. Someone actually brings up this name on 1 of my cnet reviews and 3 days after this staff personally replied to that comment i made there and proceed with the cancellation for me. I am very grateful and happy with the outcome.

I've very bad experience with this company because i am billed for their software years after i opted out of their service. Finding out i am billed for a software i didn't even use or have it installed in current pc is really shocking and annoying. Being served by my previous customer service staff when i ask for a refund makes me feel more vulnerable. I don't have anything good to comment about this company till Cicely stepped in and proceed with the refund. Of cos refunding unhappy customers will take away their anger instantly but it is the way how a company or a particular staff handle the situation that determine if the customer will ever check back the shop again.

Cicely lets me understands that the software i am billed is Advanced SystemCare PRO which comes with 30day money back while Advanced SystemCare Ultimate comes with 60day money back. She've proceed with the refund without any questions asked, fast refund, being polite and helpful when responding. Politely pointed out that there could be some misunderstanding. Trust is broken when a customer is made to pay for something she doesn't expect and the fear of being constantly billed even years after their purchase. They wont want any transaction related with this company. Aware that she is not involved in the auto-renew issue, she didn't assume things but nicely highlight how their auto-renew policy should works. Prevent customer assuming it is the company's tricks to generate profit. Why allow refund to me? Maybe cos if i am on auto renew system since buying purchasing in 2010 then i should be charged for ASC 4 in 2011 too. Make no sense if i turn on the auto renew after 2 years when i didn't even own ASC 4 in 2011. Or maybe she is being nice since she is able to proceed with that request.

In future when i read enough good reviews about a product from this company, i might still give it a try instead of avoiding it at all cost. If my refund was made earlier when i've send in my ticket or was better served i would gladly try new products from this company with just some good reviews but now i will have some considerations before trying due to previous bad experiences.

Update by KarenChantel
Mar 21, 2013 4:08 pm EDT

My first complaint to iObit to request for a refund is on 7/3/13, 2 days before my post made here, a support staff hiko response to my email. I have requested for a refund and have explained my reason why i find it unfair of them to charge me on something i did not consent on buying. I have opt out of their auto-buy on the same day i brought and download their ASC version 3 in 2010 thus wasn't made to auto-buy ASC version 4 in 2011, but in 2012 and 2013, this company charged me for their later version without my consent and claim i turn my auto-buy on thus this sale is being processed. This is impossible as i have not removed the ASC version 3 after trying it as it slow down my pc and isn't really a great tool in my view in 2010. I did NOT even download or give any attention to something i have already consider as "crap".
This company ethics is really bad!
I have sent a few email requesting for a refund but instead their customer service staff who is attending to me repeated reply my email with self promotion of their product and instructs me how to download and use their product. Does this staff have a bad ability to understand english or just trying to delay time? Finally on 20/3/13 i get a reply after i get pissed and turn rude in my reply to her endlessly self promote but totally avoid my request, didn't even bother to mention about my request in his/her reply email. I am told :
According to our refund policy, it says,
"When you purchase IObit products, your satisfaction is guaranteed. Within 30 days, you can request your money back if our products don't do all that we say they will."
You purchased this license code on 2013-01-17, it is beyond the refund deadline.

BUT according to their site it is 60 days money back period.
"You're fully protected by our 100% Money Back Guarantee and you WILL see a significant improvement in your PC's security and performance WITHIN 60 DAYS, or we'll send you a full refund. No questions asked."
http://www.iobit.com/advanced-systemcare-antivirus.php

So after delaying my emails till pass 60days they told me the no questions asked refund is only 30 days?

The date my email sent to them is on 7/3/13 which is less than 60days.

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8:51 am EDT
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IObit - scam, fraud

Beware of something called Advance System Care. It's a free download initially, but they supposedly upgrade it every few months and then charge for the update. I paid for the PRO edition. Now I'm told my key is no good and I'm shut out.

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12:45 pm EDT
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IObit gabrielle rothe

I ordered software from iobit avangate. They received $12.38 from my Mastercard and I have not received any merchandise nor even notice of when I maybe getting product.

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jonathan reagle
inverness, US
Mar 17, 2024 1:05 am EDT
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getting a notice to check email to follow instructions never get email to follow instructions know way to talk to some one

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jonathan reagle
inverness, US
Mar 08, 2024 4:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

no email getting to me from iobit what is going gn

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Michael Dawsen
Crosby, US
Sep 05, 2023 3:33 am EDT

I keep getting notices that I must pay to renew my programs. All my programs are currently up to date until 2024. These notices are a distraction!

Michael Dawsen

jubel42@aol.com

[protected]

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Yousef Salem
Sunnyvale, CA, US
Aug 07, 2023 9:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid $14.99 to upgrade my advanced system care months ago and it still has not installed in my PC. My email is yousef_salem@juno.com. I need to have it installed and a credit issued for the months that it has not been in use.

Yousef Salem

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mariorangel@embarqmail.com
, US
Jun 25, 2023 8:08 pm EDT
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i have been charged for a product and i did not recived any key# my name mario rangel email mariorangel@embarqmail.com cost $29.99 i didnt order anything

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Eric Doering
Yucaipa, US
Jun 10, 2023 11:04 am EDT

On 6-3-23 I was told to cancel my subscription I had to give you credit card info. So I put in the information that was requested. Today 6-4-23 there's are new charges for $46.00 and $1.00. For a new subscription, which I do not want.

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garyJL
El Cajon, US
Apr 15, 2023 3:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried many times to try to install your program. I did not receive any information about the activation process. I finally gave and I want a total refund. I have no interest in dealing with your company. You have a great product but lack in customer service.

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Johng Sang Lee
North York, Ontario, CA
Sep 20, 2022 11:08 am EDT
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I don't have running IObit on my PC, and I don't want have any software running

on my PC.

I didn't know I paid money for a software IObit.

I've never authorized the following payment.

Date: August 24, 2022

Amount: $87.01

Name: Johng Sang Lee

email: johngslee@mail.com

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G Tidswell
, US
Aug 10, 2019 10:57 pm EDT

We Have This Software Installed On Our Machine, But When We Try To Launch It
We Get A Message RTL120.BPL Is Missing
So It Will Not Run Correctly, We Need a Solution To This
We Have Sent Mails / Messages, But Get No Positive Reply
Please Advise

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IObit
, US
Sep 16, 2019 3:59 am EDT
Replying to comment of G Tidswell

Dear Customer,

This is IObit Support Team.

Please take a screenshot of the missing file and send to us via support@iobit.com, so we can further investigate the issue.

Thank you for your time.

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Asim Ali
, US
Apr 03, 2019 3:44 am EDT

Hello, I am using trial version of iobit malware fighter, i use malware fighter in past and i like it. software updates take to much time, please fix this problem in later version. Thumbs Up...

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IObit
, US
May 08, 2019 4:48 am EDT
Replying to comment of Asim Ali

Hi Asim Ali,
This is IObit Support Team.
Thank you for using IObit Malware Fighter.
Can you please contact us via support@iobit.com and let us know more about your problem?
We will reply in 24 hours.
Thank you.

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5:49 pm EST
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IObit Unauthorised charge to credit card

A charge of £68.98 has been made to my credit card dated 21 November 2010 with the description "Http://Asknet-Shops.Co, Anda Security"
I have never heard of this company let alone dealt with it and the item has been disputed through the credit card company. I do have security software with a similar name but I deal direct with the company involved & have not yet updated the software for the new version. This comment will be forwarded to the company concerned.

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Con Tranor
, US
Sep 15, 2019 4:07 am EDT

I've been using Iobit products for many years and have never had a problem with the company. However, they use Asknet as their pay portal and Asknet is scamming people. Asknet scammed me by charging me more than $70 for a product or service I never bought. Asknet charged my Paypal account. I called Paypal and they said they would remove the charge but never did. I'm sorry to say that Paypal is not reliable when it comes to resolving disputes. This is not the first time that Paypal has ignored a bogus charge.

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IObit
, US
Sep 16, 2019 3:58 am EDT
Replying to comment of Con Tranor

Hi Con,

This is IObit Support Tema.

Please contact us via support@iobit.com to let us know your payment statement, so we can further locate your order and further deal with it.

Thank you for your time.

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d.r. washington
, US
Jul 26, 2019 8:50 pm EDT

I did not authorize this purchase no one did I would appreciate my refund thank u very much.

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TonyCo
, GB
Jan 15, 2019 6:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

10 bit use asknet to take further payments from my paypal account .. I tried a 10 uninstaller pro and paid for it via paypal, on the advice of microsoft I uninstalled it and thought no more about it. 12 months later £47.10 for 3 of 10 bits products that I never ordered appeared in my email ... what a scam I want my money back

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none55
, US
Sep 24, 2018 8:59 am EDT

I too have recently received an extremely official looking email stating that my
prescription is being auto-charged. WUT? What prescription? And who the hll
is UltraHeal? So I started searching and looks like there's a number of scams
coming out of Germany at the time. I'm pasting the entire come-on scam below
so everyone reading this will know what to look out for:
~~~~~~~~~
UltraHeal Online Shop noreply@asknet.com via asknet.de
5:13 AM (3 hours ago)

to me

Dear valued Customer,

We would like to inform you that your subscription is about to expire. If you would like to renew your subscription please find the buy-link for the referring renewal product below.

---------------------------------------------------------------------------
Subscriptions Overview | Order #[protected]
---------------------------------------------------------------------------

Subscription: #5613715

Product: Advanced PC Doctor
Product No.: [protected]
Start Date: 09/18/2018
Next Renewal: 09/24/2018

Renewal Product: Advanced PC Doctor
Renewal Price: $3.00

https://store.ultraheal.com/c/shop?ID=APCD1W_R&asubid=5613715&ml=EN&mode=renew
---------------------------------------------------------------------------

To administrate your subscriptions please login to your account.
https://store.ultraheal.com/c/shop?ml=EN&mode=subscriptions

If you have any questions about your subscription or the order process, please contact us:
https://store.ultraheal.com/c/shop?ml=EN&page=contact

Sincerely,
Your UltraHeal Online Shop Team

---------------------------------------------------------------------------
PLEASE NOTE: THIS E-MAIL HAS BEEN GENERATED AUTOMATICALLY.
THE SENDER ADDRESS IS MANAGING ONLY OUTGOING, NOT INCOMING COMMUNICATION.
---------------------------------------------------------------------------

UltraHeal Online Shop of asknet AG
asknet AG, Vincenz-Priessnitz-Str. 3, D-76131 Karlsruhe, Germany
Board of Managing Directors: Sergey Skatershchikov (CEO)
Chairman of the Supervisory Board: Tobias Kaulfuss
Commercial Registry: Amtsgericht Mannheim HRB 108713 - VAT-ID: DE [protected]

UltraHeal Online Shop noreply@asknet.com via asknet.de
5:14 AM (3 hours ago)

to me

Dear valued Customer,

Unfortunately there was a problem with the autobilling service for your subscription.
The payment for your renewal failed.

Your subscription has now been switched to manual renewal mode.
You can renew the subscription of a product using the related link.

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cutris
, US
Aug 08, 2018 11:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my wife was looking at the obit upgrade and wanted to see what it would cost
she decided not to upgrade and when she hit the back button she hit the upgrade button by mistake
I called and left a message and It was an unauthorized charge for $19.99
I think that when you make a mistake it sould be refunded back into your account
she said that she has tried calling but only gets a message
she thought the upgrade would be free but it wasn't and she is insisting that they put the money back and will not
upgrade
I have read the posts and don't like what I am reading

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espoir
, IN
Jul 01, 2018 5:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

BENO SUPPORT, B-23/C-1, SEC -62, institutional area, noida - 201307, INDIA . this company is doing online scam in 5 foreign languages - french, german, spanish, english and japanese. they using payment portal ' asknet longrun online'. Ultraheal .
company contact no . - [protected]

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Wayne Tinson
, US
Apr 01, 2018 2:30 am EDT

Asknet using a backdoor loophole in Paypal to access your money beware 1 year ago i purchased a iobit program for $31.00 i just found asknet withdrawing money for software i never ordered and took $65.00 from my paypal account ..BEWARE..

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IObit
, US
Apr 16, 2018 2:46 am EDT

Hi Wayne, this is IObit Support Team. Asknet is a partner of IObit. If you have any problem with your payment, please contact us via support@iobit.com, we will try to locate the payment for you. Thank you.

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crb401
, US
Feb 08, 2018 9:04 am EST

I never purchased this soft ware. I want the $79.92 money put back into my credit card. Thank you Charles Brownlee

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Frankrob
, US
Apr 04, 2017 8:55 pm EDT

Same here in Washington State.. Cancelled charge from ASKNET

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espoir
, IN
Jul 01, 2018 5:34 am EDT
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Replying to comment of Frankrob

I know this company . this is based in India, addresse - B-23, C-1, SEC - 62, institutional area, Noida - 201307 Uttar pradesh, INDIA . contact - [protected] . I worked here for few days. they are doing scam in - french, japanese, english, german and spanish.

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Tadeusz Mezynski
, US
Dec 27, 2015 9:15 am EST

Just received my citi card statement and on it I see a charge on 11/16/2015
ASKNET" CYBERLINK SHOP [[protected]] FOR $48.45 No idea what this is?

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