Asigne Factory Service / 6 wks. and still not fixed
we purchased 1 Maytag washing machine. and 1 10yr. waranty .we had a problem with washing machine so we call the waranty company.(A@E Factory Service) I believe this was on the 7th or 8 th of sept. they sent someone out on the 13th of sept. The reason I had them come out was because of "water leaking on floor". The technician comments were " Part failure: allow 2 tech. 1.5 hrs. neads gearcase. Parts required: transmision, cover, sub kit. Technician told me the reason for water on floor was" that it was splashing over top of tub". reschedual date was sept. 22/ 08. I CALLED Them on the 9/21/08 to let them know that we did not have all the parts yet. They told me that 1 part was on back order and they already new that. We were suppose to call them when the part came in. the part came on or around the 10th of oct. and we got an appointment day of oct. 24th 08.( we are now 5 weeks into this.) the tec. that came out to repair our washer now tells us that the reall reason for the water leaking is because the plastic tub had a hole in it... this was never ordered out. So they left, and told me to call the office. I called they told me they would order would take about a week. now we are around 6wks. into fixing washer and I am spending about 34.00 dollars a week in laundry mat. I asked them to give me location of there supplier and part #. they did and I check myself. they could of had itover nighted for an extra $20.00 . I even told them i would pay for it. But it was not part of there policy to overnight things.On 10/24/08 they came out and fixed washer. 2 days later 10/25/08 my washer has a belt burnning issue. I called hopping to find out if this was just an issue of new belt and it was tight or was there a chance some thing was not right. of course they said it was not there policy to say over phone so now we have to set another appiontment to have them look at it. I am so mad. I paid 400.00 for washer 145.00 for warranty. roughly 450-500 dollars . the bill so far 993.52 plus my 200.00 for laundrymat and 2 days I had to leave work early. We are close to 1200.00 dollars for a 400.00 dollar washer . makes no sense..