A and E Factory Service has not impressed me in the least bit. I have been on many websites that contain blogs and reviews, and believe me, I am not alone by any means.
First of all, I am led to believe that the so called "dispatcher/operator" has no control over what the "service tech" does. This company has one of the worst communication issues that I have ever experienced with a repair company. No one really knows what's going on. You can guarantee you will not speak with the same operator twice. I had scheduled a recall fix for my Maytag fridge and specifically told the operator that I work during the daytime and can't be home until 4:30pm. I had the feeling they did not like me dictating what time their tech should show up. The best they could do was the standard "8 to 5" window. How nice. Take a day off of work just to babysit. The woman told me she would try to make it his last stop. I gave both my home and cell phone number and specifically told her to have the tech call me on my CELL number because no one would be home so he could let me know if he would be there at 4:30, 5 pm, so on. This really went far. The tech shows up to my house I believe at 1:30pm (according to the post it note on my door), calls my home phone barely leaving any information except a PRIVATE caller number, calls my cell number once when I was in a noisy area and instructs me to call the "1-800" number again. It wasn't five minutes later I called the 800 number to find out what was going on. It didn't take that "tech" any time to call and cry to the dispatch that I wasn't there, and probably leave and do the same thing on his next stop. Dispatch calls me and wants to rescedule. I went round and round with two different operators. I finally had enough. Just like I wrote above, they do what they want to do, and the communication factor is terrible. But if they can get away with this shoddy business practice, they will.