asiarooms — avoid asiarooms
learned a lesson. never book hotels through asiarooms. after booking a hotel from them, I found out that booking direct through the hotel website is cheaper than they offered. they had price promise policy on website. so I claimed. but the customer service team are useless. back and forth about 2 weeks, one of their manager decline my legible claim and given the excuses are ridiculous. she told me first they didn't receive my claim (doubt they just ignore all the claims and/or complains) second, they insist the price offered to me was the best.(if I didn't found cheaper price, would I bother waste my time arguing? stupid excuse)
it will be my first and last booking from asiarooms as they neither could provide better rate than the hotel itself nor honest with their customers!