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ASHRO
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2.7 7 Reviews

ASHRO Complaints Summary

3 Resolved
4 Unresolved
Our verdict: Dealing with ASHRO, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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ASHRO reviews & complaints 7

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12:01 pm EDT
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ASHRO - Online payment

On September 1, 2023, I made an online payment for $70.00. This system gave me an Error message stating that it could not process my payment at this time, within 5 minutes I should see it process, if not to contact them. I then checked my bank account and it processed twice. I contacted customer service and the female rep stated you could no longer stop...

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4:39 pm EST

ASHRO On line product

I wrote a lengthy one however can not locate now. I did not see this site prior to my order november 2, 2020. This is november 30 and still no product. Whether your a member of bbb or not certain standards as a business must be maintained. My order 77013233, wig, lost in shipment again. Allegedly! I contacted cs on requested full refund to my visa. You need to really reconsider how you treat your customers.. It will not last the way your going.
Bbb complaint id 14999604, even if your not accredited, and now I see why, all those complaints will eventually catch up! I hope the best for you and pray you get it together if not you can not succeed.

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9:11 pm EST

ASHRO Service

I ordered a wig in October and before the completion of the order was told that my order was denied due to owing another associated company (Midnight Velvet). Approximately two weeks later I went to pick up my mail and notice a slip for package pickup. I went to the counter and ask for the key to take the package out of the postal hold box and to my surprise the package was from ASHRO. I immediately took it to the counter and said to the post man please return he gave me directions such as writing on the box return to sender and I did. I called the company and told one of the customer service rep that I returned the package . Later for a total of 108.00 for this wig I was charged 47.00 for restock fee. I tried talking to several of their unprofessional customer representatives and both agree that is their policy. I tried getting help by talking to several legal people and was told to pay it, then fight it to keep from getting a negative credit report. I finally paid it on 1/8/16 and I told the customer rep to close the account . I was told they can not close the account for three months. The total paid as of 1/8/16 is 57.86 for a wig I never took out of the box. This company customer service people are nasty and trained unprofessional robbers. I can never get a manager I personally believe they make you think you are talking to one by transferring your call to their personal friend.

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Is ASHRO legit?

Our verdict: ASHRO has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores ASHRO's position as a benchmark of trust and quality within its industry. Users and clients of ASHRO can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

ASHRO earns 100% level of Trustworthiness

Perfect Trust Endorsement: ASHRO achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Ashro.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ashro.com you are considering visiting, which is associated with ASHRO, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with ASHRO is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

ASHRO website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Ashro.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ASHRO.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the ashro.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to ASHRO. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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5:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASHRO return policy

ASHRO has a very short return date-30 days-so if you do not wear an item immediately or wash it to see how it wears, you are out of a significant amount of money plus return fees and interest. Hammacher Schlemmer has a very generous policy and other companies allow for defects and wash and wear problem that are not evident at first.. If you are not 100% sure about something do not buy it. I am African-American and the clothes are too big and are made for women who are obese or overweight. If you look at black women on Soul Train, movies from the 70s, they are not big like today. Even with rear ends that are nicely developed and fuller breasts, Ashro sizes are very generous. They are vanity sizes instead of normal sizes as is the custom in almost all clothes today.

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nurse.comic
Seattle, US
Sep 05, 2009 5:24 pm EDT

an offer of $1000 credit and monthly payments of $35 at 23.99% APR is
ripoff ripoff. save your money and pay cash to a company that doesn't make unending debt your lifestyle.
Be smart. Beware.

ComplaintsBoard
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6:40 pm EST

ASHRO Sold me bad product and now want make me pay late fees etc on a bad product

I bought a wig out of a catalog that was nothing like what was in the book. I called them after having the wig for a month because I did not wear the wig it was in my closet then I decided to wear wig. And when I put the wig on it was the ugliest thing I had ever seen and was nothing like the picture in the book. I called them and they said because I had the wig for a month I would have to pay restocking fees. I told them I should not be responsible for restocking fees when it was not what I ordered. Plus I would have to pay to send it back. Now the wig was 58, I would have to pay 7 or 8 dollars to send it back, then 14% restocking fees when you average that out I would have to pay almost as much as I would pay for the wig. They would not work with me. I ended up throwing the wig away. They are now charging me fees on that account along with the wig that I no longer have or could wear. I paid them 30.00 but now they have tacked on late fees, etc. to the account. I told them I think it is only fair they take the 30.00 and a wig that was not the product I ordered and never wore had to throw away and close the account as paid. They will not work with me, as if I am not trying to pay for a wig or something. Please, 58 dollars that is crazy. I want them to drop the fees and accept my 30.00 payment and close the account.

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Diedra Yeldell
, US
Mar 23, 2012 12:20 pm EDT

They treated me the same way. I order a suit and a purse off line, once the item was received, I felt the product looked nothing like the book (VERY POOR QUALITY)! I shipped the product back (paid for that shipping out of my own pocket). In the process I ordered another item to replace the first item. The never shipped the new item; then started billing me and claimed my account was delinquent. I asked them whatever happened to the replacement item, that they failed to ship. Long story, made short, I offered to pay them for the shipping cost which was 21.00 so they would not mess up my credit and refused to pay those hidden fees that they kept adding on to my account. This company needs to be reported to the BBB.

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richa12
Decatur, US
Jan 24, 2012 6:47 pm EST

let us all know how that works out for you

ComplaintsBoard
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7:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASHRO Unethical Sales and Billing Practices

I've been receiving ASHRO catalogs for years. Recently, I decided to open an account and place my first order for two dresses.

Immediately after placing my order in February 2010, I received a communication that one of the two dresses I ordered would not be available until May 2010, months away. I was given the option to wait for the backorder, or, to cancel the order.

I immediately cancelled the order for the dress and indicated that was too long a period to wait for a back order.

Instead of getting a confirmation that the order was cancelled, I received an whiney "please don't cancel" offer to the effect of "Oh please don't cancel, how about if we give you a discount, instead?" I declined the offer, and for the second time, cancelled the order.

I got another email which asked me to reconsider cancelling and giving me up to a 25% discount. Completely irritated now, by this ploy to keep the sales ticket high, I wrote back and immediately cancelled the order for BOTH dresses. I didn't want EITHER dress.

The response was that it was too late to cancel both dresses, because one had been shipped, but, I could return it immediately for credit.

I received the dress on February 22 and returned it immediately, at my own expense. The confirmation tracking number indicates it was delivered to Customer Returns on February 25, 2010.

Now, today, March 22, nearly a month later, I received my first ASHRO billing statement for the account I opened when I purchased the dress. Naturally, it's for the dress I returned immediately, which, incidentially, was of extremely shoddy quality and quite ugly in comparison to the catalog photograph.

What's worse, the statement -- the FIRST statement I've ever received from ASHRO -- shows not only a charge for the dress I returned, but A PAST DUE FINANCE CHARGE ON THE PRODUCTS I RETURNED AT MY OWN EXPENSE.

They now want $97.05 for the dress and $1.42 in interest charges on a dress I had in my hands for 5 minutes. I've already spent $7.80 in postage to return it, I've kept nothing, and they claim I owe them $100.

I knew, from the outset and the way they tried to prevent me from cancelling the order, they'd pull this stunt -- I just could bet money they'd foul it up and they did.

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Sharon Davis
, US
Apr 26, 2021 6:37 pm EDT

Ashro Lifestyles - Money scam very unprofessional and please don't say that your company represents Godly values and black owners I wish that I had reviewed your complaints before I spent my money with this company very unprofessional unsatisfied with my Last transaction

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6:42 am EDT
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ASHRO - Money scam

I would recommend that no one attempt to buy by catalog from this company. In January I placed an order for two items for an amount in excess of $200. After numerous phone calls, e-mails to the company and even a letter to the company I was told varying stories by different people about when I would receive my order. Each time the person I spoke to assured...

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Contact ASHRO customer service

Phone number

+1 (800) 810-8964

Website

www.ashro.com

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