Ashley HomeStore
reviews and complaints

The DM, Alex, was incredibly rude to me. The have a Holiday coupon valid until Feb 28 2011. $50 free. I wanted a box of leather furniture cleaner, the exact product with the exact coupon I used last year. This year, they would NOT honor it. I asked for the documentation for the change. He refused to produce it. I asked for his manager. He told me to "hop on a plane and fly to Arizona". He called me crazy, and said Ashley didnt need my business.

$400 Sofa Table Model T333-4 3 yrs old - finish cracking (made in China)- Store says warrantied for 1 yr. I have lamintated wood furniture 50+ yrs old and in good shape. Very unhappy with Ashley's furniture! Personel at Ashley Furniture said they can give us a name of a furniture repair person who charges $45.00 per hour. I paid $1100.00 for a king mattress, box spring and frame (no headboard). It felt like I was going to fall out of bed when lying down. Personel informed me that it was because I had purchased a cheap mattress!

Bought 52" mitsubishi tv 01/10; need service from 5-yr warranty I purchased with tv. Warranry service is nowhere to be found — very dissatisfied with lack of customer service skills. New manager of two days said she'll find out! Doubt it since no-one could tell us delivery date of high dollar products purchased. Cousin purchased $1200 furniture - pre-paid; nothing - no money returned, no furniture - not even a promise to do anything! How does ashley furniture officials sleep at night being so dishonest with hard working retired people!

I went to the Ashley Furniture off of the 215 and Decatur to buy a chair. I pretty much expected to just be able to walk in, buy the one I wanted and walk out with it. Didn't happen.

The guy helping me was very nice and personable but when he looked to see what they had in the warehouse his computer showed that there were 7 chairs in the warehouse, one good and reserved for someone else and 6 damaged. I couldn't get one from the warehouse until nearly New Years. I wanted the chair for Christmas.

I asked if I could just buy the one out on the floor and the manager refused to sell it to me. Why is it that I could go to a car dealer and drive off with a brand new vehicle the same day but I couldn't buy a chair at a furniture store?

I went home looked up the chair I wanted and found it on line for $50 cheaper with free shipping. It may take a little longer to get it but since I would have had to wait anyway I might as well pay less for it. Ashley Furnitures loss! Too weird!

I bought furniture from Ashley Furniture in Albertiville Minnesota. The drivers showed up and my wife was alone for the delivery. It is winter and messy outside. They informed her that it was inconvenient to take off their shoes and made a mess of the living room. When they were done they made sure she saw a handwritten piece of paper on top of the official papers. It said, "tips appreciated". They clearly intimidated her and just stood around and stared out her. She gave them $10. The head guy said he could not spread around $10 for three guys and just looked at her. She felt uncomfortable and gave him $15. He finally left and took the money and his piece of paper. Almost criminal. I called the local store, delivery outfit, and emailed corporate in Wisconsin. In total the best they could do was refund the $90 delivery fee (the $15 was kept) and called and said the guy was suspended and thanked me for informing them of what happened. To be honest I don't think they checked into or did anything. Why would I? They took $15 and made an offer of nothing. I told them I did not plan on ever going to their store again and would relay this story to others. No apparant concern about my or anyone elses future business. Just oh well, here is your delivery charge back and see you. Never will step foot in this business again in my life and highly recommend you don't either.

First big mistake, purchased one dining set, one sectional sofa, one bed, and one dresser and paid in full from one Ashley store at South Common on 10NOV07; waited for almost two weeks for delivery because the saleswoman totally forgot us; finally the delivery arrived on 10NOV20 but we found as many damages/ scratches as possible on the bed and table, all four corners of the table top were damaged, one piece of the strip broken and sticking out on the dresser, and one cut on the leather sofa. Called the Ashley customer service immediately while the delivery guys were still on scene; was told that the problems would be taken care of as soon as possible.
We then made the second big mistake by accepting the delivery and paid for the delivery fee. On 10DEC03 one guy came and inspected the damages…..pictures were taken and comments were made to our sympathy. The nightmare then began: first a woman called back stating the furniture was sold as it was and we had to accept what we got; after I suggested they to consult with the saleswoman about the condition of “what it was” first before simply slamming the door in my face, another woman called me and told me that they’re giving me a “favor” to allow me the same amount of in-store credit within one month.
We then made numerous trips to the Ashley stores all over the city with no luck and the dead line was fast approaching; called them again and this time was told either to accept the furniture or get 75% refund as they would charge 25% for re-stocking. Tried to talk to one supervisor but never was able to as all the persons you talk to would just tell you “No supervisor’s available” with that “whatever” tone.
Now I realize I am just like so many other victims of Ashley ------ a piece of meat on the chopping block once the payment was made. Maybe they do have quite a few good stuffs in the show room, but what you’ll get is different; what’s worse is: there is no after-sale service at all. Their customer service only tells you one thing: the Ashley only wants your money and they don’t care you!
Because of the “Grinch” --- Ashley, we had a very unhappy Christmas and New Year! So sick and tired of Ashley, will never buy anything from Ashley again!

I have never stepped foot in a Ashley Furniture store though it has come to mind with buying a house recently .Unfortunately that has changed finding out how they treat there as I shoud say disposable workforce. For instance they have no set schedule so they come in at a floating time and work them beyond there means till whenever the hell they feel like they should go home or when they are done with them . like telling them to come in at 10 and working them till 8 or whenever and then to come in an hour earlier and work the same way . This is slave labor and they use there workers like they are disposable this is ### and should be stopped. There should be more regulations on this what I call there cheap labor. I will never spend a dollar with this company nor any company that will support this way of work .

I put in a complaint 6+ months ago that when they moved my furniture they broke the leg on the couch. I have still been making my payments every month and still has not been fixed. Back in October 2010 I put in another complaint to have it fixed and a guy came a week later said he had to order new legs for the couch that are not the original legs and would be smaller than the legs that came with it. He said he would be back in about a week and now 2 months later it still is not fixed. They called me this morning asking me for my payment and I stated I'm almost done with my contact fix my couch you will get the payment. Chris the manager said he would take me to court so I refuse to make a payment. Called corporate and a Matt Wood said he would write off the account but I would no longer be able to do business with them. I said that's fine I don't think I would do business with you again anyway. He then stated that he was going to put in the computer that I didn't finish my contact. If he wrote it off I finished my contract so I don't know how he can say I didn't after waiting 6+ months for repair I think that is default on the contract on their behalf not mine so I should not be written off as not finishing my contract...

These people are the most incompetent group of individuals I have ever had the pleasure of dealing with. Initially they wrote me in for the wrong delivery date so the delivery truck was at my house while I was at work. That problem got resolved, they came out the next day with all the wrong items and even those items were missing pieces. I went to the store and they said that someone had entered the information on the computer wrong, so that problem seemingly got resolved. I was very patient throughout this entire ordeal. The next day I never recieved a confirmation for the time and date that I had prescheduled, so I took the liberty of calling them and they told me it was en route. I told them that I was at work and could not be home and the woman on the other end told me she couldnt stop the delivery truck once en route. I called my girlfriend to see if she could go wait at my place for them, she waited six hours when it was only supposed to be a three hour window. Nobody there was able to help me and answer my question as to what was going on; meanwhile the phone no. they were directing me to was left unanswered by any customer service agent and the manager was impossible to get on the phone. Tomorrow I am going to demand a full refund which I am positive will be like pulling teeth. DO NOT SHOP AT ASHLEY FURNITURE.

I bought a bed & a few other items. They offered the no interest so I took it. I have excellent credit so why not? They lied about being able to pay online (you cannot). They refused to stop calling when I was burying my family member because I flew out w/out mailing check but wouldn't take payment on the phone either. ###s every single person involved w/ASHLEY. I am paying off this today & I will continue to tell anyone who asks just how much ASHLEY FURNITURE SUCKS!

I bought a sectional from Ashley Furniture in Bellefontaine, Ohio almost 2 years ago. I bought for 5 years no inetest on an Ashley store card with a line of $6500. They promised 2 weeks delivery and it took almost 6 weeks and the order could not be cancelled, they have a no cancellation policy for all orders, regardless of reason. Even after that experience, I went in there today and it proved a waste of time. 1. Their sign as well as local print ads said "NO INTEREST FOR 4 YEARS" after making our selection and checking out, we were told our purchase was 12 months no interest with no explanation for the difference. 2. Our purchase was for approx $850 and we were told loudly, in the presence of other customers that our card was denied (the limit is $6500, the balance is $830 and this purchase is $850) the math does not work out. The "manager" supposedly called someone reagrding the credit and very loudly said our name, card number, address and situation over the phone so everyone in the store could hear it. He hung up and then very loudly said it was denied and they would send a letter explaining. I think they should (and I thought were required by law) discuss credit matters more quietly and privately. So, they bait & switched me to get me in the door, lied about the financial terms and embarassed me and possibly jeopardized my financial information by discussing it so loudly. Don't go there, they are terrible.

I ordered a bedroom set of a particular style. They delivered a different bedroom set of a different (and, of course, cheaper) style. They refused to acknowledge their error, and in fact insisted that they had delivered what I had ordered. I have never come across any business in any field that cared so little about basic standards of honesty and customer service. My advice: DO NOT buy Ashley Furniture.

We purchased a sofa and loveseat, the sofa did not fit in our basement, so they told us they would return it in pieces next week, and someone would put it together in the basement.. first off.. we sat home for 8 lousy hours awaiting delv.. and when we called.. they said, it was never on the truck.. (we had already been charged 190.00 for the redelivery, and to put it together) so i call, and they said.. ok. its coming next sat.. when they showed up.. it was the wrong furniture.. in pieces! they took apart some other persons furniture.. and lost my friggin sofa? i went to the store.. only to find that a manager.. a manager is not able to refund my money? are u kidding? i spoke with a manager wade.. the day of the mis delv.. and they failed to even call me back.. its all bs.. HORRIBLE CUSTOMER SERVICE, CLUELESS MANAGEMENT.. AND THEIR WAREHOUSE.. HAS NO IDEA WHAT THE RIGHT HAND IS DOING.. .. THEY JUST SUCK.. AND I WOULD NEVER PURCHASE SOMETHING FROM THERE AGAIN. ID RATHER SIT ON EGG CRATES..

We bought a recliner and couch (with recliner on each end) from Ashley at Superstition Springs Mall in Mesa, Arizona. Just two months later, the leather started flaking off the back of one side of the couch, which we had hardly sat in at all! Because we had paid extra for the warranty, they sent out a repair person who "painted" the color back on and sealed it with a hair dryer. OK, we put up with that. Then just over a year later, I noticed it was doing it again AND the chair that matches the couch (which my husband uses ALL the time)was flaking also. I drove to the store to speak with them and was told nothing could be done as even though we had the extended warranty, it doesn't cover normal, everyday wear. Also, the seat on the couch was/is all bunched up and we have NO children or anyone else who abuses this furniture in any way! I left there in TEARS. This was our first NEW furniture since the early 80's and it is RUINED and looks like crap! Because of the size of the couch and the reclining sides, I can't even get a slip cover for it. I have a comforter over my husband's chair. Now I see that the seat of his chair is flaking, too! A good friend of mine, whom I met AFTER all this happened has the same couch with problems also. Her stitching is coming apart. WOULD NOT SUGGEST BUYING ANYTHING FROM ASHLEY FURNITURE. When I am able to get new furniture (WHEN, I don't know!), I will be getting it second hand from Craig's List. Nothing new for me EVER again. The Ashley Furniture Stores need to be out of business for good!

On 10/05/10 we purchased 2 ove seats and a couch from the Avondale store. They told us we would get a call to set up a delivery time for the next day.We were woken up at around 7a.m. the next morning by the delivery truck, no call to set up.When we accepted delivery on the surface the furniture look alright. Later on that morning when we actually sat down on it we found that the seat cushion on one of the love seats hangs over the edge to much and gets caught in the mechanisum when you try to open and close the recliner. this is not a loose cushion so it is not like you can push back or move it . It is fixecd to the frame. So then we tried the other recliners and found that they all had problems. We tried thru out the same day to call customer service and their line was always busy. Finally we got thru the next day and were told they would e-mail thestore our complaint. Just to make sure we went to the store and talked to store manager. We were told that they would refund our money minus a delivery fee and an additional pick up fee.A total of $159.82 that are down the drain. In the first place it is not my fault that they sent out defective furniture. I have to send it back because it is no good, why should I be carged for them to take back something they should not have delivered to begin with. Okay when we were at thestore the manager said we would be call within 24 hours to set up a pick up time. We waited more than 24 hours and no call. we called the manager again on the next day after the time had passed and he assured us that he would see to it that the furniture was picked up the next day, that was on a Friday. Friday came and went no call not pick up. We talked to manager of Sat. and he was going to get right on it and call us back, no call, no pick up. he was unavaliable the rest of the day Sat. and Sun. We asked the receptionist if she could check and see when we were scheduled for pick up and she told us not till the 15th of October which is more than a week after we reprted the problem. Today is Mon. Oct. the 11th, we called thestore this morning and talked to the same manager and told him that we needed to have it picked up sooner as we were planning to leave Thurs. on a trip. He said he would get right on it and call us right back. You guessed it no call yet. He never even made and excuse for not calling us back even to let us know they weren't coming. We wasted all weekend waiting for a call or someone just to show up like when they deliverd. Nothing, Nada I am very dissapointed that in todays economy they have no more respect for their customers than this.Everybody has to sacrafice right now to be able to buy furniture. You would think that they would check out their furniture before they deliver it and stand behind their word when thaey deliver dameged goods. I think they probably figure they'ss atleast make money of of you on all the delivery and pick up fees. Our next step is BBB and 3 on your side T.V.

Bought a couch through Beiters Furniture and purchased the Ultra Sheild 10 year fabric waranty. To cover any damages like accidental tears and cuts. When our dog got caught on the material and caused an accidental tear. I called the Ultra Sheild representative and made a claim. They told me that pet damage is not covered by the policy eveen though that it clearly states accidental tears and cuts. My problem is still ongoing with this complaint.

I bought a leather sectional at Ashley Furniture Homestore at Carle Place, NY in April, 2008 along with a 5 year protection plan for peace of mind. Two years later, leather is peeling on sectional. I contacted the protection plan company and peeling leather is not covered in plan because according to them it's not an accidental damage but a malfunction damage. I contacted the store and they can not do anything for me because my 1 year warranty is over. Now i am stuck with a $3000 peeling leather sectional that is not worth two bucks. I feel that Ashley furniture did not take responsibility for their poor quality furniture I paid for. Leather should not be peeling, and more so after just 2 years of use. I will never purchase anything else from Ashley because they did not stand by their saying in the contact that states they sell qualify furniture for the price. I emailed them my complaint weeks ago and no one has gotten back to me. Not surprised.

Do not order anything from ashley furniture unless they have it in stock.

I wanted bar height table, but of course they didn't have a single one in their 50, 000 sq ft showroom. So I picked one from a catalog with a sales rep. It's been 4 weeks, and no call.

I just called over there wondering where the f my $300 bar table is, that I already paid for, and some random chick said it was going to be another month!

I work for a manufacturer... And nothing takes 2 months to ship out! Especially not a damn bar table. I will never buy anything from ashley again. Thanks joe the sales # for not calling me and letting me know. Hope you take your commission and buy some self defense lessons because i'm coming for you.

Purchased furniture in July, paid in full. Promised 4 week delivery date.

Started calling in August when they did not call to set up delivery date.

Was told that part of furniture on back order and not available until Sept 7th. Called in Sept and told now Sept 17th. Called on Sept 13th and now told back order until Sept 26th. No guarantees, no firm promises, no concession for the inconvenience to the customer. A deal is not a deal if you pay for everything 2 months in advance, including the delivery charge and then 2 months later you still have nothing to show for your money spent.

In this economy how can a company stay in business with this type of service?

We will never buy from Ashley furniture again. We realize it is not a high end furniture store but that should not make any difference. I order things from Target and they are shipped with fail.

Now we are at their mercy because if we cancel, they will not refund us.

So now they are willing to deliver part of our order but don't have a date for 12 more days. And at that our order still won't be complete.

This is absolutely horrible service. Save yourself the headache and frustration and shop elsewhere.

We purchased 2 bedroom sets from Ashley's on 8-6-10. After the last promised date of 8-30-10 we still had not received phone call for delivery. When I called they told me the furniture was on back order. When furniture finally arrived to warehouse, scheduleing delivering was a nightmare. They kept changing delivery dates claiming I made changes or my husband made changes when neither did. Delivery finally set for 9/14/10(roughly 6 weeks after purchase). 2 days before delivery they call to tell me one bedroom set is broken and will have to be reordered, apprx 2 wks. They deliver izone bed. Whne we tested the audio it did not work. I called to make complaint and they told me they would send a tech out to fix it. One week later a tech comes out and tells us he does not know anything about electronics, wasn't even familiar with an ipod. He told us he was there simply to confirm it was broken. He orders new part and states it will be 2 wks before it will be delivered. We made some calls to CSM and they were able to 2 day expedite the order but not without many phone calls and messages. When new part arrives it does not work either. This new tech states that he does not think ac adapter provides sufficient power to charge ipod. He suggested we go to radio shack and purchase ourselves a different ac adapter. When that option was refused he told us he would place the order for a new part but it will probably not work either. Frustrated, I began calling CSM managers, their supervisor and the store manager. Of course, we never got them personally. We left messages and have not received a call back. We don't even know if we are going to receive a new part. Now, 4 days of work have had to be missed to wait on their people for no resolution! We did finally recieve the other furniture set and upon inspection the bookshelf is damaged. Now we are looking at a couple of weeks, maybe, to get new part. The customer service managers have been a nightmare. They have made no effort to even take an additional percentage off for all the problems and the fact that the bed is still defective. Of course they offer no returns. We are not even sure what other recourse we have. Please buyer be ware, DO NOT purchase a from Ashley Furniture if you value customer service and resolution of damaged products!