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Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ashley HomeStore reviews & complaints 799

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1:44 pm EDT
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Ashley HomeStore the whole store

I bought my furniture from Ashely Furniture about 3 years ago, and I already got rid of it! After the first year, I had to replace the couch. My husband and I live by ourselves, we don't have any children, and we got a 5lb dog after the couch started falling apart. We both work 40 hours a week and rather go out than have company. All in all the thing doesn't get used that much and it looks like it came from a dumpster! Anyways, this all took about a million phone calls, a million arguements with them, a half dozen emails to the BBB and Attorney General and about 5 or 6 reps jsut come look at it, and all we got was new material to put over the couch. And yes, they will make up lie after lie after lie to try and weasel their way out of their crappy cheap furniture. I have heard it ALL!

The last rep, finally we got a nice customer service rep, blunt out told us that he would never buy furniture from even Macy's. All the new modern furniture is junk, its just the way do it now. My husband told him about a couch he bought from Goodwill when he first moved out on his own and it lasted forever, and the rep told him you're probably better off by doing that. When my husband called the store where we got our furniture he said the guy actually felt bad, and sounded like he was waiting for us to call. And when my husband told him about the whole Goodwill thing, he said the guy sounded like he choked up. lol

Now we finally have cheap handmedowns furniture that are lasting alot longer than Ashley's Furniture and actually look alot nicer! We lost about a grand, but atleast we lived and learned before going back to that hellhole!

I had pictures, but I threw them out along with the $1000 worth of trash!

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12:24 pm EDT
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Ashley HomeStore customer service

I bought a king size mattress from Ashley. Before delivery i measured staircase in my home & was concerned that it wouldn't fit, i promptly contacted the store regarding this concern advising them i was willing to exchange for queen to not compromise the king.i was assured it would be fine.

On delivery, it was folded completely in half for it to fit, bending the frame.a problem.i gave it some time but there was a hump in the middle of bed & the sides caving in.iwas also waking w. terrible back pain.i called Ashley re.damaged mattress & i'd prefer to switch to a queen as i orignally wanted to.-told technician must come & ck first.waited almost 4 wks for a tech.-claimed he clearly saw the hump, it was evident mattress frame was comprimised on delivery & would indicate so in the report that would be ready in a wk(which was a holiday, no report was done)

Spoke to diane, customer serv over 7-10 days-told it was being processed & an exchange would occur, store in farmingdale knew.went to the store, told they were waiting for an email from customer serv. i call the rest of the wk, told being worked on. 7/19 3 calls to contact them, on hold 10 minutes or more each time. finally get through on 7/20 & am told that nothing is wrong w.mattress & there will be no exchange.only thing they could do was send another tech.

i dont know how the store, customer serv, & the tech were all agreed the mattrees IS damaged & that an exchnge the clear resolution & it changed in 1 day. I don't want to suffer w. mattress anymore, its not right i have to lose a day at work, wait another month for a tech from the same comp. to lie & say they see the problem but report otherwise. left a msg w. k&b quality (the tech company)-no return call. spoke w. diane -told that this is all that rob from the ashley in farmingdale is willing to do.

I just want a full exchange from the king mattress for a queen mattress of the same price. they were paid i should get a quality undamaged product.

and i was going to get my living room furniture here. not any more.

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2:56 pm EDT
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Ashley HomeStore do not agree with negative comments.

I disagree with the negative comments for Ashley Furniture in Plattsburgh. We went to the store to find a living room set. The store is very well laid out and the furniture is very nice and reasonably priced. The salesmen were very helpful. We ordered and paid for a 5 piece set. It was delivered on time and the delivery people were very courteous and did a great job of getting the furniture in the house and removing the packing.
One table was broken. The delivery people ordered a new table. I called Ashley a few days later and they said the table was in. We went to the warehouse and the table was there in perfect condition. The warehouse people helped me put the table in the car.

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plattshopper
Plattsburgh, US
May 25, 2012 10:40 pm EDT

This person does work for them because they wrote something on their complaint board before. haha Ashley is JUNK, Poor quality. Unless you are a staging a home for resale and need a cheap POS living room do not shop there.

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CorporationsSuck
, US
Jan 07, 2012 1:38 am EST

You obviously work for this company-let me guess you're a manager? Your 'story' is right out of the employee hand book.

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12:38 pm EDT

Ashley HomeStore scam

On May 22, 2010 I ordered a living room set with a promise of delivery of June 26, 2010. As the date got closer, I received a call stating they had a delay in manufacturing and I was given a choice of delivery of July 3rd, 8th, 9th or 10th. I opted for a delivery date of the 9th. On July 3rd received a call stating they had another delay in delivery again due to manufacturing and the choices of delivery was now July 30th, August 3rd, 4th or 5th. To say the least I was irate. I was irate not only because of the delay, but their practice of charging customers and constantly delaying delivery while your credit card is charged the amount and interest is accruing. I requested the Consumer Affairs License number from the store manager, Rob & Greg, names given and they stated that it was not available. I called my credit card and was given credit for the sale, but unfortunately they cannot give credit for interest accrued. I can live with paying the interest amount, its a lesson learn, but I cannot understand how practices of this nature can be accepted towards consumers. I researched Ashleys after this fiasco and found many had experienced the same outcome and other problems with this store. During these economic times no one can afford to have $2000.00 plus held, while they gain on people money.

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Nena
, US
Mar 04, 2011 11:43 am EST

We bought furniture from Ashley Furniture in 09, with a 24 month no interest no payment plan. I have paid payments every month to Citi bank without any problems..now 24 months later I receive a bill for interest accumulated over 24 months..WTFREAKING ***! I have wasted 2400 dollars just to have to pay it again in interest that never ends? Is there nothing I can do? I can't afford 24% interest and was hoping just to pay the rest off..but now I don't know what to do...please someone give me some advise...or a good lawyer..

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A.J hall
Auburn, US
Dec 07, 2012 2:40 pm EST

Dear God! I am not believing the poor treatment I have received from Ashley and there partner in crime Guardsman!
They have not been any help and my couch just keeps on peeling! I just want my money back but the so called insurance is not
insurance at all? Its a protection plan! What tha !I`m ready to take these guys to court! What is my other option?
I was sold crap! I haven't even had this furniture for 3 years...and it hardly ever gets sat on but it looks like I left it outside for
every cat in the neighborhood to claw on! So if any one wants to write me and come up with a better plan to get our money back
from Ashley and Guardsman I`m in! ajhall123@yahoo.com can`t wait to here from you!

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5:01 pm EDT

Ashley HomeStore buyers beware

Feb. 15 I purchased some items at Ashley Furniture in Lake Havasu City, AZ. I paid $1250 cash and have my receipt. The store closed 3 weeks ago and now am out of luck in receiving my items. The phone # on the locked door is useless. I'm told to keep checking back in a couple weeks. The store is still full of furniture but I just get the run around on the phone. I don't know where to turn now. Their other store in Kingman closed too. I just need to talk to someone that can help me. So, buyers beware! Do not buy from Ashley Furniture!

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6:34 am EDT

Ashley HomeStore I am not going back to ashley store again

I have purchased a Sonoma - Galaxy model reclining leather (so called) sofa and couch along with an extended 5 year warranty (rip off). Turned out that this is not a real leather and a top layer started peeling off making it look ugly and a cheap quality product.

I have read a lot of people having this complaint. While one of the ashley worker acknowledged this as a known problem, the warranty people deny this as a known issue on this model and they sent my request to warehouse (god knows where it is) for them to make a decision on how to address this. I have place this request 4 months ago and am still waiting for a response from them.

Not sure what the response is going to be. But, I know for sure I am not going back to Ashley store again.

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LINDA panzella
OLD BRIDGE, US
Aug 02, 2010 5:14 pm EDT

hi im having the same problem have a kitchen table that is shipped and stain marks ., they came to mt house and 7months later after calling them 1000 times no ones ever there, never answers a phone or return calsl its incredible that ashley does business with such a company, guardmaster FRANK DEVINE finally awardS me the table and 2 leather chairs. now a month later still never recieved a delivery DATE FROM ASHLEY now they call me back after i called both ashley and guardmaster and tell me now they cant give me table because i didnt use there cleaning produtcs really crazy . they have never even offered me any type of product when i purshased it they told me what to use and ive been using that .the product has nothing to do with the heat marks and scratches. so pissed buyers beware do not buy this from ashley after calling for so long i think that ashley owns this guardmaster its robbery .

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3:43 pm EDT

Ashley HomeStore beware of the crap you buy from them

I purchase a house full of furniture from Ashley Furniture in Gastonia NC ...I am ok with most of it but my kitchen table has been losing the top layer of finish...I thought this table was solid wood with a natural grain in the finish but it is plywood with a paper thin vaneer on top which after only 2 years has been chipping away and of coarse the warantee is over.I always used either a table cloth or place mats when we used the table...I paid over $700.00 for this set and now it is garbage and they told me they can't do anything about it! So beware of the crap you buy from them!

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11:58 am EDT

Ashley HomeStore they will cheat you out of your money, beware!

I put $1000 deposit on some furniture at Ashley Furniture the balance was $2600 with the understanding that if the entire balance was not paid in full there would be a 30% cancellation fee. Times got hard we were unable to pay the balance. I called the store and explained that we were going to cancel I was told that I would only get $700 back because the store keeps 30% My husband went to Ashley Furniture store to cancel and get our $700.00 he was told when he got there that he was only going to get $235 because it was 30% of the total selling price. They then showed us some very small writing that said that. My husband was then told that we could pick out something in the store that cost $1000 and we would not lose our 30%. We picked out some furniture the total came to $1010. They then told us no we would have to pick out some furniture for the total sale which was $2600. That did not make any sense at all. We became upset and told them they were being very dishonest and they keep telling us several different stories and the they were trying to keep all of our money they called the police and made us leave the store

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2:52 pm EDT
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Ashley HomeStore non delivery of products

It is your best interest to take your hard earned money to other furniture stores in Greenville, NC. The waiting period for delivery is ridiculously long. Do NOT sign an agreement of NON cancellation, exchange or refund unless you don't mind waiting for more than four weeks. We purchased a sofa and ottoman on 2 April 2010 and these products have yet to be delivered the first or second week of June 2010 according to the store representative. We called our bank to make the billing adjusted because of non delivery of products and they are helping us make a refund of the purchase. What's worse, Ashley Furniture sales representative and store manager are less than accommodating. Put simply, not helpful. We have reported them to BBB, NC and hopefully, this matter will be resolved. We REGRET doing business with ASHLEY Furniture of Greenville, NC

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2:45 pm EDT

Ashley HomeStore they do not want to give me my cash back

Ashley company policy states if a refund is due to the customer it will be returned the way the customer paid. I paid 1/2 cash, 1/2 atm. They credit my atm, but wanted to give me a check in 14 days for the cash I gave them. They said I was not understanding their policy but it was obvious they were the ones who didnt understand when their own policy when they wanted to give me a check for the cash I gave them. They were rude, I was hung up on by their corporate office and they did not ccared that they lost acustomer.

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12:13 pm EDT

Ashley HomeStore uncomfortable

I was shopping for a sofa when the salesperson told me not to go to Raymour and Flanigan because they sell garbage and they also buy Ashley furniture as well. And then they said that they don't service their own products. All lies. I bought from Raymour in the past and had a good experience. I just wanted to shop around.

When I left and drove across the street, the manager kosmo? followed me over to Raymour parking lot and tried to still sell me.

Very uncomfortable. And rude.

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10:36 am EDT

Ashley HomeStore I work there, it's horrible place

I have only worked for Ashley for about 6 weeks. I agree with all the complaints posted. I, even with an "employee discount" will never buy from them. I work in "customer service" and know first hand what it is . I deal with back order issues / deliveries issues / damages / customer service complaints / fees / all day long ...I can honestly say .." I do not believe anything I hear or anything I say is true" I am embarrassed of it and only stay to support my family. ...I honestly feel sorry for anyone who makes a purchase . I am sure I will talk to you at some point . My apologies in advance.

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BSF22
, US
Aug 09, 2014 3:57 am EDT

I agree. I work for Ashley in upper management. I feel like I'm running a sweat shop. Any time I try to bring something positive to the table or take a proactive approach to my employees it gets shot down from people above me. Training is horrible. They don't give you the tools to operate efficiently. You are set up for failure from the start. If you speak up about anything, or stand up for yourself, you are chastised. I feel like I have to lie to my employees, just to keep moral up. You either convert to the Ashley way or they will chew you up and spit you out. People make decisions from miles away that, set foot in my warehouse maybe once every 2 months when they know nothing about the area or what's going on in day to day operations. Human Resources, instead of being supportive, act like they are they President and CEO of the company. Big promises, no action.

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Jen
Los Angeles, US
Sep 21, 2012 3:53 pm EDT

Do they pay everyone for overtime?

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Evil Cody
, US
Sep 11, 2012 5:43 pm EDT

I'm currently 18 and I work at Ashley starting at 13.77 with mandatory 20 hours overtime its a great job. I do really hard work and get paid well for it. I'm 18 looking at grossing 50k+ a year. So I say Ashley is incredible... If you're a hard mother###er like me.

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gooch9
Adams, US
Jun 30, 2011 11:36 am EDT

I also work for ashley furniture arcadia warehouse, they treat their employees horrible. The only way we get a raise is if we start talking about going union. I haven't got a raise in three years. If you work there 25 years or 6 years, you will get paid the same. This is the worst job I have ever had, and I have worked in mexico in the past. Please don't buy ashley furniture, I'm sick of working overtime.

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ashleysweatshopworker
, US
May 13, 2010 11:36 pm EDT

Iak89
You are so right. I work for Ashley as well. They treat their employee's awful. They are moving the location where I work now 32 miles way from our current location. I get paid 8.25 per hour, and we will not be getting a raise. So I will basicly be living below poverty level, and having to drop my health insurance to make sure I can purchase gas, and toll cards to get to work, and maybe just maybe I will be able to buy groceries

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dexterony
Delete account, US
Apr 29, 2010 12:17 pm EDT

I have to say that our experience was very different from what you describe above. My husband and I were looking for a leather sleeper sofa; most sleepers must be ordered, and the one we picked out was no different. We were told that it would be at least 7 weeks before our sleeper sofa would be delivered.

We explained to the staff that we were getting married in the next month, had just moved into our new house, and HAD to have this sleeper sofa for visiting guests. The salesperson and manager worked to find our sleeper sofa, and had it delivered to us THE NEXT WEEK!

Prior to the salesperson/manager knowing that our sleeper sofa would be available in the next week, they wrote up an agreement stating that if the delivery time was pushed to our wedding date, that they would let us immediately pick out a new sleeper that was readily available, or get our money back (normally you only have a week to cancel your undelivered order).

We visited Ashley Furniture in North Brunswick, NJ.

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9:56 am EDT

Ashley HomeStore delivery issues and damaged furniture

My boyfriend and I ordered furniture from Ashley on Jan 1st, our order was over $8, 000. Ashley furniture was supposed to deliver all of our furniture on 3/27/10. The day before delivery we get a call saying that all of our furniture will come except for the bed. I was on the phone with them for about 2 hrs and they told me the bed will be delivered on April 3rd. On 3/27 the living room furniture, dinning room furniture, and bedroom furniture except the bed was delivered. All of the furniture was damaged except for the living room furniture. We let the company know and they sent over a technician who did nothing but take pics. The day before April 3rd we didn't hear from Ashley so we called and they said that our delivery was never scheduled. They rescheduled for another day and said the bed will not come it is on back order until June. After complaining they agreed to deliver the bed, our chest (which was damaged on 3/27 and sent back), and the dining room buffet (which was also damaged on 3/27 and sent back). The bed was delivered on 4/8, after they said it will not be delivered until June, but the chest and buffet were not delivered because they came off the truck damaged. We have called the company numerous times, but we are unable to speak to a manager and everyone we speak to can't do anything or help us.

I would highly recommend that you do not purchase furniture from Ashley furniture. I am definitely going to file a complaint with BBB. I will never shop at Ashley furniture again. They have horrible customer service, furniture, and inventory system.

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10:36 am EDT

Ashley HomeStore poorly made furniture

I purchased a pub table and 6 chairs from Ashely Furniture in Cherry Hill. The sales person was very nice but everything after the sale has been terrible. The customer service technicians are rude and when i called today to ask for a repair to chips in my table I was told that i should have covered it and that since I didn't get the 5 year plan, there is nothing that can be done for me. I informed her that they have come out before for the same repair and she said "We've never been to your house!" Sorry lady but what happened to the customer being right and I think I know if someone has been to my home or not. She looked a little harder and saw that they had been to my house and dd not even apologize for the rudeness in her tone and basically calling me a liar.

I would not have expected damage to the table in under a year but this is already my second time calling for repairs. We had our last table for 10 years and we were just ready for something larger.

I will never shop with Ashley furniture again!

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7:20 am EDT

Ashley HomeStore junk

I bought their 7 piece living room for $1, 000 (actually 1, 250 total). It is total junk. The sofa and loveseat were supposed to be green, they are gray - a terrible shade of gray. And the "sofa" is much smaller than the one in the showroom, by as much as 10 inches. I measured both. The fabric is awful too, that is not microsuede. I did not return the funiture because if took 3 months to get it and their customer service is not there and does not call back.

You get what you pay for at Ashley -- JUNK!

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2:49 pm EDT
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Ashley HomeStore the salespeople were very pushy and even &bad-mouthed&

I purchased 2 leather recliners 2 months ago (June). I received them in 3 weeks. I rejected one of them because it was delivered to me with a tear in the leather. After follow up call after call it took an additional 4 weeks to receive a new one. There was a woman in the distribution warehouse. She had no customer service skills, were extremely rude and had even hung up on me during my last f/u call. I will never purchase another Ashley product again (the only reason I did is b/c our Marine Corps Exchange Stores all sell Ashley). The salespeople in the retail store in Fredericksburg, VA were very pushy and even "bad-mouthed" the lazy boy store and told me to never purchase from them. The back cushions of the first recliner I have received have even flattened out already within 1 month (and I am not a heavy person). I purchased the top of the line leather recliners and the whole experience has been horrible. I was also never told until after my purchase "All Sales are Final" which was another blow when I had initially tried to change my mind within 24 hours of my purchase. I will take my complaints the Marine Corps Exchange Store as well.

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7:17 pm EDT
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Ashley HomeStore literally they suck

I shopped at ashley furniture when we bought a new house i bought 3 queen size bedroom sets living room and den, kitchen set and tables. We were told it would be in in 2 weeks.Well then they said another week okay that did not happen but we were not in a hurry. they delivered finally. they apoligized and said that never happens ok.So stuppid me tells my brother in law oh go to ashley so he does we spent 4 hour picking out furniture literly yous suck.

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8:19 pm EST
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Ashley HomeStore as is policy stinks!

I think that Ashley Furniture's "As Is" policy is unfair to consumers. If you purchase anything off their showroom floor (i.e. lamp, rug, decoration), you may not return it under any circumstances. I attempted to return a rug and two lamps that still had the Ashley Furniture price tags on them and they would not accept them as a return. I spent over $700 for these items. My plans changed and I do not need them anymore. They have never been used. I wanted them to deliver the items instead of buying them off the floor, but that was not an option. I can't understand why they will accept something that has been delivered to the consumer as a return; but not something that the consumer purchases off of the showroom floor.

I sent an email to [protected]@ashleyfurniture.com and received a trite response from Shannon Burris as follows:

"Thank you for your correspondence. We regret that you disagree with the nature of our AS IS policy. Unfortunately, accessories or other as-is items cannot be warrantied, serviced or returned. We are sorry to have lost your business."

It does not look like Ashley Furniture cares about their customer, nor do they care if their customer ever returns!

Buyer Beware!

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Update by sunflowerchar
Mar 13, 2010 10:31 pm EST

They sell merchandise in their stores that they don't stock in their warehouse, specifically decorations and lamps. This is much like going to a retail store and buying off the shelf. If you are interested in a specific lamp or decoration, the only way you can purchase is buying it off the "shelf". The items are brand new, never been used. They are not damaged. It is similar to a consumer buying something off the shelf from any other retailer (i.e. Target, Macy's, Nordstrom), except they can return the item at these stores.

I am not saying that I don't understand what "As Is" means...I am saying that Ashley Furniture's "As Is" Policy is unfair. In my case, they did not tell me the items were "As Is" and the salesperson glossed over this fact when I was signing the sales slip.

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9:14 am EST
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Ashley HomeStore delivered late and poor quality

Ordered from Ashley Furniture and was told that furniture would be delivered on a certain date (within about a week of the order). Got a rather rude call the afternoon before the delivery date explaining that the largest piece was damaged or split, and it would be another week or so before delivery. Waited another week and finally received the furniture and *every single piece* was wobbly or in some cases had legs that were not at a right angle to the base.

Delivery men were nice enough but explained that we'd have to send the entire set back to get a new table (it was that bad), or have someone out to repair the legs. Requested this, and have not heard from them again in over a week.

Will never shop there again, lesson learned.

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Eponymous
Bakersfield, US
Mar 05, 2010 9:22 am EST

If you're too ###ing stupid to buy a couch that is too big for an elevator that you probably use every day, then that's your own fault. Take some responsibility, [censored]bag.

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12:31 pm EST
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Ashley HomeStore do not buy from ashley furniture

Ashley Home Store SUCKS.
I paid $1, 700 for a sectional couch. Two pieces were delivered, but the third would not fit into my apartment's elevator. I was told the third piece could be "cut in half" so it would fit into the elevator. Fine. Oh and I'd have to pay an extra $200 for this service because I'm supposed to know if the ###ing couch will fit. First of all, the furniture store should be aware enough to ask questions like that, not just to get a sale. Plus, when I bought it I was in the process of moving and would have no way of knowing the dimensions of the elevator.
So, today my disassembled couch was redelivered and guess what, it wouldn't fit AGAIN. Why? Because, duh, the elevator isn't tall enough to fit it. The idiot who took it apart did not spit it in half. All he or she did was take the back off. No ### it won't fit.
So, once again, I am couchless and was told to expect a phone call.
Never buy anything from Ashley Furniture unless you can pick it up yourself. They're delivery is awful. And you will probably be without the furniture you bought for at least a month.
I say, go to IKEA.

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Eponymous
Bakersfield, US
Mar 04, 2010 2:22 pm EST

If you're stupid enough to buy funiture that doesn't fit inside an elevator that you use every day, then it's your own fault. It's your responsibility to know those little details like, how you're going to get the damn thing inside your house, the width of your doorway, socks first - then shoes. You seriously think that the salesperson should ask "Is this couch too big to get in your apartment?" You fail at life.

Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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