Ashley HomeStore
reviews and complaints

Ashley Furniture HomeStores has picked up Ms. Ballard's merchandise and did process the refund back to the card the merchandise was purchased with. Unfortunately, Ms. Ballard called after the refund was sent to let us know the account number was not valid. Ms. Ballard was told to contact her credit card company with the old and new account numbers and they will be able to trace the refund and apply it to the correct account. Ashley Furniture HomeStore can provide a copy of the refund slip, but it is up to the credit card company and the consumer to have the refund posted to the correct account.

Ashley is the worst company you can work for ...store managers feel they own you and the world. They pick favorites who they favor working schedules for and love to put employees down in front of new hires. To top it off if you are a women...everything is great until the day you become pregnant. Once the news of your pregnancy are out that's it for you my friend...nothing but harrasment and if your store supervisor is like mine...you can bet your life at work will be a living hell once he/She knows you are expecting. They have no mercy speacialy for pregnant women...once pregnancy news are out HR/supervisors start looking very closely to all the tardiness & absences you may have to write you up and fire you even if in 6years of being employed you've never had a write up Trust me you will once they know matternity leave is coming.
Due to necessity... Some stay...the pay is decent. That's the only good in Ashley.

I worked at Ashley Furniture and would get great feedback from customers, but that didn't stop consultants and my boss at Ashley from creating a hostile environment, when I was the only woman on the sales floor they would interrupt me and tell me to go clean. I watched everyone above me lie to customers and do really upsetting things. Also the things most stores do to try and get people to buy they did like mark the price up and then say sale ending today only to do the same thing again and again. Every bad thing I have read on here about this company I have seen from working in the store as well, and then some. As for the quality of the furniture customers came in and told me that to beds broke and basically all the things that we were trained to believe we selling quality products, weren't true at all. All the general managers care about is making money and it shows...also there financing is a scam too

Ashley delivering system is no good because is run by a group of thief the they don't care about the customer or the owner op the works 16ours a day and all they do is charge the poor guys the go out and waste there diesel for nothing somebody needs to do something about it claims and claims all day this people are making lots and lots of money please somebody needs to take control

I'm a FORMER Ashley employee (delivery driver) in Chattanooga TN who was not only harassed by another employee assigned to my truck, and who was the "pet" of the manger of the warehouse, but also BY THE MANAGER (AN OPENLY RACIST PERSON) himself! I endures MANY hours of disrespect IN FRONT of customers from this punk HALF my age, and though I observed the company's policies regarding complaints, I was the one FIRED when I wrote to HR and CORPORATE AFTER launching NUMEROUS complaints against the co-worker in question! NOT ONCE did I hear from HR during my process of using the "Chain of Command, until AFTER I was fired and bot the manager {Webb Camola} and the co-worker {Chance Norton} still had jobs! And even when HR DID decide to respond, it was to inform me that they did not discuss such matters with "Employees, NON-EMPLOYEES, or FORMER employees! Well guess what sports fans...THEY'RE TALKING NOW! I'M SUING! AND YEAH...I'M WINNING!

I worked at the Ashley Furniture run by The Dufresne Group in Edmonton. They recruited me, I took the job and it was a huge mistake. Right on par with jumping out of a plane without a parachute.
They lie about customer sales, in fact when you are the second associate to help a customer and end up going through a lot of work with them you regularly lose out entirely on the sale. If a customer is simply greeted by a "Sales Professional" that initial contact labels that customer as theirs. Now, the staff regularly "dump" a customer they feel to be free loading and try to grab a promising one. You now have a customer wandering around without assistance and as soon as they choose something and want help try to grab anyone near by. That second associate who does _all_ of the work, save for handing a flyer, is forced to split and on many occasions loses the sale entirely as punishment for stealing that customer.

Yes I know welcome to commission sales, however this is typical management behavior and the behaviors encouraged by their corporate structure. The break structure is common throughout. Not just in the DC location. You are instructed that you're entitled to an hour in breaks but are denied that. It's like going back to grade school, not one minute longer than the 1/2 hour. If you are a non-smoker you are not entitled to taking your 15 minute breaks, they're "not necessary."

After going through their training program you're lead to believe that all of the furniture is manufactured in Wisconsin. It is made in China. All of it which is why the product fails. The fabrics fade, the joints weaken and separate, the finishes scrape off, the leather gets scaly. They even try to market pig leather as cow hide. The poor Muslims out there beware! Even the sales associates are not aware of the leather origins. Management doesn't know!

If it's leather, DON'T SIT/TOUCH!

I work for Ashley in the DC located in the Houston area. To the guy speaking about respect for the employee's, you hit the nail on the head. I work for 8.25 per hour, get a 30 min. lunch, that is stated in our hand book to be for an hour. Can't be one min. late without a write up, and to top it off they are about to move the DC clear across town 32 miles away from where we are located and they are not giving any raises. Oh yeah and they want you so sign an illegal paper stating if you are going to move or not. I HAVE GOT TO FIND ANOTHER COMPANY THAT CARES!

The furniture of the Asley really sucks . I have bought Asley leather love seat and sofa . it suck s, just after 2 months the leather color faded away and the the leather started scaling . its under warrenty, its been 8 months and i havnt got any solution from them or the store Pilgrim where i bought the sofa . i am going to throw away that sofa . think hundred time not just twice before buying anything of Asley or from Pilgrim

We bought a new sofa in january of 2010. didn't get it until the end of february 2010. in may 2010 the right side reclining mechinism broke. we couldn't get it to go down. we literally had to shimmy off of it, stand in front, push it straight in and then push it down to get it to close.

i called the # the sales lady gave me for the warrenty. they asked me who was sitting on it when it broke. i told them my husband. then they asked me how much he weighs. i told them 320lbs. they said that because he was over weight, that it wasn't covered by the warrenty.

then in september the seat on the left side broke. i was literally sitting on a lean because the board broke. i called them back. they asked me who was sitting on it. i said me. then they ask me how much i weigh. i say 267lbs. then she asks me how OFTEN i sit on the couch. i told her that i'm disabled and sit on it most of the day because of my back. then she told me that i exceeded the NORMAL use warrenty of the sofa and it wasn't covered.

then just two weeks before the anniversary of the safa purchase, the middle cushion came apart from the frame. i didn't notice it until 2 days later when my 2 year old got her foot trapped between the steel frame while she was sleeping. it took us 20 minutes to free her foot. so i called them a third time. they inform mr that because i didn't report it when it happened that it wasn't covered.

i tried to explain to them that i haven't even had this couch for a year and it was broken in 3 places. they then inform me that because the place i got it from is going out of businees that they can't help me. i tell the lady that all warrenties are still in effect even if the store goes out of business because the warrenty is with ashley. she laughed at me and said " good luck with that!"

ashley is the worst furniture ever. and they don't care that we the customers pay so much for furniture that we are convinced into getting because the sales people tell us we have such a great warrenty. it's all bogus! i would give this couch to a homeless person, that's how bad it is. and i've only had it for one year and 10 days!

Sounds about right... my sofa is falling apart and the "elite" warranty company said they won't cover it because its normal "wear"...

On somewhat related side note, it should be known that as of early 2006, regional manager Johnny Hunter had been charged at least four times by female employees of sexual harassment. Since the owners of the franchise he works for are a wealthy gay couple that simply inherited one their father's hotel fortune, it seems they are not exactly cut out to run a business, just had the money to franchise one. Their first store is in Carbondale, IL so beware of that one too, and all three in Tennessee and a fifth one I can't recall (but its also in Illinois somewhere).

Hi, I'm Cory - I worked at Ashley Furniture and was fired when I was owed a raise. The warehouse manager mentioned, Brock, only started in mid 2006 and had no previous experience.
Only 3 people applied for the job.
The store manager, Eric Sanchez, made a false report that I stole something and I was fired.
Later, when caught lying on the phone by an attorney for the Dept of Labor, the store was fined, and Eric was fired. July 2006.
As far as furniture being late, its not made in the store or in the warehouse in LaVergne. It is only assembled and delivered from there. Its made in Taiwan and Vietnam and shipments don't come in regularly. When I started work there, in the summer of 2005, they had a backlog of around 800 incomplete orders/deliveries, yet cut everyone's hours to the point of an unlivable wage and then I transferred to the store. One two week pay period consisted of 20 hours and 12 hours.

Despite their claims to the contrary, Ashley furniture is foreign and shipped by a company called Millennium in Georgia, and though some of their furniture is "exclusive", Millennium also does business under another name and works for World Market/Costco.

Ashley's customer service IS horrible. Do they not realize there are other furniture stores in town? Duh. I bought a simple queen bed and nightstand. They charged me incorrectly for the mattress, which was on sale. I caught the mistake right away but the girls in the Murfreesboro store were clueless about how to issue a simple 67. credit onto my debit card. Not one of them had the "special code" to use on the register. They took 9 days to get the credit to post. HA! And then I asked if they could give me a 10% discount or something on my next purchase, for all the trouble, and guess what those Einsteins said? NO! How stupid can you be? I dealt with Amanda, Susan, and every other girl in that store. Dont go there, they have no people or sales skills whatsoever!

Ashley Furniture is the worst company I have ever dealt with also.

Most people make one purchase there and they're done dealing with this deplorable company.

I highly doubt that you have had to wait this long for your furniture. $25,000 in five years? Holy crap, do you own mansions or something? I know you are just bad mouthing ashley furniture, there is no way you have had that bad of experience with them. I am sure they told you exactly how long it would be before your furniture would get to you. Ashley usually only takes on average a month to get. Get a life, grow up and tell the truth for once in your life!

Will Not Deliver On Time, Bad Customer Service, Never Return Calls.

We also bought a lot of furniture from Ashley in Murfreesboro all at once and we're not delivered on time. It was canceled two times. We contacted the store several times and asked to talk to the manager but as always "the manager is not available". It's always lunch time or break time for the manager. And Johnnie Hunter, the Regional Manager, will give you a call back. Guess what? He never does. Does he even exist?

We contacted our credit card issuer and luckily got our money back. Then closed our account so that they can no longer charge anything else to it.

We WILL NEVER EVER step our feet into this place again. Never in my life have ever received such a bad service. Do yourself a favor and stay away also. Tell your friends and family as well.

We bought from Rooms To Go and everything as good as can be. We had several defects and they came right out and replaced it within a week. I would recommend them.

I need the arlington address off of cooper st. I am looking to buy a sleeper sofa.

My husband and I bought a house full of furniture from Ashley's a few years ago. When we bought this furniture, they told me that I should purchase the warranty because it was good for 5 years for replacement if it was damaged in any way during that time. AND that if we did not have to "use" the warranty, that after the 5 years, we would receive the money we paid for the warranty back.

That seemed like a good deal at the time. We have not had to "use" the warranty, and I was expecting to receive a check in a few years for the amount of the warranty we paid them. Well, recently I heard that their warranty was a deal where after 5 years you receive a STORE CREDIT for the amount of the warranty! I was LIED to about that at the time. I am FURIOUS about this, as it is just my husband and myself, and we are in our 60's, so WE WON'T NEED ANY ADDITIONAL FURNITURE in 3 years. In fact, WE PROBABLY WON'T NEED ANY ADDITIONAL FURNITURE FOR THE REST OF OUR LIVES!

I don't want a STORE CREDIT... I want a check for the amount of the warranties we bought -- like they said I would get.

I am not a happy customer of Ashley's, either.

Sylvia Klos, Mansfield, TX

My husband and I went in to ashley store to look for bedroom and dininig room furniture. after we were shown a few items our saleslady went and got one of the managers after we told her we had looked at rooms to go. he came over with a wod of advertisements and proceeded to tell us if we did not like what you had that we just need to leave or go back to rooms to go. We thought we were at a car lot bringin in a manager. he said he used to work at rtg and that his wife still worked there basicly just because they had good benefits. . As far as my husband and I, we will never step foot in one of your stores again and have told everyone i meet that is looking for furniture to do the same. we were very shocked that someone representing your store would do such a thing. Instead of telling us how much better your furniture might be they told us and put down everyone else, this is not the way to win over a customer. Needless to say we done just that and went back to rooms to go where the sales people were nice and bought our dinning room set. hope you take care of this matter other wise you will not have a store with good sales people or any customers. thanks for listening. Marlene Berry of Fortworth Texas

I too, have had the same response from them in trying to get a replacement glass top for a coffee table... the many phone calls, the many excuses: "you are not in the system," "the manager is out," "the service rep is out," "someone will call you back"... NOT! I was finally able to speak to the customer relations manager today (7/12/2007), Maryann, who DID call me back and was very kind and helpful. We were able to ascertain that the glass top is not orderable as a replacement part. Each and every other part of the table can be ordered for replacement with the exception of the glass.

The reason I am writing this is that the parts/service rep, Heather, insisted to me that she ordered the part for me on 6/1/07... and even Maryann agreed with me... how could she have ordered a part that is NOT available for replacement?

Personally, folks, I would recommend that you stay away from purchasing Ashley products due to the fact that the main Ashley Furniture in Arcadia, WI does not deal directly with consumers and all your dealings will be with the various independent dealers which have proved to be a very frustrating process which accomplished nothing in the end anyway.

And, by the way, it took six months to find out it wasn't available for replacement and it's very coincidental that I, too, began to mention contacting the Better Business Bureau and I did receive a call back... maybe you might want to mention it at the beginning of your transaction with them ;-)

Atleast, for what it was worth, Eileen got her cabinet back. I, on the other hand, will have to throw my table away since there is not much use for a coffee table without a top...

Good luck!

Ashley furniture is horrible! I purchased a King size platform bed. The platform within 1 month had my mattress sagging in the middle(I'm 140 lbs and sleep ALONE and on the edge). So I had to go to Lowe's to purchase reinforcements and completely get rid of Ashley's poorly put together cheap platform.
Also, purchased a sofa and love seat. The sofa is electric...motor went out within 2 months so this was covered under warranty. The other side went out 1 month after the warranty expired so I'm now sitting on a sofa that 1 end is stuck in the recline position! This furniture is over priced and not worth the high prices! DO NOT PURCHASE FROM ASHLEY!

Rockford IL ashley is the worst, I bought living room set 2-24-12 paid cash they said if I have it delievered it would be there in a week I live 3 blocks away so I said I would pick it up, they said it wouldnt be ready to pick up in the store till 4-3-12 and that is today I called them to see if it was ready and they said not untill 4-21-12 now! WTF been 2 months already to get furniture and all they would say is sorry! I cant believe how they treat people that dont pay there delivery charge! A friend of mine bought same set 2 weeks later and had it delievered and he already has his! I will never buy from them again and I will make sure to tell everyone I know and even dont know about this horrible company!

I think I can sum up Ashley Furniture after reading these complains and from my own experience. Ashley Furniture is cheap furniture. Don't expect it to last forever. If you expect furniture to last forever, pony up 5-10x the price, and if you know what is good for you:
1.Never buy an Ashley recliner or recliner sofa
2.Never buy an Ashley sleeper sofa
3.Never buy an Ashley product with a motor/electric device
Why you ask? Think about it, this is a cheap product to begin with, how well do you think your piece will last when it has even LESS structural support because it has a sleeper sofa/recliner installed in it. We purchased a Ashley set that was just a plain couch, and after 5 years it was still doing ok. Not amazing, but ok. My brother in law's couch with the built in recliners has turned to crap in months! If you must have bells and whistles in your furniture, be prepared to pay for it or you will be putting it out to the curb within 2 years. And use some common sense! If the material is paper thin, it probably won't last-DON"T BUY IT.
Find a piece with thicker material, no extras and keep your big nasty dog away from it and it will easily last 5 years, enough said.

I agree that Ashley furniture is HORRIBLE! My fiance' and I purchased a recliner and sofa from there. After the delivery people left, I noticed that the arm of the recliner seemed to be broken so I called the service center and they sent someone out to look at it. The first thing the repair man says is "you know you shouldn't sit on the arm of the chair. It really isn't good for them and this is what happens". I was shocked! So by this time, I was pretty upset and I told him that it had just been delivered and the chair hadn't even been sat in not to mention did anyone sit on the arm of the chair! So the "solution": the guy screwed a couple of screws underneath and told me that a few of the screws had just come loose. A few weeks later, the arm broke again. I called the service center and they refused to send anyone out because apparently we had missed the set number of days for repairs? Apparently I missed that memo. Now, a year later, the arm is still broken on the chair and the cushions in both the chair and couch have a misshaped form from sitting on them and we are nowhere near hard on our furniture.
I would NEVER buy Ashley furniture again, nor would I recommend it to anyone!

Glad I found this site... 3 weeks ago we bought a loft bed for our daughter from an ashley furniture store 2 hours away from our hometown. A week and a half later we went and picked it up from the warehouse.
When we got it home and put it together, the thing was wobblier than a cheap wal-mart TV stand! This was not the way the display model appeared on the showroom floor.
They eventually got a tech out to our house to look at it who said something vague about some bolt being too tight at the factory and they would have to order a part from overseas to fix it that would take two weeks to get here.
I have been on the phone with several people from customer service in the last couple of days who are still trying to figure out what part they need to order.
In the meantime, our $600 bed is unusable right out of the box and our daughter has nowhere to sleep!
(Oh, and they mispelled both my first and last name so it takes them 10 minutes just to find me in the system.)
What a rotten company!

I hate Ashley's. We bought a sectional in Feb 09 for 1500 bucks. Next week will be the 4th time they have had to come out because of a seam tear, etc. its absolute junk. I will never buy from them again. I had better quality furniture from Valu City Furniture.

Ashley furniture sucks! The sales people lie... I was told i would get 12 months no payments no interest. After purchasing 4000 dollars worth of furniture i was told that the offer wasn't good anymore... They told me to call citibank... Citibank said to call ashley because they don't set up the promos.. Ashley does... Called ashley... They were rude... We were told our furniture would be there because it was not on backorder... We didn't receive our furniture until 3 months later... The furniture is not very good quality and ashley will not take it back.. They suck! I hate them and i hate what they stand for... They sure put on a good front... But as soon as you sign the dotted line, they turn into liars and monsters... Do not do business with ashley furniture... They suck!

We bought leather motorized reclining furniture from Ashleys, along with some living room furniture. We had to send back the end tables, coffee table and hutch twice. Finally the warehouse manager himself delivered the furniture in decent shape, although I am certain the hutch is the same as the first delivered, but repaired. Since the scratch is in the back, I let it go, but pointed it out to him.

The worst part of this is that our leather furniture looked like it had been in a tornado! the motors did not work and the frame was so twisted. They promised to replace but on following deliveries of the other furniture, no one knew anything about it. The store said they would send technicians, call us back etc- that never happened.

On the final delivery, we insisted that the warehouse manager take the sofas with him at that time, even thought he kept insisting he could fix it! The tech that was with him, mentioned when no one was in the room that their warehouse was full of these motors which are junk. He quit talking when the manager returned.

Now we are trying to get our full refund and it will take an actual miracle, I'm sure.
We have spent hours and hours discussing this in person, etc.

They did offer in store cresit, but have nothing comparable to what we had, or thought we had. I also spent $5,000 on the other furniture and so what else would there be for me to buy! $3,000 worth of what-nots? Oh they did console me with the $100.00 gift card, sorry not even the flower arrangements go for that much.

I am advising everyone I know to not buy there. I will write BBB and anyone else I can.
How in the world are business working like this? Surely something can be done so they will quit ripping off people!

Purchased a full bedroom suite, Corona Park, from Ashley Furniture store in Austin, Texas, on south IH35, April 29, 2007. Paid cash up front of $3,606.87. Was told the furniture would be delivered no later than June 19, 2007. 4 weeks later we were notified that deliver was postponed to maybe the week of July 16th. No promises. Made several calls but no one really cared. They had our money and no refund was offered. This was our second purchase from Ashley and the last. The first was a dining room suite 2 years ago and the finish is already starting to chip. No kids in the house to damage the table and chairs. Just bad craftsmanship. Sorry we went back but this will never happen again if we ever get out bedroom suite. Haverty Furniture is just next door and that is where we will going from now on.

My finance and I are starting to go through what you have mentioned. We have waited 7 weeks for our furniture and received a call yesterday that we would have to wait an additional 3 weeks. We are not interested in waiting almost 3 months for our bedroom set! It is very frustrating! To add to it they have stated they will charge us a 30% cancellation fee! My finance and I are in the market for a new living room, and kitchen set and we will NOT be shopping at Ashleys!

10 Effective Ways to Complain About a Company Online

Why does it sometimes seem like prices keep going up and the level of customer service keeps going down? In this economy, we want to make sure that every dime we spend is warranted. Everywhere you go, the prices are higher, and it seems you are getting less for your money. Or maybe you’re okay spending the money for an item, but when you get it home the quality is bad or the item arrives broken. Can you do anything about this trend? Yes, you can.
Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.
1. Go to the company website.
The first thing you should do is go to the company website and contact customer service with an explanation of what happened. Don’t go in expecting a lot, but if you received rude service, they will probably apologize and offer you some sort of discount to entice you back. If there is no customer service, write to the manager or CEO. Direct your complaint to whoever is listed on the site, and let them know specifically what happened, when it happened, and where it happened. Many times problems can be resolved without a lot of fuss.
2. Contact the Better Business Bureau.
Write to your Better Business Bureau. This used to mean taking out pen and paper and snail mailing a letter to them, but not anymore. You can go online to this site and fill out a complaint about a company. The nature of the complaint will determine where you go from there.
3. Contact the Federal Trade Commission (FTC).
The Federal Trade Commission will investigate a company if it knows about wrongdoing. In order for it to know, people need to file complaints. These complaints often display a pattern of wrongdoing that the FTC will then investigate, which will be beneficial for you and anyone else who has been scammed by a company. Go to this website, and there’s a button you can click on and fill out your complaint. It’s as easy as that. You don’t have to provide a lot of personal information, but if you don’t, that may limit the amount of investigating the FTC can do.
4. Check out the scam report.
Not only is this a good site to post your complaint on; it’s a good site to check out before you go and spend money at businesses. Problems that people have had are listed here. This site prides itself on the fact that it will not remove complaining posts from the site even if threatened. While that might not be good if someone chooses to complain about a competitor and the complaint is full of false information, it is good in light of deep-pocket companies that think they can buy and bully people into doing what they want.
5. Email spam@uce.gov.
This is the email address to use to file your complaint with the U.S. Federal Trade Commission Consumer Fraud department. This is the place to send complaints about spam and frauds on the internet.
6. Try Yelp.
This powerhouse site lets customers rate local businesses of all kinds. If a business is not delivering on its promises, you can write a review on Yelp. Many businesses work hard to protect their online reputation, and public forums like Yelp are a great way to offer your experiences, good or bad.
7. Post on Planet Feedback.
Similar to scam report, this is a site where you can post a complaint and other people can weigh in on what you are complaining about. Sometimes they will agree with you, but often they don’t and try to point out another point of view.
8. Google your attorney general.
If you google your state, you will be able to find an email address for your attorney general. Once you have an email address, sit down and write a concise letter that includes the details of what happened. If the attorney general gets several letters on the same subject, they are more likely to launch an investigation.
9. Post on Pissed Consumer.
If you don’t get satisfaction from one of these sites, try another one. Here is yet another site (Pissed Consumer) where you can post a complaint. There’s no telling which one of these sites someone will read, so if you are trying to warn people about a rip-off you may want to post your experience on multiple sites.
10. Visit Resolver.
This site is different from others in that you don’t just vent herein order to get something off your chest or to warn others away from a business. If you want a resolution to your situation, try this site because you complain through this site, and it makes sure that your complaint gets to where it needs to go. Seventy-six percent of the people who complain through this site get a response. Of those who got a response, 86% were happy or satisfied with the end results. It’s definitely worth a try.
While some of us enjoy going toe-to-toe with people at a store, I understand that others don’t like conflict. But these individuals also don’t want to be a victim and want to prevent the same thing from happening to other people.
That said, we highly recommend that you cool off before posting your complaints. This way you can speak to the facts. One way of ensuring you’re not just reacting emotionally is to wait a day or two before posting a review, so that you’re working with a clear mind unmuddled by emotion. It’s only fair.

I ordered a headboard that was supposed to be "cream" in color and is clearly a beige gray, doesn't go with my decor at all. When I asked if I could return it they told me there would be a restocking fee! Really?! Very dissatisfied with their customer service. Now I'm living with a headboard I hate that doesn't match my decor.

Worst furniture experience in my life. The customer service is horrible, they flat out lied to me. I bought an entire living room set, lamps, tables, couch, chairs, ottomans and paid for it. Was told by them in a text that the furniture was going to be delivered on June 26, 2017 and was also informed by Ashley that their company policy was they would not take the old furniture away. I offered to pay additional and they said I would have to get the old furniture out so that they could deliver. I paid to have the old furniture taken away by an outside group. Then, on June 26th I received a text saying the furniture was not going to be delivered and that they didn't know when it was going to be delivered. I called Ashley Furniture and talked to three different levels of management, all three lied to me.
I ended up buying everything (better quality and certainly better service from Summehome. Stay away from Ashley Furniture, you will be glad you did!

It is Wilmington, North Carolina to blame. This is a town full of ignorant red necks. I am surprised they didn't call the police on you when you argued your point. You are correct, they are at fault, but they are backed up by the most ignorant injustice system this country has to offer, the SOUTH. You know the people vote in the idiots who sit on the benches here, don't you? If not, keep trying to get justice, and stand your ground when the half brains who run these stores continue to rip you off. You may wind up in front of a judge who puts you in jail for standing up for your rights. Here in Wilmington, NC they will consider your point "contempt" and you'll be in jail before you know it.

My husband and I went to buy a sofa set that we liked and were ready get that day in Wilmington NC. When we walked in we were met by a sales associate who gave us a coupon sheet. upon reading the sheet we found that we could save a few hundred dollars on our sofa b/c we were spending a over a thousand dollars. We picked our sofa and were ready to have it ordered for us.First we asked about delivery and they were going to charge us an extra ninty dollars to go 4 miles. Then when the manager saw that we planned to use the coupon they had just given us when we walked into the store he refused to honor it saying that the coupon was a typo and was only for mattresses. My husband who is in sales tried to talk to the guy saying this was just given to us when we walked in and was amazed how the guy reacted, rude, basically told us we were cheap, and could care less if left and didn't buy anything. We left and when we got home we called the next nearest AShley furniture store to us, Shallote NC. We told them our story and about the coupon the owner said they would love to have our business, honored our coupn and gave us free delivery. To anyone in wilmington, look for furniture at the store in Wilmington but buy it from Shallote store!

I went to the same Wilmington, NC store and the manager named Donna was probably the same one you dealt with. She was very argumentative and defensive when we asked questions. I was ready to purchase a set there but she really turned me off.

Looks like all Ahsley stores are like that. We went to one in south of DE, they were nice until we are ready to buy. The payment clarks are very rude. I will never go to any Ashley store in life time!