The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Ashley Furniture / horrible bed!

1 200 Sarber LaneManhattan, KS, United States Review updated:
Contact information:
Phone: 785-320-6006

We had our new Simmons Beautyrest Millennium - Veneto King size bed delivered to us on 3-1-08. Only a month after sleeping on it, there is ALREADY a "hole" where we sleep! We complained immediately to Ashley Furniture. Our options are to exchange the bed for a different bed in their showroom (we do not care for the other choices in their store), or pay a restocking fee of $500.00! What a complete rip off! Here we think we are buying a top-of-the-line bed, willing to spend $2300.00 on our investment, and this the customer service they provide! Absolutely no "Hey, I'm terribly sorry this happened. We'll make it right for $2300.00!" We feel like the store should stand behind what they sell to people! Yes, we could contact Simmons for a different mattress. But, after some research, I've found that we are not the only people who have had this problem with this particular mattress. We do not want a replacement - we'd need them every few months! This is so disappointing. We work hard for our money. The economy is bad right now. Here we thought we were making a good decision, and there is absolutely no follow through with customer satisfaction!

Thad & Jean Carley.

Sort by: UpDate | Rating


  • Ta
      23rd of Apr, 2008
    0 Votes

    The Carley's post was submitted to the Head of Customer Care for the Manhattan, KS HomeStore. It has been brought to Ashley Furniture Industries, Inc. attention that the HomeStore allowed the Carley's to return their mattress and receive a refund after a months worth of use.

  • Ga
      28th of Dec, 2011
    0 Votes

    dont buy a bed from ashley furniture

Post your comment