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Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:28 pm EDT
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Ashley HomeStore Extended warranty

We purchased over $3000.00 from this store. As Ashley had a good reputation we felt comfortable in purchasing. The sales staff at this store pressured us into purchasing an extended warranty telling us that it would extend the factory warranty for another 2 years. In good faith and trusting Ashley Furniture we purchased, Yes, I understand the buyer beware thing, but we did opt for the extended warranty. The one time that we attempted to use it we were sent a list of exclusions. The warranty doesn't cover anything. After we had purchased the furniture and attempted to contact the store we found out that the Independent Owner also owned a second hand furniture store. That should have been a warning as to the honesty of the Ashley Home Store. If you are in Kansas avoid this store like poison. We tried to contact Ashley Furniture and they disavow any responsibility saying the stores are independently owned thus Ashley refuses to intervene.

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Mark W. Grissom
Moyock, US
May 22, 2013 12:10 pm EDT

My wife and I purchased two room of furniyure from them in Chesapeake, Va. The couch after 4 months of use is completely crushed. We also purchased the extended warranty. We live in North Carolina just across the state line from Chesapeake Va. When we tried to get them to repair the furniture. They informed us that they can not so much as drive a car across state lines. Because N.C. would tax them for doing buisness in there state. I paid N.C. sales tax when I purchased the furniture. What am I missing. The most they would do is send me stuffing so that I could fix the couch myself. They are nothing more than common theives and nothing more. DO NOT BUY anything from this company. The quality of there products are terrible. They are making it on the Ashley name from the past only.

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12:43 pm EST
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Ashley HomeStore customer service

I bought almost a house full of furniture (bedroom, LR, study, kitchen) from Ashley. I noticed the next day that two of the pieces were damaged. The disturbing thing was the desk had two chunks missing from it and someone just slapped putty on it and shipped it out like that. I called Ashley and they stated a tech would have to come and look at it. Tech arrived a week later and made a report that both pieces would need to be replaced. I called a week later and was told it had to be "approved by corporate". They had no idea about the desk even though it was in the same report. I had to call about 4-5 times over the next few weeks and everyone I spoke to had no idea about the desk even though I informed the person that I had spoken to before. They called to arrange delivery of one of the pieces but did not have the desk. After 5 weeks of jumping through hoops they finally called to arrange delivery on a Saturday. I get a phone call 48 hours before telling me they'll be there between 3 and 8pm. I call to reschedule due to a family obligation and I'm told I would have to pay a fee to reschedule and that I needed to call 72 hours in advance, even though I was notified of the time only 48 hours earlier. This is probably the worst customer service I've experienced in quite a while.

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lflor
Indianapolis, US
Dec 23, 2009 6:15 pm EST

Bought my first house a few months ago. Needed some new furniture, including a bed. The day after Thanksgiving, I woke up early (6 a.m.) to make it to the Ashley Furniture early-bird sale. Purchased more than $2, 000 worth of merchandise, including the bed.

Several weeks ago, the furniture was delivered, all but my footboard and headboard. Footboard didn't arrive; headboard was broken. I was OK with that because accidents do happen. This past Monday I contacted the store to find out where my bed was ... to be delivered Wednesday. Today I find out that while the merchandise did arrive, the headboard is broken and that it could be another TEN days before I get my bed.

I tried to explain to the woman that I have been sleeping on the floor and all I want is my bed., and since I will have to wait another 10 days, I just want my money refunded for the bed. She refused, instead offering to bring out a bed frame while I wait (along with a $75 gift certificate). I told her that doesn't help the problem of all the heavy boxes in my bedroom that I am now being forced to live in squalor. She then offered to give me a merchandise credit for the amount. I asked her how does that help me since I would still have to wait for a bed. All I want is my bed ... the one I paid for. Geez.

No satisfaction at all. I will NEVER shop at Ashley again. Ever. I don't care what kind of sales it has. In this economy for a company to totally dismiss a valid request from who-could-have-been a return customer (remember I just bought a house) is completely insane. Don't need 'em; don't want 'em.

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Cathy Bestland
Montrose, US
Feb 17, 2011 9:02 pm EST

I purchased a recliner on Jan. 16 2011. I was told it would be 3 to 4 weeks before the chair would be delivered to the store and that they would call me when it arrived. Five weeks later I called to see if my chair had arrived. The manager of the store told me that the chair had been discontinued and that they thought that I had accepted and picked up the floor model instead. But the floor model was still at the store. I was told that I would have to take the floor model which had no warranty. I said I did not want the floor model without a warranty and was told I would have to make another sellection. I said I did not want to make another sellection but if I took the floor model I would want it discounted below the price of the new one with a warranty. I told the manager (Derek) that no one had called me to tell me that the chair had been discontinued or that I would have to take the floor model. The manager laughed at me the whole time we were discussing the matter. I told him I did not find the matter particularly funny and he agreed but kept laughing at me. I was so upset that I could not continue the conversation with him. He refused to give me the name and contact information of his supervisor. He also refused to give me his last name. I still have no chair and they have had my money all this time. They want me to settle for the used chair with no warranty when I paid for a new one with a warranty. I have no recourse but to file these complaints.

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Carol Marie
Little River, US
Jun 02, 2012 4:34 pm EDT

A leather sofa was delivered to my home by Ashley furniture drivers. A few days later I noticed the sofa was not sitting properly on the wood frame. Called the store, was referred to customer service [protected]. Got hung up on several times, a date was set for technican to come out and never showedm, turns out it was on a holiday and they were not working that day (dah). Called and rescheduled again, was told I would get a call the night before but of course NO CALL.

Ashley furniture should get a new customer service group, they are not serving you well!

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9:17 pm EST
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Ashley HomeStore can not get furniture delivered

On Nov.3 we bought furniture from Ashley's Furniture. On nov.11 the furniture was delivered and the pillows were wrong and the chair was badly damaged. 2 days later Ashley's called and said We would receive our new chair and the right pillows on nov.26, on this day I called and they gave me little information and blamed it on the distrabution center and gave me yet another dateof delivery Dec.13. Again on this day I called and was given little to no information, so I told Ashley's (Stephanie) that I no longer wanted the chair or ottoman because of all the waiting she (Stephanie) informed me I would have to pay a 30% restock fee and 80.00 dollars for them to come and pick up the ottoman. So I would have to pay a restock fee for not only the ottoman but the chair that have not even received as of yet. Since this time we have decied that we can not afford a restock fee and have decided so we will not lose on this deal that we would go ahead with this order. On Dec. 20 my husband called Ashley's and asked when the chair and pillows would be delivered and he has been given yet another date of Jan.2. Now we will go through 2 Holidays with little furniture.
Please help us with this, I no longer know where to turn.
Thank-you
Rhonda K. Lain
[protected] or [protected]

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Timothy
, US
Dec 15, 2008 7:47 am EST

This has been an ongoing saga. I purchased a bistro set at the store on 9/22/2008, as of today I still don't have my furniture. I've been given every excuse in the book. The last excuse I was given was, "it's the economy". WTF! I paid for the table in full at time of purchase. I'm beginning to believe there is no table, and I've been ripped off. Sometimes they even humor me when I ask them where my merchandise is, and they reply that they really don't know. When you call the store, they transfer you to a customer service call center in S. Carolina. No one there ever answers the phone, you have to leave voice mail. It is a crapshoot if anyone ever calls back. I have received 2 returned calls after calling once a week after we passed the 4 week mark. I've never received a return e-mail. Upon calling the store and talking to the general manager, we told her we wanted our table, and to give us the number of the executive in charge of the store. She replied, "This is the only number I have to get in touch with them." Upon calling the number, guess where the call looped back to? The store in Turkey Creek. There is zero accountability at this business. When I called 2 weeks ago, I was told the phone system was down, but they would send an e-mail on my behalf. Then I was told to not expect a reply, because they were really busy. The GM told us that we would have our furniture today on a truck, to be delivered this weekend. She said she would personally call us and let us know. Well, no call today, so we called her. We were put on hold, and then they came back on and told us she had to leave the store just then due to an emergency. Once again I was given the furniture isn't on the manifest, I can transfer you to our customer service center crap. Told them I've had enough, told them I didn't want the table, and to refund my money. Sent to another voice mail. That dept. was conveniently closed as of 5 minutes before the transfer. Buyer beware. The only reason I purchased from this company is because I bought a sectional from an Ashley's in another city. It arrived 3 weeks later. I reported them to the local BBB, where upon filing my report, I found out the BBB had graded them with an F, and they are not members. Stay away from this store. This has happened to many, many people. They are stealing peoples money, and not delivering the merchandise.

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2:49 pm EST
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Ashley HomeStore missing parts

originally ordered entertainment center, coffee table, and 2 end tables on Nov. 17, 2012. 1st delivery was on Nov. 29, 2012 -the entertainment center had 2 left piers and couldn't be set up. we had to send back the entire unit. 2nd delivery was on Dec. 18, 2012- the shelving for the right peir was missing. we called the chattanooga, tn store where we ordered it and they couldn't locate the shelves in their warehouse. we called customer service and they can't find any in their distribution centers to be shipped to us. they are now telling us they will have to put in an order to manufacturer to get our shelves. so frustrated and upset that i ordered furniture 4 1/2 weeks ago, took off work 2 times, and still can not get the product that i've purchased. i will NEVER buy from ashley furniture again.

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Yousef Joe87
, US
Sep 28, 2020 8:24 pm EDT
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I ordered a dining set online and it came with missing screws for one of the chairs. I contacted the customer service three times and each time i was put on hold for more than an hour and then the line got disconnected. very frustrated and i am not sure why they are doing this. I will keep trying contacting them again hoping to get the screws to assemble my chair.

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2:27 pm EST
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Ashley HomeStore won't honor warranty

After purchasing a new sofa and loveseat combo we have had the absolute worst customer service I have ever experienced.
Three days after purchasing our new furniture the electric recliner on the love seat broke. Luckily our sales person had advised us that the warranty on the furniture included in home repair and parts. That wasn't the case. Upon contacting the store to setup a time to have the recliner repaired we were told that the furniture had not been sold with a warranty at all, yet in my hand I held a receipt for five years worth of warranty coverage. I was told out right that the company would not honor that, and I was told incorrectly by the sales person. After finally reaching someone in management (Ken C) I was told that they would repair the furniture this time, yet next time I should lie to the company that the extended warranty they sold me was through ( Guardsman ) so that they would be forced to cover the damage rather than him having to honor the warranty itself. It has been over a week now and he will not take nor return my phone calls to schedule a time to have the furniture repaired. I will never step foot in an Ashely's again.

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Andrea Hudson
Andrea Hudson
Fizzyville, US
Nov 05, 2012 3:05 pm EST

maybe if you sent them a nice letter, now that some time has passed

mrbose
mrbose
Rohnert Park, US
Nov 05, 2012 2:45 pm EST
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This company has to be one of the worst

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4:46 am EDT
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Ashley HomeStore key town bedroom suite

This was my 2nd purchase from Ashley's Furniture. My hindsight makes me wish it was not! On 8/28/12 I purchased a $6000 bedroom suite from Ashley's in Conroe. I have to admit Kevin the salesman and the staff there were very nice and professional and went above and beyond to help during the sale. I received my furniture as scheduled. The contractors that delivered my furniture that day were less than professional. They forgot the mattress cover and said they would go back and get it and return it immediately, we got that 2 hours later and in the mean time we missed another appointment while waiting for them to bring it to us, when my husband called them and asked them where they were they said they had to do another job and would bring it when they were done with that! REALLY!? He was not happy and nor was I. When he did bring it he just shoved it in my husband’s hands and walked away! But on with the story... When someone asks me to sign a blank evaluation form I am always leery. They didn't do this once but twice and got upset when I started filling it out and insisted I just sign the form and took it away from me. The furniture I received was inferior to say the least. The mattress had been torn and then restitched, the footboard had flaws in it, the finish on the nightstand was flawed and the mirror was scratched. My husband and I had to even put the lamp’s together we had ordered...not an easy task. I asked myself and them who QC'd this product? So instead of just returning it all to the store-I accepted it against my better judgment. Remembering the problems I had had with Ashley several years earlier. I should have known better. So I contacted Ashley's CS. They sent out a very nice tech that evaluated the problems. I had found several more issues after I had made the initial call. He documented them and said he would suggest the mirror, footboard and mattress be replaced, he was able to repair the finish on the nightstand. When I called them I told them to use my phone number and not my husbands, who was out of town on business at the time. They continued to call him many times after this. He would tell them to contact me and so it was phone tag from there on out. CS was unable to find my order or understand that it was on 2 separate invoices. It was very confusing. My husband was told that the mattress wasn't going to be replaced since it was not turned in on the original phone call I had made to CS. He was furious, and called me very upset. I called Ashley's CS and did speak to a very nice CS person, I believe his name was Steven and he was able to go to his supervisor and call me back with a solution to my problems. We scheduled a delivery time and I thought we were set, but unfortunately we had a family emergency and had to fly out of town and was not sure when we would return. So I rescheduled the delivery, even after that CS kept calling and trying to schedule deliveries and confirm deliveries that had been cancelled and rescheduled. They continued to call my husband however who was sitting in a hospital with his dying mother and when he got short with them and told them to contact me once again they got ugly to him. He was under and extreme amount of stress and all the CS people were told on several times to contact me and they just kept calling him. So finally the day came when the replacement furniture arrived. I was very glad until they unpacked the furniture. They had a footboard, mirror, mattress and headboard. I told them I didn't request a headboard, but was glad when I looked at it the headboard that they were going to replace mine with looked like it had come from a dump. The holes where it would have connected to the posts were ripped out, it looked like it had water damage and the finish on it was horrible, it was scratched and I was shocked that they would have thought anyone would pay $6000 for this junk. So very carefully I looked at the other 3 pieces and accepted them. When they were putting the footboard on they were tugging and pulling on my frame to the point I thought it was going to break it, they failed to take down the canopy and so in their attempt to replace the footboards the canopy rails fell down striking my nightstand, TV remote and humidor. I just hope they did not warp the rails! So finally they are ready to leave and you guessed it they asked me to sign my paperwork, including a BLANK evaluation/rating form! Not once but twice, AFTER I had told them about the first delivery crew asking me to do the same thing and how it was not very professional. (By the way they said they worked directly for Ashley's so this must be company policy?) I was appalled, signed the stupid thing and told them to leave...I was so mad I couldn't see straight. I tried my best to be kind and understanding, but this took the cake! If you would like to hear my first experience with Ashley's I would be glad to tell you that horrible tale as well!

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2:30 pm EDT
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Ashley HomeStore missing parts, no delivery

On August 11th 2012, we bought a Bedroom Set and initial delivery was on time, but when they tried to assemble it they found out that there were some parts missing. They told us to call customer service to know when the missing parts would arrive. Initial information was that they would arrive in 3 to 4 weeks, later they called us back saying the estimated arrival date was September 26 but parts didn´t arrive that date, when asked they said it was only an “estimated” date and that parts should be in the week after. When called on Oct 4th, they said the new ESTIMATED arrival date is November 2nd, so the truth must be they have no idea when the parts will come, if they finally will. When asked for procedure to return they explained they have a No Return Policy. Definitely never buy at ASHLEY again.

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F Tan
Calgary, CA
May 24, 2013 6:32 pm EDT

Hello, I am wondering if your complaint has ever been resolved. I am in a situation whereby I bought a brand new sofa, loveseat, a coffee table and a side table. I made complaints and all Ashley Furniture Calgary wanted to do was to send a tech to repair them. I informed them that I paid for Brand New furniture, not used or damaged goods. Customer Service is really bad because they give you the runaround; the sales manager lies to your face that he has ordered a new set of furniture; and they hang up on you because they do not want to hear your complaints. I have googled and came across similar stories and I have concluded that they are cheating their consumers by delivering used or damaged goods. I intend to take this matter further. It is all very frustrating and aggravating; not to mention what it is doing to my health with my blood pressure rising each time I tried dealing with them.

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10:14 am EDT

Ashley HomeStore I would be paying $744.00 to return furniture that does not recline and that id poorly constructed

We ordered a sectional sofa on 1/9/2012, I put down $144.99. We did not receive it until 2/2/2012 the date after I paid an additional $200.00 toward my contact with RAC Acceptance. When we got the furniture home and set it up we were disappointed because the recliners did not work. The left did not work at all and the right recliners could be pulled out manually. We went back to the store at 2160 Madison, Tennessee [protected] on 2/4/2012. I understand that by law one has three full business days to break a contact before it becomes binding. RAC told me at that time that Ashley Furniture had to do the refund even though I paid the payment to RAC. We were not able to return the furniture. We still have the furniture at this time and we were told today 2/9/2012, by the store manager that I would have to pay an addditional $400.00 in a re-stock fee to return it. That would mean that I would be paying $744.00 to return furniture that does not recline and that id poorly constructed.

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Slevin
, US
Jan 03, 2011 9:21 pm EST

From an email I sent with additional updated information posted below:

My mother ordered a complete bedroom set for me on October 11, 2010 in addition to a living room set for her home and other home furnishings throughout multiple visits.

The bedroom set was not delivered until November 10 (which is fine). I was only told (as it is also written on your forms) to look for damages such as scratches, nicks, etc which I did. After the delivery when I was putting my clothes into the main dresser I noticed the supporting beam going straight down the middle of the dresser holding the drawers was completely broken apart causing the drawers not to close properly and look crooked. At this time, I inspected the other pieces more closely and noticed the drawers not fully closing on a chest also ordered.

Upon calling Ashley the following day (because it was already too late the day of the delivery), an appointment was scheduled for November 18 for someone to come see the damage. The person came and took the reports. (A new dresser was delivered December 4.) As for the chest, he stated he believed the wood was "warped, " but would put in first to have a one drawer delivered to see if that could fix the problem. He told me I would be able to replace the drawer myself.

Upon delivery of the drawer, my husband and I could not figure out how to remove the drawer and upon investigation my husband noticed it was screwed in and there would be no way for him to figure out a way to get to the screw. I called Ashley and was told I was suppose to call them when the drawer was delivered so they could send someone to install it (though I was never told this, so a few wasted days had already gone by since I had received the drawer). An appointment was set for December 21 and as usual I was told someone would contact me the day before with my time window.

No one called me by 7:30 PM on December 20. The lateness did not worry me until that point because my previous call (for the December 4 delivery) had come in at 7 PM. December 20 is my wedding anniversary and I had to begin making calls to try to figure out how to plan my following day during my anniversary dinner. I called Customer Service to no avail and even attempts at calling the store for over an hour failed. Finally at 8:30 PM, I just let the phone ring and ring and ring until someone finally picked up at the store (the Carle Place, NY location). Of course, they could provide me no help but said it was normal for delivery calls to be made up until 9PM. No one ever called.

I did not receive a call with my time window until 7:56 A.M. on December 21, the day of my scheduled appointment. This is unacceptable. Here is where the many problems I have with your service start:

1) Your windows are not accommodating at all. I have a school-age child. The windows I have thus been given my FOUR times I've needed Ashley to come have been either 8-12 or 1-4. Both have times in which a parent is either dropping off or picking up a child from school, yet absolutely no help is given to try to generate a more specific time to tell the technician to be at a location.

2) Your policy of contacting customers the NIGHT before or as my most recent experience, the DAY OF, offers no time to work out a plan to shift schedules around for the following day.

3) How it takes more than 7 days to set up an appointment, and in my now two repair instances, more than 7 days to "process a report".

4) Your no refund policy. I just want my money back at this point, and I would live with the damaged dresser because it is causing me more time-wise and aggravation-wise dealing with this.

Going back to today's occurrence, I am now being told by the technician from today that he did not feel comfortable installing the new drawer as he noticed significant damage to it (the glue holding the drawers together coming apart i.e. the drawer is coming apart, chips off the wood) and actually stated I did need a new chest because new drawers won't fix it and the middle supported beam is bowing in causing the drawers to not fully close. Why did the November 18 technician not make this same recommendation and I could have been possibly done with all of this?

I am now being told the report won't be on file until next week, so there is nothing Ashley can do until that time AND that due to the holidays and the closure of the warehouse deliveries won't resume until January 4, 2011. At that point, who knows how long it will take the store to get my new chest and then schedule the delivery.

There is no reason that I should still be dealing with an order in January 2011 that was placed on October 11, 2010. As I told the representatives I spoke with today at the customer service number (Linda at 10:10 A.M. when I called to complain about the time window and Julio at 12:40 P.M. when I tried to speed up the process knowing I needed a new chest), this is not like an initial order delivery in which I have no choice but to make my whole day available to a delivery I am expecting. These are REPAIRS I am dealing with and Ashley should have a more understanding policy in cases like this.

I will be returning to work in January and will not be able to take time off for this and due to family birthdays, even my Saturdays will now be booked if I cannot guarantee a time window that works for me. So what do I do, wait until February? That is absurd.

I have not only dealt with time lost in waiting at home for a technician to come but also in the amount of time I've spent on the phone each time I've had to argue about my time window to insist it fit the schedule I had.

I thank you in advance for your response. I sent an email to the Customer Care email last night and have not yet heard back. My next step is to contact the Better Business Bureau as practices like this are not acceptable and more customers need to fight back.

Updated as of 12/29/10:

Without notice, UPS delivered a drawer to my surprise. Call Ashley and although problems were noted on technician's report, because only a drawer had been requested an attempt had to be made to install it before they would order a new chest. This means this will be the FIFTH visit and more to come since I know this will not fix the problem. I just want my money back and I'll live with it!

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another upset customer
Phoenix, US
Feb 20, 2011 4:55 am EST

WARNING! WORST CUSTOMER SERVICE EVER! DON'T EVER buy anything from Ashley. Wish I would have read all the bad reviews before purchasing. It's even more sad that the area manager gives the worst service. I have been dealing with Ashley's for over 2 months trying to get a defective piece replaced. No one cares that they make you wait hours and hours for delivery and after 2 months of waiting, several phone calls and another day of waiting for the delivery - they bring another defective piece of furniture. Area manager says she doesn't get messages, refused my phone call because she was "busy" but says she didn't know I called?! After over an hour on hold she says she didn't know I was waiting! Doesn't want to make it right, just wants you to waste another day to pick up furniture. No one knows what is going on and no one cares. Furniture is not made well but the worst thing is the customer service. They hound you when you come in the store to get your business and spend millions of dollars advertising for new customers but don't care about current customers. I will never shop at Ashley's again and make sure to tell as many people as possible how horrible they treat their customers.

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Jana W.
Addison, US
Oct 01, 2012 3:24 pm EDT
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Hi – I work at Rent-A-Center and I’m sorry to hear about your recent experience with RAC Acceptance. We always want our customers to receive their items in the condition that they were expecting and that was outlined in the rental agreement, and I know the company would want to get some more information about this. Please give our Customer Care line a call at [protected] and let them know what happened so we can try to make things right. Thanks.

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8:12 pm EDT
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Ashley HomeStore warrenty

The sales lady talked about warrenty and buy this protector for the mattress so you never have a warrenty issue. Well on day three i wanted to exchange this bed because its to soft and the first thing when i call them is they tell me theres no warrenty it was a liqudation sale your screwed. Ill NEVER buy from Ashly Furniture again. They do not care about their customers.

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5:37 am EDT

Ashley HomeStore wells fargo credit card abuse/fraudulent activity by ashley furniture store

My name is Margaret Awatt. I reside in Lubbock TX. On Thursday 6/19/12, I visited Ashley furniture store in Lubbock TX to purchase a couch. I saw a couch I liked. I agreed to buy the couch on condition that the couch was already in stock and that Ashley furniture would deliver it to me on Friday 6/20/12 after 7pm. Samantha, Ashley’s sales representative on duty checked, then confirmed that the couch was in store because somebody had previously ordered same couch. Samantha also assured me that Ashley would deliver the couch to my house on Friday in the evening after my full day’s work, i.e. not earlier than 7, 30 p.m. as I requested, since the company’s delivery service lasts until mid night. Based on the confirmation of this delivery time, I was encouraged to apply for in store credit with Wells Fargo bank to guarantee my payment for 5 years without interest and I did. Wells Fargo awarded me a credit line of $9200. Ashley pre-authorized a charge of $5, 000.63 on the card before delivery. Samantha told me that the delivery guys will be calling me prior to delivering my merchandise on that Friday 6/29/12 as agreed.

On Friday 6/29/12, contrary to my terms of contract with Ashley, the delivery person from Ashley called to schedule delivery for another day, instead of the day previously agreed with Ashley, which was Friday, June 29, 2012. I tried to relate to him the arrangement made in the show room, but he would not listen. Eventually the delivery guy became very irritable by my request that the delivery be done at 7p.m. and states that Ashley show room needs an in-service on times of delivery, adding that the show room made an error and he will not deliver past 5pm. I demanded to speak to customer service, and I was connected. My conversation with customer service was futile and the delivery guy decision was upheld. Since Ashley deceived me with their time of delivery and the delivery person was rude, impatient and irritable during his conversation with me; I made it clear to customer service that I did not want the couch anymore and subsequently cancelled the order. I had to go somewhere else to buy another cough because I really needed the couch for the weekend.

To my surprise, Ashley staffs deliberately failed to document my conversation with them that I was no longer interested in the couch for fraudulent reasons because they had already placed a charge on my card and wanted to coerce me to continue the purchase. Customer service raised no objection with my decline in the purchase and I believed the case was closed.

The following week, Ashley delivery guys called trying to schedule delivery. I made it clear to them that I had already cancelled the purchase since the company had not kept their part of the deal and that there was no need to deliver the couch. The man said he was sorry that he did not read the book that reflects changes in delivery. Two days later another person called, attempting to deliver the couch, I made it clear again that the delivery was cancelled and he hung up.

On Thursday 6/26/12, I received a credit card from Wells Fargo in relationship to the purchase at Ashley with a credit line of $9200. Since I cancelled the purchase, there was no need to keep the card. Before I cancelled the card, intuitively I wanted to check if there was any activity on the card. To my surprise Ashley had charged my credit card without my acceptance of the merchandise, even though no delivery was effected and more so as the deal had been cancelled. I called the bank the next day and the charge was confirmed.

0n Friday 6/27/12, I made several calls to Ashley, but no one would answer the call. Later in the evening about closing time for customer service, I made my last call and was able to speak to a man by name Frank who refused to introduce his name further than that. I requested that I know his name in full and title; he said it was Ashley’s policy to conceal their staff’s identity when dealing with clients. This was very suspicious to me, also Frank was very unprofessional, insensitive and non therapeutic in his speech. He concluded his conversation with me that there is a 25% fee for not buying the couch then hung up. Frank sounded very angry and irritable at me that I refused the purchase. Frank concluded that there is no documentation on file to reflect my conversation with Ashley staffs. Based on the treatment I received from Frank, I decided to go back to the show room to at least speak to Samantha or the manager of the store.
On Saturday 6/28/12, after my 13 hours shift at work and very exhausted, I went to Ashley Furniture, met with Samantha and she took me to the manager Jayci Schneider. She listened and was very understanding. She said she will discuss the issue with her boss.

On 7/2/ 12, I received a call from Sam Estrada who addressed himself as the vice president of the Ashley furniture. Sam sounded very desperate to take my money and commit me to a loan with Wells Fargo bank. I made it clear to Sam that I did not need to take any loan that I do not need. He said I did not have a choice that Ashley was going to force me to take the couch or an in store credit but not to cancel the charge on my credit card. Later in the day I received a bill from Wells Fargo for a charge of $5000.63. This concluded that I have been fraudulently charged for a mechanized I had cancelled and was never delivered.

Please I need Better business Bureau to investigate this fraudulent behavior with Ashley. I am very much aware that even if the merchandise had been delivered and I change my mind, I still have the right to return the item without suffering any loss of money. The arm twisting by officials of Ashley and the use of coercive force to compel me to buy what I had no use for is strange and should not be tolerated. I did not receive the merchandise, I no longer have the need for it and there is no reason why money should be fraudulently taken away from me without any justification.

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Ashley HomeStore overpricing

My husband and I are in the market for new living furniture. We looked at some Ashley end tables and a matching cocktail table. Ashley Furniture Showroom wanted $850 for the cocktail table and $450 each for the end tables.That was nearly double the price for the same items at Living Spaces.How can the Ashley Furniture store charge more for their own product? ...they should be less as there is no middleman and get their product directly from their own warehouse.The only thing I can figure is that they double the price to get higher commissions whereas Living Spaces does not pay their salespeople commissions.A call to the BBB might be in order!

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Ashley HomeStore cushion support

I went into Ashley Furniture to purchase a sofa on 09/05/2011( looking to get a good deal since it was during the Labor day sale) I spoke with the salesman Mr.Sacco, explained my issues about my back I have degenerative back disease told him I was looking for a sofa that had very firm cushions because of my back This sofa was the worst choice for my needs..To make a sale with out listening to the consumers needs to be addressed especially when the consumer.is disabled.I have called the store and tried to get in touch with corporate with no return.I hope you can help me
Thank You,
Salvatore Mirabile

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Ashley HomeStore don't buy anything from ashley home furniture

Last year I purchased a new bedroom set from Ashley Furniture. 18 months later one of the bottom side rails of the bed is broken. I know that the 1 year warranty has expired, so I call the store where I purchased the bed and they told me that the model bed I bought LAST YEAR has been discontinued and parts are no longer available. My problem is that the side rail is a simply one, there is no ornate decorations or markings on it and if it's possible to purchase another rail set from a similar style and color of bed, When I received an email from their customer service department stating that each style of bed is made differently so therefore I won't be able to purchase another rail from a different model and MAYBE I should try using a metal bed frame instead. It's unfortunate that they didn't give me that information 1 year earlier where I would not be out $600 on a bed frame that only last less than 2 years. My suggestion to anybody looking to purchase furniture is to save your money and don't buy anything from Ashley Home Furniture.

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Ashley HomeStore lies and defrauds customers

On 09/24/2011 my husband and I went to Ashley Furniture in Tukwila, Wa. Our salesman Jasun sold us an "all leather" 3-piece living room set. The loveseat and sofa were delivered on 10/13/11 and the recliner on 10/18/11. All pieces are power operated. When the recliner was brought in and set up, they couldn't get it to work. I told them to take it back that I wouldn't accept it like that. They quickly got customer service on the phone with me to convince me to keep the piece and they would send a technician out on 10/29/11 to fix it. After they left, we started really looking at the furniture and realized it isn't leather at all, it's vinyl. We paid $2, 200 + tx + delivery + warranty. Our total bill was $3, 440.64 (2 stands included) paid in full 3 1/2 weeks before anything was delivered. We were expecting leather. We paid for leather. Thats not what we received.

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Ashley HomeStore damage (new) furniture

I am soooooo upset! Ok, so my ashley's furniture was delivered today over an hour ago and I examined the furniture while the delivery men were here did not see nothing wrong. I left for a few came back in the house and started examining the furniture some more to find the wood on the love seat coming off, the material on both pieces are riped in the left side corners, the wood piece on the sofa has some little chipped pieces (Not noticeable unless you are on your knees looking close), and I just noticed the wood (From the inside) is showing on the sofa too! I am pissed! & the lady going to ask me "did I examine the furniture" well of course I did, I am only human... Anyone can take 5 minutes to examine something & not notice everything!

Now I have to wait for a "technician/inspector" to come out friday to see if I can get some "new pieces" r u serious I just spent cash on this furniture! I want a whole new livingroom set.

This is not a way to treat your "paid in full" customers!

The store location where I got my furniture was sterling, va... This store has some rude sales associates, they do not even speak to the customers when you enter the store. I only purchased because they are the only 1 near my house.

I need to speak to a district manager, the ceo, or someone above the store managers (Who has not called me back as of yet).

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Ashley HomeStore horrible customer service/deceptive practices

Back in February I went to this location to purchase a bedroom set. I informed the salesperson that I wanted to pay for the set but was in the process of having my new home built and would need to have the furniture delivered to a different address. The salesperson informed me of a "layaway program" that holds your furniture and you incur no interest fees or minimum payments. I told him I was going to pay for the furniture that day and he said this program would be better. So I did that. About 6 weeks later I went in to make a final payment( although none had been required I had gone in twice to make payments and to check on my merchandise, which I had been told was there in the warehouse) and schedule the delivery. After my check cleared I was then told by the rude clerk that my delivery date was the 25th. I said well that today. She say no, May 25th. I was then informed that my merchandise was never actually there on site. I requested the manager who was of zero help. He was rude, careless, and offered no apology or solution other than for us to select new merchandise that could MAYBE be delivered in 2 weeks. I was so fed up with them. I gave them a few choice words and vowed to drag their name through the mud. They have my money and we still have to wait for our bed room set. This store is full of rude liars who have no customer service etiquette what so ever. I wish I had someone to tell me not to do business with them prior to spending my money. However, I am making it my duty to spread the word on this store. BUYER BEWARE. Do not purchase anything from Ashley Furniture. EVER

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TB$$$
, US
Jun 25, 2012 5:02 pm EDT

I honestly cannot see how this scamming operation is allowed to continue to steal money from the consumer. I also wish I had done the research on the internet to see all the complaints prior to me losing my hard earned money. Where do they dig up people like this to work for them, so deceitful. How do they sleep at night? I went in the store and found something which I thought would be a nice fit in my home. I proceeded to give the down payment to order and was told it would be about 3 weeks. Ok..so I think I have made a good purchase for the moment. I was told everything I wanted to hear to seal the deal. I come home and tap on my computer and get nothing but warnings about ASHLEY FURNITURE along with the product I purchased. I immediately drive back to the store only hours from the actual completion of the deal. Explained to them I changed my mind and don't believe this is a good product for me. I asked for a refund to my DEBIT card and was told rudely that they cannot do refunds. Really now...I told them not to bother ordering the product and to have the area Manger call me (he was the one who I mostly dealt with at the time) The little ### did not have the nerve to call me. But I did receive a call the following Monday from the so called customer service only to call and confirm the sale and delivery address etc. I was shocked! I explained to her there is no delivery...I do not want the stuff and made that clear to the so called sales clerk in the store days ago. I went into detail with her that I wanted a refund. I am told that she will work on that and get back to me...OH YEAH...RIGHT! After many calls I speak to someone else that tells me that I actually owe them money for a restocking cancellation fee which is 25%. I was beyond mad from the stupidity of such. I explained..I have NO PRODUCT...NO PRODUCT HAS BEEN ORDERED THEREFORE THERE IS NOTHING TO RESTOCK! WTF! I still have not received my money back and I don't have a piece of junk furniture either. So, I have learned a hard lesson and not about to stop here. I have decided that the people that work for them are trained clones or spawns of the devil. Pure evil to know each day you have shafted every person that walked in the store. On that note. I pray you all rot in hell at ASHLEY FURNITURE AND GET WHAT YOU DESERVE. Your day is coming !

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Ashley HomeStore long waiting time, un realistic shipping cast. for $300 item shipping cast is over $350. waiting over three monthis to recive.

Long waiting time, un realistic shipping cast. For $300 item shipping cast is over $350.

We ordered a Storage bed for $300 through Direct Buy website. The manufacture is Ashley. At the end with shipping handling, duty and tax it came to around $850.00. since I was in a rush I decided to order regardless of the price.
Order was placed on January 12th. 2012. after several phone call, direct visit to the Direct Buy store finally I was able to pick up the Bed on April 20th.
Over three month after I placed the order we pick up the bed . But there is a Railing is missing and without that we can’t assemble the bed. Now they ordered it and as of today it is going to take another few weeks since it is back order.
I spoke to Direct buy and wanted to cancel the order, they stated I can’t cancel it. I ask to refund the unreasonable sniping cost, they are blaming Ashley.
It is not fair to charge over $350 to something they couldn’t deliver on time.

But Direct Buy or neither Ashley furniture is not taking responsibility and I have to wait until I receive it.
Paying over $5000 membership fee and $350 yearly renewal fee I expect more fair treatment than this from direct Buy.

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Zoraida Beltre
Lakeland, US
Jun 06, 2016 4:45 am EDT

I brought $8, 769.83 in furniture and at that time they said I was going to recieve $ 500.00 hundred doller for money spend for every $3, 000.00 doller I was going to get from there promotion $500.00 DOLLER FOR EVERY THONSAND DOLLER SPEND FROM FREEGAS.COM THIS WAS A LIE i DID EVERYTHING THEY TOLD ME and I never recieve noting so I am going to see if I hirer a lawyer soon [protected] Zoraida Beltre

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Ashley HomeStore leather couch emulsified in 1.5 years

I had this Kellum Chocolate couch for 1.5 years, all of a sudden the coating on top of the leather ( Bonded ? or Sauvage Leather) has emulsified down to what looks like a smooth Naugahyde leather. Ashley said this if from HAIR JELL who would think is 1.5 years my couch looks 5 years old. Company did not even offer me parts and I install them or at my cost can repair the couch.
if Hair Jell did this there should be a warning, my wife had cancer and did not have any hair and I am bald and do not use anything on my naked head, Ashley is HORRIBLE. What can I do...
Today they said I could buy the parts to replace the leather... Crap or not ?

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Shanona
, US
May 09, 2016 5:21 am EDT

I had my leather couch for 3 yrs and I had to throw it away because it kept cracking and peeling. It was very embarrassing when I had company over. Waste of money, I still have my love seat and that's because no one ever sat on it.

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Jihuande
, US
Jun 05, 2012 4:28 am EDT

I placed an order for living room and bedroom furniture totaling $5218.91 at Ashley Furniture store located on 4360 w. New Haven Ave, W. Melbourne, fl on 5/21/2011. I was 7 months pregnant at the time and expressed that a 4-6 week window was fine but anything after that was not acceptable because I was due at the end of July. I was assured by the sales rep I would have no problems. On the 6th week i called to inquire i was told the items were on back order but would be delivered the week of 7/11. They called me on 7/9 that the furniture was ready and i would get a call in the next few days to confirm a specific day. No delivery and no call. I called again on 7/18 in the morning was told the items were on back order not available for delivery and wouldnt be until approximately 7/25 with delivery being anywhere between 2-3 wks from that date.

I asked for a manager, finally spoke to Chris Mcfarlane an "independent consultant" supervising an issue with the owner of the store not paying Ashleys and them stopping production for some time. Now they are starting production at their own expense and fulfilling the orders. Chris can only offer delivery of the merchandise 2-3 weeks after 7/25, no refunds or compensations or remedies of any other kind. Corporate offices also referred me back to the Melbourne store and to the Chamber of commerce. At least if i can get a refund for the bedroom furniture i can get something delivered by the time i get back home from the hospital. Or even allow me to exchange my items for something thats in stock or even a floor model but I was told plainly no to all. Not even a discount of some sort.

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Niman
, US
Jun 26, 2010 2:29 pm EDT

I purchased a sleep number bed in may 2009. It failed to hold air on one side, I COMPLAINED to the furniture store about this thinking I had a 20 YEAR warranty (which I was told at time of purchase)wellll When I complained it was that I bought a dis continued item therefore I had no warrantee. Had I known this I would not hAVE PURCHSED thia item.

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Ashley HomeStore dishonest at best, criminal at worst.

Paid cash for a sofa sectional Feb 25th 2012.
Was quoted a deliver time of March 10th 2012.
March 17th 2012 still no sofa. I called in to find out when it would be in, and the sales person told me that it would not be on the truck to them until April 6th 2012, and then It would be to me a within 2 weeks.

If it was disclosed to us at the time of purchase that it would be 6 to 8 weeks delivery, instead of the quoted 2 weeks i have in writing, I would have gone someplace else.
What worse is that the sofa is still at the manufacturing plant and not be been shipped/stocked, and Ashley furniture will not refund me unless I pay a 25% restocking fee.
This is outright theft.
There is nothing to restock.
Do not do business with this company.
As I see it, I entered into a contract with Ashley Furniture where I agreed to pay them some money, and they agreed to deliver me a sofa on or around March 10th 2012.
They are clearly in breach of that contact.

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inder jit sharma
Winnipeg, CA
Jun 04, 2015 10:20 pm EDT

my mom bought dresser few years back that was little damaged so very polite sales person we talked for less price he said he will talk to manager then shift manager came to us he cut some price not whatever we want then my mom said its little damaged so he said thats why we cut price then he said we give you deal we will deliver dresser free, after 4 days they delivered dresser after fixed whole damage since then we always buy furniture from Ashley furniture excellent service.

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trfarmer
Tyner, US
Mar 20, 2012 6:06 am EDT

We ordered our sectional on Feb 4th, 2012. I have called once or twice a week since the 2-4 week window that we were told it would be delivered in and have gotten the same thing. This Saturday will be 7 weeks. Two weeks ago we were told last week and early last week we were told it was on the truck on the way to the store and delivery would be set up when it got there. I called Friday to see where it was and they told me the same thing, on the truck and they would call first of this week to set up delivery time. How long does it take to ship something by truck? Not that long, my uncle is a truck driver. I'm going to call in a little while and tell them that if it's not delivered by tomorrow, I want my money back and they can stick the 25% restocking fee wherever they want.

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Ashley HomeStore lying & scam

Purchased a sofa from the store today...was told delivery would be in 2 weeks...after paperwork was signed...we looked at the sale when we got home and noticed that the date they wrote down was 6 weeks away...When we questioned this...the saleswoman we had just talked to 3 hours previous now called us liars and said she told us 4-6 weeks...I said I wasnt waiting that long and wanted to cancel the sale at which time we were told..."ALL SALES ARE FINAL"... I then asked for a manager...he became combative and refused to issue a credit to our credit card company...nasty people there after the sale...I informed him I was going to call the credit card company right away and also intended to file a complaint with the Attorney General ...Bureau of Consumer Protection. I called the credit card company right away and they said I had to wait for 2 days...but that at that time the sale would be cancelled by them. I know you have 3 days under the law to cancel a contract...the stupid manager said not in retail...who is he kidding...I can by a new car and cancel that sale within days...So bottom line after standing my ground...the manager knew I meant business and issued a credit to our credit card...Dont let people at stores bully you...We all have rights...this company is definitely bad business...underhanded and deceptive in their business

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Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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Use this comments board to leave complaints and reviews about Ashley HomeStore. Discuss the issues you have had with Ashley HomeStore and work with their customer service team to find a resolution.