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Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:00 am EDT

Ashley HomeStore poor service and arrogant customer service

To Whom It May Concern:

I purchased a bedroom suite and 2 recliners from Ashley Furniture on June 17, 2007. At purchase time, it was promised to me that I would have my furniture delivered by July 28, 2007. I thought this was an extremely long timeline to receive my furniture, but agreed with it due to the history that I have with Ashley Furniture. It is now August 9th, and I still have not received my furniture. After calling the warehouse several times, my husband has had the phone slammed in his face, a very rude customer service representative (Nicole), and an arrogant "manager" (Brock?) that was unwilling to help the situation any, just to name a few incidents.

After no resolution and frustration from the warehouse, my husband and I went to the Ashley Furniture store that we purchased our furniture from and talked with the manager on Saturday night, August 4. He was unable to help us that night and promised to call us with some resolution. We have been playing cat and mouse over the phone with Amanda and Rick Doyle and still (August 9) no resolution or help from Ashley.

I have purchased at least $25,000 worth of furniture from Ashley Furniture over the last 5 years. Since this incident, I have made the decision to never purchase from Ashley again. On Monday, I plan to seek legal counsel and contact the Better Business Bureau for advice, and hopefully, then, I can get this issue resolved.

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Cory S
Nashville, US
Sep 27, 2009 8:38 am EDT

On somewhat related side note, it should be known that as of early 2006, regional manager Johnny Hunter had been charged at least four times by female employees of sexual harassment. Since the owners of the franchise he works for are a wealthy gay couple that simply inherited one their father's hotel fortune, it seems they are not exactly cut out to run a business, just had the money to franchise one. Their first store is in Carbondale, IL so beware of that one too, and all three in Tennessee and a fifth one I can't recall (but its also in Illinois somewhere).

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Cory S
Nashville, US
Sep 27, 2009 8:21 am EDT

Hi, I'm Cory - I worked at Ashley Furniture and was fired when I was owed a raise. The warehouse manager mentioned, Brock, only started in mid 2006 and had no previous experience.
Only 3 people applied for the job.
The store manager, Eric Sanchez, made a false report that I stole something and I was fired.
Later, when caught lying on the phone by an attorney for the Dept of Labor, the store was fined, and Eric was fired. July 2006.
As far as furniture being late, its not made in the store or in the warehouse in LaVergne. It is only assembled and delivered from there. Its made in Taiwan and Vietnam and shipments don't come in regularly. When I started work there, in the summer of 2005, they had a backlog of around 800 incomplete orders/deliveries, yet cut everyone's hours to the point of an unlivable wage and then I transferred to the store. One two week pay period consisted of 20 hours and 12 hours.

Despite their claims to the contrary, Ashley furniture is foreign and shipped by a company called Millennium in Georgia, and though some of their furniture is "exclusive", Millennium also does business under another name and works for World Market/Costco.

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Debbie
,
Apr 28, 2008 5:51 am EDT

Ashley's customer service IS horrible. Do they not realize there are other furniture stores in town? Duh. I bought a simple queen bed and nightstand. They charged me incorrectly for the mattress, which was on sale. I caught the mistake right away but the girls in the Murfreesboro store were clueless about how to issue a simple 67. credit onto my debit card. Not one of them had the "special code" to use on the register. They took 9 days to get the credit to post. HA! And then I asked if they could give me a 10% discount or something on my next purchase, for all the trouble, and guess what those Einsteins said? NO! How stupid can you be? I dealt with Amanda, Susan, and every other girl in that store. Dont go there, they have no people or sales skills whatsoever!

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Brent
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Feb 05, 2008 11:42 am EST

Ashley Furniture is the worst company I have ever dealt with also.

Most people make one purchase there and they're done dealing with this deplorable company.

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highonthelittleguy
some, US
Sep 16, 2007 6:05 pm EDT

I highly doubt that you have had to wait this long for your furniture. $25,000 in five years? Holy crap, do you own mansions or something? I know you are just bad mouthing ashley furniture, there is no way you have had that bad of experience with them. I am sure they told you exactly how long it would be before your furniture would get to you. Ashley usually only takes on average a month to get. Get a life, grow up and tell the truth for once in your life!

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Mee Dom
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Aug 27, 2007 2:31 pm EDT

Will Not Deliver On Time, Bad Customer Service, Never Return Calls.

We also bought a lot of furniture from Ashley in Murfreesboro all at once and we're not delivered on time. It was canceled two times. We contacted the store several times and asked to talk to the manager but as always "the manager is not available". It's always lunch time or break time for the manager. And Johnnie Hunter, the Regional Manager, will give you a call back. Guess what? He never does. Does he even exist?

We contacted our credit card issuer and luckily got our money back. Then closed our account so that they can no longer charge anything else to it.

We WILL NEVER EVER step our feet into this place again. Never in my life have ever received such a bad service. Do yourself a favor and stay away also. Tell your friends and family as well.

We bought from Rooms To Go and everything as good as can be. We had several defects and they came right out and replaced it within a week. I would recommend them.

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ashley HomeStore - Cancel order

I placed an order for a couch/loveseat that was ordered through interest free financing and received credit through Citi Financial. I in turn canceled the order as I found better items through another store. I was told that the order was already on its way and that I would have to pay a 20% restocking fee or take a store credit. Obviously I will not pay...

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ComplaintsBoard
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12:00 am EDT

Ashley HomeStore beware anything made of wood from these guys!

I bought an entire living room set and a king size mattress from them about a year and a half ago. Everything has been great, haven't had too many problems until recently. A while back,I noticed a hole in my coffee table. There was a pile of fine dust piled up just outside of this tiny hole.

I figured it was some kind of bug,sprayed it with bathroom cleaner and waited. A few days later, same thing,more dust coming out of this hole.

Sprayed it with some more potent stuff and it went away. I kept checking once a month for more holes but couldn't find any. Well, now I am moving and on a very detailed inspection,there are many of these holes. All "active" as they keep having these dust pile build up. I finally do an online search and find out its what they call a powderpost beetle. Seems they live in wood in a larvae stage for several years and the only way you know that you have them is when they "wake up" they start making these exit holes to push out the powdered excrement from them eating your furniture. So basically, I bought these bugs when I bought the furniture. The college websites say they talk 1 to 3 years to hatch. Imagine that, I am smack dab in the middle of that window. Of coarse now I am calling Ashley's asking them what they are gonna do about it. They are saying "well, how do we know these bugs didn't get in there from your home?" Well, my house is built on a prairie where no such things exist naturaly,and none of my other wood furniture exhibit these signs.

Anyhow, they are denying any responsibility. What a bunch of crooks. Beware if you buy ANYTHING made of wood from these guys. Its probably full of critters! Anything I can do?

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Carlton
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Nov 25, 2008 3:23 pm EST

I need the arlington address off of cooper st. I am looking to buy a sleeper sofa.

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Sylvia Klos
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Oct 10, 2008 1:38 pm EDT

My husband and I bought a house full of furniture from Ashley's a few years ago. When we bought this furniture, they told me that I should purchase the warranty because it was good for 5 years for replacement if it was damaged in any way during that time. AND that if we did not have to "use" the warranty, that after the 5 years, we would receive the money we paid for the warranty back.

That seemed like a good deal at the time. We have not had to "use" the warranty, and I was expecting to receive a check in a few years for the amount of the warranty we paid them. Well, recently I heard that their warranty was a deal where after 5 years you receive a STORE CREDIT for the amount of the warranty! I was LIED to about that at the time. I am FURIOUS about this, as it is just my husband and myself, and we are in our 60's, so WE WON'T NEED ANY ADDITIONAL FURNITURE in 3 years. In fact, WE PROBABLY WON'T NEED ANY ADDITIONAL FURNITURE FOR THE REST OF OUR LIVES!

I don't want a STORE CREDIT... I want a check for the amount of the warranties we bought -- like they said I would get.

I am not a happy customer of Ashley's, either.

Sylvia Klos, Mansfield, TX

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marlene berry
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May 21, 2008 8:57 am EDT

My husband and I went in to ashley store to look for bedroom and dininig room furniture. after we were shown a few items our saleslady went and got one of the managers after we told her we had looked at rooms to go. he came over with a wod of advertisements and proceeded to tell us if we did not like what you had that we just need to leave or go back to rooms to go. We thought we were at a car lot bringin in a manager. he said he used to work at rtg and that his wife still worked there basicly just because they had good benefits. . As far as my husband and I, we will never step foot in one of your stores again and have told everyone i meet that is looking for furniture to do the same. we were very shocked that someone representing your store would do such a thing. Instead of telling us how much better your furniture might be they told us and put down everyone else, this is not the way to win over a customer. Needless to say we done just that and went back to rooms to go where the sales people were nice and bought our dinning room set. hope you take care of this matter other wise you will not have a store with good sales people or any customers. thanks for listening. Marlene Berry of Fortworth Texas

ComplaintsBoard
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12:00 am EDT

Ashley HomeStore defective piece of furniture

Just wanted to share, we have had horrible customer service with the Ashley Furniture store on Woodlane Rd. in Mount Holly/ Eastampton NJ.

We bought a wine cabinet in Jan. and we were able to pick it up the last week of Jan. 2007 and on Mother's Day (just 4 short months later) the insides collapsed-- thank God my son wasn't hurt because there were shattered wine glasses and glass went every where. It could have been worse it the wine bottles had broken! My son was sitting in my lap in the living room when it happened-- it really scared both of us a lot. When we called Ashley Furniture, they never once apologized or asked if my son was injured.

We finally got the piece back today (6/9/2007) after threatening to go to the Better Business Bureau-- so that's what it takes to get someone to fix a defective piece of furniture that almost injured my 2 year old son?! If you have no interest in honoring your warrenty, then don't offer one.

I'm so sick of what it took to get our furniture back: the phone calls, the "we can’t find any record of that purchase", the "well, that department just went home," the "well, we're very busy today and can't help you," and the "just leave your phone number and someone will call you back." (Big surprise, no one EVER called us back— and then to add insult to injury, the store manager, Sam, told us today that he had already checked with the warehouse and knew it was fixed and they “should have called.” My point exactly.

My husband and I just went to get it and they claim they fixed it-- but the way they did it changes the appearance of the front of the cabinet. Plus there's now a big dent in the side/back and the decorative nails are coming out.

What if it had been a larger piece of furniture? (And this was just a wine cabinet! Imagine something bigger! And something we couldn't move back and forth in our station wagon!)

Eileen Cramer

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Debbie Robins
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Jul 12, 2007 12:59 pm EDT

I too, have had the same response from them in trying to get a replacement glass top for a coffee table... the many phone calls, the many excuses: "you are not in the system," "the manager is out," "the service rep is out," "someone will call you back"... NOT! I was finally able to speak to the customer relations manager today (7/12/2007), Maryann, who DID call me back and was very kind and helpful. We were able to ascertain that the glass top is not orderable as a replacement part. Each and every other part of the table can be ordered for replacement with the exception of the glass.

The reason I am writing this is that the parts/service rep, Heather, insisted to me that she ordered the part for me on 6/1/07... and even Maryann agreed with me... how could she have ordered a part that is NOT available for replacement?

Personally, folks, I would recommend that you stay away from purchasing Ashley products due to the fact that the main Ashley Furniture in Arcadia, WI does not deal directly with consumers and all your dealings will be with the various independent dealers which have proved to be a very frustrating process which accomplished nothing in the end anyway.

And, by the way, it took six months to find out it wasn't available for replacement and it's very coincidental that I, too, began to mention contacting the Better Business Bureau and I did receive a call back... maybe you might want to mention it at the beginning of your transaction with them ;-)

Atleast, for what it was worth, Eileen got her cabinet back. I, on the other hand, will have to throw my table away since there is not much use for a coffee table without a top...

Good luck!

ComplaintsBoard
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12:00 am EDT

Ashley HomeStore do not patronize ashley furniture!

On 4/9/07 we purchase a living room set and mattresses from The Rockford Ashley Furniture Store In Rockford IL. The salesman was great The acting manager left much to be desired regarding customer service which I later found out is the overall norm at Ashley. We shopped around many places and we fell in love with this particular living room set so after hearing the radio advertisement no payments or interest til 2010 we decided to purchase it. Well after getting all set to tally up the total we were told with no explanation by the manager that the 2010 deal did not apply at their store only a 10 month promo, discouraged we were but we went along with the purchase. Our furniture was scheduled to be delivered on 4/20/07 we were happy due to the fact it was the same day we moved into our new home. How great is that furniture on the move in day! Not the case... We received our mattresses and recliner, however the love seat was damaged and sofa on back order till 5/2/07. No big deal Love seat was rescheduled for the following Wednesday we could go with out a sofa for a week or so. Prior to love seat delivery the warehouse called and stated there was something wrong with it and would have to reschedule again... Now we were set for delivery of both items on 5/2/07. The furniture arrived on 5/2/07 (4th attempt for delivery) after they were unpacked there was a cut on the love seat and the sofa had a hole in it. Needless to say we sent them back and got on the phone with the warehouse. The customer service was absolutely horrible we were promised call backs and never received any. I must have called them 8 times in 2 days before someone was wiling to assist. After getting the one and only person at Ashley who new what customer service was I was able to get some minor satisfaction (15% off both remaining pieces) and get a new and hopefully final delivery date of 5/12/07 the rep then contacted the Rockford location to explain the situation and what she did to compensate and suggest they contact me immediately and offer some satisfaction as well and 3 days later I called the manager of the store and would you believe it got absolutely no where and treated like a bum as opposed to a customer. They offer no satisfaction or even a shred of customer care. So now for almost a month the 3 of us have been sharing a recliner. Not sure what the 5/12 delivery will have to offer but we shall see. I can assure you that the rest of our new home will be furnished from a much better and more reliable customer focused retailer.

Regards ,
Couch-less.

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Nikki35
, US
Jun 03, 2014 12:51 pm EDT

Ashley furniture is horrible! I purchased a King size platform bed. The platform within 1 month had my mattress sagging in the middle(I'm 140 lbs and sleep ALONE and on the edge). So I had to go to Lowe's to purchase reinforcements and completely get rid of Ashley's poorly put together cheap platform.
Also, purchased a sofa and love seat. The sofa is electric...motor went out within 2 months so this was covered under warranty. The other side went out 1 month after the warranty expired so I'm now sitting on a sofa that 1 end is stuck in the recline position! This furniture is over priced and not worth the high prices! DO NOT PURCHASE FROM ASHLEY!

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jackpot27
Rockford, US
Apr 03, 2012 2:58 pm EDT

Rockford IL ashley is the worst, I bought living room set 2-24-12 paid cash they said if I have it delievered it would be there in a week I live 3 blocks away so I said I would pick it up, they said it wouldnt be ready to pick up in the store till 4-3-12 and that is today I called them to see if it was ready and they said not untill 4-21-12 now! WTF been 2 months already to get furniture and all they would say is sorry! I cant believe how they treat people that dont pay there delivery charge! A friend of mine bought same set 2 weeks later and had it delievered and he already has his! I will never buy from them again and I will make sure to tell everyone I know and even dont know about this horrible company!

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trav83
Anchorage, US
Jun 05, 2010 10:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I think I can sum up Ashley Furniture after reading these complains and from my own experience. Ashley Furniture is cheap furniture. Don't expect it to last forever. If you expect furniture to last forever, pony up 5-10x the price, and if you know what is good for you:
1.Never buy an Ashley recliner or recliner sofa
2.Never buy an Ashley sleeper sofa
3.Never buy an Ashley product with a motor/electric device
Why you ask? Think about it, this is a cheap product to begin with, how well do you think your piece will last when it has even LESS structural support because it has a sleeper sofa/recliner installed in it. We purchased a Ashley set that was just a plain couch, and after 5 years it was still doing ok. Not amazing, but ok. My brother in law's couch with the built in recliners has turned to crap in months! If you must have bells and whistles in your furniture, be prepared to pay for it or you will be putting it out to the curb within 2 years. And use some common sense! If the material is paper thin, it probably won't last-DON"T BUY IT.
Find a piece with thicker material, no extras and keep your big nasty dog away from it and it will easily last 5 years, enough said.

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okydokyartichoky
Saint Charles, US
Apr 16, 2010 5:50 pm EDT

I agree that Ashley furniture is HORRIBLE! My fiance' and I purchased a recliner and sofa from there. After the delivery people left, I noticed that the arm of the recliner seemed to be broken so I called the service center and they sent someone out to look at it. The first thing the repair man says is "you know you shouldn't sit on the arm of the chair. It really isn't good for them and this is what happens". I was shocked! So by this time, I was pretty upset and I told him that it had just been delivered and the chair hadn't even been sat in not to mention did anyone sit on the arm of the chair! So the "solution": the guy screwed a couple of screws underneath and told me that a few of the screws had just come loose. A few weeks later, the arm broke again. I called the service center and they refused to send anyone out because apparently we had missed the set number of days for repairs? Apparently I missed that memo. Now, a year later, the arm is still broken on the chair and the cushions in both the chair and couch have a misshaped form from sitting on them and we are nowhere near hard on our furniture.
I would NEVER buy Ashley furniture again, nor would I recommend it to anyone!

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LoftyThinking
Columbus, US
Oct 16, 2009 3:31 pm EDT

Glad I found this site... 3 weeks ago we bought a loft bed for our daughter from an ashley furniture store 2 hours away from our hometown. A week and a half later we went and picked it up from the warehouse.
When we got it home and put it together, the thing was wobblier than a cheap wal-mart TV stand! This was not the way the display model appeared on the showroom floor.
They eventually got a tech out to our house to look at it who said something vague about some bolt being too tight at the factory and they would have to order a part from overseas to fix it that would take two weeks to get here.
I have been on the phone with several people from customer service in the last couple of days who are still trying to figure out what part they need to order.
In the meantime, our $600 bed is unusable right out of the box and our daughter has nowhere to sleep!
(Oh, and they mispelled both my first and last name so it takes them 10 minutes just to find me in the system.)
What a rotten company!

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Not Very Happy
Louisville, US
Oct 04, 2009 10:04 am EDT

I hate Ashley's. We bought a sectional in Feb 09 for 1500 bucks. Next week will be the 4th time they have had to come out because of a seam tear, etc. its absolute junk. I will never buy from them again. I had better quality furniture from Valu City Furniture.

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Jason Anderson
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Jun 21, 2007 5:15 pm EDT

Ashley furniture sucks! The sales people lie... I was told i would get 12 months no payments no interest. After purchasing 4000 dollars worth of furniture i was told that the offer wasn't good anymore... They told me to call citibank... Citibank said to call ashley because they don't set up the promos.. Ashley does... Called ashley... They were rude... We were told our furniture would be there because it was not on backorder... We didn't receive our furniture until 3 months later... The furniture is not very good quality and ashley will not take it back.. They suck! I hate them and i hate what they stand for... They sure put on a good front... But as soon as you sign the dotted line, they turn into liars and monsters... Do not do business with ashley furniture... They suck!

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N Limones
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Jun 15, 2007 2:06 pm EDT

We bought leather motorized reclining furniture from Ashleys, along with some living room furniture. We had to send back the end tables, coffee table and hutch twice. Finally the warehouse manager himself delivered the furniture in decent shape, although I am certain the hutch is the same as the first delivered, but repaired. Since the scratch is in the back, I let it go, but pointed it out to him.

The worst part of this is that our leather furniture looked like it had been in a tornado! the motors did not work and the frame was so twisted. They promised to replace but on following deliveries of the other furniture, no one knew anything about it. The store said they would send technicians, call us back etc- that never happened.

On the final delivery, we insisted that the warehouse manager take the sofas with him at that time, even thought he kept insisting he could fix it! The tech that was with him, mentioned when no one was in the room that their warehouse was full of these motors which are junk. He quit talking when the manager returned.

Now we are trying to get our full refund and it will take an actual miracle, I'm sure.
We have spent hours and hours discussing this in person, etc.

They did offer in store cresit, but have nothing comparable to what we had, or thought we had. I also spent $5,000 on the other furniture and so what else would there be for me to buy! $3,000 worth of what-nots? Oh they did console me with the $100.00 gift card, sorry not even the flower arrangements go for that much.

I am advising everyone I know to not buy there. I will write BBB and anyone else I can.
How in the world are business working like this? Surely something can be done so they will quit ripping off people!

ComplaintsBoard
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12:00 am EDT

Ashley HomeStore their service really sucks!

On February 27, 2007 I submitted my order to Mark Alan (distributor for Ashley Furniture). I took the liberty to browse through their showroom via internet and printed all merchandise to order (to make it very easy on Mark Alan).

Any ways; they submitted my order to Ashley Furniture on 3/1/07 and acknowledged order on 3/5/07.

I was promised a ship date on an entire living room seat, including end tables, entertainment unit, sofa table etc., and was promised a ship date of 3/26/07.

1. 3/26/07 came and passed no merchandise.
2. Promised a ship date of 4/5/07; again no merchandise.
3. Promised a ship date of 4/26/07; rec'd partial shipment waiting for sofa/loveseat to materialize. Sku#1830038 & 1830035 - new material (Ashley "Alexandria").
4. Promised sofa/loveseat on 5/5 - come and gone.
5. Promised again on 5/12/07 - come and gone.
6. Promsed again on 5/25/07 - come and gone and the distributor had the mfg. on the phone with me indicating a ship date of 6/8/07 they will follow through to make sure that date is met.
7. Original date have it was 3/26/07 and several promises has come and gone.

I informed the distributor to make sure date is met or I will cancel the order and receive a refund. They in turn tired hard to comfort me; and asked if I would like a replacement.

Whey should I replace something and the original merchandise did not materialize. I said, "NO". If I do not receive any merchandise I will cancel my order.

Today is 6/8/07 and the loveseat is on the truck but no sofa! The sofa will be in on 6/13/07 and I have had it with ASHLEY!

They service really sucks and with no information and/or customer service to help solve this problem.

If anyone should spend money they should receive goods... and I've been waiting far too long to be treated in this matter.

I suggest goods 1st then payment... I will not purchase any Ashley Furniture never again... you have lost a valuable customer!

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Bobbie Flowers
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Jun 17, 2007 1:50 pm EDT

Purchased a full bedroom suite, Corona Park, from Ashley Furniture store in Austin, Texas, on south IH35, April 29, 2007. Paid cash up front of $3,606.87. Was told the furniture would be delivered no later than June 19, 2007. 4 weeks later we were notified that deliver was postponed to maybe the week of July 16th. No promises. Made several calls but no one really cared. They had our money and no refund was offered. This was our second purchase from Ashley and the last. The first was a dining room suite 2 years ago and the finish is already starting to chip. No kids in the house to damage the table and chairs. Just bad craftsmanship. Sorry we went back but this will never happen again if we ever get out bedroom suite. Haverty Furniture is just next door and that is where we will going from now on.

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12:00 am EDT

Ashley HomeStore poor customer service, managers are never available, loss of furniture

On March 22, 2007 I placed an order with Ashley Furnitures sales representative Andreas for the entire Mystic Chocolate collection for approximately $2400. I was informed that due to several back ordered items I would not receive my furniture until May 10th which was a little disappointing but would still arrive in time for the event I was catering on the 16th of May. Well I received a phone call on May 9th at 4pm confirming the delivery for the following day and then I received a voice mail at 6pm stating that the scheduled delivery was canceled. At this time both my husband and I already confirmed the day off and was growing concerned that I would not receive my items within the allocated time frame. So I requested to speak with the sales manager to explain to me what exactly is going on. She apologized for my inconvenience but could only offer the following business day for redelivery. Well the following business day the same thing occurred and I was out a 2nd days pay. At this point I very concerned and annoyed that I was being treated like this and decided to go and speak with the store owner directly to explain my concerns. To my surprise the store manager was of no assistance and explained to me in front of the other customers that "this is a money making business and I could kindly take my business elsewhere if I was unsatisfied. He did not care of my inconvenience thus far and emphasized that even if I went somewhere else I more then likely would not have the furniture in time for my event anyway. The next delivery date available is May 16. Livid, I decided to cancel my order immediately and proceeded to take my business elsewhere. They informed me that my account would be credited back immediately but to my surprise it was not. So I submitted a credit card dispute in order to receive my funds to place an urgent order. So I contacted the store manager of another Ashley store and explained to him the situation that I was experiencing in Hasbrook and he kindly took the payment for!

A new order that was scheduled to be delivered on Saturday June 2nd. However, I recently received a call from the Hasbrook store stating that my order is now on hold based on the credit dispute at the Hasbrook office. Apparently the store owner owns both locations and is refusing to ship my furniture until the credit card company resolves the disputed charge from Hasbrook. What are my rights if I do not receive my furniture on the scheduled delivery date?

Damage Resulting - both my husband lost to days of work and had to pay to cater an event outside of our home due to the missing furniture.

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12:00 am EDT

Ashley HomeStore everything!

This is my second time to write. I ordered my bedroom furniture on April 3, 2007. I picked up my furniture May 15,2007. My bedposts were busted up and discolored. My dresser was wrong and did not match my bed. I called the store and everyone was very rude and did not want to help. Finally I spoke with Dave Waldman and he assured me that the bedposts would be reordered immediately and allowed me to come in and get a new dresser and mirror. I was told that it would take about 7-10 business days for my new stuff to be delivered and my old stuff to be picked up and that someone would give me a call during the week. I got no call during the week, so on Monday May 28,2007 I called the customer service number in Mississippi and they told me that no bedposts had been ordered-like they were supposed to have been ordered on May 15th- and that my dresser was here in Memphis and they had called and left me a message. there was no message or call. This was a lie. The bedposts had not been ordered at all. This was another lie. The lady in customer service (Amanda) explained that we could not get our new dresser delivered until the bedposts(that were not ordered when they were supposed to be ordered) came in because they were not going to make two trips- We also realized that our rails on our bed were manufactured wrong and do not fit- one hook is going the wrong way on one of them. We called Dave Waldman back about this matter and asked why the bedposts were not ordered and why we had to wait because of your company's mistake-he had it arranged to have our dresser and mirror delivered today(may 31,2007) And we were assured on May 28,2007 that our rails had been ordered. Well, today our dresser arrives and there is no mirror- the mirror we have fits the old dresser not the new one- why would we pick out a dresser and mirror to only receive a dresser? So I call customer service today about the mirror and find out that not only is this wrong- but that my rails have not yet been ordered when I was told on Monday that they were being ordered. I am so fed up with this. I paid 1471.00 cash for this almost 2 months ago. I just want you to know that my fiance and i are young. We are 24 and 25. We will be buying a house in about a year- and NONE of our furniture will come from Ashley EVER. This is the most unorganized unhelpful experience I have ever had with anyone. At this point I want all of this incorrect furniture picked up and my money returned. I can go to Macy's or Royal or anywhere else and not deal with this. Your TV advertisements are false advertising- you claim "the best customer service" "the best furniture" its not true. I will be talking top someone about refunding my money and picking up this furniture-the contract reads "all sales are final" but the sale is not final until my products that I paid for are correct and here and they are not.

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Amy McCain
,
Aug 30, 2007 12:02 pm EDT

My finance and I are starting to go through what you have mentioned. We have waited 7 weeks for our furniture and received a call yesterday that we would have to wait an additional 3 weeks. We are not interested in waiting almost 3 months for our bedroom set! It is very frustrating! To add to it they have stated they will charge us a 30% cancellation fee! My finance and I are in the market for a new living room, and kitchen set and we will NOT be shopping at Ashleys!

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Ashley HomeStore ridiculous customer service!

I was buying a new home - it was under construction. I saw a dining room table I wanted and bought it. However, upon further measurement, I realized that the table was to big. I told the manager / owner that I wanted to cancel my order. She said there was a no cancellation policy and that I had to get. I explain that it had not been delivered and that it won't fit - she said she couldn't help me. I took it a step further. I told her I would purchase another (smaller) set and anything else to make up the cost (2800 dollars). She said NO, I ordered it and had to get it. There was no refund and no cancellation. Well, when they delivered my to large table, two of the chairs were missing -- they said they hadn't come in so I said well lets cancel them - hahaha was pretty much her response. Not to mention the table had niks in it and they called coloring them in with a coloring pencil fixing it. I WILL NEVER BUY ANYTHING FROM THEM AGAIN.

PS: I called a store in Atlanta and got so many different answers regarding this situation it was ridiculous.

LaGrange doesn't have many furniture stores but I will pay a delivery fee to another city before I buy from Ashley's again.

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Ashley HomeStore - bad quality couches

After Hurricane Katrina devastated the Mississippi Gulf Coast, I purchased 2 leather sofas from Ashley Home Store in Mobile, Alabama in February 2006. I noticed immediately that they weren't really quality because the leather on the sofas really didn't match. I had paid over $1000 for each sofa. I recognize now that I should have called immediately...

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Ashley HomeStore - check your furniture before accepting delivery!

Buyer beware of Ashley's. I recently bought a leather sofa and loveseat that costs almost $2600 with warranty and delivery. My wife accepted the delivery and was rushed to sign the delivery papers and the guys left. Afterwards, we checked the furniture and found issues with both the sofa and loveseat. The technician came out to our house and fixed the sofa...

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Ashley HomeStore - damaged furniture delivered!

I am writing this complaint in regards to coffee tables purchased at Ashley Furniture. I purchased these tables in December and I received them defective. Ashley Furniture sent a repair technician to my home to repair the furniture. The furniture was unrepairable and required for a new set to be delivered. The second set arrived at my home and the delivered...

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Ashley HomeStore very unpleasant experience

On 1/14 I went to the Ashley Furniture Homestore in Bowling Green, KY, and ordered a sofa, a loveseat, a dining table and six chairs. Then they delivered all the items on 1/25. At delivery they found that the sofa has a cut and they took it back. They told me that the store would contact me to reorder or solve the problem. But nobody called me. After waiting for two weeks I called them but didn't receive any responses. A guy told me to call me back after he checked the status. Again nobody ever called! After waiting for another week I began to lose my patience and rushed to the store on 2/16.

In the store they checked the records and found out that they ordered the replacement but it seems that it disappeared. They thought that it might be sold to somebody else. I waited there for 40 minutes just for them to check the status and reorder. How inefficient! They told me that since it's a new store the system was in a mess...But is it the customer's responsibility to have 500% patience because of their poor operation and their worker's inefficiency? I stayed cool and was patient when I was waiting there. Then a guy told me that he would call me once the order goes into the system.

No calls after almost another two weeks. Today (2/27) I called to check again and the guy seemed not patient at all. He said that he would call me back...was he kidding? Would he call me back?

So basically after a month and a half I'm still waiting for my sofa and I don't know when I'm going to get it...I'm really sick of rushing into the store again...

By the way, their furniture is really cheap with low quality-but that's what I can afford right now. The table and the chairs have many tiny black holes and dots. I didn't complain about that because I think that's the worth of $460 for a dining set. Can low quality and cheap be the reasons that they screw up customers like this?

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Silverwings2012
, US
Oct 26, 2019 3:23 am EDT

10 Effective Ways to Complain About a Company Online

Why does it sometimes seem like prices keep going up and the level of customer service keeps going down? In this economy, we want to make sure that every dime we spend is warranted. Everywhere you go, the prices are higher, and it seems you are getting less for your money. Or maybe you’re okay spending the money for an item, but when you get it home the quality is bad or the item arrives broken. Can you do anything about this trend? Yes, you can.
Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.
1. Go to the company website.
The first thing you should do is go to the company website and contact customer service with an explanation of what happened. Don’t go in expecting a lot, but if you received rude service, they will probably apologize and offer you some sort of discount to entice you back. If there is no customer service, write to the manager or CEO. Direct your complaint to whoever is listed on the site, and let them know specifically what happened, when it happened, and where it happened. Many times problems can be resolved without a lot of fuss.
2. Contact the Better Business Bureau.
Write to your Better Business Bureau. This used to mean taking out pen and paper and snail mailing a letter to them, but not anymore. You can go online to this site and fill out a complaint about a company. The nature of the complaint will determine where you go from there.
3. Contact the Federal Trade Commission (FTC).
The Federal Trade Commission will investigate a company if it knows about wrongdoing. In order for it to know, people need to file complaints. These complaints often display a pattern of wrongdoing that the FTC will then investigate, which will be beneficial for you and anyone else who has been scammed by a company. Go to this website, and there’s a button you can click on and fill out your complaint. It’s as easy as that. You don’t have to provide a lot of personal information, but if you don’t, that may limit the amount of investigating the FTC can do.
4. Check out the scam report.
Not only is this a good site to post your complaint on; it’s a good site to check out before you go and spend money at businesses. Problems that people have had are listed here. This site prides itself on the fact that it will not remove complaining posts from the site even if threatened. While that might not be good if someone chooses to complain about a competitor and the complaint is full of false information, it is good in light of deep-pocket companies that think they can buy and bully people into doing what they want.
5. Email spam@uce.gov.
This is the email address to use to file your complaint with the U.S. Federal Trade Commission Consumer Fraud department. This is the place to send complaints about spam and frauds on the internet.
6. Try Yelp.
This powerhouse site lets customers rate local businesses of all kinds. If a business is not delivering on its promises, you can write a review on Yelp. Many businesses work hard to protect their online reputation, and public forums like Yelp are a great way to offer your experiences, good or bad.
7. Post on Planet Feedback.
Similar to scam report, this is a site where you can post a complaint and other people can weigh in on what you are complaining about. Sometimes they will agree with you, but often they don’t and try to point out another point of view.
8. Google your attorney general.
If you google your state, you will be able to find an email address for your attorney general. Once you have an email address, sit down and write a concise letter that includes the details of what happened. If the attorney general gets several letters on the same subject, they are more likely to launch an investigation.
9. Post on Pissed Consumer.
If you don’t get satisfaction from one of these sites, try another one. Here is yet another site (Pissed Consumer) where you can post a complaint. There’s no telling which one of these sites someone will read, so if you are trying to warn people about a rip-off you may want to post your experience on multiple sites.
10. Visit Resolver.
This site is different from others in that you don’t just vent herein order to get something off your chest or to warn others away from a business. If you want a resolution to your situation, try this site because you complain through this site, and it makes sure that your complaint gets to where it needs to go. Seventy-six percent of the people who complain through this site get a response. Of those who got a response, 86% were happy or satisfied with the end results. It’s definitely worth a try.
While some of us enjoy going toe-to-toe with people at a store, I understand that others don’t like conflict. But these individuals also don’t want to be a victim and want to prevent the same thing from happening to other people.
That said, we highly recommend that you cool off before posting your complaints. This way you can speak to the facts. One way of ensuring you’re not just reacting emotionally is to wait a day or two before posting a review, so that you’re working with a clear mind unmuddled by emotion. It’s only fair.

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Ashley HomeStore shocking customer treatment!

My husband and I were extremely shocked by the way we were treated at the Wilmington,NC store.We went to order 6 chairs after receiving 4 coupons valued at $25.00 each.(1 per purchase)Since we have bought furniture there previously because it is less expensive furniture.(Cheaper made also that's why)But this is what we can afford.We asked if we could use the 4 coupons.

The manager said YES, but we would have to come in and order 1 per day.( These are their rules when it says see store for details). So we said "that would be fine,Thank You that would save us $100 total and we would go ahead and order this way.We came in each day and the store employees knew this was the agreement so they knew to write up 1 chair each day until they were all ordered.The last day when we came in the store employees scattered like ants! NO one wanted to speak to us.They finally said they would not honor their original agreement.The next day I went in for my refund and the owner was so nasty and yelled at me saying I tried to Rip her off.I was stunned! I could not believe how she went on in front of everyone.She left the counter and left me standing there for 24 minutes while she got my check.Again she came back this time nasty and rude.When I tried to tell her this is what I was told to do,she continued yelling I tried to Rip her off. All they had to say was No from the beginning. I was so embarassed by her behavior, how could a store owner treat a customer this way.

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corocat
, US
Sep 19, 2017 5:36 pm EDT
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I ordered a headboard that was supposed to be "cream" in color and is clearly a beige gray, doesn't go with my decor at all. When I asked if I could return it they told me there would be a restocking fee! Really?! Very dissatisfied with their customer service. Now I'm living with a headboard I hate that doesn't match my decor.

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Peg Bradley-Doppesa
, US
Jul 13, 2017 4:42 pm EDT

Worst furniture experience in my life. The customer service is horrible, they flat out lied to me. I bought an entire living room set, lamps, tables, couch, chairs, ottomans and paid for it. Was told by them in a text that the furniture was going to be delivered on June 26, 2017 and was also informed by Ashley that their company policy was they would not take the old furniture away. I offered to pay additional and they said I would have to get the old furniture out so that they could deliver. I paid to have the old furniture taken away by an outside group. Then, on June 26th I received a text saying the furniture was not going to be delivered and that they didn't know when it was going to be delivered. I called Ashley Furniture and talked to three different levels of management, all three lied to me.
I ended up buying everything (better quality and certainly better service from Summehome. Stay away from Ashley Furniture, you will be glad you did!

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James4455
, US
Apr 18, 2011 8:46 pm EDT

It is Wilmington, North Carolina to blame. This is a town full of ignorant red necks. I am surprised they didn't call the police on you when you argued your point. You are correct, they are at fault, but they are backed up by the most ignorant injustice system this country has to offer, the SOUTH. You know the people vote in the idiots who sit on the benches here, don't you? If not, keep trying to get justice, and stand your ground when the half brains who run these stores continue to rip you off. You may wind up in front of a judge who puts you in jail for standing up for your rights. Here in Wilmington, NC they will consider your point "contempt" and you'll be in jail before you know it.

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unhappy cosumer
Leland, US
Apr 09, 2010 10:02 am EDT

My husband and I went to buy a sofa set that we liked and were ready get that day in Wilmington NC. When we walked in we were met by a sales associate who gave us a coupon sheet. upon reading the sheet we found that we could save a few hundred dollars on our sofa b/c we were spending a over a thousand dollars. We picked our sofa and were ready to have it ordered for us.First we asked about delivery and they were going to charge us an extra ninty dollars to go 4 miles. Then when the manager saw that we planned to use the coupon they had just given us when we walked into the store he refused to honor it saying that the coupon was a typo and was only for mattresses. My husband who is in sales tried to talk to the guy saying this was just given to us when we walked in and was amazed how the guy reacted, rude, basically told us we were cheap, and could care less if left and didn't buy anything. We left and when we got home we called the next nearest AShley furniture store to us, Shallote NC. We told them our story and about the coupon the owner said they would love to have our business, honored our coupn and gave us free delivery. To anyone in wilmington, look for furniture at the store in Wilmington but buy it from Shallote store!

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Jen R.
,
Apr 14, 2008 3:11 pm EDT

I went to the same Wilmington, NC store and the manager named Donna was probably the same one you dealt with. She was very argumentative and defensive when we asked questions. I was ready to purchase a set there but she really turned me off.

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Srini
,
Jan 21, 2008 2:06 pm EST

Looks like all Ahsley stores are like that. We went to one in south of DE, they were nice until we are ready to buy. The payment clarks are very rude. I will never go to any Ashley store in life time!

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Ashley HomeStore damaged furniture, extremely poor customer service!

My family and I recently purchased a much larger home in Jacksonville, FL. We purchased several rooms of furniture at Ashley's in St.Johns Center.

The sales staff was friendly but appeared very hungry and swarming upon entering the store. We encountered nothing but problems while dealing with this store/company. First purchased was a master bedroom set. The bedroom set was delivered damaged. A huge, noticeable chunk was missing out of the wooden bed frame. After many phone calls and appointments, this piece was replaced. Next, came the bar stools, again delivered broken. Many more phone calls until they were replaced. Last set delivered was a large heavy dining room set complete with a buffet and a hutch. The buffet was not with the order and we weren't advised until the truck arrived. The pieces that were delivered had multiple scratchs and nicks. Delivery driver took some kind of greasy cream and rubbed it into several of the scratches. Looked horrible and very noticeable especially since all pieces were sitting next to a large window. Many phone calls later and a repairman was sent out to access the problem. He ordered a new table top and new chairs and was extremely upset at the quick and dirty repair job that the delivery man tried to do. Table top was delivered several weeks later. Different delivery staff and they were ready to drop, exchange and run. They couldn't believe that I would expect such a thing as assembly. More scratches in that table top and now in the new chairs delivered. Done by the inadequate employees? We filed another service request and this time a different examiner was sent. He refused to replace any of the damaged pieces and "repaired" them. Not to our satisfactions but we left it drop, we were tired of dealing with the store. We thought that was the last of them and vowed to never purchase from such a store again when another problem arose.

The bedroom set that was purchased just about one year prior was falling apart. A 5 drawer dresser had what we thought was defective wood used to anchor the drawer sides in. Many, many calls and explanations of the story and finally they agreed to send someone out. First we were told that we must have had water damage, not true then we were told that we had the furniture too close to an air conditioner vent, again not true. The last was a "bug eating" at the wood. No other evidence of anything in the house, house had recently been purchased and was inspected for termites, etc. prior to sale. They took pictures and refused to repair or replace, it was now my problem since it was over THREE DAYS FROM DELIVERY, yes 3 days? We sent them letters, called many times but with out so much as advice on how to handle. We fixed the rotted wood, sprayed several times with consumer purchased termite spray and thought that all was fine. Now, approximately 3 months later the drawers are breaking again in different spots. We had another bug inspection done of the dwelling and are termite/bug free. We were advised that Powder Post Beetles are residing in only the dresser and feasting. Had to come from the factory/warehouse, etc. Solutions to combat this are replace the dresser, fumigate with extremely toxic chemicals, or replace the wood infested pieces and hope that this is the last of them? What do you think that our chances are of Ashleys making good on any of these options? This was all a very expensive lesson learned. We didn't buy the cheapest in the store, went for the more expensive, higher end, "better built" or so we thought. DON'T BUY FROM ASHLEYS! WE ARE TELLING ALL THAT WE KNOW OR MEET IN OUR VERY TRANSIENT AREA.

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Michaelstern22
, US
Jul 04, 2018 1:50 am EDT

I just bought a sectional and the beetles are in the feet of the furniture! They are crawling all over my floor now. They won’t do anything to help.

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Ashley HomeStore horrible customer service! no refund!

I ordered a sleigh bed from Ashley furniture in April to be delivered April 30, 2006. My furniture was not only delayed but it was scratched/busted where the delivery man and he was afraid to admit the truth. He dropped the headboard but never let me know he continued to make me think my furniture was on the way. At 7:00 pm is when I called the warehouse and the manager informed me the headboard was busted and it needed to be reordered. 4 days later my furniture was finally delivered.

A store manager at the Duluth location in Georgia promised me a delivery refund 79.99. It is now October 6, 2006 and I still haven't received my refund. I spoke with the manager again on August 2, and he informed me I would receive my refund check within 2-3 weeks.

Customer service is horrible at this store and I will never purchase from this store again.

Store details:

Ashley Furniture
3875 Venture Drive NW
Duluth, GA

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samipha
Sacramento, US
May 02, 2012 1:12 am EDT
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I have not step foot in that store (Ashley Furniture in Madison WI ) since my first encounter with their conniving ways of doing business and burned me 8 yrs ago when I bought my house and naively purchased furniture from their store. The situation back then was as some others have mention here, they give you the spiel of "making the furniture after you purchase" to justify their no refund policy after you sign on the dotted line. I thought cool! They are making it for me.
Well my furniture was delayed and worst part of all my couches came with a sign that says "floor model". Oops! I guess someone forgot to rip the sign off. I called them to complian. NO remorse. NO apologies for lying. OK. I totally distrust them.
Fast forward to the future. Recently I was looking to buy a bedroom set and looked at all of the furniture stores here and decided to take a peek at Ashley again. Sure enough just my luck, I found the set I love the most at Ashley. So while in the store I was talking to a sales girl. She gave me a price quote of 3700 dollars for the bed set. Which included tax, 150 dollar delivery fee and their "protection plan fee" (which I bought into the first time around when I purchased from them, but never used caused you just can't call them every single time you got a scratch or ding. Not possible with little kids. Which by the way expires after 5 yrs so after 5 yrs your screwed. Might as well keep your initial scratches and dings and your money in the first place). Other furnitures stores were charging only 80 bucks. Trust me I know cause I went to all the local furniture showrooms and personally asked myself.
So I said to the girl I just want the price for the bed set itself included tax but no other fees. She came up with 3300. I asked her if they could possibly go lower since I just came from Steinhafels and the guy there gave me a great price 2800 for a very similar set. She said its not possible. Ok. I said then I will think about it.Very much so leaning towards forking out the extra 500 dollars.
Then an older gentleman who appears to be the floor manager comes over and said "so are going to buy the bed set or what?" I at this point in a friendly joking matter responed "depends on what you can do for me?" He says "I can help you put the furniture into your car" I laughed "you'll have to do better than that" Then he preceeds to tell me what great quality their furnitures are and the fine details and the lined cedar doors in the dressers. I said well the set at Steinhafels is pretty nice and also has cedar drawers. At this point he preceeds to argue with me saying he himself has seen the set I am talking about and that it does not have cedar drawers. At this point I said "I don't thinik we are talking about the same set cause I just came from there and viewed the drawers myself" Then in a very arrogant voice he said "well your asking me to go from 3700 to 2800 dollars, thats absurbed cause thats almost 1000 dollar different. At this point I said "well actually it wouldn't be becasuse I am simply talking about the bed itself not including the hidden fees such as the delivery overcharge or the protection fee" He responded back in the most condescending way "well if your just talking about the bed its only 800 dollars!" This manager who is supposed to be a professionall has really resorted to grade school tactics.
I told him off infront of his subordinates about how unprofessional he was and how he just drove me away for good and would never give a dollar to Ashley Stores again. Truely I don't know how they stay in business based on the horrific deceiving tactics they used and the terrible treaatment they give to their customers.
Sam

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Liquorsea
Kirtl, US
Jun 21, 2010 4:09 pm EDT

Bought a bed room set with a King Sleigh bed in November of 2009. had the side rail crack and break in April of 2010, now it is June, 21st and I'm still waiting for my replacement side rail, Ashely Consumer Affairs gives me the same BS line that there are none in stock and won't be until end of July.

4 months! I have my bed in pieces for 4 months to get a replacement rail. If I would of known this about Ashley before I bought it I would of never of bought it. Consumer Affairs at Ashley tell me that its in the sales rep's hand, who has done nothing, and there is nothing they can do. They won't even call the local distributor in my area whose ordering it, to see what took them so long to get this ordered. Also won't even call other area reps to see if anyone has the rail.

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jay richardson
Cincinnati, US
Sep 25, 2009 6:06 pm EDT

ashley suckkkks. dont shop there

Valerie
Valerie
, US
Jan 02, 2007 6:23 am EST

I was able to get an Ashley Furniture store employee to admit to me that their company routinely manufactures furniture for "Big-Lots" stores and that this "grade" of furniture is their very "lowest" quality furniture. This was accomplished by asking a sales associate why a certain reclining couch (very comfortable too) was only $499. To this she replied "that's the line we mfg for Big-Lots! Actually what they do is just put differing names on the SAME furniture type.Ex: Their leather gets the name "Millenium" as their top-of-the-line product and the "middle of the road" gets the "Ashley" name. The low end doesn't even get a name yet it's all the same mfg! After all these questions, it was cleas she just wanted me out to the store!

Valerie
Valerie
, US
Dec 29, 2006 8:09 am EST

Ashley Charges the customer immediately and delivers the product after a month. They don't even inform us that they are going to be delayed. They say it will be delivered in 2 to 3 weeks while you buy the furniture. But when you call them, they say it is only tentative.

They delivered part of the order and some part of it later. They don't give any flexibility in delivering the furniture.

They STINK...

I wouldn't recommend that shop to anybody.

Valerie
Valerie
, US
Dec 21, 2006 2:25 am EST

Ever wonder why the furniture you purchased from Ashley furniture arrives "quicker" that the time they say it takes to "build it in the NC factory?". If you check your "business white pages" for the Ashley furniture store in your area, you should also see a listing for the Ashley furniture "warehouse" where all of the furniture sits until someone orders it! It may or may not be made in NC, but your order is coming from rotated stock!

Valerie
Valerie
, US
Dec 12, 2006 4:55 pm EST

Gee, where do I start... My husband and I purchased a lovely bedroom set and two living room chairs from Ashley about a month and a half ago.

At the store we were told by our sales rep that all their furniture was not made until the time of order. Since the furniture had to be "made" and shipped from NC, it would be 14-17 days until we received it. Cool. Now we have to paint our bedroom. We ordered the furniture on a Saturday so they told us the order wouldn't be processed until Monday. Okay, fine. I get a call the Thursday after we ordered it and they said it was in. What? It had only 4 days! I thought the stuff was "custom made"? (Lie #1) Thank goodness we didn't wait to paint out room. That's not a big deal. Well, when they called to schedule a date to deliver (on that same Thursday), my husband asked them to deliver it the day after Thanksgiving. They said fine. I get a call on that Saturday and said the furniture was being delivered on Sunday. I said no, we have it scheduled for the Friday after Thanksgiving. The lady on the phone said if we wanted it delivered on Friday, we would have to pay a rescheduling fee of $40. What? My husband tried explaining to the girl that we did into schedule it for Sunday, but Friday. After a while of trying to get it thru her head, he asked to speak with a supervisor. The supervisor gets on the phone and the first he says is "Yeah?". My husband says, "Do you have an attitude?" The supervisor responds with "No, but it sounds like you do..." Nice customer service... My husband was shocked! Anyway, they said they would "waive" the $40. They obviously still did not understand we were not rescheduling. Okay, now it's time for the delivery... The FIRST time they were there, they came in and set up the bedroom furniture. Everything turned out okay in that aspect of things.

However, there were the two chairs. They weren't really expensive, but they were a couple hundred dollars a piece. They brought the one in and it was fine. When my husband unwrapped the second one, it had a huge black ink spot in the middle of the cushion (the chairs was red) it was very noticeable. Needless to say, we did not accept that chair and requested a NEW one. They came back out a second time to deliver our chair. It was the exact same chair with the same ink spot. The driver told us that is the way they were made. BS! We have the other chair with no ink spot. Once again, we refused it. This past Sunday, they came out a THIRD time. Guess what, SAME CHAIR! They tried to deliver the same damn chair 3 times. What the hell? My husband will be calling to go off on these people. That is just ridiculous! I know it's not the driver's fault, but geez... I can't wait to hear their response to this (if we even get one). So it's been a month and a half and still no second chair. We will never buy Ashley furniture again!

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Ashley HomeStore - I strongly recommend not to buy from ashley furniture

I ordered a leather sofa on 7/4/2006, it was delivered on 7/22/2006. When I first sat on it, it wasn't as comfortable as I thought it would be - It certainly felt different from the display one. But more than that, I felt really uncomfortable of the leather smell. I started having headache and nausea when I sat on the sofa. I felt sick all day, and had to...

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Ashley HomeStore - poor service!

My name is Ankur Vaidya I live in South Plainfield, NJ and work as a field engineer for a Construction Design firm. I want to make my fellow citizens aware of what i went thru buying furniture at Ashley Furniture store in North Brunswick, NJ. I bought the furniture on July 13th and paid for it in full on that day. I was told the furniture will be...

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Ashley HomeStore - I will copy this letter and give it to my attorney

I made a large purchase to furnish my new home in Keller, Texas in December 04' and moved in 2005 to California, I have two pieces of my furniture purchased from this location. At the time of purchase I bought an extended warranty, my office hutch door snapped in half and the dowel on my dining room chair broke off, my local Ashley's says they are not...

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Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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