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Ashley Furniture Homestore


scam and lies

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Ashley Furniture Homestore
United States
Since day one we have had problems with our couch. It came in with the sewing coming undone. The first month we had springs popping off the back of one of the recliners, sewing coming undone on the couch and multiple places. Cushions getting flat and becoming bunched up. The backing or stuffing was falling out of all the backs of the seats. Our ottoman drawer was broken and the casters keep breaking. They tried to fix it by screwing screws in the casters but failed. Also in some spots instead of sewing the material they stapled it. It would be like holding 2 pieces of cloth in mid air and stapling them. There is no backing for the staples to go into. We have a bar under the sleeper mattress that is bent and the mattress itself has been used maybe a month total and has holes in it from the springs. They have lied saying our dogs have taken a crap on our couch. They said my wife said our dogs pooped on our couch and I was standing right there. It was a lie. That never happened. Our dogs are potty trained. I did lose my cool with customer service because of this. Then Big Sky Upholstery (a repair company)said it was customer and dog abuse that is why our couch is falling apart. They also said when they were here doing repairs our dogs are trying to chew through the door to get out. Also a lie. I took pictures of our couch and the door to show proof of them lying and to show the problems on our couch Here is the website that the pictures are on. http://spokane. app. bbb.org/complaint/view/27020495/c/we3p1m (Complaint ID#: 27020495) I have emailed Sandra from the triple B with more pics they are not on the website yet.
Complaint comments Comments (3) Complaint country United States Complaint category Furniture


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A  28th of Jul, 2010 by    0 Votes
I bought my furniture from Ashely Furniture about 3 years ago, and I already got rid of it!! After the first year, I had to replace the couch. My husband and I live by ourselves, we don't have any children, and we got a 5lb dog after the couch started falling apart. We both work 40 hours a week and rather go out than have company. All in all the thing doesn't get used that much and it looks like it came from a dumpster! Anyways, this all took about a million phone calls, a million arguements with them, a half dozen emails to the BBB and Attorney General and about 5 or 6 reps jsut come look at it, and all we got was new material to put over the couch. And yes, they will make up lie after lie after lie to try and weasel their way out of their crappy cheap furniture. I have heard it ALL!

The last rep, finally we got a nice customer service rep, blunt out told us that he would never buy furniture from even Macy's. All the new modern furniture is junk, its just the way do it now. My husband told him about a couch he bought from Goodwill when he first moved out on his own and it lasted forever, and the rep told him you're probably better off by doing that. When my husband called the store where we got our furniture he said the guy actually felt bad, and sounded like he was waiting for us to call. And when my husband told him about the whole Goodwill thing, he said the guy sounded like he choked up. lol

Now we finally have cheap handmedowns furniture that are lasting alot longer than Ashley's Furniture and actually look alot nicer! We lost about a grand, but atleast we lived and learned before going back to that hellhole!!

I had pictures, but I threw them out along with the $1000 worth of trash!
N  25th of Apr, 2012 by    0 Votes

Ashley Furniture HomeStore - Bad customer service
Ashley Furniture Homestore
5001 S Padre Island Dr
Corpus Christi
United States

Very bad customer service. They delivered the wrong furniture and I reported to them immediately. They said they will look into it. However, it's been a month, no any response from them. I called the customer service many times. Every time they asked me to leave a message, but just never called me back. So terrible customer service!!! Would never buy furniture in the company again!
N  8th of Apr, 2013 by    0 Votes
I purchased a dining room set about four years ago. I live alone so it is not like I have a lot of usage for the table and chairs. I was vacuuming the floors last week and accidently hit (not hard) the chair leg which cracked in half. I am shocked. I have vacuumed and bumped into the furniture thousands of times and never had anything break in half and fall to the floor as the Ashley product did. What junk.

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Ashley Furniture Industries Logo Ashley Furniture Industries
Customer Care Service
1 Ashley Way
United States - 54612
+1 800 477 2222
+1 608 323 6139
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