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Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:41 pm EST
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Ashley HomeStore - Not honoring warranty

We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. Timeline In October 2009, my wife and I decided we wanted new living room furniture. While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered...

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Ashley HomeStore bad quality mattress

We bought a Mattress last year with Ashley furniture last year and after few months we realised that it is not good and we are getting up with back pain every morning. I even had to take MRI and took some physio therapy for my back. I was asked by my doctor to not to use that mattress. Ashely Furniture store gave us hard time in listening t our probem and the manager did not even call back leaving multiple voice mails and finally we were told that they cannot do anything about the mattress and thats how they reat their customers.

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ariel_ark
Adams, US
Mar 16, 2012 5:08 am EDT

Absolutely crazy the same thing happened to me. My boyfriend and I spent 28000 their in jan, (Which may not sound like very much but to me it is). I have called 6 times and left messages for the manager and no one will call me back. I bought a table and chairs and I purchased a bed frame mattress. It has been 2 months and still no call nothing they said they would let me know when it will be done and my mattress OMG! Horrible and no one will talk to me so after all the frustration and just think that we will have to mark it as a lost and find a new one. Ridiculous cant believe that they can run a company like that. Very upset WILL NEVER RETURN!

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jackie.bakercox
, US
Jan 16, 2012 5:49 am EST

I am very upset that Ashley's Furniture does not stand behind the Montage Furniture Services. My couch is raffling out and I got a letter back from MFS indicating it is not a structural breakdown or acccidental damage. I was told when I purchased this insurance it would cover up to five years of any defects. This is false advertisement. I can not get any help at all. This furniture was purchased 7/2011 and it is a piece of junk. I will not shop at Ashley's again. Spending this kind of money to put this furniture into my new home is disgusting. I have thought about taking legal action since this problem can not be taken care of. I am not giving up on this existing problem. This lying and misleading of information has me very upset. I am going to stay on top of this until this is resolved. Jackie Cox in care of Robert Cox

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1:01 pm EST

Ashley HomeStore bad products

1. We bought a new sofa with 5 yr. warranty. After 3 yrs. we reported something wrong with it. The warranty company inspector claimed the spring (in sofa center) had broken and that our sofa would be replaced. Prior to this, we moved the sofa from our carpet to a bare floor to allow installation of new tile floor. The sofa was then carried to the new tile floor. When the warranty inspector examined the defective sofa he failed to turn it over and find that the broken spring protruding through the bottom of the sofa was dragging on the new floor and scouring it. This was not discovered until the new sofa was brought in. So, 4 new tiles, 9 sq. ft., have been ruined. Even though Ashley is responsible for this damage, they have denied it in a completely irresponsible way. In addition, we had to buy another warranty on the new sofa and were not reimbursed for the unused part of our original warranty. To add insult, Ashley warranty people had told us that the original sofa was not in stock (as a replacement), and that the spring manufacturer no longer made that part (spring). That is why we had to make a special trip to the store to pick a new sofa. Finally, Ashley refused to take back the old sofa or even help us to move it outside so we could get rid of it. We have a picture of damaged floor but don’t know how to send it.

2. We bought a love seat from Ashley, a nice product that we liked in the store. After we had it brought into our bedroom, with only three days of usage, we found that we did’nt like it. We wanted to replace it because it was too big, too expensive, and that both of us had an allergic reaction to it. Mine was a rash on the back of my neck from reclining my neck on the arm of the love seat. Ashley claimed that our 14 day return policy had expired and that we would need a doctor’s statement on our alleregic reactions. All I did was clean off the chemicals from the finish of the new sofa to remove the allergic threat, much like cleaning a new carpet. In any event, we received no personal consideration in this matter. To add insult, Ashley had postponed scheduled delivery of the love seat at least once. Not all charges for this item were fully explained to us.

3. From item 1. above, we would have had to pay a new delivery fee for the replacement sofa, but we piggybacked this fee with the delivery fee of three end tables we also bought from Ashley. These tables were delivered to us in filthy condition much as would be a new car that had been driven through rain and mud. We cleaned these ourselves.

Ashley Furniture Homestore
I 35 North and 1604 – 7919 Pat Booker Road, Live Oak, Texas 78233
[protected] | www.ashleyhomefurniture.com

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6:23 am EST
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Ashley HomeStore won't refund me my money or provide me with the couch I purchased

I purchased a couch in September with cash. I experienced creepy salespeople at the time and should have taken it as a omen of what was to come. When my furniture was delivered to the Regina store, we picked it up. As we had also bought an upright freezer, my husband was prepared to make two trips to bring the items home, but the warehouse staff told him not to bother, that they could set the couch on it's end and it would all fit in the truck bed. Then they hoisted it up on the truck on it's end. My husband figured, they must do this all the time for them to suggest this. Well, it fell off enroute. I was infuriated that a legitimate furniture store would even suggest such a thing and I told them I was returning the couch and I wanted my money back - it was the end of the road with my dealings in that store. Instead, I got a store manager who started the conversation off insulting me and my husband and telling me I was out of luck - that I had to contact Winnipeg. I left my damaged couch in their warehouse and stormed out of the store. But Customer Service wanted no part in helping me, appeasing me or fixing the situation. The same mantra is now repeated over and over and over again every time we call - the parts are being shipped, it should be ready next week. 4 months - that store has had my money. I have received noting but grief, insults and lies as interest. I did not know stores, in this day in age, could rip off people's money so easily. Ashely furniture claims their stores are so great because the people that own them and work there are part of the community. Well - maybe they live at the Correctional Facility because they are crook, pure and simple. I have run out of options to try and get my couch back to me - intact - or my money refunded. HELP!

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Christine Luecke
, US
Jun 02, 2022 5:27 pm EDT

We purchased two leather reclining love seats and two matching leather chairs from Ashley Furniture. Shortly after purchase, they sounded like a freight train when reclining/retracting. After weeks of techs coming out with no resolution, we wanted a refund! Ashley wanted to replace all four pieces prior to refunding, reluctantly, we agreed (big mistake)! We were assured that if the issue persisted, we would receive a refund (have in writing). To no surprise, they did the same! It's been months now trying to get a refund! I can't get anywhere with online chat! We sent video's, tried resolving on chat as well as customer service, finally, we went into the store! The store was hosting a manager meeting at the time. I was told they (managers) couldn't be bothered as they were in a meeting. Are you kidding...It was my only chance for resolution after months of trying on my own, so I approached them. The regional manager asked if he could help me, I explained the situation and was told "this is ridiculous", he walked me up to customer service and told them to "take care of this customers issue". The gal that was supposed to handle the refund is now MIA, I've emailed and called! NOTHING has been resolved to date! I have now been on hold for over an hour, now on hold with customer service to resolve the issue, NOT holding my breath! I have in writing that they would issue a refund, a manager who said to handle our issue and...NOTHING! I was just transferred to the wrong store after 2+hours on the pnone only to be told I was transferred to the wrong store by customer service and needed to contact the Laguna Hills store which customer service knew prior to transferring me to the wrong store! I am so frustrated!

BUYER BEWARE! Ashley Furniture is HORRIBLE!

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shakei
Cibolo, US
Jan 28, 2012 5:10 pm EST
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I totally agree with you! I purchased a sectional sofa from them, but ordered it facing the wrong way. When I called to change it they gave me horrible customer service, so I asked them to cancel the couch. The rep told me I should receive my refund in seven to ten business days. When I called back a week later to check on the refund, I was told I never cancelled my order and they would not be issuing me a refund. When I called customer care I was told that they would issue me a refund. Yea right. Only to be told the next day that they wouldn't. I have spoken to everyone in customer care and when I email the higher up they don't even respond. I will never ever shop at Ashley's furniture again. I think we should all get together and publish our stories on every major newspaper in the united states and on facebook.

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jackie.bakercox
, US
Jan 16, 2012 5:56 am EST

I know how you feel. My couch is the pitts! They refuse to fix it. I will stay on top of this mess until the problem is solved or take legal action.

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Ashley HomeStore poor delivery, poor customer service

I have had an absolute horrendous experience with ashley furniture and will never shop with them ever again. I ordered a bed from them on 11/5 and scheduled delivery for 11/19. The delivery experience was unprofessional - late by over an hour, didn't speak english, showed up in a rental van, and didn't have all of the pieces for the bed. Phone call after phone call, and multiple story tellings later, I was given the run around and told that the manufacturer screwed up and they'd have to re-order the foot board. Another 4 weeks later, we schedule yet again delivery for the foot board.. The day before delivery, when i'd normally get a call confirming a window of time, I get a different phone call from the store manager saying she 'screwed' up and they don't deliver again in my area until the end of the month. The best she could do was work something out for next week. After 8 weeks of dealing with this, it would be typical for me to schedule delivery next week only to find out that something else went awry. I am completely disgusted with how they treat customers. I'm sick of hearing "that's the best we can do, ma'am". I am still without a working bed, and now I have to pick-up the thing myself and cross my fingers it's correct. What a disappointment! Do yourself a favor and shop elsewhere. Macy's, bob's, west elm, and r&f always put the customer first and would be completely embarrassed to ever find out someone was treated like this by their associates. Never again!

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Ashley HomeStore warranty/customer service

I have been dealing with Ashley Furniture and their abysmal service and outright lies for almost a year now. We bought a leather sectional from them and bought the extended warranty. The salesman told us all the ways the couch would be covered, which were outright lies. I have a couch that is virtually falling apart and none of the issues are "warrantable" issues. I have dealt with probably 50 different people in customer service, with each person telling me different things, and making up different rules. As a young family, it is devastating to have a large piece of furniture like this be such poor quality...we can't afford to buy a new one. I have been given the run around for so long and it's sickening. Every time I contact them they pass the buck to someone else who knows equally as little. Before you answer your standard "each Ashley store is independently owned" remember that is crap and we are all referred to corporate customer service to deal with our complaints...the store won't deal with it at all.

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Ashley HomeStore lies, poor quality, rude corporation

11/18/2011 here is the update to this mess. I received a box of stuffing and an envelope containing what looks like a cover for the chaise. Have not received a call about when a tech repair person will be here to fix the problems. By the way the stuffing they use is very flammable! I am still not sure it this is their final resolution and that I am to fix it myself. The only resolution in my opinion is a full refund and pick up this crappy furniture. Of course if I don't hear from them or my idea of a resolution is not met I will be at the store the day after thanksgiving with the box of fluff and cover to show other consumers the quality of the material they use.
7/9/2011 purchased $2, 476.06 "leather blend" 3 recliners, 1 chaise I have contacted the corporate office 4 times, called the store 4 times, had two tech service calls one arrived instructed me to unzip the arm rest that was flattening supporting your arm on the wood of the arm rest frame. He would do nothing about my second complaint of "scratches" appearing from my dog. He commented the corporate office position was that pet damage is not covered under the warranty; the second tech never showed up or called, and this is after receiving assurance from jimmy rogers the store manager that he would take care of me and make me happy. However my position is that a couch made of this fabric was unacceptable and having owned prior other leather blend and leather sofas this "scratching" was never an issue with my pets. After sending lots of emails with pictures corporate called me today 11/11/11 willing to only replace the chaise and "fix" the arm rest stuffing which is the only issued coverage on the warranty. My position is no after reading the entire rip off stories of the poor quality of the material in their products with strong complaints with this particular model sofa set, I demanded a full refund. Of course that is not their policy and I have to wait 4-6 weeks before I will receive a call to schedule an appointment for another repair tech (Still not sure if they are replacing the chaise or recovering the chaise, which they are doing as a courtesy this time but not any longer in the no I did not agree and my comments to you were "do what you have to do".
With copies of my damaged furniture and a sign warning consumers,
I sat in the public parking lot in the shopping center where ashley furniture
Is located. I showed others and they agree this kind of damage is not
From pets it’s from faulty material. And considering the cost of the
Furniture the material is lacking in durability which people expect from
A sofa. I don’t know anyone who purchases furniture with the intention
Of placing blankets on the cushions to protect from scratching.
By the way what do you say about the faulty cushions and stuffing used, which
If you read the websites this is major complaint of consumes who have
Purchased from ashley furniture.
If a full refund is not given then I have other measure of publicizing
The faulty quality of material used in this sofa set. Your position that it was
Caused by pet damage, I strongly disagree with!
I am today contact an attorney to collect not only the full purchase price of
The furniture but also compensation for my time, and cost for protecting
My rights as a consumer.
I have informed terry the operations manager on saturday 11/12/2011, that
I will continue to sit in the parking lot with copies of the damage as
Well as printing business cards to pass around where ever I go
To discredit ashley furniture and their practices and faulty
Material used in their products.
If erika took the time to look at the web sites she will find other
Complaints regarding professionalism of the corporate office of ashley furniture,
The quality of furniture, the no shows of tech repairs, delayed deliveries, etc etc e

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Update by Debra Hegmann
Nov 22, 2011 8:15 pm EST

thanks same to you I will think real hard of the face book have to ask my daughter how to do believe it or not i am not on face book

Update by Debra Hegmann
Nov 22, 2011 7:05 pm EST

I actually spoke to them today, Erica is sending a repair Tech to install the flammable stuffing which is the same stuff they use in dogs toys and stuffed animal toys. She will not let me speak with a higher up and she will not refund my money. I am starting to think you are correct that this is not American made this goes to my point that they lie. The salesmen at the time told me all the furniture is made here in the United States, I also told him I have dogs and I needed durable furniture. He said this couch would be durable, now they tell me I should put blankets on it, who buys expensive furniture to cover it. I had better luck with furniture from roadside furniture stores then I did with Ashley furniture. I am planning to sit in their Parking lot on Black Friday; I had 50 Poster Cards made that I will hand out to customers like I did three weeks ago. I lost them 4 sales so far and that’s not including who is reading my post and hoping they take the warning.
Erica has scheduled a Repair tech to come out on Wed 11/30 to fix this crap. At this point it makes me sick every morning when I step into my living room and this furniture and the condition it is in. I rearranged the stuffing last night in the arm rest and within minutes my elbow was resting on the wood frame. My butt is already sinking into the crack of the seat portion of the recliner that I sit in regularly. My campaign is personal contact with future customers outside their store where I purchased it. But thanks for your support and your encouragement.

Update by Debra Hegmann
Nov 21, 2011 9:52 pm EST

Ashley furniture claims this is Manufactured in the USA which is why I am really mad becausse I
do believe in purchasing AMERICAN made. This is not my dog digging and I have had other
Leather blends my dog's paws did nothing too. Sorry purchase something from them go to other websites and you will find many complaints about Ashley furniture poor quality. On of the scratches happened from ring on my finger, stuffing deflating has nothing to with the dogs. The flammable stuffing they used is not from my dog. My dog is small and is under 5 lbs this should not be happening!

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Ashley HomeStore rude store manager

Bought a small floor decorator item, value $16.
Was under the mistaken impression by previous encounters and purchases of a 30 day return policy. Asked to speak to store store manager.
By the end of that conversation, I have no desire to return to that particular store. She ripped me a new one with her condescending and rude people skills. Never yelled, just quietly and professionally told me what she thought of me. I was not yelling and she admitted as much. She then stated if the money was that important to me she would approve it. That shows the store runs its own policy and there is room for independent judgement on each situation. This was not a win/win but a win/lose. She lectures and makes the customer feel bad then offers to accept the return. Wow. I was floored and stated I'll keep the item and box it up. No use for it. With so many stores with such a no question, no hassle return, you'd think the customer wouldn't have to go through the conversation I did. I had the receipt, too. I hope Ashleys can use that $16. They must need it worse than I do.

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9:24 pm EDT

Ashley HomeStore junk furniture

I bought TWO reclining sofas from the Ashley Furniture store in Springfield, MO. After one month of light use - the seat cushions were broken down junk. Their claim, "the seats conform to the bottom of the user." I am so sorry I wasted my hard earned cash buying furniture in this store. Their furniture is beautiful on the outside - if you don't plan on ever sitting on it. Not only were did we find the sofas to be made cheaply, not durable, but the physically are uncomfortable to sit in after ten minutes or so. I own two sofas that are not functional in the least bit.

Then, we have the issue of my salesman not being in the store the day I made my purchase. The "store manager" handled the transaction for us - assuring us that he would receive his commision ... he never did. Dishonesty from the manager is a real turn off.

Can't say I'd ever buy anything from them again!

Beware buyers! Their furniture is beautiful - but read their company reviews and heed them! In this economy, you want to spend your dollars and enjoy furniture that you can use and be comfortable in. Otherwise, you are just flushing your hard earned cash down the toilet.

WATCH OUT FOR THE STORE CREDIT! Check out those rates.

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MCCANN
Chicago, US
Feb 15, 2011 8:56 pm EST

I bought a living room set from them. Not even a month after delivery the throw pillows started fraying. The back cushions looked like I had the furniture for 20 years. They were filled with batting and whenever someone sits on the furniture the batting bunches. The seat cushions are another issue. I called Ashley because the seat cushions were fraying. Not one but all. They sent a repair rep. to my home. He took pictures and told me someone from Ashley's will contact me. No one ever did. I called they and was informed they will not repair or replace any of the cushions it was determined the frays were caused by someone wearing a belt buckle.
I asked them when did they EVER see anyone wearing a belt buckle on the rear-end.
I will never buy another product from Ashley and I tell everyone never to buy from them. They sell junk and do not back up their product.

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Ashley HomeStore exchange or refund policy!

I recently purchased $1500 memory foam mattress from store and I was told by Sales rep that the mattress can be returned within 30 days. We got serious back pain/back injury just after 1 night of sleep. I thought it may be because of spring foundation or so, so I replaced them with wooden foundation, but no help. Our problem worsened. We went back to store and talked to manager. They simply refused to refund/exchange on the mattress. We were ready to buy higher grade tempurpaedic mattress, but they simply backed out from any claims. This mattress is useless now and money has been wasted. Never ever buy any mattress/associated stuff from ashley. Better to go to any other store that have defined/written trial policies. Ashley furniture sucks!

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Ashley HomeStore leather quality

We bought a leather sofa and loveseat from our local Ashley Furniture Store here in Arizona three years ago, along with Ashley's 5 year extended warranty. When it was delivered, the leather on the sofa cushions did not seem to be as high quality as the rest of the leather, but we didn't worry because we had a warranty and we had cleaning people who conditioned our sofa every month. When the cushions developed cracking and peeling, we called Ashley furniture with confidence that they would take care of us. Ashley one-sidedly decided we had not properly maintained their leather, despite our documentation to the contrary, and refused to take care of the problem. We are terribly disappointed with Ashley's product and their customer service.

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Cassandra Beasley-Burton
, US
Nov 07, 2015 1:08 am EST

I have a 3 year old dark brown leather sofa from Ashley Furniture and we barely use it. The leather is peeling. Each day it is as if the peeling worsens without even being touched. I am so disappointed in this piece of furniture. We cleaned it with the cleaning product as recommended and it is just as if it is disintegrating. Do not make the same mistake we did. We had to get a sheet of leather fabric and cover it when guests come. This was a big investment for us. Disgusted.

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elf59
La Broquerie, CA
Jan 24, 2013 12:37 pm EST

I am also extremely disappointed with my purchase. We bought a beautiful leather sofa and love seat also in the Ashley brand. I had been told by the seller that it was top quality leather. I also condition it as well as clean it with the special products. And, exactly as you have described, our couch is peeling at the head area where my husband sits, and on the arm part where I sit. Now, the strange thing is, why is the leather degrading in the one area where NO ONE sits? This being the middle of the sofa lower front cushion. It appears to be stretching outward almost as if it were bubbling! I went to the dealer that I purchased it from who reassured me he would contact the company. I have never heard from him. And now that I read other comments similar that the company of Ashley Furniture doesn't seem to care, then I'm left thinking I now also have a not-so-beautiful sofa that looks like junk. My humble opinion that I have been telling family and friends wanting to buy furniture...steer clear of Ashley Furniture!

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Ryan Welch
Stockton, US
Sep 20, 2011 11:41 pm EDT

I purchased an Ashley sofa and love seat about 2 years ago. I condition the leather every 6 months. The couch has about a 8" rip on the right arm rest, next to the seam. The love seat has the leather literally coming apart. It seems as if they stretched the leather too thin. My brother also purchased an Ashley couch with a more firm type of leather. His armrests are fine, but the seat that he regularly uses had the leather peel near the head rest...he uses no hair products whatsoever and keeps his house very cool. His couch was less than a year old when problems started showing. I find this unacceptable, as we both spent good money on new couches that look like junk now.

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Ashley HomeStore fraud, fasefly papers, sold all furniture with a blank signature, just type in a person name.

i bessie jones alone with my daughter on feb 24, 2010, i talk to a man name michael hart to help my daughter get some furniture.michael hart did a credit app on both myself and my daughter, my daughter had really bad credit, but my credit was very good.wells fargo gave me the credit line for 2800. michael hart told us myself and my daughter erica knight that he want run my credit with another bank to see if they would give more, michael did this because they stop useing wells fargo this same day feb 24, 2010.the other bank only gave me 2200, now this is where michael hart wanted to do all kind fraudulent things with both bank talking out loud to both myself and erica knight .i told him then that i dont like how this going and i want my papers back, so i will shred my information, michael hart right then said miss jones ashley furniture has a shredder in the back, you dont have nothing to worry about, i will take care of it myself.when i let there that day, myself and erica knight did not purchase nothing. i thought i would have to worry.two months later april 10, 2010 this person wendy williams has type in my name and stated that i gave her 551.50credit cash, that wendy williams refunded me the money back to gave to erica knight. now this all lies, if you call my job april 10, 2010 they will tell you i was at work, out of the state of florida at that time this went down, i work for a.duda&sons drive a 18 wheeler truck.so there is no way i could of gave money to any one.now mind you all the papers that i gave money and refund the signature all are blank.even the paper where there type in my name for erica knight to get the furniture out the store, my name is blank, her name erica knight is the only signature on all the papers. and they used the suppose credit that was shredded, o by the way erica knight did not make not one payment on this furniture, because it was not in her name.they gave away free furniture, because i will never pay for something i did not sign for. how crazy is this!

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intellex58
, US
Jul 20, 2011 4:26 pm EDT

From the way you write it is obvious you are an idiot. It seems you daughter is probably just as stupid because of her poor credit. If you drive a truck that is insane, please let everyone know exactly where you are so they can pull off the road and live to see another day.

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Ashley HomeStore mattress pad

when I purchased the mattress the mattress pad was included in the price and I didn't notice. I wrote a check and as I was headed out of the door, I checked my receipt. I was not informed that the mattress pad cost $85.00. I can purchase a mattress pad for less than that. Home Goods a mattress pad (good) is only $29.99. Plus it's not even a good one.
I went back to the and the lady at desk said she would match the price and the manager wouldn't even consider it. This mattress pad is plastic under neath and my son is allergic to plastic. it makes him sweat too much where he can't sleep at night. I will never buy anything from Ashley again because their sales people are not forthcoming.

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Ashley HomeStore worthless protection plan

I purchased a large bedroom wall mirror from Ashley Furniture on 1/29/11. At the time I was offered by Ashley an optional 5-year Protection Plan from Premier Protection Plan. The Protection Plan was described as “covering any damage from any source for 5-years”:.

While attaching the mirror supports that were supplied for hanging the mirror on the wall we notice two cracks in the glass;. We contacted Ashley Furniture about this problem and were told to contact Premier which we did|. Premier told us that damage while “assembling” was not covered?. We tried to contact the Ashley store manager several times without success/.He never returned our calls'.I feel that Ashley Furniture misrepresented the Protection Plan coverage and have also been completely unsupportive in my attempt to rectify this situation;. I am only asking that they either replace the mirror or that my money be refunded or credited to my MasterCard account.

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joekipper
, US
Jan 19, 2012 8:54 pm EST

Bought a couch back in 2009 with the extended warranty. Have the procure that tells me what is covered, I called them today and they ask me when did the problem start and i told them about 9 months after I bought it. In the meantime I called the store first and they told me that it was not covered.. This was after the nine months that I called the store .Went into the store three days ago and talked to a salesperson who told me I should have call the 800 number. Did that only to find out that I had only three weeks to report the problem, three weeks after I noticed the problem, so needless to say this so called warranty is ###. Called corporate office to tell them what I was told and they said that on my procure it tells me that. Well my procure nowhere no how does it say that and along with that the procure that i have it gives me the wrong 800 number, but that's another story. Will no longer do business with them. Those out there that do or have watch out for that boggess procure.

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Ashley HomeStore poor customer service resolution

When we first purchased our home in '09, it was in need of lots of furniture. We went to Ashley Furniture in Central Park, Fredericksburg, VA, with hopes of getting some nice pieces to fill our home. After paying down on one layaway, we were left with one final suit for our master bedroom. The store manager at the time Buddy was wonderful with assisting us with our previous purchases. He had assisted us in changing out some pieces that were not really our style for more contemporary pieces. With this in mind, we trusted him to come through for us once more when we needed that same done for the bedroom suit. We were told that they would take care of the switch out for us. We looked forward to it being done right, being that we were familiar faces in the store, and walked out without the new receipt with the made changes in hand.

On January 2011 we walked into the store to take one last look and to make a payment on the suit. We were greeted by the same sales rep. that dealt with us, Mr. Eddie French. He began to tell us that one of the items in our suit was no longer available. After speaking with him for a while, we discovered that the suit he was talking about was the one that was supposed to have been swapped out for the other that was more of our style. He then began to tell us that the suit was now more expensive than we originally anticipated, because it was a few months from the last promotion, which would have kept it the same price. Now we had to pay out an additional $599. for a night stand. I was highly upset to say the least because it was an error on their part for not doing the switch out as promised when the prices were still going to be the same. Now my husband and I had to pay extra for something that was their mistake. I tried to get it resolved with the new store manager. But after seeing his people skills upon yelling with a couple on the sales floor, we knew it would be challenging. When we told him about the issue, we told him that we would like to take off the $1000. mattress and just pay for the suit, because the mattress was simply too expensive and that we could not afford that price at this time. We even told him that we saw one for $650. and needed to know a.s.a.p. to take advantage of the other promotion. He told us he would let us know by Tuesday, February 1, 2011. Needless to say he never called us at all. It's now June 22, 2011 and we have yet to ever get a call from this joke of a manager. After contacting their Customer Service Dept. many times, no one has once tried to contact us within these five months to have this matter of the mattress and the price change for the extra night stand resolved.

On a weekly basis, I have been contacting the Customer Service Manager named Sherri to find out the status of this matter. The issues I have here is that she herself never calls when she says she will, or tells me that she will have the General manager or store owner get in contact with me which they never had, and that she will escalate the situation to the necessary people to have me satisfied. Upon my last conversation with Sherri on June 4, 2011, she told me that she had sent my information to Mike, one of the Regional Managers and that he would call me and if not, that she would call. On June 5, 2011, my husband and I went into the store to make a payment. The following Sat., June 11, 2011 we went back into the store to have the canopy bed switched out with the regular bed due to a new ceiling fan being installed in the master suit. The manager Kenny began to cover himself with riddles of deception and lies by stating that he had just called us this past Friday and left a message for us to call him back. I immediately knew this was a lie because the phone number was disconnected and not in service. I challenged him by asking him why he did not use the number that was provided when I left messages there several times. He stated that he just went off of the numbers on the ticket. Then he asked us if that was a good number to use. We told him no and that the number, which I gave to Theresa, a store rep., was the most suitable number. We did not know it at first, but once we had the changes made to the bed and walked out with our receipt, we realized that he had placed inaccurate, deceptive and misleading information on out ticket about him leaving us messages on the old number. I was infuriated with all his incompetence, ineffectiveness as a manager and shenanigans that he was up to, because when we were in the store the previous week, our ticket stated no such notes about him leaving messages. The following Tuesday, June 14, 2011 and June 21, 2011, I left a message for Sherri; I have yet to hear back from her.

Needless to say, this matter that is five months in the making has ineffective, inept and incompetent people working in a customer service oriented field with obviously, no ability of how to rectify such a simple matter. My deepest wish is to replace the joke of a manager at the Fredericksburg store with a more qualified candidate, because Kenny will eventually cause this store to loose more and more customers daily. I on the other hand, will do all within my power to post every negative review on the web about this experience, because of the inability to have this matter resoled in such a long time. The General Manager Mike and the store owner should be embarrassed to have such dissatisfied customers as myself and to loose us to their competitors. The Ashley Furniture store at Carl D. Silver, Fredericksburg, VA reminds me of a Brooklyn fish market, all hype but no true quality.

Regretfully,

R. Woolfolk

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KrystalBrooks
Nashville, US
Jun 23, 2011 11:37 am EDT

lol @ reefercat "suites" I do believe she means. you never heard of bedroom suits? guess it is like a birthday suit?

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KrystalBrooks
Nashville, US
Jun 23, 2011 11:34 am EDT

Wont take my business there!

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reefercat
, US
Jun 23, 2011 11:16 am EDT

why are you buying suits in a furniture store to begin with?

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Ashley HomeStore does not stand by their warranty

We bought a Matress from Ashley in July 2010, after usuing it for 8 months the mattress started sinking in the middle and was causing us back problems, we called the Tech to check the matress, it was still under warranty. He said that there was not enough "sink" in the middle of the mattress to/for a exchange it. They will not honor their warranty and they "Do not Care Even If the mattress they Sold to Us Causes Back Problems". I have paid for this Mattress and this will Definitely be our FINAL PURCHASE and will share our expeirience with all of our friends. Will even consider Litigation the matter in court.
Riverside, Ca

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Ashley HomeStore delivery fraud

Purchased electrical recliners and also paid for delivery. Ashley Furniture confirmed in writing on their invoice they would take my old sofa back. When the delivery guys showed up they refused to take the old sofa. Called Ashley Furniture customer service (useless bunch of people) and complained. All they do is cite policy, I said I don't care what their policy says, they have agreed in writing they will pick up the old sofa. They then directed me back to the store and after another yelling match and threatening they agreed to have some charity come pick up my sofa. I have tried to make two purchases from Ashley Furniture so far and both times I have been screwed by this company. Their customer service department is useless. I will never ever set foot in this useless store again.

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Ashley HomeStore how can they do use ike this

Im never going to buy from Ashley again and what ever you do don't use GE
money there the biggest joke you send your bill 2 week ahead of time and get a late fee and give you some bull ### reason like well it must of got lost in the mail not only happened one time but two time and my bill was like 35 a mouth which sound it all good but since i got a late fee my bill has interest on it in-tell i pay off 100 some odd droller's to get it back on track which was not my fault to-begin with im really thinking about calling a lawyer Ive reed so many other people getting screwed by them too and if they wanna do business with them there not going to do business with me

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GE Money US
Phoenix, US
Jun 17, 2011 1:37 pm EDT

We'd like to assist with you concern. Please email me at gemoneycares@ge.com with the following information:
-The full name associated with the account
-Mailing address associated with the account
-Your contact phone number
-Reference code DM061711Ashley
For your security, please do not include your account number in your email
Regards,
Nicole
GE Money

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7:07 pm EDT

Ashley HomeStore delivered furniture that resembled a scratch and dent sale

I purchased a couch, recliner, end tables and a coffee table on 3/20/11, paid cash, with delivery set for 4/21/11. Needless to say, I finally got my furniture on 5/6/11.

The couch was a sectional and the salesman told me it would come in 2 pieces. I questioned why they were trying to carry it up my steps in one piece. The delivery guy said he was in a hurry. Minutes later, they were trying to position my couch against a wall to cover up the tear they made in the back of the couch. The couch came with massaging units and one side did not work at all. There are scrapes and scratches on the end tables and the drawer in the coffee table was off set and tilted. The furniture was not boxed or wrapped making one wonder where it came from.

I called and they said they would send someone to inspect. I have made over a dozen calls and no one has shown yet. I just want what I purchased-NEW furniture! I will never shop there again!

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Ashley HomeStore bad service

We went to Ashley furniture Saturday evening. We walked in and all the salespeople are standing there talking to each other. One sales person was helping another family. Not one person said anything to us. We walked around for 30 minutes, not one person said anything to us yet they all stared at us. We walked past the area where all the sales people where standing one sales woman actually pushed us out of the way to get by us and yet still said nothing. Another sales man was on the computer and as we walked by he's personal cell phone rang and he walked the other way to answer it. I would never shop here it my life depended on it. DON'T SHOP AT ASHLEY FURNITURE FOR ANYTHING! We then walked right next door to Sofa Select and did our shopping there.

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asdfkljasdl;fjk;
, US
Jun 03, 2016 8:37 am EDT

Ashley Furniture uses a contract system of delivery agents that provide exceptionally poor communication and customer service. Additionally, calling Ashley customer service results in a "sorry", but no other attempt to offer a solution or provide a good customer service experience. Issue: For the second time in two years I have ordered a furniture set from Ashley only to have the delivery delayed weeks with Ashley blaming their contract delivery service providers. The current delivery system gives the customer no option to select when the furniture is delivered. In the store the customer is asked about several dates and told that the delivery person will call to confirm an appointment. This is not true. In both cases what I received was an automated message two days prior telling me when, in a two-hour window, I was REQUIRED to be at my home. When I used the prompt to talk to a representative, which I assumed would be about the delivery problem, I was directed to Ashley customer service and told "We can't change the delivery. It is based on your zip code. I'm sorry." That was it. No attempt whatsoever to correct the problem, though the representative did suggest my wife or I could "take off work." You have to be kidding me. I thought the first time was a fluke. Things happen. When it happened again, I decided that I will never use this company again.

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Victoria Close
Old Hickory, US
Jun 03, 2016 8:37 am EDT
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I am dealing with this same problem. This company is a big joke. As soon as they get your money, they do not care at all when you receive your furniture.
Even though we paid the ridiculous delivery fee, we ended up going to the warehouse and picking up the furniture ourselves.
The customer service is a complete joke. It is one lie after another.
I wish I would have found this website while we were furniture shopping.

Valerie
Valerie
, US
Oct 31, 2008 11:29 am EDT

Please, please never ever think about actually purchasing any furniture from Ashley Furniture Stores, specifically the stores in Birmingham and Huntsville, Alabama.

My first hint should have been that my sales person warned me of the delivery, installation, and "customer service" process, should there be any issues with the 'final' delivery of my purchase. Alas, I forged ahead; convinced I would not be "one of those customers."

That was on August 1st. It is now October 27th (and counting) and I am still not finished with my saga. Rather than bore you with all of the specific details of my plight I will simply say this: Ashley Furniture lies and has maliciously deceitful business practices. They clearly do not have principles under which they operate and the term Code of Ethics is clearly a foreign concept to them. I have been intentionally and maliciously lied to no fewer than five (5) times (and counting) from the store level, corporate level, and regional level and management employees. These same employees have also attempted to convince my spouse that I was actually the one lying about credits and "compensation" I was promised as a result of my horrible delivery experience at Ashley Furniture. With every passing interaction with Ashley Furniture I continue to be utterly and completely amazed and dumbfounded and the lack of integrity, ethics, and values any single employee at Ashley Furniture has. I am completely amazed they are still in business and still find customers to torture. What is more, I sent a letter (FedEx) to the CEO of the company and have yet to get a response from him. It is clear, in my mind that the sub-standard business practices, ethics, morals, and values start at the top - with not even their CEO caring and/or responding to a customer who took the time to send him a letter, regarding their horrific buying experience. Absolutely unbelievable in the year 2008.

My 'simple' purchase has turned into a maliciously unethical consumer experience and is still not close to being resolved. If you are considering buying furniture go anywhere other than Ashley Furniture - anywhere. If you have the talent, I recommend whittling your own furniture - I can PROMISE you, it will look better, you will have it in less than 3 months (and counting) and you will save yourself hours upon hours of debating and defending your position as "the customer".

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EdwF87
, US
Dec 24, 2009 8:24 am EST

Bought my first house a few months ago. Needed some new furniture, including a bed. The day after Thanksgiving, I woke up early (6 a.m.) to make it to the Ashley Furniture early-bird sale. Purchased more than $2, 000 worth of merchandise, including the bed.

Several weeks ago, the furniture was delivered, all but my footboard and headboard. Footboard didn't arrive; headboard was broken. I was OK with that because accidents do happen. This past Monday I contacted the store to find out where my bed was ... to be delivered Wednesday. Today I find out that while the merchandise did arrive, the headboard is broken and that it could be another TEN days before I get my bed.

I tried to explain to the woman that I have been sleeping on the floor and all I want is my bed. She tried to appease me with bringing out a loaner bed frame and $75 gift certificate. I told her that doesn't help me with the problem of all the boxes filled with bed rails and frame. And why would I want to shop at Ashley again? Then she offered a merchandise certificate for the full amount of the bed. How does that help me? I will still have to wait for a bed.

In this time of economic turmoil, for a company to totally disregard a valid request of a good customer is nothing but ludicrous. I will never return to Ashley Furniture. I don't care what kind of sales it has. I don't do business with companies that are either ###ic or unethical.

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Marcel
, US
Apr 14, 2010 7:43 am EDT

purchase a sofa/loveseat less that three months old and the material on it is defective. They sent out a person to look at it and of course it is something that "is not" covered under their warranty It has taken a month to even get a manager to call me back and then they inform me (very rudely) that they will not do anything about it. I paid over $2200 for this junk and they tell me that's to bad. I recommend that anyone thinking of purchasing anything from them to go somewhere else. Before I knew that they weren't going to do anything about the funiture I had also purchased a bedroom set for my grand draughter that was over a $1, 000 and I still haven't received it and they still charged it to my credit card where I have to pay interest from the date of purchase. I was told that I would receive this in two weeks and it's been over three weeks and she is sleeping on a ballet on the floor. I told them that they weren't suppose to charge that to my account until I received the item and they told me they were allowed to do that. I told them that I wanted to cancel my order and they informed me that "they would not cancel it and it didn't matter if they told me three weeks, that they could take as long as they wanted to and there is nothing I can do about it. I called the credit card company and they are sending me disbute forms and I will also file a complaint with the better business breau. Unfortunately, their warranty with the small disclosure statement is on the back of the receipt they give you after you purchase the items. Make sure you read it within a day or two or you will also be stuck with junk.

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clayprods
Burbank, US
Aug 29, 2011 7:47 am EDT

I am writing this letter today to inform you of my more than unpleasant experience with your Burbank store and delivery company. My husband and I came into your store on July 3, 2011 and purchased a sofa, chair, ottoman and sideboard. I was very pleased with the service I received from your salesperson Rob. He was very attentive and worked well with us to find a nice set that was not even displayed on your showroom floor. We were told that one of our pieces would be backordered and we could have delivery of our items on Monday July 25th. Saturday, July 23rd, we received a call informing us of a 4 hour window delivery time(2pm to 6pm) for Monday. At about 3pm, we received a call to inform us that the deliveries are running late and will not be there until 7pm. Then at 5pm, we received another call to inform us of yet another 2 hour delay. We were told this delay was caused by the current delivery being a large amount of furniture and they had to take pieces apart to bring them into this persons home. We agreed to a 9pm delivery because we had already cancelled our dinner reservations and would be home anyway. We could not reschedule this delivery because we could not afford another “4 hour window” of our time waiting for this delivery.

The delivery men finally arrived at approximately 10:00pm on Monday evening. We spoke to the men and they informed us that the prior delivery was so large, there wasn’t enough time given to make all of the deliveries in that day. They had been running late all day. It is unfortunate that they had to stay out so late, but I was expecting my furniture between 2 and 6pm. We also noticed that everyones furniture was covered with old mattresses that were picked up earlier in the day. These items are supposed to be wrapped. My husband spoke with the Rob, the salesman, and was told that a manager would call us tomorrow, Tuesday.

So, I finally have my furniture and I notice the seam running down the middle of the sofa is not sewn straight. It is obviously defective. I told my husband when the manager calls him, let him know that we need to replace the sofa because it is defective. We wait all day and do not receive a call from a manager. On Wednesday, when we still don’t hear anything from the manager at Ashley, my husband calls to speak to him and leaves a message finally on Thursday he calls again and speaks with Freddie, the sales manager, was very kind and accommodating. He placed the order for our replacement sofa and issues a credit for our original delivery cost. He also states that he will make sure that we have first priority for delivery on Saturday August 6th. A few days before the delivery, they called to confirm an 8am-12pm delivery on Saturday. This was an automated system, so my husband called the delivery company to confirm that we had the first appointment on Saturday morning. They stated that they had no idea that it was a priority and they could only give us the infamous “4 hour window”. My husband called Freddie at the store to see if he could confirm the first delivery with the trucking company. Freddie could not guarantee this time now. As a manger, he should have some control when a customer has a complaint. We needed to be the first delivery because we had already spent 8 hours waiting for the original furniture to arrive and we did not have more time to spend on this.

All we could do was accept the 4 hour window on Saturday morning. At 7:45am, we receive a call that the truck would be 2 hours late! Meaning, 2 pm. After several calls to Ashley and the trucking company, and being hung up on by a woman at the trucking company, we are told they are on the road. Assuming they are on their way to our house for the first delivery, we get a call from the driver saying that he has 2 stops before us and will be there after that. We had already wasted half the day waiting for this truck and this is the point when my husband decides to go to the store to speak the store manager who will not speak to him on the phone. This unacceptable behavior from both Ashley and the delivery company had forced us to reconsider our purchase and return ALL of the furniture we bought. Rather than deliver our replacement sofa, the men were to pick up all of the furniture instead. After several more hours waiting for the pickup, we contacted the store again to find out what the problem was. We were informed that they bypassed our stop and can pick up the items at the end of the route. When they still had not come at 9pm, without any calls, I was furious. The store was closed and they would hear from me in the morning. I had to reschedule plans on Saturday and miss a very important event because of the lack of consideration from both parties.

On Sunday, I spoke with Freddie regarding the "no show", he apologized, but that lack of respect and customer service is rude and uncalled for. By this time I have wasted a minimum of 16 hours WAITING. Freddie told me that there was a truck out making deliveries at the moment (2pm) and they have a very large delivery that will take a few hours. They could then come by my house to pick up the furniture and they will call me when they are 30 minutes away. I agreed that would be fine, as I was 50 miles away from my home and wouldn't be there for a while anyway. 45 minutes later, the delivery team called and said they were at my doorstep. Freddie knew I was not at home and the driver did not call me 30 minutes in advance. I called Freddie back at the store to let him know that the drivers were at my home. Freddie stated that he did not know how long they were going to take (after he already told me that they would be a few hours). He asked me when the next available day for pick up would be and I told him I will be from 6pm to 7pm on Wednesday. He stated that they needed a 4 hour window. I could not agree to a 4 hour window, as I have already spent too many hours on this already. I was then transfered to Armen, the store manager. He rattled of a bunch of canned apologies and included a lie that the truck broke down on the day of the initial delivery. I said I would be home at 6pm on Wednesday for the pick up, but could not be guaranteed a time until they scheduled deliveries.

An Ashley representative called to set the appt. for Wednesday and said they only had between 10:30-2:30 available. I also asked that we be placed on the beginning of the route. This also meant another days missed work. Hoping we could be done with this ordeal we agreed. At 2:15pm my husband called Ashley to find out the location. They did not know and called back at 2:40 stating the truck was once again running an hour late. The truck finally arrived at 4pm. We have now spent 21.5 hrs at home waiting on this trucking company. That’s equates to over half week of work and I am sure whomever is reading this would not like to miss out on that much pay to end up with nothing.

I'm sorry to say I was not displeased with furniture I purchased. I would like Ashley Furniture to know that they have a terrible, outsourced delivery system which reflects poorly on Ashley. This outside company has forced me to reconsider my purchase with Ashley Furniture. At the beginning, I was pleased with the service I received from Freddie who was trying to help my situation, but when a manager does not take control and try to resolve the situation, I have no other thought than one that he doesn't take my problem seriously. There were several things he could have done to fix this from the beginning, but he chose not to. I hope that Ashley takes my experience and comments into consideration and re-evaluates the relationship with the delivery company that has just lost them business.

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pobarjenkins
Minneapolis, US
May 26, 2011 6:34 pm EDT
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Did you contact a manager?

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Ronak Parikh
,
Nov 28, 2008 2:33 pm EST

"lack of integrity, ethics, and values any single employee at Ashley Furniture has"

I completely agree.

Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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Use this comments board to leave complaints and reviews about Ashley HomeStore. Discuss the issues you have had with Ashley HomeStore and work with their customer service team to find a resolution.