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Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ashley HomeStore reviews & complaints 799

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Newest Ashley HomeStore reviews & complaints

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9:11 am EST
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Ashley HomeStore beware

Buyer beware! I used to be a fan of ashley furniture. Not anymore! Their quality and service has gone downhill!

My husband and I purchased several pieces of furniture there and immediately had problems with several items (The quality!). Ashley furniture wanted to repair but not replace the items. Our sofa and loveseat were eventually "repaired"., but not to a new or even satisfactory condition.

So... I called a manager who promised to call me back. Weeks and weeks went by, no phone call, so I called again. Next, a different manager called saying they were looking into it and even tells me that several other customers have had similar problems with their same sofa and loveseat! But... More time went by with none of my calls being returned even after several messages. Now, a totally different manager calls and says it is too late to replace them. She says she had no knowledge of me speaking to the other managers... And to top it off this manager was extremely rude on the telephone! She finally did admit and see where I had called but would not back the product or offer a feasible solution. I tried to be super polite, biting my tongue, hoping it would help get this issued resolved. It didn't help...

I was appalled at the way that this lady and ashley furniture have handled this matter. Ashley furniture gets an d - in quality and an f in customer service from me!

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11:42 am EST
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Ashley HomeStore broken sofa and spring box

We bought Two sofa sets (one of them was Leather and other one was Mircofiber) and Mattress/Spring Box. They delivered to us on Sat/20/2008, the Microfiber sofa was broken so I refused the delivery. Also the Leather sofa has the dust cover broken, I accepted the delivery on the terms that the technician will come & fix the sofa. Also we found out after two days of sleeping on the Mattress that the Spring box is broken. I called the customer service to return the Mattress back again, they refuse to take it back.

Also no word on the Technician and the replacement of the sofa. They are the worst Furniture people I have ever dealt with and customer service who are extremely rude and the sotre manager doesn't want to talk to come to phone or talk personaly.

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5:55 pm EST
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Ashley HomeStore bad customer service

Catonsville store has the worst customer service ever! I bought a dresser and chose the option to pick it up. The sales person convinced us that the dresser will fit into a mini van - but we realized the furniture was too big for the van when we went to pick it up. I spoke to the manager - thinking I'll be able to find some solution but the manager was so rude and kept saying it was none of his problem! It looks like their customer service ends the moment they have our money in their pocket. I understand that it was none of this problem but it the store's responsibility to not misinform the customers in order to just do a sale. The whole experience would have been better if we would have been treated nicely. The manager also had the audacity to suggest that I should just carry the dresser at the back of the van and let the end of the box hang out!

Ashley Furniture also has one of the worst return policy. There is a 30% restocking fee for cancellation and you will only get the remaining balance as a store credit! Make sure you read all the fine prints before you sign on that final receipt paper. I will definitely not step my foot into any ashley furnitures anymore!

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reid24
baltimore,md, US
Nov 04, 2012 10:06 am EST
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i strongley agree with you all i spent 2400 dollars at ashleyrt 40 and the quality is no where near what it should be but thats besides the point couch and love seat was damaged and i let them know the same day they said send us pictures and i did so they say we couldnt see them i said well ok now what they sent a tech out 5 months later and he fix the couch but leave back of the couch kinda open and wrinkled i told him he wasnt fixing the love seat because the frame was broke he said ok so i get a call 3 weeks later and they say we will be sending a brand new love seat i said thank you so much well guess what its damaged to so i guess i have to wait 5 to 6 more months for them to decide what they want to do im so done with ashley furniture and to think i have been doing buisiness with them for over 11 years never again i just want my money back so pissed

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Another Disappointed Ashley Customer
, US
Mar 23, 2011 9:20 pm EDT

I ordered $2K worth of furniture from Ashley Furniture in Catonsville...I was promised a quick delivery also. The invoice that I received after placing the order stated that special orders could take up to six weeks...which my order wasn't "special" when I paid for it. I have been calling weekly for the past few weeks and each time I call, they push the delivery date out even further. The estimated delivery date is now 9 weeks; which is more than the 6 week worst case scenario stated on the invoice. I inquired about cancelling my order and the customer representative, Treesa said she'd be glad to cancel my order for a 30% cancellation fee...on a $2K order, that's $600! She insisted that this information was listed on my contract--which I told her that I never saw a contract because I ordered it on the phone...she said they mailed it to me-which I have yet to recieve a copy. This business ought to be ashamed of theirselves.

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Unhappy!!!!!!!
Abingdon, US
Sep 08, 2009 5:53 pm EDT

Ashley Furniture has HORRIBLE service. After we spent $1000 on dining room table they sent us the wrong pieces. Then when we called to inform them of this they made us bring in the wrong furniture. Mind you we live an hour away. Then when we got the new piece it had scratches all in it. We finally just took the floor model. THE USED FLOOR MODEL. When we went to put the benches together they never sent the correct screws. Then they refused to call me back after I called to ask them to send me the right screws. PLEASE FOR YOUR SAKE NEVER EVER GO TO ASHLEY FURNITURE. THEY DO NOT CARE ABOUT THE CUSTOMER!

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a dissatisfied ex-customer
Columbia, US
Jul 10, 2009 7:16 pm EDT

I strongly agree with both of you...I will not step foot into Ashley Furniture again. Poor customer service and bad return policy. You get what you pay for! General Manager did not have the courage to call or email my numerous requests to speak with him. Skip Ashley Furniture if you're on Rt. 40 in Catonsville, Md.

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Alec
Adelphi, US
Mar 19, 2009 2:20 pm EDT

First I went to Ashley for my furnitures need dues to the BBB symbol they poste on their website. I have also write a serious complaint to MD BBB about misleading and dishonest business practise using their symbol.

My wife and I visited Ashley Furnitures 2 weeks ago to buy some furnitures. The salesman, DJ, looked at me hesitating on buying their furnitures started to convinced us about their 90 days policy. He explained, that within 90 days if we can change our mind if we put 10% down.
After spending about 1 hr in this store and talking to DJ repeatedly about cancellation policy, DJ did not mentioned anything else but 2 things:
1. the 90 days policy:
10% down to hold the sale price for 90 days
The store is not ordering until we put down
50% or more

2. extended warranty:
DJ and the cashier keep selling us their
extended warranty eventhough we made it clear
repeatedly that we don't need it.

2 weeks later, I changed my mind, partly due to their products, price and numerous complaints about their services.
We proved to ourselve that those complaints we read over the internet were 100% right.
We were told that :

A. we have passed the 48 hrs refundable policy,
which was never mentioned during saling
process.
B. 48 hrs non cancellation policy is NOT
explained during saling process AND is NOT
written ion our contract!
C. DJ also failed to disclosed about non-refund
able policy because he was busy selling the
extended warranty.
D. On the phone he denied everything and threw
my called to a different person whom also '
intidated me with 30% restocking fee if I
cancel the order

The order is clearly has not been made as I
was told in the beginning that the order is
made ONLY when I put 50% or more down.

Noone in that store is willing to help or resolve
this issue honestly and professionally.
I know that we are in a bad economic state but should a company make profit by cheating, deceiving, lying, ripped off your right as customer? How can BBB allowed such company to display the symbol?

I'm NOT willing to spend my money to a company that have taken out the joy of my shopping away
even if I have to ruin my credit history!

I've an excellent credit history for 21 yrs and if because of this incidence my credit history is ruined, SO BE IT!

I strongly suggest everyone NOT to have anything to do with Ashley Furniture! You'd be better of sleeping in your floor!

Alec

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12:19 pm EST
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Ashley HomeStore poor quality, safety concerns, no customer service

I purchased a loft bunk bed set (Qunitessentials B190, beds, loft desk, loft bookcase, and loft chest) in August. In the store, we were told the bookcase/chest and desk were interchangeable, and could be swapped right/left. We were unable to try out the ladder, as it is blocked off with a banner in the store display (other bunk sets' ladders in the store are not blocked off). On delivery, we found that the bookcase/chest and desk were NOT interchangeable, making the set a bad fit for our room. In addition, the ladder is very difficult to climb becuase the rungs are metal tubes-- extremely hard on the children's feet without shoes! I called and was told there was nothing Ashley could/would do about it. Later I realized the side rail on the bed is too low for a standard twin mattress, making the top bunk unsafe! (we are using the same twin mattress from a previous set on bunk beds-- it was fine with the other bunk bed/rail, and no one at Ashley pointed out that the display bed set has a very thin non-standard mattress!) In addition, the bottom bunk is on casters, so that you can move it to make the bed (it is not displayed with casters in the store) but when the bed moves, it creates an entrapment hazard-- my son has woken up with his head between the desk and the bed frame! Last week we found that the bed was no longer shifting because all 4 casters had shattered beneath the weight of the bed! This bed set is of very poor quality and completely unsafe for children! When I called the Customer First Center, the call center staff seemed very understanding of my concerns, but said the final decision was up to the regional manager, Glen. He has offered only to replace the original casters on the bed. He said he is not at all interested in my concerns about safety or the poor quality of the bed-- it is sold as displayed in the store (which is not true-- casters, blocked-off ladder, thin mattress), and they only address defects. In the paperwork I recieved, it says "Ahsley Furniture HomeStore stands behind our products and will address any concerns you may have with your purchase." That would include not only defects, but also customer satisfaction-- I've paid for a bedroom set my son cannot safely or comfortably use!

Bottom line, very poor quality/functionality, and they have a "you've bought it, it's your problem now" policy! I got the runaround for a week, now it's just the brush off!

Their prices look too good to be true-- and they ARE-- but it's not free-- there's a cost, always a cost! In this case, my kids' safety! Don't do business with this store, and if you've been burned, report them to the BBB and to your state's dept of consumer affairs, or attorney general's office, and the local news! In this economy, they should be out of business-- not ripping people off!

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12:14 pm EST
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Ashley HomeStore peeling leather recliner

I purchased furniture worth $ 5000 from ashley furniture last year as well as 5 yr extended warranty. Everything seemed fine till my leather recliner started peeling a few months ago. From then started my ordeal with the furniture company. Since it is over a year it is out of manufacturers warranty as per them. But I have extended warranty, which according them does not cover this particular defect. I have been to the store and calling the customer service but no one is helping me out. I am getting ready to launch a complaint with the bbb.

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2:25 pm EST

Ashley HomeStore nothing done for 2 months about bad furniture delivered

Order Furniture which was delivered on 10/28/2008
Delivered in the rain hence Media Dresser and Dresser back cardboard got wet.
They do not ready Delivery Release Form!
I had to call them on 10/30/2008 to complain about the same.
They sent a service specialist with wrong information (cardboard is loose!).
Specialist came saw the stain, took pictures, and went back.
I called again after 2 day (they did not call) and again they send service specialist with the wrong information (btw, you have to schedule a date, cant get weekends, so all this requires you to take a day off! notorious 4 hour window). So you pay and wait for their mistakes. Guys could not do anything and took pictures and went. Recommended replacement of media dresser. Dresser he felt was according to manufacturing standard.
Called back next day. Nov 4th, 2008. Was told they will put a order in for cardboard and broken drawer (yes they had delivered broken furniture).
Nothing came in for 3 weeks. Called back today and was told the service manager (Cassandra) dropped the ball. She fells cardboard should not be replaced based on the picture. She will replace the media dresser as it had a broken dollar. I mean I payed $90 for delivery and they said I should just live with the water stain. Yes there is no one to excalate to. Complains on website does not go anywhere. An automatic email does come to you.

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Mshah1
, US
May 31, 2016 5:51 pm EDT
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Votes
I recently purchased a bed from the North Brunswick store. When I went to the store I told the sales person i have 2 requirements: i need a low profile bed as it will be used for an elderly person and I need it delivered within a week. The sales person confirmed both requirements and placed my order. I paid for the bed in full. The day of the delivery, the wrong item was sent so i went back into the store, spoke withe Ed the sales manager and Paul the district manager...both had attitudes and could care less. After spending 2 hrs at the store, being ignored for 1/2 the time, I was promised the bed I ordered will be delivered the next day. Instead they bring in am extra high profile bed. I immediately contacted the store, the customer service rep "bibi" apologized and said the issue will be resolved asap. Until then my eldery grandma used the high profile bed for a few days, almost fell off the bed while getting on and off. We immediately moved her to just a mattress, the poor lady is struggling as she has to bend so low and try to get up.
A week later they send yet a wrong part. It's been 2 weeks and i still don't have the bed I ordered. The store refuses to credit my account and pick up the bed. I have tried to contact the sales rep, customer service rep and get no response. They are ignoring my calls, msgs. I have finally contacted my lawyer. I would never recommend this store to anyone. All they do is harass their customers and steal their money. It's a scam...the managers, sales rep and customer service ppl are very unprofessional and rude.

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Jeff novak
East Brunswick, US
Jan 20, 2015 12:39 pm EST

I purchased a new sofa and love seat on January 1 2015.
It is beautiful and we love it but didn't notice a pull in the back
of the couch until last week. We would like for it to be fixed.
Attached are pictures of the back of the couch where it seems to have been pulled.

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ANA catarina
Newark, US
Dec 20, 2010 3:48 pm EST

I purshase my sectional sofas a month ago from Linden store, where the sales representatives had an argument in front of me and my husband about who was going to take the sell.
About 3 weeks ago we went to pick up the sofas, as soon as we got home we noticed the sofa had a left side arm instead of left. We called the office right away and 3 weeks had passed by and this useless sofa still inside of my beautiful living room, while we had a housewarming party and now Christmas season with people coming over.
Ashley representatives from N.Brunswick keep on sheduling the deliver week by week, and I keep on taking days off to be at home so they sofas gets deliver, but unfortunally after 3 weeks I still dont have the item that I paid for :(
I was working with Bob's Furniture and Contemporary Furniture at the same time I was working with Ashley. And I did get a wrong item delivered from Bob's but was resolved within 2 days. This is my first and last time purchasing furniture from this company.

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JesseP
Phillipsburg, US
Nov 16, 2010 7:30 pm EST

What a lame response from Ashleys. If you want to fix the problem, then contact the store named in the complaint and have them look up the order on the dates mentioned and the problem. There should be record of it. Just blabbing here on the site doesn't help anyone. and for those of you who had a great experience, good for you. If you really cared about anyone than yourself, you would've offered to help the person resolve her issue or show some support. Otherwise, you're just dismissing their problem and making them feel worse.

There are hundreds of complaints about Ashley Furniture on the web. If there's hundreds to be found, then that means there are thousands who didn't take the time to complain. There's obviously something rotten about this company's customer service when their delivery goes wrong; it seems they don't want to fix the problems because that costs them money. If your items were delivered by a good delivery person, then you haven't had to contend with these kinds of issues, so there's nothing to compare between the service you received and the lack of customer service someone with damaged goods receive. It seems to me that those who like to condescend with their "wonderful" experiences are owners and managers or friends of the salespeople, just trying to cover their butt, or lack any sense of compassion and just like to dismiss someone else when they've been ripped off. I myself am the friend of an Ashley's salesperson and have heard enough of their disresputable service from the "inside".

If Ashley's actually had good customer service, people wouldn't be so upset from bad service, that they'd feel they'd need to warn others, period.

P.S. A reputable company would take their own boxes away. Best Buy does when they deliver appliances.

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Eileen Laffan
Fords, US
Aug 21, 2009 4:45 pm EDT

ASHLEY FURNITURE:

Had furniture delivered 08-21-2009, furniture fine, polite fellows who delivered furniture, only thing upsetting me they don't take the hugh box's away . The 2 guys said this company don't take their box's away .What is wrong with a company to leave these hugh boxs that are so heavy how am I suppose to bring to the curb . I am not a young person. I Ihope garbage men or women take these.. I am so dissappointed now I no I have to ask this ? when I buy my next to sets of twin size bedroomsets ur done I WILL NEVER buy again don't care how inexpensive u are. If I had asked this ? in ur store and they said don't take box's I would not buy ... Never to old to learn... Eileen Laffan Fords N.J.

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dlent
Newburgh, US
Aug 03, 2009 8:58 pm EDT

I HAVE BOUGHT FROM ASHLEY FURNITURE HOMESTORES MANY TIMES AS WELL AS EVERYONE I KNOW. I WOULDNT BUY ANYWHERE ELSE. YOU DID HAVE A BAD EXP. BUT THAT CAN HAPPEN WHEN A STORE SELLS MILLIONS OF DOLLARS WORTH OF FURNITURE A YEAR. I LOVE ASHLEY FURNITURE AND I HOPE YOU GIVE IT ANOTHER TRY IN THE FUTURE.

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dlent
Newburgh, US
Aug 03, 2009 8:56 pm EDT

That is one problem with one store. I have bought from Ashley Homestore many times as well as everyone I know and we dont shop anywhere else!

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AShley Furniture
North Brunswick, US
Dec 09, 2008 2:32 pm EST

At Ashley Furniture HomeStore we strive to make your shopping experience far superior to that of the competition.  Our ultimate goal is to provide 5 Star Service to each and every customer, if you feel we have fallen short of our goal please contact our customer care department at CustomerSupport@AshleyHS.com or [protected] and our customer service representatives will make every attempt to address your concerns. Thank you.

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4:39 pm EST

Ashley HomeStore unprofessional/unethical business

Our first and last Ashley experience is one for the ages. We spent 90 minutes looking for a piece of furniture and at the time of purchase it took 10 seconds to walk out with a promise never to return!

This falls in the "Buyer be Ware" category. Ashley Homestores are independently owned. The one in the Hilton Head/Bluffton area has some stringent after sale clauses that should make you take a second look before you sign!

24 hour all sales final no matter what! Although the State of SC allows for more.

20% restocking fee (OUCH)!

No commitment to deliver when promised.

If you challenge them, plan on voiding the sale. I would recommend that you review the terms before they run your card, otherwise if you use a debit card, you will be out your money for up to 5 days!

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lynn
,
Nov 30, 2008 11:43 am EST

In salt Lake city utah they will charge you 30% they call it the dirty 30ty customers beware

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5:43 pm EST

Ashley HomeStore dishonest product

if you dont know by now reading all the negative remarks about the quality the customer service and the disrepect of ashley furniture. then go ahead and buy and become there next victim. if you value your hard earned money then dont throw away on a product that is garbage it might be better to salvage your furniture you already have recover restain it will last alot longer than ashley and you will save alot of money and grief. buyer beware

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9:19 am EST

Ashley HomeStore delivery being postponed week after week

We purchased a sofa with Ashley fremont on 10/4/08 and estimated delivery on 10/15/08. They said they will call us the day before delivery. Nobody ever called on the 15th nor the next day. I kept on calling every week and every week the customer service lady would say there has been a delay and the new estimated delivery date will be next saturday. It is already 11/4 and we still have not received our sofa. We have been sitting on the floor in our living room for the duration of the wait.

We are already being charged interest since the day that we left the store and we have not received sofa yet. That is truely unfair business practise. Being able to LEAD customers on thinking that they will receive their products but yet do not get them.

Also, in their invoice it states that immediately the next day of cancelling you will be charged 30% restocking fee. What the ... They are the reason for the delivery to be late and we still have to pay restocking?

All we want is a straight answer as to when we will get our furniture. the customer service doesnt even know if the furniture is manufactured yet or is it an issue with delivery.

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Victoria
Sunnyvale, US
Mar 03, 2009 5:22 pm EST

We ordered furniture from Ashley Fremont on 2/1/2009 and still waiting. I hope people see this review and never buy stuff from Ashley furniture again. Customer service is a joke,

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Armando sepulveda
foster, US
Feb 16, 2009 3:31 pm EST

Hi there,
don't waste your time. I've been for tow months in an empty house because this people. Exactly same situation. No money back, no furniture, and the worst still waiting using boxes as chairs, and blankets as sofa. We talked to BBB, well I submit a complaint, and less than a week they agree to give me the money back without any charges (still waiting), but at least BBB did something. I believe in them so hopefully this business (to call it in a way) will give me the money back. If not I'll be looking for every single person with the same problem, and even when I get back my money, I'll be sitting on the door with a board with this history so none else will buy there anymore
good luck

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aaa
Fremont, US
Feb 14, 2009 12:13 am EST

We too ordered living room furniture from Ashley furniture at Fremont in mid December 2008. They told us that it would be delivered by 5th January. It is 13th February now and we still don't have our sofa. The customer representative calls us every week to tell us that our delivery has been post phoned.

The store representatives tell us that they only deal with the monetary part of the deal and the date on the invoice is a "tentative date" and the actual furniture delivery date depends on the manufacturer . Where are they manufacturing the furniture? On Mars? The customer service just tells us that the delivery has been post phoned and they dont know why the manufacturers are delaying it. This company is filled with jokers for whom both the customer and his money are a joke...Never buy furniture from Ashley's !

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12:15 pm EDT
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Ashley HomeStore awful company with awful workers

I am SO disappointed with this company. I'm living in my first apartment right now, and was really excited to find cute, inexpensive furniture by Ashley. I purchased a loveseat, sofa, ottoman, and chair, however when I received the chair both of it's arms were extremely loose.

I purchased the furniture in April 2008, and made a complaint to the company shortly thereafter. They sent a technician to my apartment, who agreed that the chair had been damaged in transit, and said Ashley would replace it. A few weeks later I received a letter from Ashley stating that their tech found no evidence that the damage was their fault, etc. etc. Long story short, I paid $500 for a broken chair and they weren't going to do anything for me.

I followed up with a couple complaint letters, and finally was informed this month (Oct 2008) that they would replace my chair, nearly 6 months after I received it. However, they are forcing me to either pick it up at a location 100 miles away (I live in a city and do not own a car), or have it delivered for $125. I find it ridiculous and unprofessional that they provided a BROKEN product, and that I've ended up spending $625 on, only to receive a usable product 6 months after purchase.

Their employees are not very professional either - they don't sign letters with their last names, and one of them claimed to enclose Ashley's warranty policy in a piece of written communication when there was nothing additional in the envelope. They are very difficult to reach by phone, providing wrong extensions and what not.

The furniture that was delivered undamaged has since sagged a great deal in the 6 months since I've owned it, and that's with minimal use.

I highly discourage anyone from dealing with Ashley furniture unless you're buying a gift for someone you hate. They suck, and should go out of business.

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7:52 am EDT
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Ashley HomeStore damageg furniture delivered

I bought a reclining leather loveseat and sofa set from Ashley Furniture Homestore in North Brunswick, NJ.

Of which Reclining Loveseat had some stitching issues which their Technician wasn't able to fix it so they replaced it but the replacement which they shipped was even in worst shape than the original one.

It's having same stitching problem but on both cusions and much more visible and looks like its tearing off at that spot.

They again sent their technician to fix it but again he said that can't be fixed and needs to be replaced.

Now they are saying that it's manufacturing standard and they won't replace it but if this was the case why did they replace it first time because first one was in much better shape.

Moreover this one had two cuts on on cusion and other on armrest which their technician said can patch up but I paid that much amount for a new furniture not some old with repair patches.

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jaime jaramillo
, US
Aug 22, 2015 9:18 am EDT

Hi !
We buy a sofa and love seat in this store i went to the store to complain about the products we buy, it became damage (The sofa) because the delivery men do not treat it very well, we cal and sent many complains and no one take care of as to fixed the problem, what else do we have to do?

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Ruffuse
, US
Aug 30, 2012 10:12 am EDT

On August 6th, 2017 I went into Ashley Furniture Store 216 Robert C Daniel Jr Parkway Augusta, Ga. 30909 I bought $5, 040.43 cash, of furniture well after making my payment and on the way back to work noticed my order was not right so I called and told them to cancel my order I hadn’t been out of the store not even an hour.

I had to go back to work I was on my lunch break. They told me I couldn’t get my money back that the corporate office would have to write me a check. I ask to speak to a manager the man answer the phone who pretended to be the manger or was the manger gave me a fake name because when I called the next day a different person came to the phone and when I mentioned the man name she said no one work here by that name. After that when I tried to call the store I could never get anyone to answer I would call customer care and they would have to transfer me to the store.

The next person I spoke with at customer care said the order was never canceled on 08/15/12 so they were going to cancel the order on that day and I was told that they don’t write check but on Tuesday so I would get a check of $5040.43 in the mail by 08/24/12. Well people today is 08/27/12 and I still don’t have my money. ASHLEY FURNITURE I will never deal with them ever that don’t care about you ALL they want is your money.

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nefail ljubanovic
Matawan, US
Jan 05, 2010 12:36 pm EST

Hello this its compaint for you managers who runs your buisnisses all the loc.i was yesterday in the store in wodbrigde loc you sales maneger and finace maneger was very rud rud rud . i am the costumer not them i speand the monye there . i try to ask for the maneger .answer was whhy do you need the sales mager your salsmane was lost hi dint know any thing i go to finance manager his name is Briyan hi was causing on me very rud .i call today this number [protected] the refuse to give me the corparet office numbe i spoke to mr WAID .his answer was i dont know who is my boss .i ask who sign the chesck hi say i dont know .then his manager come on the fon ms.Caron .she say i know who is my boss i cant give the numbrer who is thiss so secret they cover up for eachather . i speand 4, 800 last night there i dont nead thiss agrovation

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cheron sneed
East Orange, US
Mar 04, 2009 7:21 pm EST

I purchased a couch from ashley furniture on February19th. I was told that my couch would be delivered on March 4th. i was also informed that I would receive a courtesy call the night prior to the delivery. Needless to say none of this occured I didn't receive a courtesy call I didn't even receive a call to say it would be a delay.On top of everything when I called the manager at the corporate office was very sarcastic, rude and unprofessional. She didn't offer my delivery fee back until I asked her for her name I was hung up on but she called back because she knew the phonecall was being recorded so she tried to clean that up! Anyhoo this is a unprofessional place before you pay your money ask to see the screen because my couch won't be here until March the 16th a whole month and 3 days from when I paid my money and all I got was a sarcastic apology OH! and the delivery fuhd refunded!

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AShley Furniture
North Brunswick, US
Oct 29, 2008 4:00 pm EDT

At Ashley Furniture HomeStore we strive to make your shopping experience far superior to that of the competition. Our ultimate goal is to provide 5 Star Service to each and every customer, if you feel we have fallen short of our goal please contact our customer care department at CustomerSupport@AshleyHS.com or [protected] and our customer service representatives will make every attempt to address your concerns. Thank you.

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Ashley HomeStore No delivery

The following is the content of the first letter sent about this complaint:

Dear Ms. xxxxxx:

I came into your store and purchased two dining rooms and an office desk with a credenza on August 6th. I paid by check and my total purchase was for $7, 633. The only disappointment was that I could not purchase a rug at the same time because your store could not deliver it. Since that time, I finally received part of my order on September the 6th. The remaining table and chairs were scheduled for delivery on Saturday, September 27th.

I asked for a morning delivery time because I have a company function that I must attend in the afternoon. They told me that they were not able to promise me a delivery time and they would call the day before delivery to let me know when I had to be there for acceptance. Sure enough, your company scheduled the delivery time from noon until 4:00 PM. There was no way I could miss my company's function, so I had to cancel this delivery.

I was transferred back to someone to reschedule for the following Saturday, October 4th and was told that there would be an additional charge to deliver my furniture. I'm available any time during the following Saturday, so morning or afternoon is not an issue.

I just wanted you to know that I won't be purchasing any additional furnishings from Ashley's or recommending Ashley's to any of my friends. It's not your fault, but your delivery service policies that I object too. We all have very busy lives and demands upon our time. I had made a very simple request for a morning delivery and was not told that if I canceled because they scheduled me for an afternoon delivery that they knew I could not keep; there would be an additional delivery charge. Hopefully they will deliver my remaining furniture on time next Saturday.

I have a lot of furniture left to purchase, but I won't be coming in to see you again. I need a company that will work with its customers, not one that acts like the telephone or cable company. I just want a little flexibility when it comes to scheduling deliveries.

I also want you to know that all the individuals I spoke with were very professional and courteous. The delivery men who delivered my furniture last time were also very good and I tipped them accordingly. You and your team are exceptional, but your delivery policies are simply not acceptable.

End of original Letter:

Today, October 3rd, Ashley's called to schedule the delivery of the remaining furniture and informed me that they can't do it until the 11th. Needless to say, I more than disappointed. I reiterate, I will never do business with Ashley's again, and I will never recommend them to anyone. I paid cash on August 6th, and I won't have my things until October 11th, but I wouldn't bet on it.

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NNN
Milpitas, US
Feb 05, 2009 12:49 pm EST

The customer care sucks for Ashley furniture. In our case we ordered bedroom set on Dec21st 2008 and the store gave estimated delivery of 1/7/2009. We did not get any response on 1/7/2009 until we called customer service. They told us it was back ordered and will only be delivered on 1/27/2009. we waited till 1/27/2009 and called on the same day. Surprisingly the customer care told us they dont know when they deliver as it is not ready. We called store manager to cancel our order and he told us they will charge us 30% for cancelling for their mistake. We dont understand what kind of policy is this to not delivering furniture and we paid full amount. I gave him 1 week and want to cancel the order. Hopefully we get our money back.

Be Ware with ASHLEY FURNITURE! I would never recommend anyone to buy here! There are lot of other good furniture shops we bought and never had problem like this

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Ashley Furniture DFW
,
Oct 29, 2008 8:39 am EDT

I work for Ashley Furniture DFW corporate office and I apologize if your experience with us was not what you expected. Unfortunately when it comes to delivery time frames we route all of our trucks geographically to ensure that we operate as efficiently as possible as a company. Many customer's would love to have their deliveries based on their personal schedule but because we have a lot of customer's we are unable to base our delivery procedures in that manner. All the delivery information is given to every customer at time of purchase and over the phone at time of scheduling.

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12:33 am EDT

Ashley HomeStore furniture not delivered

Purchased over $4000 worth of furniture for my daughter who was starting medical school in Augusta. We purchased the furniture in June and paid cash. The furniture was never delivered. After countless phone calls and visits to the store on our behalf we never received anything. We were finally told that we should cancel because the furniture had now been discontinued. This was three months after ordering. We were told we would receive a full refund without paying a restocking fee since the furniture had never even been manufactured. Needless to say, to date we have received nothing. No one will return our calls and Ashley Corporate says they have no responsibility since this was a franchise. What's up with that?

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Stacey
,
Nov 20, 2008 12:33 pm EST

I'm sorry to say almost the same deal is happening to me. I ordered over $4K worth also, 6 weeks ago, the store in Charleston SC, told me I would have my furniture no later than Nov 5th, 08. Needless to say it has not come as of today the 20th of Nov. None of my calls were being returned until I called the Head Franchise in Wisconsin then a man from the Charleston warehouse called me, he just started yesterday and tried to be helpful but he said that my furniture was not on any schedule top be delivered in the near future in fact it's not scheduled to even be shipped from a warehouse in Mississippi until Dec 26th. And that is not guarenteed. Then the kicker is I received a free promo cruise that I sent the paperwork in 2 weeks ago and they had 72 hours to contact me for scheduling and have I heard from them? Of course I have not! I will never, NEVER deal with Ashley again, my friend went to Rooms to Go and ordered her furniture last monday and received it last Wednesday at her home-That burns!

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Chad Bradley
,
Oct 11, 2008 12:33 am EDT

That stinks...

Read my complaint.

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Ashley HomeStore terrible company

Ashley Furniture in Fairfield CA has failed to deliver a China Cabinet. We ordered the China Cabinet on 26 July 08; for delivery on 31 Aug 08. When it did not arrive we called Ashley Furniture and were told that it would not be here until the 8th of Sept and would be delivered on 14 Sept 08 prior to 1 pm. When it again did not arrive we called and were told that it would not be delivered because it was broken. After several phone calls and a trip to Ashley Furniture store in Fairfied, they said it would be another three weeks before they could deliver another one. We were called on Fri. the 3rd of Oct that it would be delivered on Sunday the 5th of Oct. On 5 Oct we were told that again it would not be delivered because a piece was missing. WE have again called the Fairfield Store about the latest problem, and we did not received a solution to the problem. I would not recommend Ashley Furniture to my worst enemy.

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Anna
, US
Sep 25, 2009 1:29 pm EDT

I got a sofa and love seat from Knoxville Wholesale Furniture they carried it in and left I found that it was damaged. I called the co. about this and they refused to stand behind the warranty at all. I tried to get it replaced all they would say was sue us we are not going to do anything. So I call Ashley Furniture about this matter and found out that Knoxville Wholesale Furniture is the store with the warranty and they would have to stand behind it. But Knoxville Wholesale Furniture will not talk to me about this matter at all. The sofa can not be seat on the left side there is no support on that side and there a big gap between the seats that you can see the floor along with exposed wood also. So I am writing this to let others know about the store to save someone from getting in in this matter.

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Olso
, US
Sep 27, 2009 3:10 pm EDT

11/30/07--5 piece bedroom set and 2 lamps purchased from Ashley Furniture. Total cost with taxes and delivery was $1760.05. 2 lamps taken home by me.

MID 12/07—furniture was delivered. 3 pieces of furniture had chips in the marble, splitting in bottom layer on both nightstands, headboard piece was very crooked and off center. I denied furniture. It was all taken back. Because I had signed the store policy that there was no money back, only a store credit, I had to use the credit at their store. At first when I spoke with Mr. Murray, he wanted to charge me a restocking fee, not full store credit. He did not want to accept the lamps back that I had bought for the furniture. Then, I talked with Mr. Blake, who agreed to full store credit and to my returning the lamps.

Throughout December 07 and into January 08, I was at the store between 3 and 4 times per week. I’m sure this can be verified by their salespeople.

01/21/08--I used the store credit for 4 pieces of furniture. One I had to pick up at the store because it was discontinued. It was scratched and one of the handles came off, so I was given a slight discount. I picked this piece up at the store on 01/24/08.

02/03/08—I went to the warehouse to pick up the remaining 3 items so I wouldn’t have to take another day off from work and also pay for delivery again. I picked up a console which was fine. I had a friend with me to put the 2 nightstands together. Each nightstand had 4 legs over 2 feet long each. 3 of the legs on one nightstand were the same length. One was not. So it wobbled. I denied this piece. When I checked the drawers on the second nightstand, the top drawer would not close all the way. When I checked the wooden piece that the drawer rides/slides on, I saw that it was on very crookedly. Therefore, the drawer would not close properly. I denied this piece.

02/28/08—Still no replacement. I stopped in the store to talk with Rhonda Hallesy, the salesperson I had bought the furniture from. She had no knowledge of the next delivery. She told me to contact the store.

03/03-04/08—I called the store and spoke with Rachel. She told me that she would get back with me the next day. She never returned my call.

03/10/08—I went to the store because no one had been in touch with me. Mr. Blake, who I was dealing with from the beginning of the purchase, would not be in until 03/13/08. I spoke to Rhonda Hallesy. She still had no knowledge of the situation. Mr. Murray was asked who Mr. Blake reported to so I could contact that person. I was told it was only Mr. Blake. There was no one else to contact. He wouldn’t give me the name of anyone higher I could speak with.

03/11/08—I called the store to find out who Mr. Blake reported to. Mr. Murray again would not give a name, saying Mr. Blake was the one I needed to talk with. I told Mr. Murray that I was filing a complaint with Consumer Affairs. Once again I was told to wait until Mr. Blake came in. Mr. Murray mentioned that an email had been received regarding the prior pick up of 02/03/08. I did not want to discuss it further. To this day, I have not heard anything more on an email regarding any of this furniture.

03/11/08--I submitted a complaint to the VA Dept of Agriculture and Consumer Services--Office of Consumer Affairs.

03/15ish/08--Mr. Blake of Ashley Furniture called me requesting my cell number (instead of my home number) so the president could speak with me. I don't know why he couldn't talk on my home number? Mr. Blake offered to return the remainder of the money I haven't yet spent, but I had to keep what I had. I told Mr. Blake that I only have 2 pieces of furniture right now. One of which is a piece that isn't in the group setting. It was pulled up on the original bill of sale on the computer by the salesperson because it was the same manufacturer. It was ordered along with the bedroom furniture unbeknownst to me that it didn't belong. I still, also, don't have the 2 night stands that I rejected on 02/03/08.

Today is 04/30/08. 5 months to the day of ordering the original bedroom set. Per the Office of Consumer Affairs, Ashley Furniture is being uncooperative. I have not been notified either by Ashley Furniture. I only had 6 months to use my store credit. It is up in either June or July.

NOTE: DECEMBER 07 I had gotten rid of my original bedroom suit for the new delivery. I have clothing and other items laying around my bedroom either waiting to go into the “new” furniture or on the “new” furniture. The other items remaining in my bedroom are in disarray because I can’t set it up without the other pieces. My bed is on the floor because I had gotten rid of the frame for the new bed.

I believe I have been beyond patient and understanding in trying to amend for the original bedroom suit. At this point, I don’t want any of the furniture. This furniture ordeal has been a huge annoyance and nuisance, caused disruption and disorder in my home, time and energy trying to replace it, pick it up or just FIND the furniture pieces. When I look at this furniture now, I don’t have the happy, excited feeling one should have when “getting new furniture”. I would like to be fully reimbursed, and this frustration be brought to an end. I’m sure the people at Ashley Furniture are tired of this ordeal, also. Really, I need to get bedroom furniture. I can’t find anything in my bedroom, and I’m tired of sleeping on the floor.

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Jdog
Arlington, US
Jun 04, 2009 7:26 pm EDT

I agree Ashley is the worst . Everyone makes mistakes, but it is up to the company to make good on the mistakes made, and that is where Ashley FAILS.

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Ashley HomeStore dissatisfaction service

I purchased a new home and bought a leather sofa from Ashley. The sofa have had several problems ranging from holes in the leather to defective frames. I think they are getting this sofas back from other people who found the defects and they are repairing them and delivering them to other customers in hopes that they don't find the same defect. I have spoken to Bridgette Boswell several times in regards to a refund due to this being about the 5th or 6th delivery that they have had to come back and get. They are wanting to offer me a store credit and no refund...I was recently advised that Ashley "DOES NOT" give refunds. The only other sofa that I liked is $400.00 more than the sofa that was originally purchased. I asked if they would give me a refund if the new chosen...more expensive sofa was defective. I was advised that it would have to be reviewed and that they could not guarantee me a refund at that point. I do not need any additional furniture for my home right now. So therefore, I do not need store credit. I think I have been more than patient by waiting on Saturday for deliveries and pickups for several months. I ordered Ashley furniture from a little country store...the furniture was delivered in box and I had not issues with i. When Ashely in Plano delivers... it is never in the box therefore, I am strongly feeling that this is refurbished furniture. I can just about promise that this will be my last purchase from Ashley...if they cannot offer refunds... they must know their furniture is faulty. Roomstore gave me a refund on bedroom furniture due to the issues that I had with it (several deliveries and pickups)but as I said... they did refund. Ashley wanted to come out and see if they can repair the sofa... well, I actually paid for a "NEW" sofa. So, if they want to repair the sofa... they can refund some of my money and charge me a second hand sofa price. I am new getting ready to tun tot he BBB and see if I can find out who the owner of Ashley is. Wish me luck!

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oliver88
Walden, US
Sep 13, 2009 9:34 pm EDT

I have purchased from Ashley and had a great experience. They are independently owned so maybe thats it. I bought in MiddletownNY and its awesome!

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7:33 pm EDT

Ashley HomeStore broken furniture, independently owned store doesnt' care

My husband and I went into our local Ashley furniture store for a tv stand and walked out with $4000.00 worth of furniture.
A tv stand, loveseat, sofa, rocker/recliner and three stands. Six of the seven pieces had issues with them. The rocker/recliner had rips in the leather and looked like it had been dropped. the leather is coming off the back of the sofa, the coffee table had a crack and I refused it, the corner stand has a gouge in it and the tv stand was put together wrong and the door would not close.
The salesperson, the owners son, said to call if we had any problems, when I did call that day and the next he quoted me percentages of happy customers and that I was in the 1% of unhappy people.
He referred me to call the warehouse, I did and got yelled at by the person in charge when I told him it looked like second hand furniture, he threatened to hang up on me.
The store manager is the nephew of the owner, he yelled at me saying I must have damaged the furniture myself because I didn't report it when the delivery people were here . I have their paperwork saying we have 72hr from delivery...
They finally came to the house & took the rocker/recliner to have it repaired, we have not seen it yet!
Why would you REPAIR a NEW chair, I want a new one! They also took the tv stand to have it reassembled.
The salesperson, owner's son, said they came already assembled to the warehouse. The delivery guy said he assembled it and it was very difficult to do?!?
After two weeks and multiple phone calls, we got the tv stand back with the wood dented on the door. The owner's son said they could use some touch up on it, but my husband refused, the wood is dented! Touch up won't help...
They are ordering a new door...and we still haven't seen our Rocker/recliner.
PLEASE DON'T BUY ANYTHING FROM ASHLEY FURNITURE HOMESTORE IN PLATTSBURGH, NY OR ANYWHERE ELSE
We are hoping the BBB can help us, otherwise, small claims?

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Peggy McMillan
, US
Aug 29, 2015 10:16 pm EDT

Had almost the same experience 15 years ago ..when they were on Margaret St... bought 5000.00 worth of furniture, the bunk beds were wrong, my table base was wrong my chairs were wrong, when I call for my sofa and love seat not there, ordered 6 months in advance. My delivery showed up wheres my bedroom set..called store.oh my people delivered to Malone..days later, called again, " My guys are putting on all the knobs..finally showed up..guys started putting on knobs, I said I thought you already did this, :My boss lied", Wheres my couch, "they sold it, thought they could get it in time but Ashley shut down for 2 weeks, Boss didn't know".. When finally arrived ripped, paid extra for special treatment of fabric, the crew grabbed out a can of furtnutre scotch guard and sprayed in my home. 1000.00 cost me for this. Will never buy when the same people are in charge.

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sellstj
Lyon Mountain, US
Jul 09, 2010 8:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The bad comments are not warranted for 2010. I had a very pleasant experience shopping at Ashley Plattsburgh. The furniture was delivered on time and the price vs. quality is very good. One table had a broken part and the delivery staff ordered another table. A week later the new table was at the warehouse and I picked it up.

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leafa
Keeseville, US
Mar 31, 2010 1:56 pm EDT

I'm suprised to read all of these bad reviews compared to the experiences we have had there. Although I am aware that usually when people write reviews and comments it is usually because they are pissed off and wanting to warn others, not to praise. Our first purchase was an oversized couch and loveseat which we had delivered. Our apartment entrance at the top of the stairs is hard to position around, it being a longer couch than normal, they did a great job taking care not to damage anything. We returned to purchase a dinning room table there that we picked up from the warehouse where they were very helpful and were sure to have us inspect the furniture before we brought it home. We are going tonight to pick up the matching chair and ottoman, now that we have room for it since moving, and I am confident that I will have a pleasant experience. I'm sure there have been some people who have had bad experiences, for which there could be many explanations. They unknowingly hired some "bad apples" or maybe some buyers just aren't experienced enough to take the necessary precautions, i.e. inspect it before you leave or refuse it upon deliver or pick-up. Don't take it home and then expect them to take it back later, who knows what you might have done to it. Or upon delivery, except it and call the store when they leave.

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PrincessAB
, US
Feb 16, 2010 12:20 am EST

Ok I never write comments on crap online but reading how he wanted someones credit card number over the phone ponders me if it was the same guy who stole my parents identity from there when they purchased 2 recliners yes folks identity theft! They supposably fired the worker for it bc with my parents was god knows how many others! It was terrible and such a time consuming process they should of got the chairs for free! I am 22 and am looking for a place myself but will NOT be furnishing it with ashleys furniture and it does suck there isn't many other options but me n my fiannce will pay whatever mileage delivery fee from Burlington Vermont to save our credit and not give those ###s the time of day! My parents r truly wonderful people far more deserving than that! Although the chairs are in fine condition DONT chance it! Even if he WAS fired those money hungry ### better kno who their hiring!

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Anamandy
Crown Point, US
Sep 12, 2009 11:38 pm EDT

I contacted the store to ask them if they had overstuffed chairs with ottermans available. I was informed by the sales person that they did. That night, I saw a commercial, one of many, on a sale starting this coming Monday, September 14, 2009 for a $ 399.00 sofa. I fell in love with the tomato red color and the fact that they had a love seat, a overstuffed chair, and an otterman available in the same style and color. I decided then that if I liked the items I would purchase two chairs and two ottermans to flank my fireplace on either side, the sofa and love seat. If I also saw new end tables and a coffee table that I liked I would purchase them too.

I contacted the store and spoke to another sales person (the one I originally spoke to wasn't available) who had no idea about the sale. He then told me that the sale was already on, when not ten minutes before I again saw the same ad on tv which stated that the sale starts Monday, two days away. When I informed him of this he started an argument with me and told me that if I wanted to get the sale price I would have to give him my credit card number and make the purchase ove the phone, sight unseen. What, is this person nuts or something? This idiot expected me to give a total stranger my credit card number to make a purchase for something I didn't even get a chance to see, much less sit on to test for comfort. I told him his proposal left a bad taste in my mouth and that I don't approve of such bad business practices. He then told me that if I come in Monday I will get the sales price even though, technically, the sale is over.

I hung up and was so pissed I called again and asked to speak to the manager. The girl who answered the phone wanted to know who I was but since I never gave my name to the salesperson to begin with I told her I didn't think that was relevant. She then puts on the same salesperson who is clearly disguising his voice, all the while trying to control laughing as the girl who answered the phone was outright laughing in the background. The imposter manager told me that there are many sales running all the time. In effect, there is always a sale on and if I come in the store I will receive the items I saw at the sales price. But how will I really know what the other sales prices are on the other furniture I saw if that sale is now off? All I know is the sales price of the couch I originally saw in the tv ad. Seems like I will get a major screwing if I purchase my furniture there. It will be their loss because I was planning on redecorating two homes. I will go anywhere else but Ashley furniture. I have since contacted Fleming Fine furniture in Malone, NY and apparently they have sales people who are adults and are serious about sales and customer satisfaction.

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ttolsen
Morrisonville, US
Apr 22, 2009 11:27 am EDT

Well, another one bites the dust. I bought from them and went through pretty much the same thing. It is a sofa and loveseat. The sofa had a small piece that was coming undone. We received a discount because I was going to fix it. We picked up our furniture at the warehouse, so of course we didn't sit on them and inspect every seam. We got them home, and first when the loveseat cover was removed, there was a very small tear in the arm. Yes, I did take pictures which show the time and date. The loveseat also had pen marks or something on it. We sit on the couch and hear this clunking noise. Then I contacted the store immediately, being referred to the warehouse. The man who I spoke with was anything but a customer service rep. He wanted me to want the cuchion cover. I said "NO" it is brand new. This man said he would contact service and they would be contacting me, never happened. I called back 6 day later and the service man had no knowledge of my call. We set up an appt. The day comes for the appt, I receive a call that I have to transport the loveseat back to the store to be repaired. I asked about the couch with the noise, they had no knowledge of it. The boss of the warehouse - Jack - told me that we must have tore the loveseat when moving it in and this one is good- we twisted the couch through the doorway, that is the noise. I have never heard of being able to twist a couch through a doorway.
I am contacting the BBB in hopes of some actions.

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Garfield11
Bloomingdale, US
Mar 09, 2009 7:43 pm EDT

If you folks decide to take these ###s to Small Claims court make sure you have PHOTO'S OF EVERYTHING, and if your camera is able to make sure it puts a time and date stamp on EACH phot you take of the stuff. Always remember a picture is worth a millon words when proving the fact that ###s DO indeed exist and they DO seem to live at this furniture store. I have never bought anything from them but after reading the complaints I am surprised to hear they are still in buisness. Maybe someone should contact the furniture makers and tell them how their product is being represented. Most big name brand companies don't like unhappy customers and may just revoke the dealers right to sell their product. This kind of thing has been known to happen. Hit the slime where it hurts the most...IN THEIR WALLET! If they have NO customers then they will be out of buisness. No money means they will be on the street to live...

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coolcalmcollected
, US
Jan 24, 2009 8:42 pm EST

Wow! We had the same abusive experience. We had a rocker recliner that I didn't notice that the frame was broken until later that day. Obviously, we didn't break it. They REFUSED to replace it even though it was later that day. The owner's son, a corporate genius-NOT, said that "it's like a Cadillac. You see, when you buy a new car, they don't replace it, they fix it." What insight! A Harvard graduate I believe. They do not care about customer service at all. What's sad is that people in the Plattsburgh area don't have many choices for furniture stores so their stuck with that ignorant bunch of ###s in downtown Plattsburgh. I would love to see this store closed and nothing would be better than to see that family living on the streets. Karma!

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christine
mineville, US
Dec 18, 2008 10:50 am EST

I completely agree with you. We had a VERY similar experience and also filed a complete with the BBB. Same experience with owner's son. Also, we were told that the damage to our furniture was from furniture abuse and all we have done is use it for sitting/lying on.

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Ashley HomeStore harassment

Be careful. Ashley Furniture allows a company called TRS (The Rental Store) who is actually a collection agency, to review your layaway file so that TRS can call and ask if you want to get your furniture earlier they will finance it. It is a rent-to-own that costs 3x's the amount of the furniture. TRS has harassed me & made illegal threats. Don't fall into this trap! The poor will have more to lose! Keep notes if you do business with TRS. Not that it will help because managers did not last at the store that I did business with, so whatever was said to me did not mean anything. Read your State laws on rent-to-own and harassment by these type of companies.

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rebecka
,
Nov 17, 2008 9:58 pm EST

i had planned to buy some stuff threw ashly but was told that i needed to verfy info and trs would finace my suff they said i would have to fax some verifacation of employment and residance when i called to to them i could not get prof of employment cause i lost my job they told me they were going to charge my cc still and i could not get the money back because the store allready ordered the murchandise when earlyer they told me it had not been ordered? what do i do they charged my cc and canled my oreder

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Ashley HomeStore fraud and scam

Sat on a very comfortable sofa in store in Brandon, FL. Sofa was delivered yesterday and it sat like a picnic table. Immediately called store, salesman said I had to call Customer Care, CC said unless it was "damaged" they were not going to pick it up. I was supposed to have received pamphlet advising me of my refusal write but did not. Salesman said he did not know what Customer Care was talking about. Finally spoke to manager, was told foam would "break down" and become comfortable but no guarantees. Personnel are not "personal". Do NOT buy from them.

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Projectchris
, US
Feb 20, 2020 5:34 am EST

I was a victim of inside employee scam . they had my social security number and used if the purchase furniture. I was alerted by third party companies of the transactions. Ashley put this on my credit report and has not pressed charges against the employees

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Ashley HomeStore fraud and cheating

Ordered furniture on Labor day, paid $4000. right then. Promised delivery by weekend. They called, said it would be another week. 2 weeks later delivered 2 pieces, the bed frame and mirrored chest. Almost 2 weeks later finally got mattress and box spring. My last piece is due to be delivered Oct.2nd... we'll see. Needless to say I canceled my other item I ordered and am waiting for my check. Just called corp. number for the 3rd time today. If I don't get my check and the last piece soon I will go to the news station and give them some well deserved airtime on how they do business.

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Update by Valerie
Oct 05, 2008 11:41 am EDT

I was employed by Ashley Furniture Corey Baker! What a disgrace to Ashley Corp. Corey Baker put you in a position to take advantage of the customer, to take their money, and leave his managers to try to explain! There should be a law against "pretending" to be Christians. Corey Baker hides behind Christianity. He cries at meetings, speaks of his loyalty to God! I thought we all had the same God until I became employed for this crocked company. His corp "staff" consisting of his church members, pretending to be HR etc. Corey Baker has fired anyone that was smart enough to know the real Corey Baker-He did not stand behind his managers he was quick to throw you under the bus. Corey Baker reacted on hear-say. In which I am surprised he hasn't along with HR been sued for firing corp. staff without any reason but hear say and taking action against managers due to hear say. There are laws against that Corey Baker.I feel so sorry for all the customers that loves Ashley Furniture-Corey Baker has ruined it in the Columbia, SC area.The satisfaction is knowing your day will come!

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Lane Heath
Charlotte, US
Sep 19, 2009 12:10 pm EDT

I ordered furniture from ASHLEY in March of 2009, paid them $500.00 up front which is what they requested at the time I ordered. It took them two months to deliver a mattress set and another two months to deliver other parts of the order. I purchased around $1200.00 in furniture being careful to pick items within my income range. At some point and time a third party came into the picture and wrote the order up for a purchase of over $5, 000.00 which is absurb. I 'm still trying to speak with an Ashley representative about this but I'm having no luck doing this. I need help asap.

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Big Bank
cincy, US
Feb 13, 2009 3:12 pm EST

I too was a manager for Corey in my first ever career venture. It took me a while but I was able to see through his crap. He is by far the biggest liar/hipocrit I have ever met. My wife warned me from the begining. I eventually had enough of his crap and moved on to bigger and better things. I'd like to know what Corey is doing now. He should be in jail!

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Ashley HomeStore awful experience

Again, beware of Ashley Furniture. There is a reason why it is reasonable, it breaks after a couple of years and even the after market insurance company Guardian Insurance Furniture protection insurance will not cover their workmanship. What does that tell you! I purchased a dining suite and bedroom furniture to the tune of $10, 000.00, and I cannot close the table because of poor workmanship. Ashley furniture do not have good client relations. I purchased Guardian Insurance and they refused to fix Ashley Furniture. So beware of the after market furniture insurance also, Guardian Insurance. Run and Run Fast from the A. H.'s

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Telma Torres
Laredo, US
May 03, 2011 10:52 pm EDT

we have tried to contact you and there is no response. Can you please contact us as soon as possible to [protected]

Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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