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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J
12:34 pm EDT

Ashley HomeStore peeling leather sofa; broken dresser legs

Back on October 2005 my wife and I came to Florida to do a final walkthrough on our newly built home. At that time I was employed with a CPA firm in New York City and my wife had a year left in finishing her degree in Education. We finally moved to Florida in January 2007 as soon as my wife received her degree. While we were in Florida during October 2005 we decided to go to and shop around for furniture. Our bad luck brought us to this gigantic showroom called Ashley Furniture. We decided to go ahead and buy furniture even though we wouldn't be living in our new home for about another year. To make a long story short we bought a sectional leather sofa (the name of the sofa is the Sonoma-Taupe) along with the Alpine bedroom set. The furniture was delivered within the week that we were on vacation doing the final walkthrough for our new home. My wife and I checked the furniture very carefully and numerous times before we signed off on the delivery sheet.

In January of 2007 we finally moved to Port St. Lucie, Florida from New York City. Basically everything was in place for us with our home. Within the first seven months of using the sectional the leather began to peel off and also the springs on the middle piece of the sectional began to protrude out the back of the sectional to the point it looks like it will rip through the leather. I was furious. I couldn't believe what was happening to our leather sofa after having spent almost $2, 500.00 on it. My wife and I decided to go back to Ashley Furniture where we purchased the furniture and see what is going on with our sofa. To make a long story short no one was able to help us. They told me that the warranty was only for a year and that it is expired. I told them that this is a manufacturer’s defect and that leather should never peel like that and the springs should never stick out like that especially since none of us sit on the middle part of the sectional. We left the story so angry. After going to the store several times I was told that nothing can be done. The peeling on the leather is now about the size of a basketball. I said to myself how something like this can not be covered since it is clearly a manufacturer’s defect. Yesterday 08/20/08, I said screw this and went back to the store. I took several pictures with my digital camera showing all the manufacturing defects. I spoke to a manager at the Ashley Homestore in Stuart and was advised to call customer service.

After leaving the store I went home and immediately called customer service and was told that even though my sofa has a warranty for 1 year the leather part is covered for three years. They said that a repair technician will call me within 48 hours and setup a date so they can come and look at my sofa. I told them that this sofa is beyond repair and that I am not looking to have it fixed. It is clearly a manufacturer’s defect on the leather and that I either get a full refund or a store credit for the entire amount. I was advised that the first step is that someone needs to come out and look at the sofa before anything can be done.

Now to the part of my bedroom set. I ordered my bedroom set in October 2005 and was delivered within a week to my home. I asked the delivery people to place the bedroom set exactly where my wife wanted it placed so we wouldn't have to move it again. The bedroom set wasn't used until we moved in January of 2007 to our home. So for the first year until we moved it sat where it was placed by the Ashley delivery people. In January 2007 once we moved we had DIRECTV come and install the cable to our bedroom. My wife and I had to move her dresser o the DIRECTV person can hookup the cable since the cable outlet was located behind her dresser. We picked up her dresser to move it about a foot or two out of the way. As soon as we put it down her dresser almost fell over. We looked and to our surprise we noticed that the leg of the dresser was broken off. Immediately we but the dresser on its back side to see what was going on and we noticed that the leg was not properly attached on the dresser because it had been broken off. Basically the delivery people knew that the wood part where the leg and dresser connect was broken so they took it upon themselves not to tell us and just put the leg under without it being secured on the dresser. I have a three year old in the house and god forbid she leaned up on the dresser and it fell on her. I called my father-in-law who is really handy and he came over and fixed my wife's dresser within an hour.

I then told my wife and father in law to check the rest of the bedroom furniture including my chest drawer and he two nightstands. We picked up the chest drawer and everything was fine. We picked up one of the nightstands and it was fine. We then picked up the other nightstand and guess what; the leg on the nightstand was also broken. At this point I was furious. My father in law fixed that as well since calling Ashley would do me no good.

Is this the way you treat your customers. You should be ashamed of yourself. I will never ever in my entire life buy another piece of furniture from Ashley, neither will I recommend any of my friends and families from buying furniture form you. I will wait and see what the outcome will be with my leather sofa since the leather is covered for three years which would expire for in two more months 10/2008.

If I do not reach a resolution with Ashley I will file a report with the BBB, the consumer protection agency, the local news in my area and also will take Ashley to small claims court. Ashley you have left me NO CHOICE. I tried to do things the nice way but I will not be taken advantage by your deceiving customer practices, lousy customer service, incompetent sales people and most important your cheap furniture that you do not stand behind whatsoever.

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jumpinjackieflash
, US
Aug 25, 2013 3:55 pm EDT
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To Smart Shopper 2 - Ashley Furniture is not a cheap store and they promote their furniture as good quality. No matter what, it is NOT OK for a store to sell something as leather that is basically a painted-on coating that looks like leather. They are ripping off people who may have saved money to have nice things and it is WRONG to do this. The furniture industry deserves a huge class-action lawsuit for promoting this garbage as leather! People purchase goods based on marketing and if the marketing is LIES then the consumer will always be at a disadvantage.

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AmberE
Stuart, US
Apr 22, 2012 3:48 am EDT

We also had a terrible experience with the Ashley store in Stuart. We bought a leather sectional and ottoman. After pushing our delivery date back several times and being told we were on a waiting list, our ottoman finally was delivered nearly 3 months after we bought it. Had I been told originally it would take so long I would have been ok, but, going from an estimated 3 weeks to almost 3 months is unacceptable. The manager I spoke with didn't seem to care that I was pissed. Telling me he could refund my money and I could buy a ottoman elsewhere. That wasn't something I was willing to do since the ottoman matched the sectional I already had. Eeerrrggg. They made me so mad. I let them know it, too!

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Smart Shopper 2
Jensen Beach, US
Dec 31, 2011 5:33 pm EST

Have you ever heard of the expression " You get what you pay for "? Next time you're purchasing furniture, buy better quality merchandise !

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mrsindiana
churubusco, US
Jan 20, 2011 5:39 pm EST

Too bad for us...lesson learned!

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mrsindiana
churubusco, US
Jan 20, 2011 5:39 pm EST

Same thing happened to us and ashley furniture could care less! Never buy again!

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kristy stauffer
lebanon , US
Jul 14, 2009 9:36 pm EDT

if you file a complaint let us know i will file complaints with you on ashly as well my furnature is falling apart and they are not older then 2 years old my living room funature is a year old and i took a warenty out on it they will pull a fast one not to fix it the next time you get furnature get lazyboy or brohil that is what i am going to do i am sick of ashly furnature and their poor craftsman ship in furnature.

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kristy stauffer
lebanon , US
Jul 14, 2009 9:30 pm EDT

ahly furnature is junk they are over priced for less then quality work i spent 3, 500 for living room furnature at a local furnature store they were late with my order for one and things were done half fast for two the second week i had my furnature it was splitting the wood . news flash it is all compressed wood it is not real wood they claim it is . false advertisement. everythin g ashly furnature makes out of reading, pa is junk.
i got a bed room set about 3 years ago it is broken already i spent 3, 500 on bed room set a mirror, head board bed frame a matress and box springs 2 dressers the dressers broke the secon week i had them the bed room set is worthless now.

ashly furtanture is junk furnature and never again will i deal with them

brohil or serta is the best i think to deal with not ashly furnature. they say they honor warenties yea like a donkey in a a** kicking contest they do . beware to all buyers ashly furnature is down right a crappy company to deal with even there dinettes are junk to mine is broken, aww live and learn they say i will use my tax refund to buy better quality furnature like lazyboy not ashly furnature anymore. they need to be caught and punished like any other company that makes crappy furnature.
retailers should boy cott ashly and may ashly furnature will make better qyuality merchandise!

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Neha
Lawrenceville, US
Dec 08, 2008 12:16 pm EST

Hi Jimmy, I also have the same PEELING RECLINER. I also have an extended warranty with them but they wont cover this problem. I have been to the store and calling the customer service but no one is helping me out. I am getting ready to launch a complaint with the BBB.

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T
10:35 pm EDT

Ashley HomeStore still haven't got my furniture

This has been the worst company to deal with... First of all I ordered my furniture almost 3 months ago
everytime i call they give me a run around saying it will be another week... Well it's been 3 months already
Getting a bit worried... I called today and they told me the store went bankrupt and some other company took over... so I am worried i will never get my furniture. I still have the receipt so I am going to get a refund because I will never get my furniture... I would not recommend buying anything from here. I have read the [redacted]s and its been a nightmare for people... Next time i will research before i buy!

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Starryn Merritt
,
Aug 30, 2008 8:13 am EDT

The Sales Manager at Ashley is terriable. Bruce Wink of the Athens store is rude. Never shop at Ashley. I have brought a lot of my funiture there and it will not happen again. Corporate office was no help. The manager at the ware house was fantastic Thanks Rick...

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Christina
,
Aug 21, 2008 7:32 am EDT

I have a friend that works at Ashley in Augusta and they DID NOT go bankrupt, but they were bought out by another company so I can't imagine that someone who worked there would say that. According to my friend they have been in negotiations with this new company for 2 1/2 months and thats the reason why you probably haven't received your furniture.

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M
9:25 pm EDT

Ashley HomeStore rip off

Here is what has happened to me... I reported problems that I was having with my sectional/sleeper to a customer service rep approx. 1 week before the factory warranty was up back in april. After a service person came out and saw the couch, he said the store would pick it up and take it back to the store to fix it. Then got a call stating that the couch would be best fixed if I turned it into montage furniture services. I did and they sent someone out who did a temp fix until parts could be ordered. Parts were supposedly ordered and the same repair man from the retail store came out and said "I can't fix this!" I will have Courtney from CS call you this afternoon and we will arrange to have it picked up. She called and said that there was a misunderstanding with montage and that they would order the parts and have them sent to my house directly and if they weren't there within 2 weeks, they would refund my money. I received to packages, one was for a cushion cover and one box was foam padding. The parts to fix the sleeper mechanism and frame were not sent at all. On the day after the 2 week deadline, I called Courtney at the retail store, and told her that I was done playing games with Ashley furniture and montage, and that I was going to be contacting the BBB and Illinois Attorney General's office, and that I was looking into a class action law suit with a few other people that have had problems recently. She said that they would give me a refund and arrange to pick up the couch. Montage called later that day and said that I had all of the parts needed and I just needed to make an appointment for them again to come out to the house. I called montage back requesting a manager contact me, because again there was nothing delivered to repair the sofa. The problems that I have are that Ashley should have resolved this from the start. I have been getting the run around going on 4 months now, with no resolution. This sofa is now in worse condition and the hide a bed is now so broken that the metal is now digging into the hard wood flooring. I have had to take off time from work 3 times now for them to come and say each time I can't fix this. I was promised a refund, and then the owner's wife, who happens to be the office manager as well, states that courtney didn't have the authority to decide the refund and that they feel that they are not responsible and that it is up to montage. I purchased a set of couches before this set from Ashley Furniture, and had them for 8 years, and I gave them to my brother, because I wanted something new. They were a fabulous product that are still in better shape than what I have now. I asked the office manager how she would feel if she spent 1800.00 on a sofa set that didn't hold up more than a year? She said that Ashley doesn't have the best furniture... they have the best for the value. I think this poor representation and doesn't say much for your company, because up until now I couldn't have had better things to say. Now I tell everyone how bad of an experience I have had. I am writing this to the Corporate office with hopes that you can help me and I am very impressed that you offer such a extensive website to use as a contact for problems with products and retailers. I was told by the office manager that "Ashley Furniture is not the best, but the best for the value, that is why we only offer a 1 year warranty!" That is ridiculous- Do you think we can get enough people together to get a class action law suit? Let me know because this cannot keep happening.

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Melvin
, US
May 28, 2010 4:06 pm EDT

I had purchased a bedroom set from ashley furniture paid 1500.00 for it the sales manger told me it was on back order for 4 to 6weeks i said okay on the 6week i got a phone call stating that the bedroom set is now discontinued and i would have to pick a different bedroom set from ashley furniture they would not give me my money back so i could buy a bedroom set somewhere else i like...what they did to me and my family was wrong now i eather out the 1500.00 or I'm stick with something i don't what nor like...

i have talked to a couple of other people about this and they said this has happened to them so please don't support them will just rip you off.

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patricia epperson
fithian, US
Apr 14, 2011 6:42 pm EDT
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It took me 3 months to get my bed. I was never called by them I had to call the Peoria store and be transfered to customer service in Champaign., all this time my new matress and box I purchased from them was on my floor and as I am 62 with a bad knee trying to get up and down from this was quite painful. There is no customer service there, they gave me so many stories I could have written a book. iF THEY CAN NOT GET A BED FOR 3MONTHS WHY ARE THEY SELLING IT? THIS WAS THE LAST$2000.00 THEY WILL GET FROM ME!

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jtk2
Hoover, US
Jun 02, 2010 6:43 pm EDT
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I have had it with Montage and Ashley! I was given the run around for a month and received a letter stating they were not going to repair or replace my furniture because the plan excluded wear related issues. I purchased my furniture 3 years ago and was using the products that were given to condition and clean the leather. They sent out one technician to evaluate my furniture and determined that my damage was due to dry rotten of the leather which is a manufacturing problem (so I was told). According to the customer service rep. manufacturing problems are not covered. However, if the furniture was ripped or punctured it would be covered if it was not due to abuse. Go figure, if it had been ripped or punctured then that would have been their excuse not to pay. I have requested to cancel my policy so that I may seek legal advice because as long as you have a plan they request you to use their arbitration. Can't believe it? I am so ready to give this company exactly what they deserve!

I am willing to start a class action suit on this!

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clargila
Little Rock, US
Oct 14, 2009 12:39 pm EDT

I have had two bad experiences with Ashley's. My second problem is with the replacement furniture that I purchased with the refunded store credit from my first purchase. There is a whole other story about that.

I purchased $2100 worth of furniture from them from Ashley's in May of 2005. One of the pieces was damaged and I called Ashley's and they sent me to Montage. I then called Montage which took me through the "fax me the receipt and until I get it I cannot do anything for you". So I fax them the receipt. They finally call and schedule for someone to come out and look at it. The guy was here for all of 5 mintues, took some photos and then left. Two months later I finally get a letter from Montage approving a re-selection of the blanket chest but that the item is no longer available. I called Montage because my warranty states that if an item is no longer available then I can re-select all items in my orignal package. So I call them. Finally 3 more months later I get the approval. Then I get the information that even though I have moved out of state that I have to get my new items from the orignal store I purchased it at which happens to be 900 miles from me. So I say fine, I go back to the state pick out the furniture I want which is supposed to be $1800 worth (which Montage gave me) then the store says I only have $1500. So I have to get back on the phone with Montage. I then get it worked out and I am ready to pick up the furniture a month later (which cost me losing a 15% off sales offer). I go back to that state, rent a moving truck (on my dime), and drive it back to my new home 900 miles away. Now, a month later, I have to call Montage once again! I got the "I need you to fax me the receipt".

Once the furniture is picked up from the Ashley's store they have the attitude that it isn't their problem anymore. I will NEVER buy another piece of furniture from them again even if the same piece is twice as much at another store. Montage is the biggest BS I have ever seen. It is sad that they can do this to you. Everytime I have called them it has been the same thing. "I need you to fax me a copy of you receipt because my computer isn't showing me that you purchased this item." and so I read them my receipt word for word and it is still "I still need a copy of your receipt". I think they are hoping that I will do nothing more and give up but I didnt pay $199 for nothing. I also didn't spend $2100 on furniture to give up. It is just a big pain inthe butt.

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terrible bedroom suit
South Pittsburg, US
Dec 11, 2008 10:51 am EST

i tota agree with u.. i bought a bedroom suit for my granddaughter, will be a year in march.. i had alittle better luck than u..but they replace the furniture 2times and now the nite stand again needs to be replace..after a few weeks the paint starts peeling and it looks like where the furniture has set in a wet room.. i have finally gave up..was told they would get back with me but noone has and this has been over weeks ago..i have bought ashley funiture in the past but this has been several years ago, actually, about 20 yrs ago and i had good service from it but i am as everyone else i won't ever get anything from them again..

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8:47 pm EDT

Ashley HomeStore ashley doesnt honor their warranty

I will make this short and to the point. We purchased our first brand new sectional set and after a month reconfigured the set up in our room and noticed the metal framed recliners were rusted underneath. After muliple visits from their technicians and finally the store owner, they told us it was our fault and would not honor any warranty. Yeah, we caused a metal frame to rust after a month, good one huh? We took them to small claims court and learned that they (Ashley)issue the warranty and then the store owner decides weather or not to honor it. Is that fair? The magistrate judge didn't think so, so he ruled in our favor and do you think we have seen a dime of the money awarded? NO! This has to be the biggest joke of an owner who represents a company i have ever seen. Someone commented on another complaint site that they hope someone brings the whole company down in a class action lawsuit. I think that would be fitting. I would strongly discourage any one from doing business with this company if this how they handle customer sevice.

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cat
,
Nov 20, 2008 5:21 pm EST

If you have won in court, look at the back of your check, and put a lien on ashleys bank account .You will need court papers that show you won.This is what I plan on doing.

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12:05 pm EDT
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Ashley HomeStore junk and terrible customer service

We found all our home furniture at the Ashleys Home Store. Little did we know that in 4 months all our living room furniture would be sunk in & look 5 years old. We have to stuff it with pillows just so we can get up out of it!

We were told by the warranty inspector, that to fix it he would pretty much have to re-make it plus he would have to add some of his OWN improvements to keep it from sinking again! And the store manager said that the service tech usually will fix it better than the factory even manufactured it, then he basically hung up on us when we asked for our money back!

DO NOT shop with Ashleys! THEY ARE CRAP!

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7:40 am EDT
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Ashley HomeStore some facts

Even though all Ashley Furniture are independently owned and operated, the four in South Jersey, Turnersville, Northfield, Cherry Hill, and Millville are all owned by the Crest Furniture Company, the same people who own the Value City Furniture in NJ. First what anyone should know is that the company's employees do not last very long. It's a performance based job where the sales are paid 100% on commission.

Another is the experience in store does not compare to the experience after the purchase is complete and delivered. In the store everyone will treat you with respect (in the Millville store anyways). Everyone is professional and will try to help you out with what ever your questions and needs. When checking out, the clerks in the back do explain everything to you and advise you to read all the Term and Conditions for the store printed on your contract.

After that it gets a little difficult. First when going to buy you must keep in mind all the furniture, unless factory dropped, needs to be ordered and delivered; a process that takes 2-4 weeks on average and as much as 1-6 months on back ordered pieces.

After you receive your furniture you have a 1 year "manufacturer warranty" that supposedly covers you but customer service seems to be the main issue with these companies, and apparently other Ashley companies around the US. The store itself cannot help you much when it comes to service because it is a show room. There have been many times where a select few of the clericals in the back attempt to stick out their necks for the customers, as the company should do, in trying to bring customer satisfaction. This is how some of them don't last because they bring "problems" to the store where the store can’t really do anything for the customer.

Just in case you feel like cancelling your order after 3 days, there is a 25% restocking fee on the subtotal of the balance. It really hits hard. This company has had its fair shares of bad experiences. I advise future customer to pay with their Credit Cards. I know Amex has a stop payment feature and I am pretty sure other cards do as well. Just in case you have a terrible experience you have another way out other then being hit for something you had nothing to do with.

This review isn't written to bring down the employees of the company because they do what corporate tells them to do... there are really good hearted people working for them but stuck in a dead end. This is just a little something to possibly expect if shopping at Ashley's.

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Ashley HomeStore couldn't get replacement drawer guide and handle

This place blows I haven’t even made a payment on 5 000 dollars worth of furniture I bought from these yo yos big dresser drawer guide was bent and was hard to open and the handle broke off in my hand, the tech came to my house mar 11 08 it is now July and I still don’t have my 3 dollar drawer guide or handle It only took 3 weeks to get the whole dam dresser! I’ve spoken to many people there in Winston Salem NC. But they just give you the run around.the drawer is still unusable after 4 months, what a bunch of ***. They should have made a phone call and overnighted me the part. Right from the beginning.

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Ashley frustrated customer
Friendswood, US
Mar 15, 2014 3:10 pm EDT

Run away while you can from Ashley furniture! I looked everywhere for bedroom furniture and wound up buying a set from Ashley Furniture in Houston Texas. What a mistake that was. First they push you to buy their extended warranty that they claim can be used after 5 years if you don't use it. LIES. The trouble began on the day they had told be to pick up the furniture, (2 weeks when I made the purchase). They said that it was not available and would be another 2 weeks. I finally picked it up and when I opened it the drawers had been assembled at the factory incorrectly. I called them and the first thing they said, sight unseen, was that I broke them. Really ? 3 out of 6 drawers. After much haggling they agreed to send someone out, guess what they found, they said that it was broken by me. The extended warranty was not applicable. After much more haggling with their so called customer service they acknowledged that it was assembled at the factory incorrectly. They then said they would order the parts. about a month later 2 large boxes show up, . I called them and then a technician showed up about 2 weeks later. after he opened the boxes he determined that all the parts required had not been ordered and that the problem was not a standard repair because it was a factory assembly problem . He would make a report and they would reorder, . After not hearing from them for 2 weeks I called and they were back to, that I broke it. Next step Small claims court.

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Fred T.
W-S, US
Aug 08, 2009 9:46 am EDT

I have shopped and bought from this store several times and have NEVER had any problem what so ever with any furniture delivered. I love the people and the furniture you cannot beat the quality for the money.

Fred T.
Winston-Salem

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9:38 am EDT
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Ashley HomeStore they steal your money

I purchased a dining set. I have had 6 table tops in 3 months, all defective. My chairs are starting to crack in the seats. I finally, after arguing for months got them to give me a refund, BUT, they couldn't tell me if my Citibank Ashley credit card would only be credited or if I would receive a check. AND I would not get my delivery charge refunded, because they tried too many time to deliver the table top. THEY HAVE ALL BEEN DAMAGED OR DEFECTIVE! Not my problem, So now they are going to send another table top and I was told this is the last time, I have to pick one or the other defect or not. DO NOT DEAL WITH ASHLEY FURNITURE!

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Ashley HomeStore attention missouri ashley furniture customers

The Missouri Attorney General Jay Nixon is trying to alert consumers who have had problems with the COLUMBIA, MO Ashley Furniture store.

It apparently went bankrupt and was sold to the owners of the St Louis stores, and this must have affected many consumers.

If, like me you have been affected, or you are just interested; please click the below link to the Attorney Generals Press Release:

http://ago.mo.gov/newsreleases/2008/012308.htm

He successfully sued Ashley Furniture regarding the Joplin store which suddenly closed and had them ship $600, 000 worth of their stuff from Wisconsin to consumers in Missouri! Good man - lets support his efforts.

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powdermed
Linn, US
Sep 15, 2009 2:43 pm EDT

Ashley furniture is crooked as a dogs hind leg. I ordered a couch and love seat. When I received the articles I was really excited. Then the couch started looking worn out and the love seats arm popped if you sat to close. The cushions on both have started to callapse after only 2 months. I called Ashley and asked for them to take it back. They said they had to have a man look at it first. He came and put a piece of wood in the arm on the love seat and ordered what we thought would be all new cushions for the both items. We got the cushions, but we have to take the old worn out looking covers off and put them on new foam rubber. That is not what we were told we would be getting. I called again and Ashley told me they do not give refunds after seven days. I did not know this when I purchased the items. How do I know how the furniture is going look like after 2 months, it should still look like new, not like something that is 5 years old. So the man is coming to look at it again. DO NOT BUY FROM ASHLEY, I am very unhappy.

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3:18 am EDT
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Ashley HomeStore bad quality

After reading all of the reviews here about Ashley Furniture, I am very thankful that I never bought furniture from there. I never realized that Ashley sells the lesser known brand names of furniture as opposed to the more reputable brands like La-Z-Boy.

I remember when I was shopping for recliners I took a peak at the furniture at Ashley Furniture and right away, I thought it was crap. In my judgment, it's cheap quality.

OK, now I have to think of 22 more words to add to my reviews. Ashley Furniture stinks - what else can I really say?

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EABaldomero
Long Beach, US
Jul 12, 2014 12:32 am EDT

DO NOT WASTE YOUR MONEY ON THIS STORE. QUALITY AND SERVICE UNACCEPTABLE. We purchased a bedroom set together with couch which turns into a pullout bed. We got a couch but without the pull-out bed feature. We called them to have it replaced and they told us that we should have checked on the delivery day before signing the receipt. I let it go, thinking perhaps it was our fault for not checking everything. A year and a half after the purchase, our bed frame cracked! We paid 2k++ for a quality so bad. I feel cheated and frustrated letting our hard-earned money go to waste with such an awful purchase. I was hoping for at least the bed frame to last for more than 3 years. I called their customer service and they were of no help at all. They redirected me to the 3rd party company which services the extended warranty since Ashley only gives 1 year warranty for the furniture we bought (how convenient since from experience, their products last for a couple of months after your warranty expires. My recommendation for shoppers out there, find a reputable store which sells products which give you your money's worth. - so disappointed in this store.

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bond
San Antonio, US
Jan 23, 2009 1:04 pm EST

I purchased a microfiber reclining couch in February of 2008, within 4 months we noted that the left and right side seating cushions had sunk about 2 inches leaving the middle section much higher, also the back support part has no support left, a technician came out and said it wasn't a defect but normal wear called "body impressions" have never heard of such rubbish, I had previously had a couch for 26 years with no "body impressions" they refused to take it back and refund my money, a technician is now going to come out and re-stuff the couch with probably more low quality cushioning!

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Ashley HomeStore I'm mad

Bought with cash $1240.00 a new leather loveseat and when they called to say it was here I was so excited. My husband took the old sofa apart and out. Then they called back opps it came in but totalled totaled!... I said so you order a new one and its three weeks again they said yep. Then a week later they called back and said its here. I said ok that was fast. Once again my hubby took the sofa apart and out. Got there no loveseat they said it was a miss call that he had called about the totalled one again. Once again no apology’s no customer care. Soooo I said so when is the e t a on the new one the warehouse guy said oh the part should be in two weeks. I said what part we bought a new loveseat! We were told another one would be ordered just minutes ago. He said we are going to fix the damaged one and give you it. This is what we do I repeat this is what we do to everyone. I said I want what I paid cash for, he said it will be. I through a fit of anger. I said I want my money back they then said you can only get all of it less 30 percent. So I wait another mmmmmm god knows how long. For a repaired piece of furniture. What a deal!

I am so pissed I can't see straight. Do not shop here I give you fair warning. So I spent $1240.00 dollars and have nothing no sofa for a week now as my hubby said he would not put it back in the house again (the old one I mean). I should have bought japanese they do better work building and they treat customers with respect. Ashley is so awful so awful so awful so awful so awful…

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Lorenzo
, US
Oct 11, 2010 7:15 am EDT

We purchased 2 bedroom sets from Ashley's on 8-6-10. After the last promised date of 8-30-10 we still had not received phone call for delivery. When I called they told me the furniture was on back order. When furniture finally arrived to warehouse, scheduleing delivering was a nightmare. They kept changing delivery dates claiming I made changes or my husband made changes when neither did. Delivery finally set for 9/14/10(roughly 6 weeks after purchase). 2 days before delivery they call to tell me one bedroom set is broken and will have to be reordered, apprx 2 wks. They deliver izone bed. Whne we tested the audio it did not work. I called to make complaint and they told me they would send a tech out to fix it. One week later a tech comes out and tells us he does not know anything about electronics, wasn't even familiar with an ipod. He told us he was there simply to confirm it was broken. He orders new part and states it will be 2 wks before it will be delivered. We made some calls to CSM and they were able to 2 day expedite the order but not without many phone calls and messages. When new part arrives it does not work either. This new tech states that he does not think ac adapter provides sufficient power to charge ipod. He suggested we go to radio shack and purchase ourselves a different ac adapter. When that option was refused he told us he would place the order for a new part but it will probably not work either. Frustrated, I began calling CSM managers, their supervisor and the store manager. Of course, we never got them personally. We left messages and have not received a call back. We don't even know if we are going to receive a new part. Now, 4 days of work have had to be missed to wait on their people for no resolution! We did finally recieve the other furniture set and upon inspection the bookshelf is damaged. Now we are looking at a couple of weeks, maybe, to get new part. Teh customer service has been a nightmare. They have made no effort to even take an additional percentage off for all the problems and the fact that the bed is still defective. Of course they offer no returns. We are not even sure what other recourse we have. Please buyer be ware, DO NOT purchase anything from Ashley Furniture!

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Katie
, US
Dec 14, 2010 7:20 pm EST

Payed in full with cash for Chester drawer. Was told 6 to 8 weeks to deliver. As of now no furniture or refund. Last Friday local store shut doors to public an fired employees. Out of bussiness. Shipping problems. Where is my furniture ? Where is my money? Big mistake doing business with them. Avoid Ashely furniture store. Hopefully when I call their cooperate hq I will get some resolve, , , however I think I have been jacked.. During the whole ordeal, , I called every week for four weeks, , an the local customer service ignored my request for help in this matter. Something is not adding up here. If you want furniture look else where. three stores closed in this region all were so called franchises carry the name Ashley furniture.

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Mad in Grandview, Texas
Grandview, US
Aug 23, 2013 1:03 pm EDT

I purchased a sofa and loveseat from Ashley Furniture and I also purchased a "protection plan" the same day. The frame on the sofa and the loveseat broke less than a month after it was delivered. I knew I was going to be moving, so I waited until after I moved to have the furniture repaired. I called Ashley after I moved and was told they would NOT cover the repair because I had moved the furniture! They said to call Montage, the furniture warranty company (to whom I paid $250 to cover my furniture!). Montage denied my claim because the frame breakage occurred more than 5 days before I reported the damage! I called Ashley again. They said there is nothing they can do! I am MAD! I paid cash money for this furniture. It broke within a month. No one is willing to take care of the furniture.

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GT4671
, US
Jan 01, 2009 1:02 am EST

Over the last 14 months, I have spent over $7, 000 with Ashley Furniture, buying a bedroom set, kitchen set and 2 furniture sets. The one recliner couch keeps having issues with the springs falling out in the middle, making the middle cushion sink very low. They came out and fixed the same problem twice, both within a year, and now the 1 year labor warranty is up, and guess what, the damn springs are collapsed again, but this time, they want to charge me $45.00 per hour for a labor fee. The SAME problem has happened 3 times inside of a year, and now they have the gall to want to charge me for the 3rd repair? How would I be guaranteed that this time it'll be fixed correctly? This company sucks with their customer service, and I will NOT ever buy from them again and I will report them to the BBB.

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Dashghostman
, US
Feb 15, 2011 1:44 pm EST

We bought a bed for my little boys birthday. They promised to take down the old bed when they put in the new one.After canceling twice, they showed up at 11:15PM and said they wouldn't take down the old bed.He then told me "sales people will tell you anything to sell furniture".My kids were asleep so I sent them on their way and said we would reschedule.After 12 midnight a knock on the door, the driver left his clipboard.I have a new name for Ashley Furniture.I call them "Ghetto Furniture"...If you are smart you will steer clear of this place.

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mary bayze
, US
Jun 03, 2013 10:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My mother bought a couch by Ashley furniture a few years ago and never sat on it so three years ago we sat and after a few months the frame was no good. it sinks. I truely believe when Costco sells products their made cheaper but carry the name. I did check warrenty even if its passed the couch should not have done that. I will give Ashlley furniture abad rating everytime I get a chance.

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MihW45
, US
Nov 30, 2009 7:16 am EST

Ashley furniture in Jackson TN is glad to take your money but they will not give your money back at the store.

I found out the hard was I call and ask if I could get a refund, Bennett the store manage said sure I drove 50 mile to the store and was told that the corporate office would mail me a check.

The manage told me they did not need my business. All I wanted them to do was deliver one day early, I was paying $39.95 for delivery to my house.

I will never shop at Ashley furniture again.

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Fxmen
, US
May 12, 2010 6:24 pm EDT

I purchase sectional from an store that carries ashley furniture from day I had nothing but problem, I called to report the problem and made over 10 trips back to the store, the manager ordered new cushions for the sectional twice that not the problem the frame is shot from day one, after 7months the store manager finally advise that a rep from ashley would be out, to my surprise it was a repair man... Why would I need a repair man for new furniture guess what the repairman quote it was defective from factory... And stated that he would report to company... Well it's been over 6 months no response, I contacted ashley by email to complain no response.

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Alexa
, US
Jul 08, 2010 1:16 pm EDT

I ordered a sectional couch from ashley furniture. Nice couch, i'm pleased with the quality and the price was ok, but...

Don't believe what they tell you about when they will be able to have your furniture ready for you. We were told our couch would be ready the next week, and they'd call us that week to deliver it that week.

Turns out they either had no clue what they were talking about, or they lied to us. It took two weeks longer for them to get the couch in than they told us it would take! We were pretty disappointed, since we thought we'd ordered the couch in time for a party we were having, but they were so slow getting us the couch that we got it much later.

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B. L.
,
Jul 27, 2007 12:00 am EDT

I placed an order for couch/love seat and in turn canceled the order due to finding a better product at another store. I purchased through the free financing which is done through Citi Financial. The store manager told me that because this order was in route, I had to pay a 20% restocking fee or do a store credit. Obviously I will not pay the store 20% of a product I canceled. He then told me I had to use the store credit within 60 days, which is not an option as I do not need any further furniture, especially within 2 months. As a side note, their store credit is for full amount of purchase, which for me included a warranty on the furniture, delivery charge, as well as sales tax (not just the merchandise).

I called Citi Financial to insure I will not be billed for this order as it was canceled. They stated my account did show a authorization for the amount, but it was at a $0 balance as they charge will not go through until the furniture was sent. I canceled the the account all together so no charges can be made, and they stated they would send me a letter noting account was closed.

The back of the order form states "Risk Free Buying" - I don't buy that at all. This is more like strong-arm tactics. Has anyone else ever had this experience with this company, and if so, how did you handle it? I worry that they will come back on me for this canceled order, or place the charge on a canceled account.

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Ashley HomeStore they screw customers with hidden fees

Ashley furniture is eager to sell to people on credit. They make it sound easy, terms, etc. however when it is time to pay it is the most inconvenient payment process besides walking to the store and counting 300.00 in pennies. The stores won’t accept payments. There is no payment centre. There is no website on which to pay. You have 2 choices. mail a check, which they will tell you takes about 3 weeks to process; or, pay over the phone- which costs 15.00 EACH TIME. This is absurd, since the payment on my purchase was 18.00 a month. 15.00 To pay an 18.00 payment! And if you mail your check, which is guaranteed to be late-they charge 39.00 late fee! Talk about a rock or a hard place! This is why I will never shop there again. There is no reason to so brazenly screw customers that create the business in the first place!

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Jon Self
,
Jul 10, 2008 8:44 am EDT

Betty, I agree with you completely. I've been paying on some furniture I bought from Ashley's for about 2 years now. All my other bills I pay online. I'm sure they do this because they can hook people with easy credit, knowing they'll make profit from phone payments and late fees. However...I've since learned to set my checking account to make payments for me. They're automatic payments that are sent as electronic checks. Its a free service from my bank. I recommend you look into it...it's saved me so much money in late fees and phone payments.

- J

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Ashley HomeStore rip-off

I was very excited about purchasing my first set of leather furniture, only quickly to be sickened by the realization that I had been ripped off!

Within just a few months the colour began peeling off. After calling the company I purchased it from repeatedly, taking pictures and great heartache.

They finally swapped the sofa and loveseat out.

This was only after I was able to speak with someone else (not the original salesman/owner) who was somewhat honest. He admitted they had "gotten a bad lot". This set is doing the same.

Living with a nightmare again in Georgia!

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LOUISIANA70737
Gonzales, US
Feb 27, 2010 8:40 am EST

ANGRY CUSTOMER FROM GONZALES LOUISIANA
MY STORY HAPPENNED BACK IN MAY OF 2009
ASHLEY FURNITURE WAS RUNNING A SPECIAL IN THE RADIO
THAT IF YOU COME IN TO THE STORE & SPEND MORE THAN $500.DLLS
YOU GET A GAS CARD REBATE BUT YOU HAVE TO SEND IN THE MAIL
RECEITS OF GAS COUPONS IN ORDER TO RECEIVE YOUR GAS CARD.
THE WHOOLE ENTIRE MONTH WE HAD SAVED ALL THE COUPONS DID
ALL THE PROCEDURE LIKE IT WAS SUPPOSED TO, I EVEN CALLED
AFTERWARDS TO VERIFY IT WAS LEGIT, WELL THEY SAID IT WAS.
SO I STARTSENDING ALL IN THE MAIL GUESS WHAT? IT GOES A WEEK
2 WEEKS, 1 MONTH AND NOTHING OF A GAS CARD THEY ARE FULL OF BULL
WE SPEND CLOSE TO $1500 WE PURXHASE A SET OF MATTRESS ONE OF THE REASON
WE HAD CONSIDER BUYING THERE IT WAS BECAUSE OF THE GAS CARD. CAME TO FIND OUT
IT WAS A RIP OFF...VERY SADD STORY FOR THIS ECONOMY YOU REALLY CAN'T TRUST NOBODY.

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Ashley HomeStore defective furniture

On September 12 of 2006 we bought from this store some furniture. We did not get all the furniture when the seller promised we will (of course to make the sale). When the trucking company delivered the furniture the entertainment center was missing the glass shelves, and the guy from the delivery company wrote it down on the delivery sheet. They never sent those shelves. Last year, we sent them some pictures of the love seat and sofa where they could see the "leather" was fading. they emailed us back and said that they will take that furniture back. On October of 2007 we went to the store and picked other furniture to replace it, the person who assisted us told us that we will get that furniture on February of 2008... Its now almost the end of May, 7 months later, and we have not heard from them. Every month we have to pay for that defective furniture and still waiting for the glass shelves.

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Pat Des Fosses
,
Oct 19, 2007 12:00 am EDT

I ordered a love seat from the Murphy NC store. did not notice the defect for a few days. one side of the loveseat was plump and full. the other side collapsed when you sat upon it. stopped by Ashley and they sent a technician out to see it. He agreed that the one side did not have the proper filling in it. He agreed to take the loveseat back to the store and restuff it. also the frame was splintered. they brought it back in 5 days and when we checked it the cushion looked the same. we told him to take it back..he refused and said that as far as he was concerned it was fixed...please do not buy their inferior furniture...wish we had done our research

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Ashley HomeStore refused to change delivery date & had to fight to return item

I paid $3000 cash for furniture at the Ashley store on IH 10 in San Antonio. I thought they were great as I am from New England & not familiar with the store until the money was in their hands. I set a delivery date for mid April as I was not sure when I could get into the apartment I was renting and needed to have the rest of my things shipped from New England. I was told by the salesperson that that date could be changed. When I was told that I could have the apartment soon after April 1, I called and was told the delivery date could not be changed and had to sleep on the floor for two weeks. Delivery included a recliner that I was not able to close and when I called to return it I was forced to call the store 4 times and get feisty to be able to return the chair. They offered to send a service technician to look at the chair, but it would have been after the 14 days and if the chair was deemed fine by the technician, I had no recourse, just a chair I could not use as a recliner as I could not close it. The other option was to pay $99 for them to pick it up or rent my own truck to return the chair before my 14 days were up. I opted for the latter and am now out $150 for the truck rental/fuel. They generated a credit memo, but I will have to fight with them to get my cash back to spend it elsewhere. I will not ever buy anything else from Ashley Furniture!

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Ashley HomeStore Ashley Home Furniture

I ordered furniture, was told it would be delivered in 2 to 3 weeks...I will be lucky to have it in double that. I found the same furntire elsewhere for less...I had to prepay for the furniture, yet they broke their end of the contract and don't want to refund my money. I advise others not to buy at Ashley. Beware of their policies...you prepay for the furniture, they do not deliver on time...IF you have a problem with the furniture, no matter what, after you accept it...it is in the contract that YOU must return the furntiure to the store...they will not pick it up unless you pay to return it. BEWARE. This is a very one sided contract.

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Ashley HomeStore dont ever deal with them

I purchased a couch, loveseat, and chair as well as a set of 3 tables on Feb. 5 and it was paid in full (otherwise they wouldn’t order it) and I was told 2-3 weeks. Ok then every time I called to see if it was being loaded on a certain day, they would tell it a different date. they wouldn’t refund my money, and they lied about delivery time and time again, it took over 3 months to finally get my stuff. Then when I get it the couch and loveseat and chair you can see staples in it. The tables were scratched, and say made in china.

Then as if that wasn’t bad enough the delivery was just Ashley style too. They were not there when stated would be and then they unload my stuff in the rain... with nothing to cover it...

I would not refer anyone there...

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mk
,
Nov 29, 2008 10:14 am EST

Unless a store actually manufactures their own furniture "on-site, " it can often be very difficult to estimate shipping and arrival time. Most furniture sold today by the big brands is now made overseas. In the days when you ordered a sofa that was made in north-east Mississippi or Hickory, NC., delivery times were much more controllable because the furniture could be made to order and shipped out by a truck in a relatively short amount of time- typically within 3-5 weeks. Now that most of these companies are nothing more than "middle men" or "marketing companies" between the actual manufacturers overseas and the retail stores here in the United States, inventory flow and delivery issues are now beyond the immediate control of the retail store owner and even the "brand" marketing company.

Having been on both sides of the fence as a manufacturer's representative AND a retail store owner, I feel for both sides of the issue. If I receive 95% of my inventory within 3 to 5 weeks, I feel comfortable telling a customer that they SHOULD receive their furniture within that time frame. Now look at the 5% of the time that furniture does not come in. What is the issue?

I can guarantee the retailer doesn't want to keep you waiting. He/she doesn't want you calling every day to see where your furniture is. The retailer genuinely wants to get your furniture delivered and get you satisfied, but conditions beyond his/her control can create an unfortunate situation for everyone. Let's assume that you order a sofa that is just flying off the floor at every XYZ chain furniture store. All 200 stores have sold 5 this month and they only have 500 sitting in a warehouse. Because the majority of this furniture is made overseas, there will be a time delay in getting it to you. The "manufacturer" must purchase at least 500 more from the factory overseas. This takes time. The overseas manufacturer may be set up to produce "Style A" for the next 3 weeks, then they'll start remaking the "Style B" that you ordered. Then they box them up and put them in containers. The containers sit at the factory for a few days to be taken to the overseas port. They sit in the shipyard for a few days waiting to be loaded. Now we're at a month. Boats don't travel at the speed of sound, and they typically don't make a Bee line for California. Just like a UPS truck doesn't carry one package straight to your door, container ships may or may not make stops to other ports along the way.

Once the container is in port, many things can happen to slow things up again. Remember the dock worker's strike in Ca. a few years ago? Containers sat unmoved for weeks! Because of our current fear of terrorism, paperwork and inspections can slow things down. Once the containers ARE unloaded from the ship, they then have to travel to the "manufacturer's" warehouse. Ashley, for example, has warehouses in California, Arcadia, Wisconsin, Ecru, Mississippi, and a few other locations. It takes time to get the containers from the port, through trucking terminals and railroad terminals and delivered to the warehouse.

Once at the warehouse, your "style B" sofa will sit in huge racks along with orders for dozens of other stores. No retailer nor "manufacturer" can absorb the cost of shipping ONE item via truck to the store, so retailers must "Build" trucks- that is to say that they will try to consolidate multiple orders on one truck to spread the shipping costs among multiple orders. If you want a $200 sofa shipped by itself, the freight will probably be about $150. No retailer will stay in business eating this cost, however, they may be able to ship 10 sofas and 30 cocktail tables for $500 total.

So your furniture was out of stock at the manufacturer's warehouse, had to be ordered from China, traveled overseas on a boat, by rail and truck to a warehouse 600 miles away, and now has to make it to your local retail store.

Look at our economy right now. People are not buying furniture, so there is another complication: building truckloads or LTL (less than truckload) to take advantage of volume shipping. If your retailer has sold 3 sofas this week and maybe a few odds and ends, he's not going to lose the money to go ahead and have 5 or 6 pieces shipped. Your sofa MAY be sitting in a warehouse, but it's not going to budge until a specific freight rate is reached.

Through my experience and as I stated earlier, 95% of transactions go very smoothly. When things are going well, they're usually great, but the 5% of the time when a customer orders items which are out of stock, the retailer NOR the marketing company (manufacturer) have a guaranteed delivery date. Storms, hurricanes, strikes, equipment failures, quantity on order, and a variety of other factors beyond the retailer's control can GREATLY affect your furniture's arrival time.

Having sold to over 200 retailers as a manufacturer's representative, I haven't run in to a single one that "wants" to hold on to your money and keep you irritated. Now from a retailer's perspective: when a customer calls 2 or 3 times a week to find out where their furniture is, the best thing a retailer can do is ESTIMATE an arrival date based on past experience. There is not a GPS locator on your sofa. The retailer can't say "oh, it's in Wichita Falls at a 7-11 and Bruno is refueling and getting a burrito...it should be here tomorrow." At best, they can find out IF the warehouse has any coming in, what the warehouse' ETA is, and guess how long it will take to turn it around, build a truck and get it to your local store.

A retailer has enough trouble dealing with sales reps, ad reps, rules, regulations, government, payroll, and the 10, 000 other things that make a store work than to concentrate on lying to you and making you wait.

I place the blame on the American buying public. Everyone wants a $2, 000 look for $199. Everyone wants to make $15 or more an hour. How can a domestic manufacturer pay workers $15 an hour, provide benefits, match 401k's, pay employment tax, paid vacation, family leave, meet OSHA requirements, deal with frivolous lawsuits, pay 941 taxes, dividends to shareholders, buy raw materials from other domestic manufacturers and manufacture a quality sofa that will retail for $199? The answer is that they probably can't.

If we could hold on to our manufacturing jobs domestically, you could probably get your furniture much quicker, but the American public, for the most part, is unwilling to pay $699 for a sofa made from quality materials when you can buy a "made in China" sofa for $199. They may look the same on the outside, but on the inside, they are entirely different.

Many of these so called "manufacturers" that have their merchandise built overseas do so because of substantially lower overhead (not just wages- but also taxes and regulations). They make items that LOOK nice, but are generally much lower quality. I refer to it as "disposable furniture." You may get 3 or 4 years out of it, but that's probably about it.

**I am not making any claims about policies or procedures at particular companies. Examples given are hypothetical and for illustrative purposes only.

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Ashley HomeStore bad quality, poorer service

I bought a bedroom set from them. I received the set damaged in many places, obviously from the delivery. Called store, took few days before they called back. Offered repair, but can you imagine buying thousands in furniture just to have a guy painting and repairing what you paid as new furniture? I went to the store, talked to manager about returning merchandise because obviously was of poor quality. I was treated as somebody trying to steal, he was extremely rude and finally I told them to pick up the merchandise. I even had to pay a restocking fee. Just be careful, there are other stores with way much better quality furniture for almost same prices. Look around and don't buy from this store.

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Connoisseur G
Wesley Chapel, US
Jan 18, 2010 8:58 am EST

Wow, there you have it, folks! I was looking for the phone number to the store so I could buy a table from them but now I see the reason why I should buy it somewhere else. With comments like the above, I will never buy from this store!

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LOTD = SCAM
Harrisonburg, US
Nov 02, 2008 8:01 pm EST

Furniture for the most part is imported from China. There can be damage in the box. ALL furniture retailers have to touch up & repair product before & after delivery. Having a tech come out to repairyour product in many cases is better than the product out of the box. You perope who think the product shoulde 100% pon delivery arliving in a dream land. My favorite are people like you who come into a store & demand the product be exchanged. Wake up sister. The new product may have the same issues. No matter what price you pay these issues happen. How about you let the tech do his/her job? Also, when you call the sales person or manager & start ### about things it's not going to help your case. Most of the time you will get the run around becasue you are acting like such an ###. Nice & calm gets you much more service!

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Ashley HomeStore the diningroom table cracked

I bought an Ashley country dining room table and 6chairs from JR furniture 1month ago. The table was missing some stain, so a technician came out and fixed it within a week. Then a week later the table developed a crack and the finish started peeling off. Again I called JR furniture and said I wanted a new table. They said they would send out the technician. A week later I still hadn't heard anything, so I called again and spoke to the sales person who sold me that table. No problem...we'll order a new table for you. Then 3days later the manager called and said...no. they have to send a technician out to evaluate the table. The technician came and 'fixed' the table. Needless to say it is not fixed to my satisfaction and now we have noticed that the table does not come together tightly in the middle. The wood has obviously expanded. I'm still fighting with JR furniture for a replacement table.

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Ashley HomeStore do they think we're stupid

I purchased a bed and mattress set from Ashley furniture on April 2 2008. I was told it would be delivered in two weeks. Well two weeks later I called them only to be told it will be instead of two weeks, two months. Customer service was very rude and the store of purchase did not seem to realize there was a problem or anything else for that matter. The store manager and sales ***. Had different information and the customer service person told me something else? I would not recommend buying anything from Ashley furniture, I wont be. Mad in Mississippi.

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Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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