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This company has been withdrawing money out of my account even though I have canceled the account over a year ago. I noticed that I was being billed and notified them immediately. Their "records" never indicated that I canceled. The cancellation was done over the phone and in person with the agency that asf was with holding for. I have tried multiple times to correct this situation over the phone and each time I have been told that it was never canceled because it wasnt in writing. After reviewing my copy of the contract it was found that technically they were never authorized to with hold any money. I have no problem paying for what was used but I dont feel it fair or just for them to continually bill me. I have put a stop payment with my bank because they would not stop and now they are continually billing me and adding on other charges. Please help me with this annoying situation. Thank you
actually i have sent in a letter to asf, it was faxed along with all the documentation of being "payed in full" which was actually over paid by two years. it was addressed to cody he wouldnt give me his last name, gloria she also wouldnt give a last name and to chris peterson. now that it has been two weeks later i got another bill with late charges added on to it, as well as it stateing that i was past due on the month previous. i would be more than happy to fax anyone a copy to review along with my confrermation from asf of the account, the contract, the letter that they recieved, the activity of the account ect. ASF IS A HUGE RIPOFF AND I HAVE YET FOUND A WAY OF GETTING THEM TO STOP BILLING ME!
THIS IS RIDICULOUS I HAVE DONT EVERYTHING TO CANCEL A ONE YEAR GYM MEMBERSHIP THAT EXPIRED AND THE GYM NEVER TOLD ME I HAD TO GIVE 30 DAYS WRITTEN NOTICE THROUGH THIS OTHER 3RD PARTY BILLING MONTHS LATER AFTER I SAW I WAS STILL BEING BILLED! THEY TOLD ME BACK AND FORTH, OH U HAVE TO GET A LETTER FROM THE POTHER COMPANY OR FAX THIS OR THAT, FINALLY THEY SAID I HAD TO GO ONLINE TO CANCEL, WHEN I DID IT TOOK A MONTH TO HEAR BACK THAT I WASNT APPROVED FOR THE CANCELLATION. NOW IM STUCK! WE ARENT BEING CHARGED FROM OUR ACCOUNT, JUST BILLED BUT I DONT WANT MY CREDIT RUINED. THEY HAVE TACKED ON MAJOR FEES! CONTRACT ENDED IN FEB. STILL CANT GET RID OF THEM..AND WHEN I ASKED TO BE SENT THE CONTRACT WHICH WE SIGNED UP WITH BEFORE ANOTHER COMPANY BOUGHT IT WAS IN THE NEW COMPANY NAME SOMEHOW..SOOO FISHY! THE OLD COMAPANY WE WOULD SAY OH WERE DONE WITH OUR CONTRACT AND THEY WERE LIKE OK.. NO PROBLEMS SO WE DIDNT KNOW IT WOULD BE LIKE THIS! THIS IS CRazy! HAS ANYONE MANAGED TO GET OUT OF THIS? OR MANAGED TO GET THEM REPORTED? OR EVEN MORESO DOES DOING NOTHING AND IGNORING THEM RUIN YOUR CREDIT? HAVE U BEEN REPORTED TO THE CREDIT AGENCY?
Good luck even getting through on the phone!
I agree with the comment that this company is fraudulent and unethical! I moved away and fortunately had a copy of my contract that stated the cancellation requirements. I met the requirements with documentation and was met with the comment that the contract I signed wasn't even valid in the state I live!
I will NEVER USE ANY COMPANY THAT ASSOCIATES WITH ASF INTERNATIONAL.
I HAVE SOUGHT LEGAL COUNSEL REGARDING THIS AND AM ALSO FILING A BETTER BUSINESS BUREAU COMPLAINT IF THEY DON'T REMEDY THE SITUATION ASAP!
SAME problem-
Keep Faxing, mailing - THEY NEVER SEEM TO RECEIVE my correspondence! Hmm... well since they get to bill me for thirty days after they receive my cancellation AND you cannot contact them to find out if they got your letter for ten business days, or fax for 24 hours. I am out of my contract period and have been on a month-to-month plan. These people are scamming $35/month from me since the beginning of March. I really loved my gym but cannot attend due to family reasons. Unfortunately, I will not be joining again if they are still working with this company.
I am awesome.. A few clicks on the computer and I found out how to really reach them... Plus if you scroll down you'll have the info for the att gen in CO. The ONLY way to stop them is to call the Attorney General
CAll them here...
Registrant:
American Service Finance
12596 W. Bayaud Ave. Ste.100
Lakewood, CO 80228
US
Domain Name: ASFINT.COM
Administrative Contact:
Keating, Kim kimr@asfinternational.com
ASF International
640 Plaza Drive Suite 300
Highlands Ranch, CO 80129
US
[protected] fax: [protected]
Attorney General
1525 Sherman St.
7th floor
Denver, CO 80203
[protected]
FAX: [protected]
I have had similar issues with this unethical company. I faxed a medical letter from a well respected Orthopedic MD here in Birmingham, AL stating that a tear in my tendon would not allow me to work out. There is a medical consideration in my contract with allows me out of it and they would not honor that. This came after my bill for the first two years of the contract went from $19 per month to $45 after they auto renewed (that was my fault for not reading the contract). I have been paying $45 per month to not attend the gym. They also would not allow me to speak to a supervisor after sending me a letter stating that the letter I faxed was not enough to cancel and that I had to be "permanently disabled" to be relieved from my contractual obligations to them.
THEY ARE UNSCRUPULOUS and CORRUPT. I am filing a Better Business Bureau complaint, notifying the gym. Due to the fact that I lost my debit card they no longer have me on file so they have been sending late fees and membership fees to me by mail. They also indicated that should I provide a letter stating that I am permanently disabled I would still need to pay the full years worth of "gym enhancement fees". That seems ridiculous considering I was trying to cancel only 2 months after my contract was renewed.
I am certain they will try and attack my credit report but I will dispute it considering I have tried to cancel, received a ridiculous denial letter, waiting over 20mins for someone to answer on 3 occasions, have been denied access to a supervisor AND THE KICKER, when I asked for a copy of my contract after receiving a denial letter stating my contract notes that I have to be permanently disabled... the rep told me that they DON'T HAVE THE CONTRACT on file at the office.
HOW DOES A COMPANY SEND A LETTER STATING THAT MY MEDICAL LETTER DOES NOT COMPLY WITH THE GUIDELINES FOR THE CONTRACT WHEN THEY DON'T HAVE THE CONTRACT IN FRONT OF THEM?
This Company is terrible! I have been trying for a month to cancel my membership at a Gym that uses them, because I have moved away. I have mailed and faxed them on numerous occasions everything they requested, and they keep coming up with excuses why they cannot cancel the contract! The Customer Service Reps will not allow you to speak with anyone else nor will they give you names to contact anyone that has any authority! This company is a HUGE SCAM! BEWARE! Very unprofessional and completely uncooperative!
ASF is a complete scam. BUYER BEWARE
Mr. Erdmann never sent any request to cancel. He state she cancelled with the club, but the club does not handle that process and would have referred him to us. We cannot hel Mr. Erdmann with his cancellation unless he submits it in wrting to us.
Chris Peterson
Customer Relations Manager