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Asda / opticians

1 Walsall England West Midlands, United Kingdom

I came to Asda opticians on 9/11/16 as a friend had recommended it having been there before. After purchasing some glasses for my child to a total of £99.00, I was told I would hear from the store within seven to ten days to collect his glasses. After waiting ten days to hear from the store I received a telephone call to which I had a conversation with a lady who said the glasses were in store and I was able to collect them, but I would have to wait until an optician was in to deal with the fitting and this would be another two days. This made it twelve days later on the 21/11/16. On the 21/11/16 I made a trip back to the opticians to collect my sons glasses, when I got there they were giving me the wrong glasses (same brand name) but a pair that were different to the ones I had ordered. When I questioned the staff member I found her to be quite rude, saying I will have to re order just this one time. I stated I definitely hadn't ordered these and I showed her what I had from the photos I had taken previously when I visited the store on the 9/11/16. After asking how long I will be waiting for these glasses she replied another seven to ten days, the staff were not even apologetic and I find this unacceptable for a company of this size

Nov 23, 2016

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