AscendTech, Inc / Computer supplier to avoid
Issue 1: Purchase included extra fee for 'urgent' assembly to receive Seller’s computer more quickly. However due to damage, Seller never successfully fulfilled order.
Issue 2: Computer damaged, bent and will not function.
Issue 3: Keyboard shipped unwrapped with flip-out feet (underside) open and cord unsecured. Due to this poor packaging by Seller, the keyboard would not light up, one foot was broken / missing, and the finish was badly scratched (photos available).
Issue 4: Seller filled shipping container with trash (photos available) and explained this as "I have never seen one ship like that before. I know we have a new man in shipping. But that is going too far."
Issue 5: Seller emailed FOUR times stating they had contacted UPS on 4/9 to pick up the damaged computer. However, UPS states the Seller called 4/13 at 4:00 PM with pick up to follow within 24 hours, which it finally was. Tracking #: 1Z T45 1T[protected]
UPDATE: UPS has determined that computer was indeed damaged in transit.
UPS made this decision on 4/15/2009.
UPS returned computer to Ascendtech on 4/16/2009, signed by BYKOV.
Issue 6: Seller emailed SIX times that they would refund purchase: 4/10 at 3:00 PM and 4/14 at 5:35 PM and 4/15 at 11:36 AM and 4/16 at 11:21 AM and 4/16 at 12:07 AM and 4/18 at 12:04 PM and by phone on 4/22.
Issue 7: Seller emailed 4/14 "it should all be behind us in the next day or two" following UPS pick up. Now 4/24, ten days following the UPS pick up, I still do not have the Seller's promised refund, to buy elsewhere.
Issue 8: Seller emailed modified refund offer on 4/16 at 12:07 AM for $889.62 (less the $49.99 ‘urgent’ fee). I agreed to this outrageous amount just to end this ordeal. Then five hours later, Seller LOWERED offer to $751.69 (less $187.92).
Seller has repeatedly lied. I have no faith in their company, service, products, or follow through.
Copies of all emails are available upon request.
I want, and deserve, a full refund.
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