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music education website rip off
Cancelled my yearly renewal, before the renew date and strangely it was never cancelled. I got charged 240.00. When I asked for refund. That offered a $25 and a gift card. WHAT?
Then Drina in customer service stated that they send an email to alert you of the charge. When i stated that i never received that email? She said it was a miscommunication on my part and they don't send an email.
DO NOT SIGN UP FOR THIS COURSE! They will continue to charge you without authorization...
The complaint has been investigated and resolved to the customer's satisfaction.
Is ArtistWorks legit?
ArtistWorks earns 98% level of Trustworthiness
Perfect Trust Endorsement: ArtistWorks achives 98% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for ArtistWorks. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ArtistWorks resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of ArtistWorks's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Artistworks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Artistworks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up ArtistWorks and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- ArtistWorks protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to ArtistWorks. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of ArtistWorks complaint handling
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ArtistWorks contacts
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ArtistWorks phone numbers+1 (800) 326-5596+1 (800) 326-5596Click up if you have successfully reached ArtistWorks by calling +1 (800) 326-5596 phone number 0 0 users reported that they have successfully reached ArtistWorks by calling +1 (800) 326-5596 phone number Click up if you have UNsuccessfully reached ArtistWorks by calling +1 (800) 326-5596 phone number 0 0 users reported that they have UNsuccessfully reached ArtistWorks by calling +1 (800) 326-5596 phone number
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ArtistWorks emailspbutler@artistworks.com100%Confidence score: 100%Supportinfo@artistworks.com100%Confidence score: 100%Supportcopyright@artistworks.com79%Confidence score: 79%legalmedia@artistworks.com78%Confidence score: 78%communication
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ArtistWorks address68 Coombs St., Ste C-1, Napa, California, 94559, United States
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ArtistWorks social media
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Same here. It is shameful that they charge for services never offered. Check on BBB. They are rated F.
I’m just finding this site and your open comments here, regrettably I didn’t know they were posted. We have diligently been working on these very complaints, issues and processes we had the power to fix. I hope Shourya you’ll give us a try again as we have always offered the services people pay for. Our BBB rating is now A+ and we hope to earn your trust back.
I'm having the same issue. While I understand that auto renewal was noted in the initial subscription, I didn't recall the exact date and expected at least an email notice up the upcoming renewal. Instead one morning last week I awoke to a note from Paypal that my account had been hit for $240. I have been unable to use the last 6 months of my original subscription so of course I had not logged in during the renewal period either. Still, I'm just getting a lot of happy "we'll fix this" stuff and have submitted exception forms, but no resolution. Absent some form of notice about the upcoming renewal, this policy is just a big "gotcha". I would never do business like that, and I will never do business with them again. I feel like emailing my instructor and letting him know who he is associating with.
MCBrinitzer, I regret that your issue was handled poorly. We can do better than this and despite me finding this unhappy post years after you wrote it, I don’t want you to have this opinion of our company and our remarkable artists. You are right that our memberships automatically renew and while we do send notifications and emails to customers about it, we should’ve handled your concern better. Please contact me through Support@artistworks.com and we will reinstate your membership for free. I hope to see you online again with us soon. Patricia Butler, CEO ArtistWorks.com