Art Van Furniture
reviews and complaints

two years? its called ware-and-tare. thats what happens when you use something. why is its art vans problem?

Please check this website about this unethical practices of Art Van and spread it around:

http://unjust-enrichment.com/index.php

I have shopped with Art Van Furniture for the last 23 years. Their service is horrible and they sell poor quality furniture . I will never shop with this furniture store again!

Purchased 2 leather chairs a couple of weeks ago. My 3 year old granddaughter thought it would be cute to put scratches on one of the arms with her fingernail (keep in mind, this is a 3 year olds fingernail). We were sold the protection warranty stating that if there were any scratches, tears or anything the extended warranty would cover it. When I called the store, I was told it was not covered because it was not a manufacture warranty. Last year I purchased a special order sofa with down filling and was SOLD the protection plan for the cushions in case they broke down because it was down. I have not had the sofa even a year and the cushions are breaking down and when I called Art Van I was told that it was normal for Down and that all Down sofas did that and it was not covered and yet their sales person SOLD me the couch and the protection plan when she knew I was concerned about it and said it would be totally covered. I think Art Van needs a class action lawsuit!

Art Van will never be able to please everybody. They are one very successful company! And will be around forever!
#1 no furniture last forever
#2 most people do not take proper care of their furniture
#3 leather is from a real animal. If us humans dont put lotion on our skin gets dry & cracks, same thing happens when you don't clean & condition your furniture!
#4 of course delivery is not free! Who the hell delivers for free?
#5 maybe the cows are not being fed properly these days! Lol get a grip dont sit on cows if you cant take care of them properly!
#6 measure your area before you make a purchase. Smh
#7 I would never want someone's OLD furniture touching mine! How sick of course they will not take and disposed of thousands of people's old furniture!
#8 mattresses are not made to be sat on to watch TV. You lay down on a matress and ive never owned a matress that didnt get an impression from my body! Check your mattress support it starts there! That is the matress companys policies.
#9 don't soil a mattress with your sweat pee or other fluids and think the mattres company wants it back.
#10 almost all sells people lie! Don't think Art Van has God sent Angles to see you furniture. Thats not Arts fault its dishonest people who are working to pay their bills. Its not ok but its not the only place that has imperfect employees.
#11 Go somewhere else and see if their furniture last forever!? U cant buy a car tear it up and give it back 18 months later...
#12 If you take your furniture home your risking a lot but I'm sure if a couch falls off you would expect Art to cover it. Get it delivered, if anything happens in the process (not a week later) they will take care of you!
Happy shopping elsewhere.

I love everything Ive bought from them! I do not mind paying $99.00 to get it delivered I rather let the delivery team earn a living.

I had bought a leather ottoman from art van about two years ago. I had also bought the extended warranty. My piece of leather furniture started to bubble. The top of the ottoman that bubbled started to peal. I thought that leather was one solid piece. How can the surface peal off the rest of the leather. I think that it is some kind of top layer and not real leather. They also at the store level told me that i waited to long to call and report it. That it is not repairable. So the extended warranty that I purchased was a total scam. I also will never buy anything from Art Scam. From now on all of my purchases will be from Gardner White.

I purchased a mattress from them. It has an indentation on the R side. I cannot lay in the middle of the bed because I lean and fall into this hole. The bed leans to the head of the bed. It's like sleeping on your head. I can't sit on the side of the bed without leaning to the right. When I get up the mattress draws in air. Which is very audible. The serviceman came out measured over 1'1/2 in drop and say the other problems and said it should be replaced. His report stated it was 1-1/4 inched and it met standards. I had to wait 30 days for another serviceman to see. He came in an measured the head of the bed. I showed him where the problems were and he would not even discuss them with me. He ignored what I was saying. Naturally his report showed and inch and said it met standards again. I called Simmons and they sent a Rep. to contact Art Van. He only went with what Art Van's reports said and would not honor the warranty. Again, who is listening to me. I have E-mailed him to come to my home and see this mattress for himself. I am waiting for a response.
Art Van are liars and scammers. Synchrony Bank who the finance through is making me wait 60 days for a dispute to get my money back. They will not take information from me or talk with the Dispute Department. They say they are taking down my information, but they are not. They will contact Art Van and use those fraudulent reports to make their decision. What a Fraud.

Art Van recently built a mega store in Toledo. Thought we would investigate, what a mistake. Bought a chair and learned it would be $99 to deliver! So when you shop there be sure to add $100-200 to the price you are looking at because the prices do not include delivery. We asked if that included hauling off our old chair and the salesmen assured us it did. He went on to sell us warranties, again none of their furniture comes with warranties, so add that in too...delivered the chair and refused to take the old chair saying "oh we never do that". Mad as hell, they lied! Kept the chair but went back and got a refund for the warranties...if they lied once they will lie again...have seen many posts about their lying, seems to be their standard practice. Stick with local stores that have full service and care about their reputation.

nancy matelic purchased furniture in 2001 and 2002 which turned into a class action lawsuit and nancy is still waiting for her settlement fee fund check please look into settling with nancy about the amount you owe her for horrible service in interest nancy had to file bankruptcy tjt612 on how horrible it was to be financed by their furniture store artvan in april 2006 for the past eight years please send settlement check red flag trw artvan account to: nancy matelic po box 2714 riverview, michigan 48193 cell phone [protected] postally yours nancy matelic july 9, 2013 8:30 a.m.

same thin just happened to my husband and I this morning . Art van are liars and stealers our leather couch did the same thing they blamed us for not taking care of it . They were trying all they could to make this our fault fact is that the cushions are worn out its like the leather is lifted right off its like paint I bet it is not leather at all and that's why they want nothing to do with fixing it . So they take our money and laugh at us cuz they know that they just scammed us . I have been reading blogs about this all morning everyone is saying the same thing so in my view of things we are not all wrong. We all need to get together and bring this poor excuse of a company DOWN ! Lets stand together and do something about this corporate GREED...

It's all about making money for Art Van...quality and customer service have gone out the window. I ordered a "low profile" box spring from Art Van to help shorten the height of my bed after getting new bedroom furniture from another company (thank God). I went in, clearly stated what I wanted, the sales lady ordered it for me, and off I went. When I went to pick up the box spring with 2 friends of mine, it looked a little thicker than I had expected, but I didn't think too much of it. We got it home and realized it was actually the same size as the old one. When I called to make them aware of the problem, the sales lady got a little snippy with me and blamed the whole thing on me saying that I never stated I wanted the "low profile" box spring. I know what I said and told her she was the one who entered the info wrong, not me. She said she would reorder the item and call me later that day to follow up. She never called back that day, and when she finally did, she left a message on my machine saying, "I found your number in my pocket and knew I had to call you but I don't remember why." Seriously? When I called her back, I requested that she give me free delivery for all the trouble, and she simply said, "they don't do that." Finally I went to management and after hemming and hawing with him, he finally gave in and told me it would be delivered free of charge. Pretty sad I had to actually ask for it. A company who truly knows how to do business and cares about their customers would have gone out of their way to "right" their "wrong." Apparently, Art Van is not one of them.

I, too, bought a leather sofa, chair and ottoman from Art Van. About 18 mos. my leather sofa started to crack and I didn't buy a cheap set. The service said that I did not take care of the sofa properly, even though the chair was perfectly fine, and voided my warranty. I had the leather protection and DID take care of it. Even if I did not take care of it properly, good leather should not crack within a year. Service department was rude too. I will never buy another leather sofa from Art Van. I would rather paydouble and buy somewhere else.

We bought furniture from Art Van in Tawas, Michigan. We were lied to from the start. The manager said he would make it right. He did not! We are left with junk furniture that is literally falling apart and it's less than 6 months old. What happened to the OLD Art Van? The one you could trust. No more! They sell junk and back it up with lies. Also, beware of the service people they send out. God knows where they come from. Jmo

I bought a mattress at Art Van store at April /2017 and after only one month and half of use we started to have some issues. It starts to sink in the middle of the mattress and it is showing a inadequate support in the center. When I went to the store the salesperson showed me a mattress with high level of support, so that is what I really would like and then I paid $1.400 usd.
I called to the customer service, wait for two weeks to a visit and then I was surprised with the tests made by a person to tell me that there is no damage at mattress, he only measured if the foam deformed in the middle in a still state, and my complaint was that when lying on the mattress we noticed that the foam is very sensitive and sinks improperly.
The indentation force (load carrier), which must be linked to the density value, evaluates the weight of the foam on it per square meter. This force is the main indicator of the quality of the foam produced, since the material should be soft at the beginning of the deflection (lying down) and soon after resisting. This force also determines the comfort factor in the regions of the human body, in the lying position, where the maximum efforts - shoulders and hips occur.
It is frustration that I paid $ 1.400 for a good mattress and we are experiencing this situation.
Carlos Regadas - carlos_regadas@hotmail.com

I have advice when dealing with Art Van...I will get there in a moment...but first, If I could give 0 stars I would. I purchased a table, 6 chairs, a buffet, a bedroom set, and 2 sofas, and ottoman, a media cabinet and a chair from Art Van in December. There were 3 different errors before they finally had the order right. Customer Service is awful so...there is that. The sofa, a chair, and the buffet came damaged. The sofa was sliced, the chair was wobbly (it was broken), and the cabinet doors were way off centered. The first thing Art Van wanted to do was send a tech to repair these items. They came in damaged! We had to fight to get replacements. This seems to be the first line of defense for any item that is purchased from them. I have seen and heard of this happening from many customers. Tip 1: There is a law stating they must give you a replacement. Do not settle for a "fix". So on with my story... By February, the sofas looked like we had them for years - we barely used them. They were a bit expensive, so you think they would hold up...but no. We finally ordered a new set, everything came in wrong. They sent us furry furniture that we did not order. My home now looks like a 70's p studio. After hours of straightening things out. We have to wait another 6-10 weeks. They never did replace the kitchen chair as promised. The last time I called customer service, they told me they would not. I had to fight for that too...still waiting. But hey, it has only been 6 months. So on we go, the chairs I purchased started pilling (like really bad), I had service come out and basically they told me too bad and that I should take a razor to them (The guy was such an ###, I later kicked him out of my house). I asked why I purchased the protection plans and was told that these plans only cover "warrantee specific issues"...Tip 2, Do not buy the Protection Plan, it is useless. On top of it all, the buffet and dresser started randomly chipping/flaking. I know it is strange but true. When service came out to look at my chairs, I asked if he could look at the flaking paint. He told me no and that furniture does not just chip/flake. Again, it did and what is the point of the protection plan? It was a two second fix for him. I contacted Corporate and Trish there told me they would do nothing for me. She was by far the rudest person that I have dealt with. I do not want anything but for them to stand behind their service and their products. I should have taken the money I spent and set it on fire, I would have been further ahead. The irony of this is, that I was going to buy online for way less money, but I was afraid there would be quality issues. Ha! the joke is on me! The same chairs I bought for $250 (the ones that pill and look as if I have had them for 10 years), you can buy them for $50 on Overstock. I have learned my lesson. I will not be shopping at Art Van again and I would not recommend it to anyone. It is a lot of frustration. Tip 3: Contact a Consumer Advocate immediately, if you are having issues. They are very helpful and hear about things like this all the time (especially from Art Van). I On a positive note, I have been in contact with some of their vendors, and they are super upset at the way things have been handled, so we will see if that gets me anywhere...maybe eventually, my home will not look like a p studio with random broken furniture lying around. I am not done, I will not be done until things are made right. If you are having similar issues, do the same. They should not be allowed to get away with treating customers this way.People pay good money and should not have to accept garbage. I am pretty sure that the only positive reviews are from people who work here.

This tells you that Art Van company is a bunch of thugs. It's the same story everywhere. Years ago, I worked for Art Van (owned by Archie Van Elslander, that's his real name) and the managers were even teaching us to lie and shove the Home Warranty, Fabric Protection, Leather Protection, and Extended Warranty down customers' throat. They call them "Valu Added products" but they actually have no value because they are not needed by the customers at all. The only reason they want their salespeople to sell them is because the managers get a fat check at the end of the month while they do not deliver on their promise. You should also look at their advertisement deception. I do not know how they get away with this? Maybe Archie pays someone off. They tell you mattresses are 50% off, but for 5 years prices were exactly the same--exorbitant! Don't believe me and do this experiment by yourselves. Check the prices before and after their "Big Blowout Mattress Sale"! Furthermore, they tell you in their ads that you will get up to 70% off in the entire store; it turns out that the only item that is discounted at 70% is some small lamp or Clearance Center damaged piece of wood. Oh, and when they say you get 50% off, they mean off the original price or "compare at price" that some store somewhere in Michigan or out of State tagged and inflated the price 15 times over. Example, a couch's "compare at" price they tag at $2000.00, so their 50% Sale price would be $1000.00, not $500.00! They make 1000% profit when they purchase that couch from China for only $50.00!If you go to Art van store the week after the Sale is over (which never ends because they have a sale every day!), you will find out that the couch is tagged at $1000.00 again, or maybe $1100.00. That's the mirage and deception they sell us.

I can not believe that some people are still buying from Art Van Furniture due to " quality". Let's hear them when they get a warranty issue. Art Van holds Thanksgiving Parade and sponsors Cancer Treatment Center, but for of tax purposes, since he makes $500.00 million per year. Yes he donated one Million to charity this year, but he cut off Profit Sharing benefits from employees and salespeople who stand on their feet for 11 hours a day working for him on a strict commission (with no salary) and on all weekends and Holidays, even when Art Van is making money and not affected by the economy!
The one who doesn't care about his employees is fake and just a show off, no matter how many parades or Treatment Centers he sponsors.

Art Van is full of ____! I bought a $1800.00 mattress on sale for 50% off, with promises and so on. Long story short, it was not even a FIRM matress which the Livonia Sales clerk told me it was, NEXT DAY DELIVERY, "not when there is a sale, WE are too busy", found out that their SATISFACTION GUARANTEE is only good for 30 days (when I took them to small claims court), and the 15 year warranty on the mattress, well mine was measured and found to be very defective, but they claim it had a stain on it...there was no stain. When trying to get them to replace it due to increasing back problems from sleeping on it (I am 49), the general manager in corporate said there is no such thing as firm and laughed in my face, when I told them I can't even sit on the side of it without slipping off, more than 3 supervisors told me "beds are not made to sit on" and "sitting on a mattress anymore than 30 seconds is considered excessive", well... I tried to file with Better Business Bureau, they refused to accept the report saying it was stained! That is the issue..it is NOT! Sone one told me now that if they are a member of BBB, BBB never accepts a complaint from one of their paying BBB members...could that be why there were no records of any complaints for any Art Van. Also in small claims court, I was not even able to tell the whole story, Art Van stopped me and showed the judge warranty that I never ever saw and the case was dismissed. MICHIGANS MATTRESS LEADERS, what a laugh!