Arrow Financial
reviews and complaints

I had an HSBC credit card in default and Arrow Financial Services was trying to collect the debt from me. I never paid them so they sent my account to Redline Recovery. Redline sent me a settlement amount that I paid in full back in Oct. 2010. I thought everything was good to go. I just recently (Jan.2011) tried to get financed for a home and got declined due to bad credit. I didn't understand why. Come to find out, Arrow Financial Services has a delinquent account reported on my credit report and you guessed it, it is the account I had paid in full through Redline. I then gathered all my proof of payment and immediately called Redline. They told me that Arrow had sold them my account and that they reported to Arrow that I paid it in full. Redline informed me that what Arrow Financial does with that information, they have no control over. I have spent the last week calling Arrow repeatedly and leaving numerous messages regarding this issue. They have not returned my calls and I cannot get through to them to save my life! I don't really know what to do. After researching the company I have read many complaints that are similar to my own but I really have no idea on how to go about resolving this. I cannot believe that this company is still in business, especially after reading about so many lawsuits and complaints. How can a company mistreat people in such away and still have their doors open for business? I am at a loss on what to do. Any suggestions?

From late 2004 thur late 2009, I was stationed overseas (US ARMY). Upon return, I discovered not only identity theft, but also all my old credit cards had a high debt assighned to them. One debt Held by PentaGroup came from Arrow Finance, stated I owed nearly $3, 000. let's see overseas for 5 straight years (never even came back to US for a visit). So I asked them to send documents of charges/purchases made. They had no documents so, I made a settlement and they agreed to romove the negative information from my credit report. I sent the money and they removed the report. Great right? Wrong! now Arrow Financial has place the remaining balance of settled amount on my credit report. I have called written and nothing from them. They did not even notify my of the debt. Just secretly place it there. When I call they tell me that its a mistake and it will be removed.

I am sick of these creedy vultures. I will file a complaint with the state attorneys general, but since the law have changed I should sue them. Yes thats it Sue Sue Sue...

I was the victim of identy theft and a credit card was opened in my name in the ammount of $300.00 and almost $200.00 were fees to start the card. ie: Start up fee $75.00, initial set up fee $95.00, processing fee $75.00 this left a little over $100.00 of available credit on that card and it was used to play on-line games all without my knowledge, ..the card was issued by First Premier Bank and I called them to explain and refused to pay the $300.00. They sold that debt to a collection agency that jacked up the ammount owed to $545.00 and attempted to collect from me, ..naturally I laughed and refused to pay it, ..they then sold that debt to Arrow Financial who jacked up the ammount owed to $814.00 and began harassing me to pay. I refused to pay or settle...it's been almost 7 yrs now and I finally got my credit back to where I could buy a Home and we close in 4 days but guess what? Yup the lender funding my loan is requiring I pay Arrow Financial before I get my loan. I am soooo pissed I could spit, ..how can I trust them to issue me a letter that the debt has been satisfied?

I received a letter in the mail from Arrow Financial stating "I owed a balance of $442.00 relating to my Bank Of America credit card." I made a settlement with a Bank Of America in 2008 for $750.00 on a balance of $1000.00 credit card. So, I knew this letter was very inaccurate. I checked my credit report and Arrow Financial was on my credit report. I called the number on the letter. I said " I'm sorry but there has to be a mistake, because I've paid this account off." She replied in a disrespectful tone, "We didn't make a mistake. We are not taking this off your credit, because you owe a balance of $442.00." And...Then..She hung up on my face. I called back twice and she hung up on my face. I never disrespected her. This company are full of bolognes! Very unprofessional!

Arrow Is committing fraud buy adding more money to the original balance which was $2200 when they bought the account from my credit card. I refuse to pay this.

Know arrow Is reporting I owe $3, 000 to my credit files they are trying to take advantage of me. This violates the fair dept credit reporting act. I still have there first collection letter.

Arrow also fraudulently checking my credit report to. I complained about It they told me they had a permissible to check my credit report. After learning from this site they can't do It, Its a fraudulent inquiry.

They are messing with my life & my credit report. Arrow Is the second worst violators next to nco financial .of the fair dept credit reporting act. I have saved all letters from them which Is all lies If this goes to court one day.

Arrow is not getting anymore of my money only what I borrowed from the credit card company. I am not paying the extra $1, 000 they have added to the original balance.

Arrow still thinks they can fool me. I am not paying the extra $1, 000.

I had some financial problems a few years ago and it is still haunting me. My latest problem is that I have all kinds of people calling my cell phone. I know this is not allowed. Arrow financial, NCO, Midland Funding, LVNV, Viking Debt Collection, Phoenix Debt Management, sooo many debt collectors. I've spoken to an attorney about it. They say these companies cannot use auto dealers to call cell phones. It violates the TCPA.

Check out their website, they helped me for no out of pocket expenses! http://www.southwestlitigation.com.

I had to do something to make all these annoying calls stop!

I have hired American Financial to combine my dept and offer a settlement to Arrow.

Arrow continues to call numerous times a day on my home phone. They leave a detailed message for any one in my home to hear. This is my debt only.

I believe this is a violation of my privacy.

They have been rude when I have spoken with them and have demanded that I pay in full. This is not possible and have explained this to them. They have yelled on the phone regarding this issue.

I refuse to pick up the phone any more, and am writing them letter re telephone harassment.

These idiots have been calling my cell for a month asking for someone I do not know and who is not me. Every time they call I tell them the above and they still call! This is harassment of the worst kind

The last time I got some idiot who thought he was clever but he was hard to hear because he has his head was stuffed so far up his A**. I am turning this over to Corporate Security since this is my work phone. What this company is doing is illegal, unethical and every other "un" you can think of - so of course none of the laws governing this [censored] are being enforced.