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The Cape Apartments in Costa Mesa have serious leaks, water damage and mold problems. It's so bad here that they force you to sign a release before you move in that says you can't sue them for mold even if you die because of it. They refuse to deal with mold problems correctly. They just rip open walls and allow the mold to contaminate the whole place.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been a renter at one of Arnel's properties in Anaheim, and I have to agree completely.
It's shocking how similar the poster from 2001's experience mirrors the experience of today.
Quite simply put: they will do whatever it takes to sell you. After that, you're mostly on your own.
It is only the threat of legal action that motivates them to do anything significant.
Their front office staff members don't give 2 ### and lie to your face. For example, if they know of a chronic problem in a community ( Mold, Parking, crime, etc ) they will play innocent. I played secret shopper at my own community after 11 months to see if the front office staff would acknowledge the parking problem that was lied about when I moved in. To my aggravation, the new staffer fed me nearly the exact same line, VERBATIM, that the previous front office leasing consultants had fed me 11 months ago.
I'm not guaranteeing you'll have a miserable time if you rent with these people, but if you DO have a problem, you're completely on your own unless they are afraid you'll cost them money that they can't recover from you. Barking dogs in the wee hours / loud neighbors ? That's your problem; call the city authorities and hope for the best.
One thing I do want to advise you on: if you're in a serious situation that threatens / impacts your well being (physical or mental), then DOCUMENT EVERYTHING. Send Arnel a written complaint, registered mail. After that, seek legal counsel. The odds are you will get a settlement or if it actually goes to court you have a good chance to win.
Please join the Facebook page "Misadventures with Arnel Management Company" to share your unfortunate events and take action.
I have read sooo many stories about the horrific experiences witnessed by many, we need to unite and take action. This is not what we signed up for and wanted to spend out hard earn money on! The ball is in your court now for us to be one voice!
I am in! Let's call the press!
I have filed a complaint with the Consumer Complaint Agency and am waiting for a response. Thanks for the input let me know if you hear anything about a law suit or newspaper article as I would like to join.
I MUST SAY THAT NONE OF THIS SURPRISED ME IN THE LEAST BIT. I WORKED FOR ARNEL BACK IN DECEMBER 2001 AND THE EXACT SAME BULLSHIiT WAS HAPPENING THEM. THEY ARE THE EPITOMY OF SLUM LORDS. AT THE TIME STEVE MENSINGER WAS THE PRESIDENT OF THE CO. IN THE EVENT YOU ARE TRYING TO GET A HOLD OF THEM AND THEY FAIL TO RESPOND YOU CAN FIND THEM PERSONALLY OVER AT METRO POINT ON SOUTH COAST DRIVE NEAR KARL STRAUSS ACROSS FROM THE CAPE. THAT IS WHERE THE CORPORATE OFFICE IS. THEY ARE IN THE HIGH RISE BUILDING NEAR FINBARS AND THE PARKING STRUCTURE. THEY ARE ON THE 6TH FLOOR (or 5th) THEY GOT SUED A LONG TIME AGO FOR FAILING TO RETURN DEPOSITS. I THINK PROBABLY THE MOST SUCCESSFUL WAY TO BE HEARD AND DRAW ATTENTION WOULD BE TO PICKETT AND PROTEST IN FRONT OF THEIR "PRIZE PROPERTIES" THE CAPE, WIMBLEDON GLEN, AND SOUTHPOINT. RALLY PEOPLE BY MAKING 100'S OF FLIERS INFORMING TENANTS OF THE ILLEGAL AND FATAL BUSINESS PRACTICES AND LATE AT NIGHT POST THEM OF EVERY SINGLE DOOR. BY SATURDAY MORNING YOU SHOULD HAVE A PRETTY GOOD CROWD OF MISTREATED TENANTS. WEEKENDS ARE THEIR BIG DAYS TO RENT APTS THATS WHY YOU ALWAYS SEE THEIR BOOTLEG SIGNS POSTED BY ALL THE FREEWAY ON/OFF RAMPS. PREVENTING NEW PEOPLE FROM RENTING AND ENLIGHTENING CURRENT RESIDENTS WILL MAKE THE OCCUPANCY DROP RAPIDLY, THIS IS THE BEST WAY TO HURT ARNEL, ALL THEY CARE ABOUT IS NEW LEASES. YOUR POWER IS IN NUMBERS. SO BE LOUD AND PROUD; FIGHT BACK! (WHERE IS DAVID HOROWITZ WHEN YOU NEED HIM, OR MAYBE CHRIS HANSEN (the "to catch a predator guy) )
HAPPY RIOTING ;)
MOLD kills people!
Check out our website www.moldhopenetwork.org, maybe we can help
Simply SHaron~ the mold lady
author IT'S ALL IN YOUR HEAD~ the Pawlak family toxic mold book
http://www.authorhouse.com/BookStore/ItemDetail.aspx?bookid=38121
"we lost our home and almost our lives to MOLD!"
PLEASE write me... I wlive here too and they are drying to rip open our walls today... we refused to let them without paperwork... Let's soon ASAP... I am in K. I hate these people... they sent a verbally abusive "Corporate" guy this morning who yelled at me. We need to join forces NOW!