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2.7 7 Reviews

Armstrong Complaints Summary

3 Resolved
4 Unresolved
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J
6:03 am EDT

Armstrong Laminate Flooring Very uneven edges

In 2014, we had all of our carpet removed and Armstrong laminate flooring installed. In a few months, we noticed that some of the edges at the seams were coming up or moving excessively when walked on. One corner was sticking up so high it snagged my sock when I walked across it. You could visually see the difference in height at the seam. We had also noticed other differences in thicknesses of the boards. The installer came out and redid the most problematic parts but then it was about 75% worse than it was before. Now, more boards in all of the original installation are having issues. They are supposed to be replacing the floor with the "new and improved design" but I am not holding my breath. We paid $11K for the whole installation and flooring materials and I certainly thought we were getting a good product. Evidently not.

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9:35 am EDT
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Armstrong Plank floor salsa maple

Defective batch of flooring, 25 boxes, warping, curling, unevenness, used over 100 boxes of this product, this batch must have had wrong moisture control at mill. Would like adjustment, in labor/ cost, it is installed, have photos, experts say install is AOK.

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5:45 am EDT

Armstrong Bad fit for residential houses in India

We were sold Armstrong wooden laminate flooring with 30 year warranty. We were told that we could mop the floor periodically and nothing would happen. Today, accidentally, a bucket of water fell on the floor. We mopped the whole water within 15 minutes of the incident. Within 30 minutes of the incident, the flooring started bulging at the joints. We called the service provider immediately and he came and removed the panels. Water was found only under one panel along the wall and all other areas were dry. But, he said that moisture has entered under the floor and so, all the panels have bulged and they are of no use. As you know, India is a tropical country with a lot of rain and water sometimes come in through the windows. I strongly recommend people NOT TO USE this laminate flooring in India as they are absolutely water intolerant. Within 15 minutes, the entire flooring is gone and useless. We spent a fortune on the flooring. I can understand if water is stagnant for a few hours. Only water seeping under one row of the panel causes so much damage because of moisture. People from India, Beware. Do not waste your money on this for houses as water will spill accidentally when you have kids, pets etc.

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7:41 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Armstrong Powder Post Beetles

We hired a contractor and refinished hardwood floors in both living room and family room in May, 2010. After couple weeks later, we noticed not only small holes appeared on new hardwood floors but it got spreaded out rapidly. We hired a Terminix for the cause and found it caused by the post beetles living in the new hardwood floors. As the insects damaged the new hardwood floors as well as old hardwood floors, we had to un-install all hardwood floors and hired a exterminator to stop the spreading. We claimed the incident to both the HomeDepot and the Armstrong. As the Armstrong asked for the proof, we submitted the all receipts and Teminix reports. The Armstrong didn’t provide any update on the claim for three months. Finally, we reached out to them and found the claim got denied without any reasons or explanations for couple months. We reached out to the HomeDepot as well however they said they had to behind the Armstrong and couldn’t help us on the damage. As a consumer, we trusted the products and brand name such as HomeDepot and Armstrong. Not only this is not a good customer services but they also betrayed customers.

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DayD
, US
Jul 24, 2020 11:10 am EDT

I am having the same problem with Woodland Reserve European Oak that was purchased from Floor & Decor. Floor & Decor says there is a warranty that comes with the floors but have not been able to find out how to file a claim. Their customer service does not answer the phone. The house was build in April 2018 and hired an exterminator in July 2018 because I thought it was carpenter ants. I had the exterminator come in 2019 as well. In May 2020 we found holes everywhere and the exterminator told me it was powder post beetles that is in the hardwood floors and he found them on every floor of the house. The floors in the entire house have to be ripped out and subfloors examined for damage. Please Help!

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Billing @ Ben Manis Plumbing
, US
May 24, 2019 12:46 pm EDT

Purchased a floor from Floor and decor in 2017. April of this year I noticed small holes in the floor. I contacted an exterminator who confirmed we have powder post beetles in the floor. He treated my family room and also my attic since we had the extra wood stored up there. I submitted a claim to floor and decor and to no surprise it was denied from Armstrong. I responded to floor and decor that I am not sure how u could deny a claim when u never saw the floor and requested a floor inspection. I filed a claim with the Better Business Bureau who contacted floor and decor and I was informed that a floor inspection was going to happen. I did have the gentlemen out today so I am waiting for the results.

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DayD
, US
Jul 24, 2020 11:15 am EDT

Could you please let me the out come of your case? Also how did you file a claim with Floor and Decor

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Alan Hoffman
Fox River Grove, US
Jul 08, 2014 2:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a similar problem with U. S. Floors and Hadinger Floors in Naples Florida. U.S. Floors has denied the claim even though an independent inspector I hired said the powder post beetles were in the wood prior to installation. Any information on Hadinger or U. S. Floors would be appreciated. I will probably have to sue and am looking for others who may have a similar situation. They got a hired gun inspector who of course denied the claim but did not see a leftover board stored 16 floors below in a different area that had beetles! U. S. Floors would not respond directly and only went through Hadinger. Nobody has even asked for as estimate of the damage.

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Jack Whitaker
, US
Jun 06, 2014 11:01 pm EDT

is there an attorney that has sued for powder post beetles?

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Beetles in floor
Branford, US
Nov 04, 2012 4:29 am EST

I am having a similar problum with a different company. Did you resolve your issue.

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Pedro C.
Brooklyn, US
Sep 01, 2012 1:12 pm EDT

I am having the same exact problem with both homedepot and armstrong. I bought the wood on July 3, 2012. I bought 48 boxes and about 80% is damaged. It has the same holes in the wood as the ones in the pictures above. I now need to get an exterminator and do not have the money for it, I will have to make sure the plywood is not infested with the podwer post beetles and GOD knows if I will have a problem in the future because I just purchased new kitchen cabinets. It will cost me about $1, 000.00 more to rip out the wood and replace it. It is just too much of a headache and hope that homedepot and armstrong takes care of the problem ASAP.

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lalanu
somerset, US
Apr 20, 2011 7:01 pm EDT
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typical of Armstrong, pass it off to an inspector and then deny - deny - deny claims. claim can even be clearer than this & they'll deny. what good is their warranty?

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PPB infestation
Pendleton, US
Feb 15, 2011 6:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

what kind of wood was it. I need the exact name? Walton by chance? We are having an issue with PPB as well.

ComplaintsBoard
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12:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Armstrong Terrible service

After 2 weeks of installation, my flooring began to show problems of cracking. Later a piece of wood came up (chunking). Another piece came up last Oct. '08. 2 different independent third party people came out to inspect the floor. Both reports were inaccurate. Upon inspection & claim details, the 1st stated there were manufacturers issues. Armstrong would replace the defective boards. Cutting out & replacing each board nailing them through the top. Because one cannot guarantee a smooth, level finish with same color & nails showing, this was not acceptable. Moisture in & under home were well within range.

For the 2nd inspection, all furniture, but 1 couch was removed & tape placed at each crack & chunk, it looked like a mine field. 2nd report stated I had done the damage by cleaning them. Cleaning was done monthly, if that, vacuumed regularly. Report stated it was due to 'topical moisture'. He ran a string saying the floors were off 1-1/2 inches. We ran the string & they were barely off 1/4 inch. He stated they were engineered floors, not solid. His report was inaccurate. Had I done something wrong I could except that. This company most likely pays their independent experts extra to make an unfavorable report against the consumer. The inspections were both done by L & N Services.

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5:34 pm EDT
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Armstrong - Poor customer service

Armstrong Flooring will not honor manufacturer warranty on a defective laminate flooring product. Said product was actually discontinued due to known defects. A Local Carpet One franchise was hired to install an Armstrong laminate hardwood floor in 2001. The floor was designed to be installed by sliding planks into place in a tongue-in-groove fashion and...

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7:58 pm EDT

Armstrong Warranty

Company refuses to stand behind the Warranty on bad wood. I have not heard from them at all directly and they will not send a company representative to inspect the flooring even though I have had a 3rd party inspection, per their reprentives instruction, they reported it was faulty wood.

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Armstrong contacts

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+1 (717) 397-0611

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www.armstrong.com

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